Trusted Agent profile · Chorley
★★★★★
889 reviews across 2 platforms
16/18 High Street, Chorley, PR7 1DN, PR7 1DN
Bridgfords's office in Chorley, at 16/18 High Street, is rated 3.4 out of 5 across 889 reviews on two platforms, including 433 Google reviews rated 4.8.
Every review we hold for the Chorley office, from every platform, shown as written. First names only.
5/5
GoogleI've rented a property for the first time through Bridgfords in Chorley. Absolutely outstanding service from Katie & the team. Nothing was too much trouble. Phone calls returned within minutes. Phone calls answered straight away. I would highly recommend to anybody.
Hi Lyn Thank you very much for this 5* review and recommendation! I am delighted to hear that Katie and the team have provided such good service when helping you rent! Kind regards, Jake
1/5
TrustpilotPoor communication
Poor communication, all words no action.
1/5
TrustpilotA deplorable and unscrupulous business
A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.
1/5
GoogleChanged apps at short notice .Confirmed apps, then changed them giving me a moments notice ..This makes them unreliable and disorganised .
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotStay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
1/5
TrustpilotDon’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
1/5
TrustpilotDealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
5/5
GoogleGreat selling experience. Professional, friendly, regular updates.
Thanks for your kind comments and 5* review!
1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
5/5
GoogleLate last year I bought a house through Bridgefords, I found the staff very friendly and helpful. Having now moved into the area they have also helped me with finding local trades people. Very good service, thank you.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleWe found Bridgfords very professional and responsive during the purchase of our new home. We would not hesitate to recommend Bridgfords Estate Agents.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
5/5
GoogleLouise and Emma provided a brilliant service when we sold our house with Bridgfords. Gave excellent advice and sold it within 2 weeks. Kept us informed and upto date throughout the selling process. Would highly recommend this company.
Thank you for your 5* review of Bridgfords in Chorley. It is great to read that our team sold your house so quickly and that you would highly recommend our team to others. Kind regards, Scott
5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
5/5
GoogleThe girls in the office, genuinely ended up being more like friends than an estate agents. They looked after my house well, looked after me well & I knew they would ALWAYS offer good advise. Cannot recommend highly enough.
Thank you Katy for your kind words and 5* review of our dedicated team. It is great to read that you would highly recommend them. Best wishes Emma
5/5
GoogleSuper nice team. Always there and ready to help. Easy to contact and they answer quickly. I highly recommend!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional & helpful staff. Talked me through each stage of the buying process & were always there to resolve any queries I had. Always kept me updated. Would definitely recommend to anyone wanting a helpful, pleasant & courteous service.
Great to read that you found the team at Bridgfords in Chorley where very professional and helpful. It was brilliant to be able to read how supportive the team was throughout the purchase and that you would definitely recommend the team to anyone wanting helpful, pleasant & courteous service. Thank you for your 5* review! Kind regards, Scott
5/5
GoogleI have been dealing with Louise at Bridgfords for 2 years now and I always find her and her team very proactive and helpful. I always recommend them to family, friends and colleagues. I appreciate their honesty.
Thank you Dan for your glowing 5* review of your experience over the last 2 years with Louise from our team at Bridgfords. Thank you for your recommendation, best wishes, Scott.
5/5
GoogleFantastic service, friendly team. A great experience all round.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleVery nice and friendly
Thank you Pieca for your thoughtful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't fault anything from the team at bridgfords, they were so helpful with everything throughout..wouldn't hesitate to use them again. Thank you for making a stressful thing easy.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs a buyer, very happy with the service, weekly updates on the progress of the purchase were much appreciated as was the fact that they acted promptly and swiftly to answer any queries, highly recommended
Thank you for your great 5* review and feedback! It is great to see that you would recommend our hardworking team to others. Kind regards, Scott
1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
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