Trusted Agent profile · Chorley
★★★★★
890 reviews across 2 platforms
16/18 High Street, Chorley, PR7 1DN, PR7 1DN
Bridgfords's office in Chorley, at 16/18 High Street, is rated 3.4 out of 5 across 890 reviews on two platforms, including 433 Google reviews rated 4.8.
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Bridgfords Chorley won ESTAS awards in one year, most recently 2019.
ESTAS winner in one year: 2019.
2019 1 Gold and 1 Best in County ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Chorley office, from every platform, shown as written. First names only.
5/5
GoogleEmma at Bridgfords was absolutely amazing throughout the process of purchasing of my first house. Can't speak highly enough, and would happily use Bridgfords again!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAdrian from the chorley branch has been amazing, always helpful any issues we have had adrian has always been on top of these straight away,
Thank you for leaving us your superb 5* review Eliza. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolute Joke!
Absolute Joke!Me and my boyfriend went for a viewing and made it very clear that we are NOT interested in a leasehold property (especially if its a house). We went to see the property to be told that it was a freehold. Everything seemed perfect so we went ahead and SOLD HALF of our assets in stocks and crypto to then be told that the Estate Agent didn't double check and the property was actually a leashold. Due to this mistake I lost a good couple of grand of profits. Check your facts especially if you know that we were NOT interested in a leasehold, we made this clear multiple of times to be ignored! A waste of time, money and energy.
1/5
TrustpilotSo Unprofessional!
Never have I dealt with such an unprofessional company!
1/5
TrustpilotBridgeford's Estate Agents in Poynton
Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).
1/5
TrustpilotComical agency who take no responsibility for their actions
I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.
5/5
GoogleKate was fantastic with helping us sort our mortgage. She is very knowledgeable and offered us really sound advice, as well as finding us a really good deal. The other girls at Bridgfords were all very friendly and helpful too.
5/5
GoogleFantastic service. Found me a tenant within a week for a property I was struggling to rent. Very efficient and professional service for landlords.
Thank you Mark for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotViewing inefficiency
Rang Crewe branch to request viewing: left voicemail and sent email to same effect. 24 working hours later, no response. Rang again to get v/mail. Maybe this is unrepresentative experience... or maybe their staff are failing timefully to respond to buyers.This inefficiency is precisely what angers sellers, who may lose sales because potential buyers view, and offer, on rival properties they are considering with other agents.I would expect all calls and emails are responded to within 24 working hours - and that agents explicitly undertake to do this. If their staffing is affected by illness they need to state on auto email reply/v/mail that they regret their response may be slower than normal and when they *will* respond ('within 48 hours', etc).
5/5
TrustpilotSpoke to Tom about renting a flat
Spoke to Tom about renting a flat, he replies fast and communicates well !He’s an absolute star ! ⭐️
1/5
TrustpilotZero focus on the customer
Zero focus on the customer. Just find somebody else, particularly if you are a landlord letting a property. The applicant vetting process they do isn't fit for purpose and I was left with an "approved" applicant who should never have passed any reasonable vetting process and consequent rent arrears. I asked to speak to their CEO seven times and all I eventually got was a letter saying he would not be calling me. They just aren't bothered.
5/5
GoogleWe have sold our house with Bridgfords, and Emma and Louise have been amazing. Always giving updates and keeping us informed. Thanks so much ,we have had a very good experience, and would highly recommend to anyone needing to sell.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant service from the beginning. Very professional and courteous at all times, kept me uptodate and informed on every aspect. Wonderful friendly polite staff.
5/5
GoogleBridgfords at Chorley provided me with an excellent service throughout all stages of my house sale. Right from the initial meeting, followed by the marketing, sales and negotiation periods I found them to be very informative and helpful and ultimately they obtained a timely sale for me at a price which I was happy with. Highly recommended.
Thank you Matthew for your wonderful 5* review! It is great to read that you would highly recommend our Bridgfords team in Chorley. Kind regards, Scott.
4/5
GoogleEmma from Bridgefords, Chorley has made the process of purchasing a property as smooth as possible with her excellent communication and friendly manner.
Thank you for taking the time to leave us this great review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGregg Cameron from Brigfords Newcastle…
Gregg Cameron from Brigfords Newcastle is super helpful, efficient and always resolves any issues regarding the tenant or any issues I have with our flat. I cannot compliment him enough. I am extremely happy with the service he provides.
1/5
TrustpilotNo show
We arranged for Jonathon, the manager, from the Swinton branch to come out and value our property for rent & sale. We agreed a time to meet at the property as we don’t live there anymore and Jonathan didn’t show up. Called 3 times and no one answered. Rude and no respect for anyone else’s time.
5/5
GoogleBought my first house very recently. As stressful as it was I imagine it would be much more so without estate agents as good as Bridgfords. Big thanks to the team for all the help.
5/5
GoogleAmazing agency, really amazing people
Thank you for taking the time to leave us this amazing 5* review Chloe. Kind regards Lucy, Customer Relations.
5/5
TrustpilotEllie and Joe were very helpful and…
Ellie and Joe were very helpful and made the process of buying my first home easy, quick and straightforward! Would recommend both Estate Agents for anyone looking to purchase :) Thanks so much!!
1/5
TrustpilotWorst estate agents
If I could give 0 stars I would, the lettings department at. Bridgfords Gosforth are awful. We used to rent a property that was managed by them a few years ago and that experience was awful. But recently I had seen a property that looked good and I thought I would try even though it was managed by them.Biggest mistake, rang up to arrange a viewing only to be told that they were taking it off the market until the tenant had vacated. They said they would contact when they were doing viewings, one week later I saw that the property had been let! I rang them to discover that someone had taken the property. I said that we had not even had a viewing but they said the person had offered the money. I said that was not even given as an option to me. She then couldn’t even explain the rules about when a property can be viewed. They are useless.
1/5
GoogleTurned up late to the viewing, ended up showing the agent around myself basically. I then rang up to show interest and was told they will give my details to the landlord, yet they didn't ask me for any. I was told they would call tomorrow with the outcome and i'm still waiting now 3 days later.
I appreciate you taking the time to leave this review and I am sorry to hear of the difficulties you feel that you experienced, we welcome all feedback however I am afraid we have no customer record of you, we pride ourselves on our customer service so to help resolve your problem please can you contact the branch on 01257 498374 so we can find out which property this was in relation to. Many Thanks, Branch Manager
1/5
TrustpilotReally appaling level of service as a…
Really appaling level of service as a tenant - wrongly accused us of being in arrears three times in 12 months and tried to take £1150 from our deposit. No apology, sometimes just didn't reply to messages and treated us as if we were trying to swindle them! Matthew Healey particularly condescending and bad customer service. I would say to avoid this company at all costs - you'll regret going with them because once they've got your money they won't care.
5/5
GoogleBrilliant lettings agent, helped us smoothly, quickly and efficiently in finding a rental place and have been very helpful with everything we've needed, 5 star service!
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Bridgfords Chorley Sales won Gold for Lettings (Landlords) in North West (Cumbria, Lancashire) and Best in County (Lancashire) at the ESTAS 2019 awards.
