Savills New Homes Chester reviews

★★★★★ 1/5

Trustpilot

Worst block management company, very unprofessional

Savills took over management of our luxury estate in Paddington a year ago and, sadly, transformed it into an environment that feels closer to a neglected urban area. Despite our repeated attempts at civilized conversation and requests for resolution of pressing issues, Savills has consistently let us down.One of our main concerns is the staff's professionalism, or lack thereof. Their working hours seem limited, they fail to respond appropriately to reports of illicit activities within the estate, and they've even resorted to blocking communication from residents who've raised issues.Adding to our frustration is their habit of hiring friends and family members for key roles. Our gardening and maintenance services, for example, have noticeably declined in quality due to lack of commitment and competency.Security in the estate has also dramatically worsened under Savills' management. Despite being promised 24/7 concierge and security, we've experienced periods with no security officers present during the day. In one alarming incident, an intruder managed to enter a flat and cause distress to its inhabitants by getting naked, peeing on a bed and attacking the husband of a pregnant lady. Despite clear evidence, Savills denied any culpability for this incident.Cleanliness is another casualty of Savills' lackluster management. Rats in the bin rooms and persistently dirty common areas are now common sights. Lifts and entrance doors remain broken for extended periods.The final blow came when Savills decided to inflate our service charge by 40% upon their impending departure. It appears they're trying to make a final financial gain before we replace them with a more professional agency.If you know Savills manages a residence you're interested in, my advice is run away. Instead of enjoying the comforts of our flats, we residents find ourselves investing significant time and energy into resolving issues that Savills should have addressed. Their unprofessional conduct borders on the criminal, from facilitating unsafe conditions to taking our hard-earned money without providing the services we've paid for. This review could be a novel, but to sum it up, Savills staff are unprofessional, unhelpful, and rude. You go higher up the chain, and they all protect each other with no accountability for anything. I really cannot wish anyone to have to deal with Savills. But honest hard-working people will eventually win as we keep hearing news about how they're getting removed of many estates for their unprofessionalism.

Kevani · 18 May 2023

★★★★★ 1/5

Trustpilot

It's a shameless company who doesn't…

It's a shameless company who doesn't care about you at all. Waiting 8 months to relocate difrent apartment. First seven months was told it's a plumbing issue and i need wait,before I can move. Told they can't fix, and after that i was offered difrent apartment, and they let someone else live in before us. And told it's temporary, to be patient and wait. Seriously, how long they will lie to us. There is no end.. Terrible company, never saw anyone else like them.

Rasa · 6 May 2023

★★★★★ 1/5

Trustpilot

Think Twice ! If you are about to rent an accommodation managed by Savills. I lived in Sienna House Sutton, their 'don't care' attitude drive me nuts

Think Twice ! if you are about to rent an accommodation managed by Savills. I lived in Sienna House, Sutton. All the issues or bad experience stem from their 'who cares' attitude as rental properties in Sutton are in high demand. Also, they use Community Utilities (CU) as the sole utilities provider at Sienna House which drove me (and a lot of other residents) NUTS.- I paid a higher price for an apartment with a bigger terrace, however, there was hygiene issue (pigeons) in the terrace. I could not even open the window next to the terrace because the feathers and the droppings of the pigeons. I reported /complained in March 2022 and it was not resolved (in fact, Savills did NOTHING ) until I moved out in early 2023. The residential team was very sophisticated in testing tenants' patience and let you give up. They knew that moving house is not easy especially when there was a high demand in rental properties. They were so kind to potential tenants when conducting site visit so that they always have a long waiting list but they will change their masks again when dealing with existing tenants- The sole utilities provider was Community Utilities (CU). They charged me ~390 GBP for the first 19 days. Apparently, it was wrong and it took months to get it corrected. During that time, I sent many emails and phone calls. Like Savills, they were good at testing my patience and resilience. There were many other cases of overcharge, non-issue of bills and then giving tenants surprises ....(search CU at Trustpilot and you can see other people feedback)- Community Utilities did not give the residents the credit of government energy support in the monthly bills since Oct 2022. It was only until late January 2023 when UC provided the tenants a link to the government website to apply the support directly. However, my application was declined by the government because I longer live in Sienna House when I applied. The website emailed me and asked me to contact UC to arrange. When I contacted UC (several times), their only answer were : Please apply through the government website. I felt like I was talking to robots. I was stuck now and lost several months of government energy support. The point about Savills was, when I moved out of Sienna House and applied for the refund of my rental deposit, Savills asked me to either (1) settle the last month of utilities bill in full issued by UC (note, no energy credit was ever given in their bills !) and provided the proof or (2) let Savills deduct the outstanding utilities bills and refund the balance. When I said to Savills that I will settle the bill by the deadline directly with UC because it is a matter between me and UC, Savills said No REFUND will be sent to me until the utilities bill was settled. With that, I suspect that UC (Savills also named it 'Amber' ) and Savills were related companies. Now, when I emailed UC (cc Savills) asking for help regarding the missing energy support, Savills acted like they were non-exist (note ! Savills was super helpful to UC when collecting the money from the last utilities bill). Savills and UC were a perfect combination in testing my patience and stress tolerance. Should I just regard myself as unlucky and let go while all of my friends have already received 400GBP support already by end of March 2023 ?I am keen to see whether Savills will take my feedback seriously and try to help. As a tenant of Sienna House, I had to use UC, not at my choice at all. I hope Savills will provide me with a practical way of contacting someone who can really help (not the residential management team at Sienna House because I have given up on them)

SouthOfEngland · 3 May 2023

★★★★★ 5/5

Trustpilot

Paige at Savills Hampstead

I've used Savills in Hampstead for a few transactions in recent years. I've found everyone I've come into to contact with to be extremely helpful and enjoyable to work with.Paige Ford was no exception to this. She found very good tenants in a short space of time. Following that she went way above and beyond in helping to get the property ready to move in. I would strongly recommend anyone speaking with her if they are looking to rent a property in the area,

Jacob · 26 April 2023

★★★★★ 5/5

Trustpilot

Very professional service! Highly recommended!

Very professional service! Highly recommended!5/5 Stars 🌟🌟🌟🌟🌟 English is our second language, but Mr Greg & Mr Jay from Savills helped us a lot to explain everything to us, and they even offered an extension in order to help us getting all our funds on time, and they even discussed with our solicitor, in order to speed up the process and work together to have a smooth and pleasant transaction.I will recommend Savills to all my friends and relatives. Very nice properties for a live auction where you can make your bid very easy and enjoy the bidding process in the mean time.Once again, thanks again for all your help. Hope to have this transaction completed soon.

Websitedom.co.uk · 25 April 2023

★★★★★ 5/5

Trustpilot

Jennifer Kendrew was fantastic all the way through.

If I could give Savills York more than 5 stars I would. I have dealt with other estate agents in the past year and Savills is most certainly the best. In particular Jennifer Kendrew, professional, attentive, always contactable and above all fantastic at her job. She made the whole experience of purchasing easy and hassle free.

Dy · 27 September 2024

★★★★★ 1/5

Trustpilot

Corrupt Contractors, And Corrupt complaints department

My dealings with Tunbridge Wells Savills, wasn't the best, I reported boiler issues in July, and by December after 10 visits from Billy from The Mcalpine Group, I become suspicious and refused access, upon further checks, He had no GAS safety Card and was performing illegal boiler works, They also instructed a non trading company ''Warner Hurst Property Maintenance Limited '' what files dormant accounts from the date of registration to install, Dangerous cheap Chinese carpets. When I had reported such issues to Savills, Dianna was very helpful in the beginning stages providing lots of help and advice, to she was told off by managers , and told JAS and FIONA would take over then attempted a cover up.They shared rude internal emails about myself, and commented on a checkered passed, When in-fact Savills also have a checkered passed, they spent millions of pounds at Garden Court Chambers paying KC's to remove news articles where Savills have been connected to multiple property frauds in the hundreds of millions, and are currently trying to Pay off Barclays £14M in a property mortgage fraud as well as HSBC £11M in a separate fraud, As well as ongoing cases with JP MORGAN and Lloyds Banking Group for other frauds, Savills are also connected to a fraud relating to the Royal Family, but once again settled millions out of court. ( all of the above are available to see in publicly accessible court transcripts & archived news reports ) Tamsin @ Savills also challenged me and biged up their contractor list. There contractors have shady company formations and Savills use them to charge the most out of landlords. £1500 for cheap Chinese carpet is not acceptable, and Work invoices sent to companies what are dormant and non trading is a criminal offence, and Gas works sent to engineers whom don't have the qualifications to touch a boiler.In the end, after Billy from The Mcalpine Group, attended over 10 occasions to inspect a Gas Boiler he over priced several boiler parts what didn't fix the job then when I reported he had no Gas safety certificate, there was no evidence to support he touched my boiler claimed Savills, infact he had sub contracted work, to a plumber who did, When I had informed Savills of my ring door bell, there position has changed to we will no longer discuss this matter with you.Overall, rental process was stress free, Faith Lewis was speedy with sorting issues out at the beginning stages, The mistake I made was making a offer before seeing the property.The Tennant was being awkward and not allowing access, so I went ahead and made an offer. This was used against me when issues did arise.No one showed any remorse, When several mistakes was made, Tamsin, instructed me in emails on the 19th of December, when I had informed her; her contractors was not certified, I could arrange parts and my own contractor, then on the 22nd of December threatened me breach of contract for arranging my own parts. She clearly has some type of short term memory loss, on what and when and who she spoke to, Why this was taken place sharing cheeky emails between each other at my expense.This time rather then use my own computer skills, I had to use DSAR requests to access data in the correct format, to see their own internal investigation work, what unearthed a complete different version of events, Staff was dramatic, providing false accounts to contact they had with me, and even Tamsin reported to landlord & '' her contact with me report'' requested by managers, I'm ordering parts for the boiler to her surprise, but it was this very agent what give me the green light and told me to order parts, keep receipts and even give me advice how the contractor I use should address invoices.I spoke to the landlord direct, whom says it was Tamsin who was the one who persuaded her to use the The Mcalpine Group parsing there work and going over there insurance and so forth on the 21st, Tamsin also told the landlord I was acting without warrant, and ordering parts for her appliances what could put her property at risk.Tamsin completely forgot I had reported to her The Mcalpine Group had no certifications to install external expansion vessel, and she was whom give me a full '' GO ahead '' to order parts.Then in emails she reports to her manager, I am very frustrated and. hard work on the phone.surprise surprise .... 6 months no heating ! horrible Christmas...Expect this service from Savills, when dealing with there contractors.They should also follow a famous quote, Practice what you preach, And before you mention checkered past, please check your own :)Thanks.

Adam · 28 March 2023

★★★★★ 5/5

Trustpilot

Adam Sayers in the Henley-on-Thames office

I would like to recommend Adam Sayers in the Henley-on-Thames office to anyone selling their home. It was a tricky process dealing with the sale of our family home following the breakdown of our marriage but Adam was a great source of support & guidance and was professional at all times and dealt with us both with equal respect. I feel very fortunate to have had such a smooth process once we finally got the house on the market. I couldn’t have hoped for a better outcome and all of that was down to Adam.

K · 27 March 2023

★★★★★ 1/5

Trustpilot

Condescending and rude attitude but good with response times and viewings

Viewings went well and very responsive. However I did not expect to be spoken to rudely and in a condescending manner from a particular member of their team. Marketing themselves as an agent providing great service but i found the service other than viewings and response time to be extremely poor. Senior member of staff was not helpful either and did not take a balanced stance after complaint submitted.

Akbar · 9 January 2024

★★★★★ 1/5

Trustpilot

It was the Cambridge Branch we would…

It was the Cambridge Branch we would like to talk about. I have to say when we rented the property in Cambridge, the sales team was very efficient and responsive. Documents and procedure are clear enough. Everything were followed through. When we got the keys, the apartment was totally not on the professional cleaning status. Hairs and dust found in everywhere in the toilet and bathroom, even on bookshelf and on the light pendent. We spent a good few hours ourselves to clean the house. When we checked out our property, we hired a top notch professional cleaning team which is recommended by Savills to do the job. However, we were charged with a penalty for a scratch mark on the floor, where according to the checkout report, it was mentioned as a scuff mark. We did fight to not paying for this cost as they did ask the professional cleaning team return to do further cleaning, why they didn't include this area which can be easily removed by the professional team and charged me after their service instead? and 2) GBP100 for a removable stain, really? 3) savills said scuffs will not be charged for, why imposing this charge on my deposit claim? After pointing out the above reason, they come back to say they agree to reduce the mark to GBP50 and ask me to agree to the cost. I simply do not understand the logic, if the scratch does not exist at all, why should we even pay for GBP50? I know some people will accept to the reduction just to leave the hassle behind, but we demand for justice and the person at Savills who dealt with us doesn't give us a satisfying reason. To be honest, if you are charging me for GBP100 for the removable stains, who is going to compensate for cleaning the hairy and dusty property I received on day 1.

Patrick · 20 March 2023

★★★★★ 5/5

Trustpilot

We recently moved into a property…

We recently moved into a property managed by Sarah, who has been quick to address the odd teething problem. We are very happy in the property and most grateful to Sarah.

John · 7 September 2026

★★★★★ 5/5

Trustpilot

Ellis and Savills were simply incredible

Working with Ellis and the team at Savills was an incredible experience. Selling a home in the UK when we are living in Sydney, was stressful at times not being close by and on the right time zone. Having Ellis overseeing everything for us was incredible and we felt so confident with the entire process we couldn’t recommend her or Savills more highly. So professional and efficient and the perfect representative for our beautiful home. We felt in very safe hands which was very comforting from the other side of the world.

James · 9 March 2023

★★★★★ 5/5

Trustpilot

Excellent Block Management

While I can't (yet!) speak for Savills' service more generally, the manager for my particular building (Shikha) has been on top of every problem I've raised and unusually proactive in resolving them.

Marcus · 30 August 2026

★★★★★ 5/5

Trustpilot

Emily at Savills has been really great…

Emily at Savills has been really great in helping with my purchase of a flat as a first time buyer. Emily was really responsive in communicating with me and really patient in explaining all the nuances for a first time buyer! Really appreciative of her professional and personable attitude to the whole process

Salim · 17 October 2024

★★★★★ 5/5

Trustpilot

Roshni has done a fantistic job being…

Roshni has done a fantistic job being the point person along with Max de Silva managing my flat rental through the usual issues from good to challenging.Thank you Roshni

Adam · 18 May 2026

★★★★★ 5/5

Trustpilot

Consummate professionals

We've just exchanged on our rural property after several months of conveyancing. We chose Savills at Lincoln over another reputable and long-established local agent, despite that agent having lower fees. Our reasoning was that after having sold our previous rural property with acreage 14 years ago with Savills despite the buyer frankly being a nightmare, we knew that their conduct would be 100% as professional and positive as it had been in those difficult circumstances.Our decision was more than vindicated. Rupert Fisher is still the consummate professional and is reliable and trustworthy. His marketing judgment was spot-on as expected. The process of photography, EPC and marketing narrative was carried out by Savills' consultants, and the property was on the market in less than two weeks. It sold four times over in two workings days, and we achieved well in excess of the asking price.During the subsequent conveyancing process, some aspects (inevitably) went awry with one of the other parties. A big shout out to Michelle Weaver who - as with our previous sale - was always on the end of the phone or email to troubleshoot/find information/chase/reassure and steer the ship, and who clearly has impeccable contacts everywhere. I'd forgotten how completely proactive she is.So do I recommend Savills at Lincoln? So many idioms to choose from involving bears in the woods etc, but so little space to list them. Consummate professionals. Absolute value for money. We consider them good and reliable friends. Thank you again guys.

N · 3 January 2023

★★★★★ 5/5

Google

We had a really tricky sale that threw up every complication from old boundary issues, planning problems etc. Rosie and the team navigated the sale and ensured both sides were happy with the outcome. Thank you Savills!

Rafela · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent estate agents. Fees are high but you certainly get what you pay for

Caroleanne and the team in Glasgow were nothing short of excellent, from our first contact all the way through to completing the sale of our property in Tarbert. They guided us really well through the whole process and secured acceptable offers after only a handful of viewings. Thank you very much.

Ara · 22 October 2024

★★★★★ 5/5

Trustpilot

Property management service much better

Though our initial experience of Savills' property management service for our central London apartment had not been spotless, in recent years our Savills property manager, Yato, has done a great deal to repair my earlier loss of confidence in the service. Yato has been consistently responsive, thoughtful, good-humoured, and resolute when needed.

Mr · 3 October 2024

★★★★★ 5/5

Trustpilot

I have had the pleasure of engaging…

I have had the pleasure of engaging with Fiona Wither from Residential Lettings since January 2024. Fiona is professional, efficient and considerate throughout all the matters that we've had to deal with this year. I truly appreciate the support of Fiona, as well as the wider team under Laura Bushell, and highly recommend them.

Katherine · 29 August 2024

★★★★★ 5/5

Trustpilot

A breath of fresh air !

A breath of fresh air - Dealing with Savills, and specifically their Aberdeen residential director Fiona Gormley, was an unusually refreshing experience in today’s property market. Savills stood head and shoulders above the competition with Fiona’s knowledge of the local market, her drive and commitment yielding a positive result for us in a remarkably short timeframe. Fiona was there every step of the way from initial valuation, creation of marketing material, through arranging viewings, negotiation and conclusion of the sale. I cannot recommend Savills highly enough.A Miller, Aberdeenshire.

Sandy · 8 December 2022

★★★★★ 4/5

Trustpilot

Thanks for everything!

Thanks to Sholto for persevering with what turned out to be a tricky one after our buyer pulled out at the last minute. We got there in the end, and it was great to know that he was keeping an eye out for us to keep the sale moving forward. Thanks again!

James · 19 September 2024

★★★★★ 1/5

Trustpilot

Lazy, lacking and unprofessional - Cirencester branch

My experience with Savills Cirencester was sadly lacking. I chose them because Savills is a well known name, I liked the photos they used in their marketing material and initially, the 'director' of the branch came across as charming and professional. However once we'd signed the minimum term to sell our house, the director was mostly anonymous depsite telling us he was 'leading' our sale. Whilst I could forgive one or two mistakes by the agent, sadly we had a catalogue of problems including:The agent bringing the wrong house keys to a viewing.A viewing confirmed without us being asked.Viewing timings changed without us being notified.The agent not knowing what a septic tank does.Repeated use of the wrong house name.Incorrect phone number on their business cards.Inappropriate information about our personal circumstances leaked to the buyer.I also complained to Savills head offce which was ignored for two weeks despite chasing twice, then referred back to the local branch against my wishes. This was 'investigated' by another director, I had a lame apology for some of their mistakes but the remaining issues were generally ignored.Obviously, if you're looking to sell a house in and around Cirencester, I'd suggest using anyone but Savills. I've sold 6 houses in my time, all of which were with different agents, and Savills were easily the worst I've ever dealt with.

Paul · 14 November 2022

★★★★★ 5/5

Google

We absolutely recommend Pauline at Savills. She was very helpful in our purchase of our lovely property. Always on hand for advice and keen to push things forward for both buyer and seller. Brilliant service - thanks so much

Naomi · 16 February 2026