William H Brown Chesterfield reviews

★★★★★ 1/5

Trustpilot

Stevenage branch is a waste of time…

Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.

Mark · 22 November 2023

★★★★★ 5/5

Google

I am so impressed by Charly and Cameron. They were incredibly helpful and supportive whilst also being constantly on call for any questions I may have had. Can’t recommend them enough!

Mark · 10 October 2024

★★★★★ 1/5

Trustpilot

I feel that I have to write a review

I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.

TTbuz · 20 November 2023

★★★★★ 1/5

Trustpilot

If I could I wouldn't even give them…

If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.

Sean · 13 November 2023

★★★★★ 5/5

Trustpilot

CHARLOTTE TUNSTALL

WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris

Hannah · 10 May 2023

★★★★★ 1/5

Trustpilot

This company is absolutely hopeless

This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.

George · 11 June 2022

★★★★★ 1/5

Trustpilot

Not trustworthy …

We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!

Vic · 16 August 2024

★★★★★ 1/5

Trustpilot

Totally poor

Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .

Robert · 30 November 2023

★★★★★ 1/5

Trustpilot

Don't use them to "manage" your rental!

In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!

Zola · 7 November 2023

★★★★★ 5/5

Trustpilot

Thanks to Elliott Benson for helping me…

Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!

Matthew · 18 March 2021

★★★★★ 5/5

Google

My husband and I are relocating from Portsmouth to Chesterfield with two children, which has taken a lot of work & planning. Charly and Molly from the Chesterfield branch have been beyond helpful in ensuring everything goes as smoothly as possible, we nearly hit a crisis point but they did everything they could to secure us another property and went above and beyond in making the move possible. Thank you so much for all of your hard work and for answering our many many emails and constantly being at the end of the phone when we have needed you.

Kellie · 25 October 2023

★★★★★ 5/5

Google

I chose W H Brown Chesterfield to market my property. After Jacky gave a valuation on my property I didn't hesitate to go with this company there and then. I knew I was with an agency I could trust. I was in good hands with a trusted Estate Agent. Online portal was always updated accurately. Also sent marketing reports in which were very helpful. The Staff Holly Stevenson etc kept in contact when market was quiet. I highly recommend this agency, and would use them again in the future Thanks again to the Staff at Chesterfield Office.

Val · 25 October 2023

★★★★★ 5/5

Google

I used the office to initially sell my house that due to current market conditions had been unfortunately slow. The office took the initiative to contact me with a potential rental customer that would provide short term solution to an issue. The situation was under time constraints and was not a simple quick solution but the office staff namely Molly and Charley worked tirelessly to make it happen. On occasions I had decided that it was not worth the hassle or stress, but Wh brown girls just stepped up and really pushed this on to meet deadlines, and get this sorted. They were keen and quick to resolve and respond and can’t fault the service.

Max · 25 October 2023

★★★★★ 5/5

Google

I recently decided to move into a lovely country cottage that was marketed by William H Brown. Unfortunately, and for some unknown reason, my existing estate agents caused me some hassle when it came to releasing me from my existing contract with them. They turned my signing of a new contract into a difficult and frustrating experience, both for myself and the staff at William H Brown, But both Molly and Charly in particular were always on standby. During every call I was left with a feeling that at least someone was fighting my corner and was doing everything they could to help me move into a new property. Never have I had the pleasure to deal with an estate agent that is working so hard to accommodate both their tenants and landlords and I can only give them my highest recommendation.

Chris · 25 October 2023

★★★★★ 5/5

Google

An excellent first time experience beginning rental with William H Brown. The sales team were quick, efficient, prompt and friendly throughout the whole process. From contact through Rightmove to viewings, answering questions and contacting as soon as new developments arose the team were amazing. Molly especially was a great help handling everything we needed dealing with, including contacting the landlord and walking through the insurance benefits at the end of the process. Would definitely recommend renting through William H Brown, and would use them again in the future. Highly recommend.

Craig · 25 October 2023

★★★★★ 5/5

Google

Amazing team ! The entire process has been incredibly smooth sailing especially for first time expectant parents who are conscious of timescales . Charly & Molly have been nothing short of impressive together with the rest of team including Cameron who offered a virtual viewing option when we couldn’t make it for the particular viewing time due to other important scheduled appointments. We even got a welcome package with our new home . Communication was 10/10 with all questions answered in a prompt manner with so much professionalism & politeness. We will definitely be working with them in the future for our next stage of life or for any other future investments.

Cleopatra · 25 October 2023

★★★★★ 5/5

Trustpilot

Just sold my house with William H Brown

Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended

Karen · 7 February 2023

★★★★★ 5/5

Trustpilot

Massive thanks to Harry Hicks!

Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.

Harry · 27 October 2020

★★★★★ 5/5

Trustpilot

Great experience

Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!

Mr · 19 December 2022

★★★★★ 1/5

Trustpilot

To be very honest If I could I would…

To be very honest If I could I would give 0 stars.What an absolutely appalling service. I would never ever use this agent ever. I can only review as a buyer and not using their services myself as a seller but I honestly cannot believe the service or lack of service this agency has. They lied to me and my sales progressor and the whole chain involved for 8 months about a property we were purchasing. Telling us on exchange day that the house we were buying were actually still trying to get rid of tennants from the house their vendors were purchasing, Honestly awful service and Cliff ( office manager) has no people skills whatsoever he shared no empathy or compassion and just generally a real crap service. I have no idea how he got to that level of the business. When we did finally have to pull out of the sale I had zero contact from cliff. The only way I knew that cliff got my message was because I saw the house we had been buying for 6 months go back live onto rightmove. We experienced a completely different service from Haarts who are their local competitor and who would win my business over theirs every day of the week. Avoid.

Rebecca · 7 October 2023

★★★★★ 5/5

Google

Cameroon and William H Brown team made my house hunting so easy,the communication was splendid and and best services. Keep up the good standards😊. Thank you so much. …

Dollin · 10 October 2024

★★★★★ 5/5

Google

We had an amazing experience with this company. They went above and beyond to help us find our perfect property and we highly recommend them. A special shout out to Molly and Laura who made the magic happen. Thanks for everything 😊 …

Nina · 25 October 2022

★★★★★ 1/5

Trustpilot

Dishonest and Cheats

What a complete bunch of thieves and…What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

David · 27 September 2023

★★★★★ 1/5

Trustpilot

The worst letting agents ever

This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.

Peter · 20 September 2023