Trusted Agent profile · Chislehurst
★★★★★
597 reviews across 2 platforms
7a High Street, Chislehurst, BR7 5AB
Langford Russell's office in Chislehurst, at 7a High Street, is rated 3.7 out of 5 across 597 reviews on two platforms, including 108 Google reviews rated 4.9.
Every review we hold for the Chislehurst office, from every platform, shown as written. First names only.
5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
3/5
TrustpilotMiss communication on the day
A very limited service.
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
4/5
TrustpilotGood experience with my agent Amelia
Good experience with my agent Amelia, always very helpful and communicated well
we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review
5/5
TrustpilotAcorn Eltham.
Acorn Eltham.Brilliant service and excellent professionalismDominic in particular was so helpful progressing the sale of our house.I would highly recommend this estate agents
Thank you Kim for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dominic. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFirst time letting a property through Langford Russell and they offer a fantastic service, especially compared to many of the other agents we have viewed and previously rented through. Despite issues with the property ( nothing that could be helped) Andrew regularly kept me up to date and was there to issue support and keep up fully up to date with the move.
5/5
GoogleMark and the lettings team at Langford Russell were very professional in securing a tenant for our property in Chislehurst. They offered valuable advice in preparing the property to let and kept us regularly informed as to when a viewing would happen and then feedback from that viewing. Once a tenant had been found, the communication between all parties was excellent.
5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
2/5
GoogleExceptional service from Helen F. who responded to our questions and enquiries during our sale and purchase speedily and with a pleasant attitude. 5 star professional service which was appreciated. Update - lost stars due to the property we purchased incurring an additional council tax charge which I would have thought LR should have anticipated and made us aware of.
5/5
TrustpilotHighly recommended
Highly recommended professional service from start to finish
5/5
TrustpilotFriendly and helpful agents.
super! Thanks so much
5/5
TrustpilotManaged expectations
Managed expectations, complete oversight from start to end and made the journey stress free.
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery helpful all the way through the purchase. Always available to answer my questions and kept me updated all the way through.
Thank you Stephen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad a very good experience with Langford Russell. Especially Mark Horak.
4/5
TrustpilotReally appreciate the extra effort put…
Really appreciate the extra effort put in by Jamie Perrin at the Catford office to help me with emergency repairs! 🙂
Thank you Jungle Room for leaving us a great review. So pleased that Jamie was able to help you with this. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat agents. Really provided quality service and the process was all quick and easy.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Shariq for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotNever answer emails… have been emailing…
Never answer emails… have been emailing for two weeks now and still no response!
Hi Hadley. I am sorry to read your review and will speak to those involved. I will contact you directly when I have investigated further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
GoogleStacie and Rob are amazing! After being let down by a landlord who pulled out on us at the last minute, they immediately pitched us to another who was about to go to market within the area. We are now looking forward to moving and couldn't be happier. Thanks guys, would highly recommend your team.
5/5
TrustpilotKind , quick , professional
Love how quick and smoothly everything went from viewing to reference. Always reply quickly. Highly recommend!
Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotTerrible customer service
Terrible customer service. Unprofessional agent. Rude. Do not work with them.
Hello. I am sorry to read your review. I am unable to find you on our system, so wondered if you could get in touch to let me know where it went wrong. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotDisappointing
Staff and service is not what I would expect…disappointing
Dear Samantha. I am sorry to read your review. From what you have supplied here I am unable to see where we have let you down, but I would like to find out. Are you able to drop me a line with some details of what went wrong please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotBeen a pleasure working with Jamie…
Been a pleasure working with Jamie Perrin So helpful and caring!
Thank you Yoan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAwful
Awful, no contact. no communication. Just take your money and forget you. Very annoying and disappointed. say one thing, do another. leaving you without a place to actually live. No updates, just shrug every issue off like its not there fault. What good is this, they are meant to manage the property.
4/5
TrustpilotNice friendly staff but could be…
Nice friendly staff but could be better. Happy with my property so far
Thank you Mohammed for the review. Your comments are noted, but would love to know how we could improve specifically. If you have a minute perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMark Horak at Langford Russell Chislehurst helped us to secure tenants for our buy to let property. He provided clear and direct guidance throughout the process, informing us of market conditions and associated risks. Mark's professional approach and availability was exactly what we needed, I'd highly recommend him!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
