Every review we hold for the Chipping Sodbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleEdited to reply:
I'm sorry Andrew but I haven't had anyone visit about the mould previously you must be referring to previous tenants. I have only ever had visits for radiator issues, a broken cupboard door and the routine inspections. I have never actually been at home for an inspection either. I have also had no email contact with you, only Amy and Luka whereby I am lucky if they respond without me double emailing them. A contractor did visit on the weekend and said there are numerous issues that should have been addressed a long time ago. Can I also ask, if you were aware there were mould issues a long time ago why this has never been mentioned and why was there such a delay in rectifying the problem?I can assure you that any 'poor ventilation' is through no fault of our own given that we purchased a dehumidifier, keep the radiator on every day and have the bathroom window open constantly.
Currently a tenant and the communication is horrendous. I have been chasing up a mould issue for over 2 months and I'm lucky to get a response let alone someone be sent out. I've had to contact environmental health as my emails are often ignored. Such a shame as they were initially super helpful when moving in. I'd personally avoid.
Rhianne · 14 January 2026
Agent replied · 16 January 2026
Thanks for your review Rhianne. I’m confused by your comments because we’ve been in communication about this regularly with you and, whilst I do acknowledge you’ve chased, you’ve been kept well informed. In fact, I personally visited you to discuss mould previously and explained that you were experiencing condensation due to poor ventilation. This has been confirmed by contractors who have visited you since. That said, we have investigated various avenues and a solution has been proposed. Best wishes, Andrew
★★★★★ 1/5
GoogleInitial contact and viewing of a property was extremely good.
Unfortunately after that the communications and service were poor and impersonalized.
I had great difficulty seeing my contact in person or having a telephone conversation, which meant additional information and conversational nuance opportunities were missed. As it happened conducting business over email became the companies downfall as all communication were recorded and later used to take to the ombudsman. Long story short, they failed to explain the referencing process fully and thought they were entitled to keep my £300 holding deposit. After months of stressful emails and correspondence, I had to refer the complaint to the ombudsman to have my monies refunded.
Country Property complaints process ignored the facts, advice I obtained from 'Which? Legal' and I felt I was treated with disdain by senior management.
Paul · 20 June 2025
Agent replied · 16 January 2026
Paul, it’s a shame you have taken to publicly expressing your feelings. However, as we all know, there are two sides to every story and as a reputable business it is not our desire to highlight the detail herein. Best wishes for the future.
★★★★★ 5/5
GoogleWe only have positive things to say about Country Property especially Stephen, Liz and Paul. They have carried out our sale with efficiency and knowledge of the housing market. We cannot thank them enough for making a stressful situation tolerable. Moving house was just like "a walk in the park". Thank you all. We can certainly recommend Country Property Estate Agency.
Susan · 22 April 2024
Agent replied · 28 August 2023
Thank you for your kind review Susan! It has been a pleasure dealing with you and I will ensure the sales team are passed your lovely comments! Best wishes for the future! Andrew
★★★★★ 5/5
GoogleThank you to all the sales team at Country Property for a marvellous service during our sell and purchase. Liz, Stephen and Paul were all really helpful and nothing was too much trouble but a special mention and thanks to Liz who helped in rehoming our chickens which really was above and beyond! We never intend moving again but if we do, we will be back! :)
Patricia · 31 August 2024
★★★★★ 4/5
GoogleSelling a home for me, is filled will trepidation. Country property smoothed any bumps in road for me. I'm grateful for there calm yet efficient dealing with the sales. It is always reassuring to be kept in regularly informed, on the sale status. Also to be guided on some of the technicalities of the sale to which you are not familiar. An all excellent service, with the minimum of hassle. Thanks to Nick & Paul Cragg
Craig · 5 July 2020
Agent replied · 5 July 2023
We are very happy that your selling experience with Country Property was positive. Thank you for your kind words, Craig.
★★★★★ 5/5
GoogleAbsolutely fantastic service provided by the Country Property Team. Friendly helpful staff with a great work ethic. We were made to feel welcome and valued as a customer from initial enquiry to completed works. We would highly recommend and will definitely use in the future. Great local business.
Lauren · 18 October 2025
Agent replied · 16 January 2026
Thanks for your review Lauren. I’m glad we have exceeded your expectations!
★★★★★ 5/5
GoogleWe purchased our home through Country Property in Chipping Sodbury a month ago, and we can't fault the service we received. The communications from Paul & Liz were frequent and always kept us informed. We always knew what stage we were at …
Luke · 22 April 2023
Agent replied · 5 July 2023
Thanks for your message, its most appreciated. True, buying or selling is rarely without its challenges. But with the ultimate goal in sight, we were pleased to do our small part. See you around! ;)
★★★★★ 5/5
GooglePaul Cragg was extremely helpful and despite multiple problems with the vendor, including them leaving all their tenants rubbish and faeces in the house, he went out of his way to help me move some of the junk from the attic - and that was after the monies had been transferred, so he didn't have to help me at all. Highly recommend.
Cerys · 6 July 2018
Agent replied · 5 July 2023
Cobwebs in the hair is part of being tall. Pleased to help - hope your project is taking shape nicely.
★★★★★ 5/5
GoogleThank you to Paul & the team for an excellent experience buying our new home.
Paul supported us through the purchase, from start to finish, he was very knowledgeable about the house and the area and went over and above throughout the …
Rachel · 22 April 2022
Agent replied · 5 July 2023
Thank you Rachel - this is core to everything we strive for, so I am thrilled about the positive outcome for you. Enjoy it!
★★★★★ 5/5
GoogleI recently bought a house via Country Property. The team and Liz in particular were very friendly and with me, very patient. They were professional throughout and provided a very thorough service in general. Not many agents look after and treat their buyers with the same care as their vendors, but these guys do. I would thoroughly recommend them.
Thank you again guys.
TheBaileym · 22 April 2024
Agent replied · 28 August 2023
Thanks so much for your kind review! Exactly as you say we treat all our clients this way to ensure a smooth and very personal transaction. I’ll make sure the team and Liz in particular are made aware of your lovely comments! Best wishes, Andrew
★★★★★ 5/5
GoogleStephen Worlock is an absolute asset to Country property. although he was acting on behalf of our vendor. He proved to be a positive driving force through our transaction. Powerful words and completely deserved , Steve is a personable …
Steven · 22 April 2021
Agent replied · 5 July 2023
Thank you for your kind words Steven. We are very happy to see that you received a positive experience from Stephen. Many thanks
★★★★★ 5/5
FacebookFantastic and professional service from Yasmin and the Rental Team. Made to feel incredibly welcome, polite, friendly, along with providing a 5 star level of service, from viewing the property to all the paperwork involved. Could not of asked for a better experience. Yasmin is a huge credit to the team and it’s been a pleasure dealing with Country Property. Thank you.
Benjamin · 1 November 2021
★★★★★ 5/5
GoogleAt present selling my Mother's house with them. The gentlemen dealing with me has been really helpful, I have never been involved with selling a house before and he has explained everything clearly & so that I understand what I need to do. I definitely feel confident using them.
Jane · 24 March 2024
Agent replied · 25 July 2023
Thanks for your kind review Jane! We know how hard it is selling your Mother’s lovely home. I’ll pass your comments onto Stephen who you’re dealing with and I’m sure he’ll be delighted to hear this (as do we all)! Best wishes, Andrew
★★★★★ 5/5
GoogleSelling our home that we’d renovated & spent a lot of love on was always going to be a challenge. We wanted to use Country Property because we’d viewed quite a few homes with them previously & I appreciated their professionalism but friendly approach. From initially marketing the property, through the sale to completion, Country Property were thorough, diligent, professional and hard working. They helped us navigate round specific issues during the house sale in some cases going over and above. I would highly recommend using them to buy or sell a property.
CharlotteHannah · 29 March 2024
★★★★★ 5/5
Google5 star service from Stephen, he went above and beyond for us, was also very helpful with onward property purchase in Northern Ireland, all went smoothly with his guidance.
Would highly recommend dealing with Stephen if you want friendly a professional !!
Tracey · 22 April 2024
Agent replied · 26 November 2023
Thank you for your lovely review, Tracey. It was a pleasure to support you in your move. It is wonderful to hear such praise for Stephen and I will be sure to let him know. Good luck and best wishes for the future, Andrew
★★★★★ 5/5
GoogleWe couldn’t fault the service provided every step of the way. Sound advice and communication meant we knew where we were in the process. Lizzie and the others in the team were excellent and we would happily use them again! Jim and John
Katie · 24 March 2024
Agent replied · 5 July 2023
Your review, and kind words when the property completed, mean so much to the team, and I know Liz is particularly grateful for the feedback. Thank you, once again, for your business and best wishes for the future! Andrew
★★★★★ 5/5
GoogleIf you are looking to sell your property, I would highly recommend using Country Property. I wasn't disappointed. They were informative, helpful and friendly. Paul is a top chap.
Max · 6 July 2019
Agent replied · 5 July 2023
We really appreciate your recommendation Max. Thank you very much
★★★★★ 1/5
GoogleHad a terrible experience as a someone who lived in their rental properties as well as the land lady herself. Terrible service and terrible ethic to how they treated us
I may have not have been the tennancy holder, but i lived in their routine and i am not mistaken on the country property. This is the one based on Chipping Sodbury highstreet next to the old Natwest Bank.
Meerkatb · 6 July 2019
Agent replied · 5 July 2023
You may have mistaken this "Country Property" for another agency, maybe with the word "Country" in its name?
We have no record of a 'Bradley Hughes' in our contacts, but we are very concerned that you had terrible experiences with a letting.
This "Country Property" is a privately owned and professionally qualified firm of Chartered Surveyors, Estate, Lettings & Management and General Practice based in Chipping Sodbury near Bristol BS37 6AD, whose lettings and sales teams have an excellent track record amongst its valued customers present and past, landlord and tenants, vendors and purchasers, and professional clients alike.
You may find it helpful if you deal in future with a professionally qualified company with professionally qualified staff such as ours, providing professional ethic with the reassurance of committed landlord clients and bonded clients money (that's Tenants deposit money as well as Landlords money). Our view is that a happy tenant is a good tenant.
You may also find it helpful to know that if a property is "let and managed" ("fully managed") by a professionally qualified agent, as distinct from a "tenant find only" letting where the landlord undertakes to "manage" the letting, you are more likely to receive professional customer service than terrible experiences.
We wish you well in future lettings, please contact my lettings colleagues or me if ever you feel we can be of assistance to you.
Nick Cragg
FRICS FNAEA FNAVA FARLA
Proprietor, Country Property
01454 321339
www.countryproperty.co.uk
★★★★★ 5/5
GoogleDogged, determined and displaying sheer tenacity: these people work so hard . In spite of several setbacks, they stuck to the job and sold my house. Steve, Paul and Liz are friendly, realistic and helpful.
I'd recommend this team to anyone.
A · 24 March 2023
Agent replied · 5 July 2023
Thank you for your kind review Peter, and for your business! We are proud of the team we have at Country Property and will ensure your kind words are passed onto everyone involved. Best wishes, Andrew
★★★★★ 5/5
GoogleExcellent service throughout a protracted property purchase because it was a probate matter. Very good communication between us, our legal team and the vendors and a professional and effective process throughout. Very friendly service. Would have no hesitation in recommending
Martin · 22 April 2023
Agent replied · 28 August 2023
Thank you for your kind review Martin! I’ll pass on your comments to the team and I’m sure they’ll be grateful for the feedback. Best wishes for the future, Andrew
★★★★★ 5/5
GoogleExcellent, attentive and friendly service. Just sold a house through Country Property and found their services to be excellent. They kept the property secure, accompanied visitors, and kept us informed of each visit. The staff are very …
Jon · 22 April 2023
Agent replied · 5 July 2023
Thank you Jon for entrusting us with this important sale. Likewise, you were all a pleasure to deal with. Our fond best wishes
★★★★★ 5/5
GoogleTo the Team at Country Property. Thank you for all your efforts over the last couple of months. Paul and Liz always provide a professional and attentive service, and Stephen has a wealth of knowledge, is quick to respond and extremely helpful. Would highly recommend.
Janine · 22 April 2022
Agent replied · 5 July 2023
We appreciate your lovely comments Janine. We are very happy that you had a pleasant time with Country Property. Many thanks
★★★★★ 5/5
GoogleThey requested I write a review, I didn't mind as had a positive experience as a buyer. Steve very helpful and friendly; quick to respond to email and answered questions in full. Thanks, Steve.
(Can't comment on experience as a seller as I haven't used them for that).
Sophie · 5 July 2021
Agent replied · 5 July 2023
Thank you for your review Sophie. We are happy that you had a positive buying experience with Country Property.
★★★★★ 5/5
GoogleHighly recommended. The team at Country Property are Professional and friendly and keep everyone updated throughout the whole transaction.
Teaghan · 29 March 2024
Agent replied · 23 August 2024
Thanks Teaghan; it's great working with you! Best wishes, Andrew
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
