William Davis Homes Chesterfield reviews

★★★★★ 1/5

Trustpilot

I was looking at a specific house at…

I was looking at a specific house at their Wellington Place development and was told of the process to secure a plot. I followed all of the processes only to be told the plot I was looking at was sold. This all happened within 5 working days. Unbelievable bad business.I complained to their MD Guy Higgins and he hasn’t bothered to respond.

Lee · 30 April 2021

★★★★★ 5/5

Trustpilot

Since viewing my property in March this…

Since viewing my property in March this year I have found the sales manager Bev James immensely helpful. Whatever query I have she either sorts it out or points me in the right direction. I award her a double gold star!!.

Val · 4 September 2023

★★★★★ 5/5

Trustpilot

The friendly welcome

The friendly welcome of both sue and Tracy,who were able to answer any questions along the buying process and kept in touch throughout.

Ted · 24 September 2025

★★★★★ 4/5

Trustpilot

Over all a very good builder

Over all a very good builder. Very few faults or complaints excellent houses. Very pleasant helpful workforce.

John · 9 September 2024

★★★★★ 5/5

Trustpilot

Great communication from reservation to…

Great communication from reservation to legal completion. Even managed to bring the program forward to meet the demands from within our chain. Would definitely recommend the well presented home we now love.

Tracie · 21 August 2023

★★★★★ 1/5

Trustpilot

Don't buy. if you do the expect then purgatory of complaining and trying to explain your issues

So much good from staff but very poor build and oblivious of obvious when alerted. Don't trust management or sales staff as they have targets. 0ne star onlyPs. Get any complaints written down as well as proposed action by Wm D.

Anthony · 24 October 2022

★★★★★ 1/5

Trustpilot

Very poor customer support and under arrant repairs still pending.

Very poor customer support and incompleted under warranty repairs . about 30 month since we moved in. Many many issues, some of them attended reasonable time scale ( few weeks ) some of them were very late 2-3 months or over. Still there are under warranty repairs pending over 100days. Overall build quality is Ok. But sub contracted work is very bad quality, roof, heating fence etc..All exhaust fans were fitted without draft prevent seals etc. Rear garden is full of stones under the lawn. Garden fence were almost fall down few times. The garage concrete job was very poor and were dusting badly. Cracks in garage roof and still awaiting fix ( ~100 days )

Sreenath · 1 November 2021

★★★★★ 5/5

Trustpilot

Great service from William Davis Homes

William Davis Homes was responsive and very efficient. They delivered on the date that they had promised. Furthermore there were several incentives that were thrown in so it was a great service overall.

Dibu · 29 May 2023

★★★★★ 1/5

Trustpilot

I am in the process of buying a house…

I am in the process of buying a house at Oak Grange. I have found the service aggressive and Bullying. The solicitors Moss very poor in answering enquiries. I am ready to exchange and they refuse to guarantee transfer on completion. This illegal and unacceptable. They also informed me that they are remarketing the property. I have already paid £3000. This has been a very stressful process. I would like to purchase the house but not without a transfer on completion. I am currently homeless pending the completion of sale estimated as 20/08/2021.

Su · 19 July 2021

★★★★★ 2/5

Trustpilot

Seem well built but.......

At first all was well. They were very helpful and couldn't do enough for us. But once the two year warranty period was past, slates on our roof began lifting and a couple slipped off. William Davis said it was storm damage and neither they nor NHBC would cover it. Had a roofer to look at it and organise repairs. He said the tiles are made of compressed paper covered in a waterproof layer and are far too light weight for a roof exposed to any sort of winds. Our roofer said that wholly inappropriate roof tiles have been used and it will keep happening. I've noticed some other rooves on our development are going the same way.

Peter · 7 May 2021

★★★★★ 1/5

Trustpilot

Avoid if you care about being treated…

Avoid if you care about being treated with dignity. Very arrogant sales team especially the manager Viv and Karen Buck very poor customer service. Appalling communication and misleading me. I was told to get verified by their mortgage bureau so I can then view a show home which I did imminently. I called back to then be told having an offer on my property is not good enough they can’t waste time as their properties are selling like ‘hot cakes’. On another occasion I asked what size their garden is on a particular property and was told ‘well it’s not going to be a 100 feet is it’. Just by looking at the reviews from other ethnic minority backgrounds it seems that we get treated like second class citizens.

Zak · 12 March 2021

★★★★★ 1/5

Trustpilot

Horrendous experience with William Davis

We have had an awful experience with William Davis and I would not recommend them to anyone. Our issues have included: - Non existent communication with the sales team after reserving our plot (at one stage I was even told that the woman I was speaking to "was too busy" before I had even told her why I was calling). - Incorrect construction of our home (we were given the wrong front door which allowed cold air and water to come in underneath. We then had to wait 10 weeks after raising this issue for it to be rectified with another door which again does not fit properly).- Gas escaping from our boiler with no one "able" to come out and look at it for over a week (we spent days at a time throughout December - February with no heating or hot water).- A rude and dismissive conversation with the Sales Director after we sent in a complaint (I was told that he "could give an excuse for everything I raised but that would take too long". Not only did we not want excuses(!) but we were also told that our experience with the sales team "shows who is the best of the best and who is just run of the mill sales advisors". You would think that a company such as William Davis who supposedly pride themselves on customer service would want all of their staff members to be the best of the best. - Since the disrespectful conversation with the Sales Director we have since had a professional snagging company come to look over our property. They found 180 issues with the property including some which are fire/health and safety hazards and go against the warranty of the build. I cannot recommend others to look elsewhere before buying a property any more. The service is shocking, the quality of the house is beyond poor and the stress and emotion it has put upon us is almost unbearable. Whilst we will be in touch with William Davis regarding the 180 faults with our home, I have come to expect nothing from them in response.

Casey · 2 March 2021

★★★★★ 1/5

Trustpilot

Awful of rep.

Be prepared to be told by an advisor she made a ‘boo boo’ and sold the property you were in the process of purchasing. Visited the show home, arranged a site visit however the rep ‘accidentally’ sold the property we were looking at. Absolutely shocking. Was offered another property however due to the way we have been treated prior to buying, we would never consider buying a build by them. I have never been so annoyed at the sheer ignorance and arrogant service from this rep.

DG · 26 October 2020

★★★★★ 2/5

Trustpilot

Disappointing.

Great while on site but as soon as the site closes there is no care. Don’t buy the soft furnishings package as the carpets are appalling quality and if you raise this they take no responsibility. We have been in for just 3 years and in that time we have had problems with the central heating three times, plumbing, floorboards, guttering, defected windows and window ledges, windows hitting the soffit, poor quality of carpets, bathroom extractor fans, the ariels in the loft are a nightmare to match as they are never labelled, the drainage metal work on the property and estate are rusty and the quality of the garden is dreadful.

Claire · 20 July 2020

★★★★★ 5/5

Trustpilot

Great experience through sale

Great experience through sale, move in and after care

Antony · 23 July 2024

★★★★★ 5/5

Trustpilot

Friendly and helpful 5 star builders

Friendly and helpful 5 star builders. Fab quality and caring staff.

Jessica · 25 July 2025

★★★★★ 5/5

Trustpilot

Showhome visit. Good offers.

Visited showhome and was really impressed with quality of finish and knowledge of sales staff. Good offers which will make moving easier.

Will · 19 December 2022

★★★★★ 5/5

Trustpilot

Great service

Yvette and Bev are both very welcoming and happy to help

Ed · 24 March 2025

★★★★★ 5/5

Trustpilot

Wonderful service from start to…

Wonderful service from start to finish!.

Mrs · 19 April 2025

★★★★★ 5/5

Trustpilot

Excellent service from Jules

Excellent service from Jules. Plenty of choice and honest advice.

Marc · 21 December 2024

★★★★★ 5/5

Google

It's a really nice development in a great location. My son is moving into his new house this week. It's a lovely new home for him and his family.

Andrew · 13 April 2023

★★★★★ 4/5

Google

Great place to live, brilliant and friendly construction workers. Communication could be better.

Paul · 13 April 2023

★★★★★ 1/5

Trustpilot

Poor customer service

Very poor customer service back door will not lock apparently warranty only covers two years they didn’t want to know appalling aftercare

Joyce · 9 June 2021

★★★★★ 5/5

Google

My visit to my Daugters helped to make the visit well worth while.

Colin · 13 April 2022