Trusted Agent profile · Chesterfield
★★★★★
1,085 reviews across 1 platform
Bridge House, Hady, Hill, Chesterfield, S41 0DT, S41 0DT
Auction House Copelands's office in Chesterfield, at Bridge House, is rated 4.8 out of 5 across 1,085 reviews on 1 platform.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
4/5
TrustpilotRobert Hurst was a top man
Robert Hurst was a top man. Guided us through the whole process. Auction experience was certainly best way to sell our property 👍
Thank you for your review of Robert & Auction House. We are so pleased to hear Robert helped guide you through the process. All the best - Lauren
5/5
TrustpilotAbsolutely first class service
Absolutely first class service from my first telephone call enquiring through to completing the sale. I had one main point of contact, Rachel, who expertly guided me through the whole process, giving excellent advice . The suggestion to offer an attractive guide and reserve price succeeded in attracting a lot of interest and an excellent sold price.The house I sold is tenanted with a tenant who was anxious about me having to sell the house and a special thank you for the sensitive way in which Rachel communicated with my tenant, putting her at ease.
Hi Simon, thank you for your fantastic feedback. We're so pleased to hear you had a great experience with the Auction House Manchester team. We'll be sure to pass this feedback along to Rachel too. All the best - Sam
1/5
TrustpilotThey are complete rip off.They sent my…
They are complete rip off.They sent my solicitor and I the documents very kate and then they are charging us over £1500 for late completion charges.Do not buy from them they are scammers and have made my life a living hell.I already struggled to raise the funds but they do not care at all about my situation.They are evil people and have made me physically ill.
Thank you for your feedback. After carefully reviewing our records, we cannot find any transaction under your name. We want to clarify that, as an auction house, we do not charge late completion fees; matters such as this would be handled between the seller and the seller's solicitor.Regarding the timing of document delivery, it's possible that any delays were related to the seller's legal team, which operates independently from our services. While we strive to facilitate smooth transactions, specific processes are beyond our control.We are genuinely sorry to hear that this experience has caused you distress. We aim to ensure a fair and transparent process for all parties involved, and we intend for everyone to feel safe and comfortable. If you would like to discuss this matter further or if there's anything we can do to assist you, please contact us directly.
5/5
TrustpilotQuick, easy sale
Really quick and easy sale of my commercial property. Jordan was great, he explained the whole process, took a set of keys and did everything for us. Would definately recommend.
Hi Zoe, thank you for your review of Jordan & Auction House. Thank you for recommending us and we look forward to helping you again in the future - Lauren
1/5
TrustpilotRipping off both parties
These positive reviews are true? For us was not the same Dealing with this one way company what we found they only interested how to ripped of both parties buyers & sellers. We understand it’s business but you can’t be greedy too much. Avoid any cost if you’re in process read the contract first before bidding. Daytime robbers teams up Start from office Manager Zac Morrow & follow by rest of the team.1 day of review online they asked me further details: I submitted now if you want I can share it here as well.
We would like to express our sincere appreciation for your feedback regarding your recent experience with us. We always appreciate any feedback, whether good or bad and this particular complaint will serve as a helpful guide to all auction buyers whether through us or any of our competitors.In light of your comments, we would like to reiterate the importance of thoroughly reviewing the legal pack before participating in any auction. In particular, it is vitally important for bidders to carefully check the special conditions of sale where any additional fees payable by the buyer to the seller upon completion are documented. This is why we, as a reputable auctioneer, will not allow anyone to register to bid at our auctions without them confirming to us that they have read the special conditions of sale on all lots that they are bidding on and understand any additional fees that may be payable within them. It's crucial to clarify that Auction House London is not responsible for nor has any involvement in the preparation of the legal pack. These are supplied by the solicitor acting for the seller and are uploaded by them. We appreciate your understanding of this distinction.Once again, we apologise for any inconvenience you may have experienced and if you have any further questions please do not hesitate to get in touch with us.Kind Regards, Zac MorrowOffice Manager
5/5
TrustpilotVery helpful staff especially Hannah
Very helpful staff especially Hannah, efficient and knowledgeable. Quick responses.
5/5
TrustpilotExtremely helpful through the whole…
Extremely helpful through the whole process, Dan was always there to answer and question we had and help guide us through the process. Would highly recommend
Thank you Adam for your review of Dan & Auction House. We are so pleased to hear Dan was extremely helpful throughout the whole process. Thank you for recommending us and we look forward to working with you again - Lauren
1/5
TrustpilotLeft stranded
Attended an open viewing appointment at Crothorp Road in Northampton, the agent didn't show and people who had travelled from all over the UK were left not knowing what was going on.We were told on the phone that another viewing window would be possible but then they have let us down again. Totally unprofessional
We sincerely apologise for the inconvenience caused by our partner agent not attending the scheduled viewing. Unfortunately, as we work with an external agent, we were not made aware of this in advance, and we understand how frustrating this must have been for you.We do appreciate your time and interest in the property and even though two other viewings did go ahead as planned, we regret that we were unable to schedule an additional viewing so close to the auction.Please rest assured that we take this matter seriously and are working closely with our partner agent to prevent this from happening in the future. Once again, we truly apologise for any inconvenience this has caused. If there is anything further we can do to assist you, please do not hesitate to reach out. Auction House London
5/5
TrustpilotFantastic
From start to finish we have been assisted by Mr Gary Davison, he has been so kind & considerate in managing such a sad situation. The service provided was second to none, keeping us updated for every step of the way. The outcome was better than expected at this current time and the whole experience was made comfortable for us through the total professionalism of the staff. We will highly recommend their services for others in our need to sell a property quickly and efficiently.
Hi Tracey, thank you for your kind feedback. We'll be sure to pass this on to Gary too. All the best - Sam
5/5
TrustpilotSuccess! I have used 3 estate agents to try to…
I have used 3 estate agents to try to sell my flat and three offers fell through. I wish I had begun with Auction House. Jenny Austen has been so easy to contact and has followed through on every detail. Much appreciated.
Hello, thank you for taking the time to share your feedback. We're delighted to hear that you had success with Auction House! All the best - Abi
5/5
TrustpilotSupportive, professional hardworking
These people are incredible. Hard working determined and extra supportive. Yasmine has been an absolute godsend I can’t applaud her hard work and professionalism enough. We’ve sold the house, got a little more than anticipated and had support all the way through the process. Just brilliant.
Hi Tina, thank you so much for your glowing review. We think Yasmin is great too! We're so pleased to hear you had a positive and successful experience selling with Auction House.
5/5
TrustpilotVery good service
I had never sold at auction before and Peter from the South West office was endlessly patient with my many questions. He was always at the end of the phone and I got the impression that he was equally available for prospective buyers. I also appreciated Priscilla's regular updates regarding viewings etc. The whole process was handled very efficiently, thank you.
Hi, it's great to hear you had a great experience selling with Peter and Priscilla in the South West team, thanks for taking the time to leave a review. Best, Auction House
5/5
TrustpilotTop marks! Highly professional service
Highly professional service. I was given a key contact or account manager and they were pro-active in keeping in touch and advising on progress. My property went through two auctions (it was in a terrible state). In the first auction it didnt reach the reserve price, but second time around it went for a price beyond highest expectations. I am very pleased with the outcome and happy to recommend this company. An auction can be a daunting experience, but Auction House gained my trust and we had a happy ending.
Thank you for your kind feedback, we're really pleased the team were able to secure a great result for you. All the best - Sam
5/5
TrustpilotThe whole experience was very pleasant…
The whole experience was very pleasant and professional. The staff were very helpful and helped us through the process in a short period of time. We were able too secure the house we wanted and with the Auction house and solicitors exchanging the information efficiently it’s all progressing well. Excellent service Thank you. Graham & Val.
Hi Graham, it's fantastic to hear you've had a professional and pleasant experience throughout the process of buying with Auction House East Anglia! Best, Auction House
5/5
TrustpilotFirst class experience from Jon Adams & the team
First class experience from Jon Adams & the team during my recent purchase .Many thanks Alexander
Hi Alexander, thanks for your lovely review of the service you received from Jon and the whole team at Auction House Scotland. Best, Auction House
5/5
TrustpilotDan has been an absolute pleasure to…
Dan has been an absolute pleasure to deal with, nothing is too much for him to deal with. He is incredibly efficient, easy to contact and is extremely knowledgeable within his job. I highly recommend Auction House to anyone.
Hi Amy, thank you for sharing your feedback. We're really pleased you had such a positive experience working with Auction House Wales. We agree Dan is a wonderful asset to the team! All the best - Abi
5/5
TrustpilotQuick sale
We wanted a quick sale after having an offer on the open market fall through at the last minute, but the Auction House attracted enough interest and we ended up with a better price than we had accepted through the estate agents. Whole process was very quick and easy and the security of having contracts exchanged immediately was ideal. Would thoroughly recommend..
Hi Graham, it is fantastic hear to you achieved a better price than what you were anticipating on the open market! Thanks for taking the time to leave this feedback. Best, Auction House
5/5
TrustpilotI had had issues selling my property…
I had had issues selling my property through the estate agent. They were brilliant, but I had a buyer who let me down very badly and therefore we wasted over a year waiting for a sale. My estate agent suggested I use auction house south west to sell the property. From the very beginning Chris at the auction house kept me in the loop. Every week I had an email keeping me up to date with viewings and views on Zoopla. The house didn't sell at the first auction, but was entered into the second auction. It sold for a very good price and gave me great piece of mind that it had finally been sold. Highly recommended.
Hi Kathryn, thank you for your great feedback. We're so pleased you had a good experience with the South West team. All the best - Sam
5/5
TrustpilotAuction House Kent & Essex are fantastic!
During a very difficult time of my uncle passing away, we put his property up for auction via Auction House - Kent and Essex branch. Andrew and his team could not have offered a better service - they were incredible. The process was very easy, I didn’t need to do much at all aside bring down ID and complete an short form which they assisted with. They are a great team. Great advice and expertise were offered by the team including valuation. Communication was very open, clear, and constant throughout the process. I was invited to watch the auction online. The property sold within a month or just over and sold £44,000 above the asking price. I could not be happier or have had a better experience! Thank you to a wonderful team for going above and beyond. I highly recommend Auction House Essex and Kent!
5/5
TrustpilotReflections on my inaugural auction.
I had never thought of auctioning 'Greenbraec' - our family home for over 60 years. Then I met Bryan! His ability to empathise with my situation of being 'last man standing' and feeling the responsibility of letting go of the property was reassuring. His knowledge and experience of the auction world was immediately apparent. Above all, it was obvious he cared. My logic being if he cares about me and the house , then that care will show through in the auction process. How right I was, seen when watching and listening to the auction on September 13th- so impressive!Indeed all the staff I came into contact with at Auction House, Norwich showed the same approach. To show I care too - I do hope Daniel, who bumped his head on a beam during the auction of Greenbraec, isn't still nursing a headache"!
Hi Kate, thank you for such a wonderful review. We'll be sure to pass your great feedback on to Bryan too. All the best - Sam
5/5
TrustpilotAmazing Service
We are very happy about our experience with Auction House. Jenny Austen was our main contact, and she was amazing. She went above and beyond to support and help us to sell, both before and after the auction day. We had some problems along the way and she was always a voice of reason and calm. Her commitment and attention to detail helped us secure a sale at Auction. Thank you so much Jenny
5/5
TrustpilotI am very happy with my purchase and…
I am very happy with my purchase and Helen Plumstead was very helpful and accomodating at every stage. Her office staff were also helpful, but it would have been nice to have had a name to that person!
Hi Mr Priest, thank you for your feedback. We will be sure to pass this on to Helen. All the best, Abi
1/5
TrustpilotLand South of crown road lot 169 being…
Land South of crown road lot 169 being auctioned december 2024. Buyer cannot gain a legitimate land registry title based on a map that a buyer purchased in july 2024. The auction house would have their fee, the seller the purchase price at auction but the buyer would have a worthless map title instead of land title.
Thank you for your feedback on Lot 169, Land South of Crown Road, listed in the Auction House London December 2024 Auction.We have reviewed the matter and confirm that the Ordnance Survey (OS) Map in the legal pack represents the future title plan. This will become the formal title plan once a buyer completes the purchase of the land. This is because the land has yet to be formally split, a process that will occur as part of the completion stage.As you have highlighted, we recommend that all interested parties consult with their legal adviser to review the legal pack and ensure that they are fully informed of the process and implications of this arrangement. Please do not hesitate to contact us if you require further assistance or clarification.Auction House London
5/5
TrustpilotDan the agent went above and beyond the…
Dan the agent went above and beyond the call of duty. He provided with all the information I needed. He accommodated my surveyors visit and late arrival. Even bringing the keys to me on the evening of completion day with hearty congratulations. Shannon working behind the scenes always answered my queries promptly. Happy to recommend.
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