Trusted Agent profile · Chesterfield
★★★★★
1,426 reviews across 2 platforms
6 Glumangate, Chesterfield, Derbyshire, S40 1TP, S40 1TP
William H Brown's office in Chesterfield, at 6 Glumangate, is rated 2.5 out of 5 across 1,426 reviews on two platforms, including 230 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. William H Brown Chesterfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chesterfield.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid WHB dodge the bullet.
My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.
1/5
TrustpilotI called the agent today morning about…
I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.
1/5
TrustpilotNeed professional training
When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.
5/5
TrustpilotWH Brown - Fakenham Branch
Such helpful, kind and knowledgeable staff. Courtney and Johnny at the Fakenham branch so amazing. Can't fault their professionalism.
1/5
TrustpilotIncompetence
Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!
5/5
GoogleA HUGE thank you to Molly and Charly for being so amazing. Friendly efficient and absolutely excellent service from start to finish. Carry on the good work I will definitely recommend you both.
5/5
GoogleUsed for a let only service after being contacted by Charly. The communication from herself and Mollie in the office was brilliant as I had a lot of questions with this being my first property being let. Additionally the price for the service which I received I thought was very good in comparison to some other estate agents. I would definitely use William H Brown in the future. Josh
5/5
TrustpilotGreat service with a huge seriousness!
It's a situation where you don't find yourself in very often and you have nowhere to learn even if you try to find information from friends beforehand.This is where beautiful people come in and are willing to help you even if they are paid to do so. The difference here at William H Brown is that you are greeted with same seriousness and professionalism every single time.I say this because more than once I got bogged down in the details and I kept insisting on the phone about this and I was met with the same interest and calmness from Rachel.I highly recommend the professionalism of Rachel, Jonah and Jack at William H Brown, Stevenage Branch.
5/5
TrustpilotThe staff here are amazing
The staff here are amazing. One person who stood out to me was Kristian. Very well mannered and helpful.
1/5
TrustpilotJust awful
Just awful. Incompetent, unresponsive and failed to sell my property which was a desirable apartment in a good location despite being sole agent for 12 months.
5/5
TrustpilotVery helpful, good communication
Recently bought a house with agency, very helpful people ,who make it the process of purchase easy for us. I also wanted to mention Ben and Spencer for their amazing work, always helpful and quick answers to all our questions . Happy to choose them .
5/5
GoogleI had the most amazing experience with Jassy Hughes from Chesterfield branch. She goes above and beyond for her clients. She kept me informed all the way through my purchase and promptly responded to all emails and phone calls quite often out of opening hours. Although I was in a chain that was just about to collapse she chased all outstanding queries so I completed on time. The whole branch is just fantastic, nothing is too much for them . Keep up the great work!!!
5/5
GoogleBrilliant service! Sold my house in July, William H Brown did all of the viewings for me as I work shifts. Within a few days of the house being on the market an offer went through. Overall they supported me through the house selling process which I hugely appreciated with it being my first house I had sold. When I sold the house, the day I handed my keys in was emotional for me, I was thanked with a lovely gift box which was a really nice gesture. BIGGING UP Jassy Hughes! My partner and I have used Jassy as our mortgage advisor to purchase a home together. Jassy had sorted all of mortgage out for us, even when prices changed she was on it! Even now other challenges have come our way , after a few weeks of not communicating with Jassy, we picked up the phone, told her our position and she has acted on this straight away. Can't thank her enough! What a fantastic hard worker she is! Gemma and Andrew
1/5
TrustpilotAVOID AT ALL (VERY HIGH) COSTS
AVOID AT ALL (VERY HIGH) COSTS! I honestly can’t stress enough how incompetent 98% of the staff are that work for this company. They are ignorant, don’t follow through on anything and very rude. We put our house up for sale in May after been told not to use William H Brown (should have listened to the majority) I spoke in depth about what we had heard and was assured that it was all lies and just competition for business and not true. So silly old me trusted them and put our house up for sale. That’s where the lies and incompetence started. Firstly they marketed our house wrong and then lied about how many people they had interest from. Even tho we said we wanted the viewings done by them it never happened I had to do all my viewings myself as they only have someone available to do the viewings on a Tuesdays during working hours! Who views a house at these times????? NO ONE! Evenings and weekends are when most people want to view. Then came the horrendous solicitor recommendations and I refused to use them and stressed that I wouldn’t use them and they are shocking and hold everything up so what did they do. Put our first time buyers with them who didn’t know what to expect from a competent solicitor. Knowing that I stressed I wouldn’t have any dealings with them why would they put my buyers on to them? Oh I know why as they would get commission. That’s all they care about getting the money and getting you out the door. We had so many calls back and forth with the agents and never once did any of them get followed up until I spoke with the branch manager. The branch manager then went on holiday and we was back at square one. Only when I threatened to pull out of the sale was anything done and followed through. We had a dedicated (read the word dedicated loosely) sales progresser who was meant to be the point of call between the solicitors and the buyer. Yeah when she was in. Any conversation with her was like you was inconveniencing her to do her job. You pay a lot of money for this service so expect some kind of service and sadly the service we got was a very bad service. I’d have been better off putting a sign up on my gate and selling it myself least I’d not have been constantly stressed!
1/5
TrustpilotStay well clear of this estate agent!
Do not go with this estate agent!!!
1/5
TrustpilotWorst Estate Agents Ever !!!
I recently bought a property through William H Brown, Adam Leadley, who was my first port of contact started off okay but then showed his true colours and just how lazy he really is. He did not return any of the many emails I sent him or return any calls or messages left and just basically ignored me. Absolutely disgusting and disgraceful behaviour. An associate of Adam contacted me to pick up the keys even though I left a message requesting Adam to call me back as it was urgent. I would never use this Estate Agents ever again and would strongly recommend that you look elsewhere.
1/5
TrustpilotI've been a "customer" of William H…
I've been a "customer" of William H Brown now for almost 10 years. During which time I've purchased a house with them, attempted to sell one (unsuccessfully I would add) and remortgaged a couple of times. However, my latest endeavour with them will be my last. Apparently when a company waives a "lifetime" fee in 2013 and makes no mention of this during transactions in 2015 and 2021, they reserve the right to charge it in 2022. In short, I guess times are tough and making a commission from the mortgage provider and an admin fee isn't enough? So instead, despite our 10 year relationship clearly holding little worth (I'd have gone back to them in the future for remortgages and hopefully next year a house move), we will part ways and I'll have to consider it a lesson learnt.Update: complaint was upheld, fees refunded plus compensation of £200.
5/5
GoogleA great experience, both Charly and Cameron gave exceptional service from start to finish. Thanks very much
Thank you for leaving us your superb 5* review Fiona. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotA severe lack of communication ability
I now know why this estate agent has such a poor reputation. As a result of living a good distance from her, we have been searching for a retirement property near our daughter for some time and chanced upon one in a very good location. We e-mailed the office that advertised the property with a few pertinent questions as we would find a return journey on the off chance of being able to get the answers and to gain a viewing almost impossible in a reasonable timeframe.It would appear that others who have had dealings with this company are totally correct as the request has been totally ignored without even an apparent willingness to acknowledge receipt let alone be a little proactive.I would advise any pensioner considering using this Estate Agent to seriously consider whether they would be able to elicit any response let alone information from them.Extremely poor service for both the seller and any prospectve buyer.
5/5
GoogleHad a great experience with William H Brown as a buyer, and dealing with Holly in particular in arranging the viewings and helping me with queries around completion time also, absolute credit to the team!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI had a fantastic experience as a…
I had a fantastic experience as a first-time buyer with Jack and his team at William H Brown Stevenage, from property search to completion, their customer service and professionalism are outstanding.
1/5
TrustpilotAbsolutely diabolical
Absolutely diabolical. Not very good property management what so ever. The store to the property management is really bad communication. Does not reply to emails. Constant ignorance and even when a complaint was raised with enough evidence to prove they were not managing my property and ignoring my emails, the complaints team were even very rude. They changed my tenancy contract from fully managed to rent collect without consent. Didn’t keep up with inspections on the house during my short time on fully managed. Took weeks to get replies for issues with my tenants and faults. Didn’t chase up when the tenant was breaking the tenancy agreement. I don’t know what they did when managing my property but it wasn’t what my new estate agents does which on paper is suppose to be the same thing. They charge for all sorts of fees that no other lettings agency does! Would not recommend at all! The only good experience I had was with the deposits department and accounts departments. Very friendly and helpful! I’m now with a different lettings agency and they work above and beyond for their landlords and tenants!
5/5
TrustpilotTenant Find - Went above and beyond!
I've been dealing with Ethan Smith in order to find tenants for one of my properties. From start to finish, he was energetic and tenacious. Appropriate tenants were sourced quickly and he "pulled out all the stops" in order to sort out a last minute emergency that I encountered, despite it not being of his making. I've not used WH Brown before, but if this experience is anything to go by, I will in the future.
5/5
GoogleEasy to say I had the pleasure to deal with the team at Whiliam H Brown chesterfield. They had catered for all my questions that I posed and have all gone above and beyond for me. Even after the sale of the house. I was still confident that I could call if I had anything else to ask. Great team, keep up the good work guys
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Tell us what you need and we'll put you in touch. William H Brown Chesterfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chesterfield.
