Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI purchased a property from Farrell Heyworth Chorley. I had a fantastic experience with my sellers estate agent, Stevie Hook. I was kept well informed during the process, which was relatively quick and efficient. I wouldn’t hesitate to use Farrell Heyworths services again, especially if I was able to deal with Stevie again.PositiveResponsiveness, Professionalism
Charlotte · 12 November 2021
★★★★★ 5/5
GoogleExcellent service. Everyone was professional, friendly and helpful. Always returned calls, followed up queries and generally worked hard to sell and complete the sale. Thank you! I would highly recommend your firm.
Andrew · 15 March 2018
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleI purchased a property from Farrell Heyworth Chorley. I had a fantastic experience with my sellers estate agent, Stevie Hook. I was kept well informed during the process, which was relatively quick and efficient. I wouldn’t hesitate to use Farrell Heyworths services again, especially if I was able to deal with Stevie again.PositiveResponsiveness, Professionalism
Charlotte · 27 August 2021
★★★★★ 5/5
GoogleBrilliant from start to completion i had alot of difficulties with my solicitors and they helped me so much Thank you all the Team!
Leonie · 9 January 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that our Chorley team were able to help you find your new home in difficult circumstances.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleDreadful service I am waiting for a reply to my email from westhoughton branch for a WEEK
James · 14 March 2022
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
★★★★★ 5/5
GoogleDean Leggett at Farrell heyworth has been professional & with excellent communication throughout our purchase.
Definitely would recommend!
5 STARS.
Kirsti · 29 July 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Dean and our Chorley team were able to provide you with a friendly and professional and service during the sale of your property and the purchase of your next home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI found Stevie Hook a real asset in helping me to complete my recent purchase. Very helpful and focused on my requests.
James · 1 February 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Stevie and our Chorley team were able to help you find your new home.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleBought my first home from this agent and debbie was very helpful and understanding in my confusing times of first time buying.
Adam · 1 February 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our Chorley Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
Googlethank you so much for all your help selling my house, great communication throughout and friendly service from Stevie who was great, highly recommended .
Pete · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Westhoughton team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleHorrible service ever. Liars and wasted my time going to a house amd then they found lots of reasons for them not showing up. To be avoided
Elena · 15 March 2019
Agent replied
Dear Ms Sava, thank you for taking the time to leave review. We are sorry that you have been inconvenienced when attending a viewing. This must have been really frustrating for you. at Farrell Heyworth we conduct thousands of successful review very year and errors like this are an extremely rare occurrence. However, it's clear that mistakes were made when making arrangements for yourself. We appreciate you bringing this to our attention and will take steps to ensure that this cannot happen again. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleDebbie Rydeard the estate agent has been fab. Full of info and happy to help
Animal · 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Westhoughton team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe service has been first class from debbie at farrell heyworth, would recommend to anyone to use this company
Tom · 23 June 2021
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to Debbie and the team, who will be delighted.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleBooked a rental valuation with Samantha Riley, she was enthusiastic, proffesional and a pleasure to deal with. Highly recommend.
Jack · 22 March 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Samantha and our Chorley team have been helpful when looking for your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be pleased to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleVery poor unprofessional service . The marketing advisor was very efficient and professional but was not backed up by service I was given
Stan · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleFantastic Team at Chorley. Helped and Supported us through the Purchase of our New family home. Would Highly Recommend to anyone.
Margaret · 4 October 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Chorley team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI sold my father's house through Farrell Heyworth and was very happy with the service, sale price and dealings with the house sale.
Dermot · 15 March 2018
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleI was selling my house and chose these guys by recommendation, they did a first class job!
Mark · 11 October 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that we have lived up to our recommendation.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleArranged a viewing for the following day and no one turned up! We rang them and were told there was no viewing booked!
Aziza · 15 March 2017
Agent replied
Dear Ms Ali,
Thank you for taking the time to get in contact with us. We're sorry if you have been caused any inconvenience when trying to view the property of your choice. We appreciate that missed viewings can be very inconvenient for both buyers and sellers and so we view your comments very seriously. We would be grateful if you could contact the branch on 01204 399388 so that we may investigate this further and ensure that no further errors occur.
Kind regards,
Farrell Heyworth
★★★★★ 1/5
GoogleVery dodgy when it comes to fees refund. They come up with stories about its non-refundable, even though the error is from the company.
Ola · 16 March 2014
Agent replied
Dear Google User, Thank you for taking the time to leave a review. We're sorry you had any difficulty when dealing with our lettings departement Your comments are very important to us and whilst we realise that this matter is now concluded, any issues our customers have with our services are now passed on to our training team to ensure that our customer service is consistently improved. Kind regards Laura@FarrellHeyworth
★★★★★ 5/5
GoogleExcellent service throughout. Was a big help from day one to the very end, can’t recommend them enough.
Hasret · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleFriendly, helpful and efficient staff. I have been looked after by Amy.
Pavla · 10 May 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Amy and our Chorley team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleNot happy at all with Farrell Heyworth
Behrouz · 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. it's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Bolton team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleThis is very responsive company and the staff is very good
Sadia · 1 February 2021
Agent replied
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleSold for full asking price within a week! Also very good financial advice 👍 …
Adam · 15 March 2018
Agent replied
Hi Adam,
We're delighted to hear that we sold your property so quickly and got such a great result. Our mortgage advisers work hard to ensure the advice they give to our clients is just right for your circumstances so it's great to hear this went well too.
If we can be of any further assistance we're here to help.
Kind regards,
Laura @FarrellHeyworth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.