William H Brown Chesterfield reviews

★★★★★ 5/5

Google

Following advice from a close friend, we decided to choose William Brown estate agents to manage one of our properties for letting. Throughout the process both Charly and Molly offered a faultless service and are incredibly personable with landlords and tenants alike. Knowledgeable and attentive, they were able to answer all of my questions and concerns, supporting me with their top class advice throughout. From start to finish the whole process took under 3 weeks to complete and they did not compromise on the quality of the tenant in question. In future, we will be allowing William Brown’s letting team to manage all of the properties in our portfolio! We would highly recommend to anybody looking for a contemporary letting experience and great services!! Thanks again Charly and Molly - Keep up the great work ☺️

Connor · 25 October 2021

★★★★★ 5/5

Google

Molly and Charly have been absolutely brilliant and helped us to find a lovely first home for my partner and I. They continued to support us through every step of the way, and continue to do so now that we are moved in. We would like to say a massive big thank you for everything, and for being so friendly, professional and being so kind and helpful. We would definitely recommend William H Brown Chesterfield to anyone looking to rent in the area. You will be in excellent hands and could not ask for a better service to work with.PositiveResponsiveness, Professionalism, Value

Cat · 25 October 2021

★★★★★ 2/5

Trustpilot

Never Use again

very welcoming but soon after I signed to agree to let you be my agent the welcoming feeling slowly dropped . Out of 15 viewings that were booked I was asked to do the majority and they only asisited twice when I was out/away the same weekend . The actual couple that brought the house we did the viewing for . This wasn't too much of an issue but after we finally sold we had next to no contact from WH Brown . I have been contacting the buyers and solicitors to keep myself updated as I have purchased a house from the Downham branch which also has been useless as I've had to chase that house also . I have left many good reviews and recommended them in the past mainly for Miranda the mortgage adviser who I would use over and over again , but now I am questioning my view on William H Brown sales . Personally I don't believe they have kept your end of the contract and the money you require for next to no involvement in selling my house .

Jacob · 21 October 2021

★★★★★ 2/5

Trustpilot

Barking Branch need customer service lessons

dealt with staff there for a property i had to sell.

Alan · 28 October 2025

★★★★★ 1/5

Trustpilot

Never in a million years would I rent a…

Never in a million years would I rent a property off of these so called estate agents.. my friend was in the process of going to rent a property from them, signed all the paper work, took the money, now they are saying he can't have the property, ignoring all his calls, email and texts.. what an absolute joke of a business you are, you have left my mate homeless with no where to go as he let his other property go thinking he was all set to move in with these, he paid for van hire and everything!!!! You should be ashamed of yourselves.. SCAMMERS

Donna · 5 October 2021

★★★★★ 1/5

Trustpilot

You will be able to buy a property from…

You will be able to buy a property from them only if you use their mortgage advisor. Very unpleasant experience. We viewed the property and then multiple estate agents harrased into talking with their mortgage advisor even if we already said that it has been sorted out and we do not need one but at the end I agreed to have a chat. I did say to their mortgage advisor that we are all covered and I have been told directly that if I do not choose their financial services they will not put our name on a board to be considered as a potential buyers. We even gave an offer but it wasn't good enough. Avoid this agency.

Gintare · 1 October 2021

★★★★★ 5/5

Trustpilot

Charlie was very helpful,informative and charming.

Charlie was very helpful,informative and charming to both myself and the prospective buyers.Even made friends with my territorial Jack Russell who is a good judge of character. Also very pleased with the photos.Lesley Powell

Customer · 1 May 2021

★★★★★ 1/5

Trustpilot

William H Brown Gidea Park Romford deceived me.

I was visited by Charlie from the the Gidea Park, Romford branch who told me about auctioning my property, I asked him if I could put my property up for sale with another agent, he said YES as long as it wasn't by auction with them, I asked him this twice to confirm before signing an agreement with him. I was contacted today a day after the 14 day cooling off period by Charlie to say why was my property up with another agent. I absolutely hate being lied to and I would advise anyone to keep well away from this agent, don't be deceived as I was.

Pamela · 31 August 2021

★★★★★ 1/5

Trustpilot

Avoid and find another estate agent.

We used William H Brown to sell our home and it is was the worst decision we've made in a long time. The contract they will have you sign offers no actual basic level of service and is entirely weighted towards them receiving their commission only. Meaning they can treat you as poorly as they wish with zero consequence and this is how they behaved towards us. If you do complain, you're complaining to a company that self regulates and will simply cover their backs at all levels while swiftly ignoring the facts. I can assure you, no one will care. We even received puerile and childish emails from the branch manager calling us names and lairs...... what company thinks it's acceptable to do this?! William H Brown do!It is little surprise that estate agencies rank amongst the most untrusted professions within the UK. I would suggest you record all face-to-face meetings and telephone calls - or better still find an alternative estate agent that has a code of conduct written into the contract you sign with them.

SMG · 23 August 2021

★★★★★ 5/5

Google

Excellent service with prompt responses to any issue. Really glad we have gone through the selling process with William H Brown and Jackie is an absolute diamond. Thank you for everything.

Sophie · 25 October 2021

★★★★★ 5/5

Google

Thank you Charlie and Molly. You both helped my move into my rented apartment happen quickly and problem free. First class

David · 13 January 2023

★★★★★ 1/5

Trustpilot

having been with W H Brown for 2 years…

having been with W H Brown for 2 years now trying to sell my home, it has been a complete Disaster, the Ely Branch never return any of my calls, there is no communication between staff with in the branch? Friday the 23/07/21, 5 messages left on there answering machine at various times, the same on Saturday 24/07/21 still no reply on Monday 26/07/21.a couple came to my door having seen my for sale sign , they had tried contacting W H Brown for information on my property but with out success so tried cold calling,they were very interested ,So if a sale goes ahead what in Gods name have W H Brown had to do with it,at a very high cost to myself.,Sorry but I could never recomend this company, Ihave also tried ringing Customer service but they dont answer there phone either,

Robert · 26 July 2021

★★★★★ 1/5

Trustpilot

I have been gazumped

I have been gazumped, put an offer in on a house and started all the wheels turning with mortgage brokers, solicitors and surveyors only to have a call saying another buyer has offered more. I completely accept that someone might have offered more money but it is horrible practice to tell someone they have had an offer accepted only to tell them THE DAY AFTER that the situation has changed. Would not be surprised if the only reason this person has offered more is because the agent called them and told them our offer had been accepted to pressure them to offer more. Appalling. I have heard stories from others with William H Brown too.

Sam · 21 July 2021

★★★★★ 5/5

Google

Great team, staff all pleasant. Wouldn't go anywhere else

James · 10 October 2024

★★★★★ 1/5

Trustpilot

Unprofessional and rude

Unprofessional and rude. No estate agent turned up for the first property I arranged to view - wasn’t told they wouldn’t be in attendance. I then rang up to arrange a viewing on another property and was told my the estate agent ‘this is cash buyer only sorry’ - how did he know I wasn’t a cash buyer?! Also the ad online didn’t say cash buyers only & It turns out the property wasn’t for cash buyers only! Found this very rude. I kept being offered a mortgage appointment to which I declined on numerous occasions. Even though I declined, I received an email for an appointment that was set up with their mortgage broker and I had to ring back to cancel. Would not recommend!

Ellie · 16 July 2021

★★★★★ 5/5

Google

The sales team at W H Brown Chesterfield have been fantastic. I can’t thank them enough, nothing is too much trouble. I ‘m surprised Holly hasn’t got fed up of me ringing and calling into branch for help, but she never fails to be bubbly and polite. Thanks to a great team. Team work definitely makes the dream work.

Lyndsey · 25 October 2023

★★★★★ 1/5

Trustpilot

Terrible business practices

I'm so disappointed with my first experience of William H Brown. After placing an offer on a house I heard nothing back from the agent. I called three times and was promised a call back. I'm not convinced the offer was placed. The best part? On the second call the very person who showed me around the property had no recollection of who I was but was very happy to remind me I had a mortgage appointment booked. What terrible business practice. I feel sorry for people who are buying a house for the first time and have to navigate being treated in this way.

PH · 14 July 2021

★★★★★ 5/5

Trustpilot

Amazing Experian

From the start of the process the girls at William H Brown have been brilliant. Amazing support when bidding for the house and many visits with builders while the sale was going through and they always supported them. Thank you so much for your help and support girls.

Simon · 12 June 2024

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication, no consistency in information between employees, you have to constantly chase them for follow-ups - just generally very poor service.

Lauren · 19 June 2025

★★★★★ 1/5

Trustpilot

No feedback not even after a viewing

No feedback not even after a viewing, never responds to emails or phone calls can't wait till my contracts up don't waste your time! Told a potential buyer I was thinking of not selling, which I never said.

Saz · 23 November 2024

★★★★★ 1/5

Trustpilot

Such a rip off

Such a rip off! Never answer the phones or if they do sales team can’t help with any queries. Always asking for money for “ cleaning fees” when the properties are full of mould or dirt. Do not use under any circumstances if you don’t want to regret later.

Iulius · 24 May 2024

★★★★★ 1/5

Trustpilot

Negative experience with Stevenage branch.

I recently dealt with the Stevenage office when trying to purchase a property, but ultimately had to pull out after the building was found to have failed fire safety tests.I wasn't informed of this potential issue, even though the report was prepared several months before it was made known to me by my solicitor. Once I raised it with William H Brown, the branch manager was extremely unresponsive and evasive.I would certainly avoid using this business in the future, because the lack of transparency and responsiveness is unprofessional and I think it reflects poorly on their trustworthiness.

Chris · 6 July 2021

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

Fantastic experience with William H Brown (Clacton branch)

Mark · 11 November 2025

★★★★★ 1/5

Trustpilot

Dirty game being played on the property market

Honestly saying they playing extremely unfair and PLAYING EXTREMLY DIRTY game by not not removing sold properties from the market just to get new lead offering alternative solutions ( properties ) to potential buyers . It is the 4th time that we find a property advertised on Rightmove and it turned out it has been already SOLD between 6 months and 1.5 year ago and WilliamH Brown still DO NOT WITHDRAW properties from the market after being SOLD using it as a tactic to acquire new clients they call for organising a viewing . Terrible ... extremely dirty approach ! Are they calling themselves leaders ?

Kinga · 1 July 2021