Every review we hold for the Chislehurst office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat support
Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.
Patricia · 9 April 2019
Agent replied · 11 June 2024
Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat experience with Jamie, facilitated all our needs throughout the whole process of buying/selling. Even got it done before the stamp duty increase. Would highly recommend.
Salman · 19 April 2025
★★★★★ 5/5
TrustpilotJosh at Medway looked after us through…
Josh at Medway looked after us through a very difficult sale. We felt well supported and informed. issues were navigated well. This is especially impressive as medway had a special “no fee” deal on as the branch had only just opened. We will definatly use them again.
Peter · 19 June 2021
Agent replied · 11 June 2024
Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotExcellent service
Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Shahid · 23 June 2023
Agent replied · 11 June 2024
Thank you Shahid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleGreat experience with Langford Russell. Jake Fahey was very supportive all along the way while we have been deciding to purchase our dream home. Very patient and attentive. All aspects of our search were taken into account. Highly recommended.
Maggie · 11 June 2018
★★★★★ 1/5
TrustpilotThe worst agents ever
The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.
GK · 16 February 2021
Agent replied · 11 June 2024
Hello GK. I am sorry to read this review and would like to understand a little more about the issues you experienced so that we can learn from where mistakes may have been made. I am unable to find you though on our system from your initials and wondered if you could drop me an email so that I can investigate further? Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 4/5
TrustpilotThank you Mr J Perrin at Acorn (Sidcup)…
Thank you Mr J Perrin at Acorn (Sidcup) for all your help with our property. Every time we have had an issue you have always been quick to answer my queries and help support the issues in a very professional manner.
Zoe · 12 April 2022
Agent replied · 11 June 2024
Thank you Zoe for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Jamie but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAmazing experience
So guys I been for more 2 months to found the property really hard time , but then I meet Nicholas helpfull fantastic Agent from Acorn in Streatham hill, and only 1 week I found amazing property Brand new . So if you Looking for the house go to Nicholas Henderson .
Raffaele · 28 September 2019
Agent replied · 11 June 2024
Thanks for the review Raffaele. Very pleased that you were happy with the service received from Nicholas. Thanks again. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAmeila and Jake have been amazing…
Ameila and Jake have been amazing through the whole process of buying our first home. Kept us well informed and were really efficient and easy to contact. Really glad we had them as our estate agent.
Amina · 21 October 2022
Agent replied · 11 June 2024
Thank you Amina for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Amelia and Jake at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat support throughout
Daniel, our agent was great, he supported us throughout the sale of our property and was key in getting all parts of the chain to the right place at the right time. We are very grateful for all his support and cannot recommend him highly enough.
Kirsty · 30 April 2021
Agent replied · 11 June 2024
Thank you Kirsty for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional, unkind
Emma · 1 December 2025
★★★★★ 5/5
GoogleWe had a great experience with Rob Griffin from Langford Russell, who marketed our home well and conducted lots of viewings on our behalf. Once we had a buyer he provided good support in the follow up process. I would strongly recommend this company!PositiveQuality, Professionalism
Paul · 14 June 2021
Agent replied · 13 June 2024
Thank you Paul for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Rob and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotStuart and the Acorn Estate Agents team…
Stuart and the Acorn Estate Agents team provided an incredible service throughout the purchase, which lasted for almost ten months. Their commitment and support were invaluable. I can not recommend them highly enough!
Josh · 27 December 2022
Agent replied · 11 June 2024
Thank you Josh, I will certainly share the lovely review with Stuart and the Team at our London Bridge office. Kind regards- Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotOutstanding Service
I had the pleasure of being assisted by Lilia Ghenim and Rubeena Bukreedan of the Belvedere branch. Their demeanor and professionalism are second to none. I would not hesitate to recommend them to anyone who is seeking a property.
Lisa · 12 April 2022
Agent replied · 11 June 2024
Thank you Lisa for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotVery unprofessional. Disappointed.
Attended a viewing at one of the properties in Dartford. Upon arrival to our viewing there was a mass que waiting to view the property. This is very unprofessional and very bad practise.
Halil · 3 December 2022
Agent replied · 11 June 2024
Dear Halil. I am afraid that the demand from tenants for property does not meet the current supply of property, so almost all of our viewings are conducted via and "open day". This is quite a normal way of operation and not "unprofessional" or "bad practice". All viewers have an equal opportunity to make an offer and have the application considered by the landlord. If you would like to discuss this further or make an offer to rent the property, please let me know. Thanks. Andrew Roberts - customerservices@acorngroup.co.uk
★★★★★ 5/5
TrustpilotShirin who runs the Bermondsey office…
Shirin who runs the Bermondsey office for Acorn is very easy to work with, nothing is too much trouble and she always gets good quality tenants very quickly..Highly recommend her as your point of contact.
Sally · 29 November 2018
★★★★★ 5/5
TrustpilotVery happy with their letting service
Very happy with their letting service. Lilia and Rubeena They are professional, helpful and efficient. The property was let within a short of time and achieve good rate of rent, Acorn Estate Agents very good company. Highly recommended !!!!
J · 15 February 2022
Agent replied · 11 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotTerrible
Terrible! Avoid at all costs. I paid my rent late three times in the course of two years. Twice due to change in jobs and there was nothing I could it about it. They failed my reference for a new flat and was unapologetic. Extremely dismissive and rude staff. Took a year of being here to get a toilet seat fixed let alone other repairs. I’m a journalist so I’m planning to expose them soon if they carry on this way. Complete and utter disgrace of a company.
Akilah · 28 January 2020
★★★★★ 5/5
GoogleBoth Sian & Mia are amazing! They went above and beyond to help us. They kept us informed throughout the process and always stayed within reeach!
Başak · 10 June 2023
Agent replied · 11 June 2024
Thank you for taking the time to post your review. I am pleased that you were happy with the service provided. If there is anything else we can do to help, please get in touch.
Thank you Karen Hedges- Acorn Customer services
★★★★★ 2/5
TrustpilotVery few viewings
I can't understand why I had so few viewings with Acorn in Grove Park over the course of two months. I can only say that a new agent sold my house in just over a week and in that time I had three offers.
MKL · 1 February 2021
Agent replied · 11 June 2024
Dear Michelle..I am sorry to read your review and understand your frustrations. I can see that we had quite a few viewings booked in during our time as your agent but unfortunately some cancelled prior to the viewings taking place. I am pleased that your current agent has had success if finding you a buyer and hope that your move now goes smoothly. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAbsolutely fantastic
I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit 🤣. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work
Dean · 1 November 2019
★★★★★ 5/5
GoogleExcellent service from Jamie, would highly recommend
Emma · 26 July 2024
Agent replied · 10 November 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
★★★★★ 1/5
TrustpilotAcorn Estate Agents Camberwell
If you're selling your house I'd avoid Acorn Estate Agents in Camberwell at all costs, if however you want to start a circus ... then they're are the people to go to as it appears they're all vying to be clowns.The house is in an affluent part of south London and prepped to a high standard. Guess what? They couldn't get me an offer in over six months. It was often comical at one point some clueless punter was taken to see the house 5 times ... with all his family. I mean the house is nice but it isn't Windsor castle, 5 viewings? Who has ever heard of that?!Their excuse was that the house was "full of old fings". By that they meant Georgian antiques and paintings. What does my furniture have to do with selling the house? They then suggested to reduce the house price by 30k as the market had "changed in the past two weeks". And all this for 2% commission! More fool me ... or you if you decide to hitch your wagon to these donkeys.Describe Acorn Estate Agents in Camberwell in three words?Clueless, asinine, unprofessional.
Guy · 20 September 2019
★★★★★ 5/5
TrustpilotGood Company
Dealing with Alex Sealey at Acorn, Helpful, polite, straightforward and a thoroughly nice bloke all the way through. Didnt end up completing with them in the end (long story) but would't hesitate to use them in future, mainly due to his handling of my enquiry this time out.
Chris · 8 August 2019
Agent replied · 11 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Alex. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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