Trusted Agent profile · Chester
★★★★★
1,760 reviews across 2 platforms
16 Grosvenor Court, Foregate Street, Chester, CH1 1HN
Savills's office in Chester, at 16 Grosvenor Court, is rated 4.1 out of 5 across 1,760 reviews on two platforms, including 2 Google reviews rated 3.0.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
4/5
TrustpilotProfessional, responsive, fair
I have had a great experience throughout my tenancy with Savill's, both with Melissa and Tami. The communication has been smooth, helpful and the few issues I experimented with the property have been quickly fixed. Thank you :)
1/5
Trustpilotabsolutely awful company
absolutely awful company, not sure who was chasing payment today but they were so rude shouting down the phone at our receptionist! don't know how they get business being that rude!
Hi Anita, we’re sorry to read your review. Please can you email more information to Carole Bratt, Director of Client Relations, at CBratt@savills.com, so that we can investigate this? Thank you.
5/5
TrustpilotHappy with Savills service from the…
Happy with Savills service from the first contact until the contract with our new property. Thank you
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExcellent team and first class service
Excellent team and first class serviceVery efficient Extremely nice to deal with Highly recommend them
Thank you, Henry - we appreciate your lovely review.
5/5
TrustpilotA top class service I highly recommend
A top class service I highly recommend. Alfie & Sascha
Thank you, Alfie & Sascha - we really appreciate your review!
1/5
TrustpilotTerrible customer service
I tried to just buy a house for £975,000. I am an expat with cash. The Savills agent was the rudest cretin I have ever come across. Clueless and incompetent.
Hi RB, we are sorry to hear your feedback. Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to socialmedia@savills.com so that we can investigate.
1/5
TrustpilotLiars
The absolute worst. Made promises to us that we would get the house we need badly. Tricked us and lied about an exclusive time clause. Disgusting.
We take great pride is providing an excellent service so to hear we have fallen short of your expectations is disappointing to say the least. If you’d like to, please email our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this.
5/5
TrustpilotVery professional Estate agents…
Very professional Estate agents providing good advice on selling and buying our propertyMillie provided outstanding communication keeping in touch throughout our selling processhighly recommended
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotExcellent customer service
Alison Tonner from Savills you are ⭐️⭐️⭐️⭐️⭐️ 5 star,she is helpful,polite and kind.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Alison
5/5
TrustpilotNot a straight forward property or sale . . .
Due to circumstances not a straight forward property or sale - but the team were knowledgeable, enthusiastic and kept me in the picture at all times. Great.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
TrustpilotI found the whole team very attentive…
I found the whole team very attentive but most of all they showed my time to listen and show compassion. Their attention to detail in the sale and hard work has been smazing
5/5
TrustpilotVery satisfied.
Jordan Fuller of Waterloo Office helped us very well. She was easily accessible, handled matters adequately. The online viewing was trustworthy. We are very satisfied.
5/5
TrustpilotExcellent and professional…
Excellent and professional support/service from Mr Dan Martin.
Thank you for leaving a review, we were very happy to be able to help you.Regards,Dan
5/5
TrustpilotGreat service and decent pricing
Great service and decent pricing. Really enjoyed the whole process and think they did a great job promoting my old apartment.
Hi Sarah, we really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotIt was an absolute delight working with…
It was an absolute delight working with Tom. He succeeded in selling out flat in weeks where other agents failed after taking months.
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotHave been with Savills since October…
Have been with Savills since October and have had a great experience, Danielle Melia from Property management has been so helpful and communicative!
5/5
TrustpilotSeamless Contract renewal
Contract renewed online with a tiny rent increase without any fuss or bother at all. All questions were answered promptly and clearly
Thank you, Catherine. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotSound advice in marketing the house…
Sound advice in marketing the house initially softly then at our request speeded up the process with 5 viewings resulting in one offer and subsequent sale.
1/5
TrustpilotRude staff
Spoke to a lady called Abby M was very rude and uniformative about a property I wanted to view won’t be using them to sell my home !
Hi David, we're sorry to read your review. We would like to investigate this - please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
4/5
TrustpilotSavills auctions
I purchased a property through Savills Auctions at the beginning of this year - after reading other reviews I was slightly sceptical of using them however I was pleasantly surprised from the amazing service that I received from them from start to finish. I am new to auctions so had endless questions of which they were incredibly helpful in answering them.
5/5
TrustpilotEfficient, Professional Service
Efficient, friendly staff, sympathetic to our needs. Highly recommended, totally professional. We have used other agents previously, Savills are by far the best.
5/5
TrustpilotMillie and Savills have been amazing…
Millie and Savills have been amazing helping us sell our home. They made the process enjoyable.
Thank you for your kind words. Selling a home can be very stressful and I am glad to have been able to make the process that bit smoother. Regards,Millie
5/5
TrustpilotFantastic!
Fantastic! True professionals, offering an exemplary service from start to finish. Thank you all so much.
Thank you for your kind words. We are so thrilled to have been able to help you. Please get in touch if there is anything else you need.Regards,The Savills Team
5/5
TrustpilotGreat team!
Highly recommend working with Savills. Great team, thank you so much for your professionalism.
Thank you for leaving a lovely review, we do appreciate it and with you all the best.
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