5/5
GoogleThe staff were so lovely and very quick to respond when we had queries or needed help with anything. As first time movers, we were very nervous but Northwood were brilliant and helped us every step of the way. Would absolutely recommend.
Trusted Agent profile · Chester
Verified
Northwood Chester reviews
★★★★★
54 reviews across 2 platforms
17-19 Lower Bridge St, Chester, CH1 1RS
Part of Northwood, see every office.
Northwood's office in Chester, at 17-19 Lower Bridge St, is rated 4.0 out of 5 across 54 reviews on two platforms, including 43 Google reviews rated 4.1.
Reviews
Every review we hold for the Chester office, from every platform, shown as written. First names only.
Google5/5
GoogleHolly was really helpful throughout the whole process! Would highly reccomend using Northwood estate agents
5/5
GoogleVery smooth and easy moving process with support the whole way. With this being our first time renting we found all the help, support and resources very helpful and and took a lot of the stress out of moving. All the team we have interacted have been so lovely and friendly.
1/5
GoogleI ve rent a flat from Northwood on October 2020 and still live in the same flat because ı love the flat ı am really happy here. But ı am not happy with agency at all. I dont know how many problem ı had since ı moved in. I had problem with electricity supplier which ı was registered by them. But actually was not registered. Anyway ı stopped with them and started with another electiricy supplier. Right now previous company asking me to send meter reading for a weekly then they can do the right calculation for my final bill otherwise ı will have to pay £521 for four and an half months. AND I CHECKED INVENTORY LIST THAT WHICH ONE IS MY ELECTRIC METER. There are 3 photos of different meters and its written down NOT SURE WHICH IS CORRECT METER! Now i am trying to find which one is the correct meter what ı get as an answer is they havent been in here personally so they dont know and they gave me one of the serial number of meter and telling that it might have been changed they are not sure. I wouldnt recommend at all. I wish ı could tell you every single problem ı had with them. I ve shared photo which is the part of inventory it says not sure which is correct ! I am so lucky that ı havent signed this inventory. The only good thing about this company is if you speak to “Jez”about anything. He is the most helpful staff in there. When ı checked northwood chester on google there were lots of bad reviews ı believe they ve opened new account. But ı ll always be updating my review and claim my rights whatever it costs and takes! It is what a shame! You really happy where you live but you feel you have to move out because of agency!
5/5
GoogleI've just moved into my new flat with Northwood and have had brilliant service. The team are very helpful and Holly who handled my letting was friendly and informative throughout. Than =k you Northwood!
1/5
allAgents"Horrendous..."
Never ever use Northwood as they are a joke! Fake promises of white goods before you move in when they arnt there. Never call you back when promised, rude unfriendly attitude on the phone Moved into dirty flat, and they didn't do anything about it. They actually had the cheek to take '£100 cleaning costs when we left the property even though we left it in a better state! Give you an hour notice when doing viewings Deposit I don't think was protected in deposit scheme and they take money out of it without asking
5/5
GoogleAn excellent service was provided by Holly in the recent letting of our property. She was extremely efficient and kept us informed throughout. The viewing happened as planned and we let our flat within a week of it going on the market.
5/5
allAgents"Easy to deal with, efficient..."
Easy to deal with, efficient and clear move in/out instructions. Both Lisa and Luke were friendly, supportive and made move in/out as easy as possible.
5/5
GoogleSuper smooth rental process, and friendly staff. Was refreshing to have the same agent (Holly) through every part of the process from initial viewing and offer through to references and contracts. Excellent communication.
5/5
GoogleGreat team , friendly amd perfect response time , they’re quick and offer lots of support helping you move into your new home
5/5
GoogleExcellent service from initial enquiry to move in date
5/5
allAgents"Very helpful and efficient as ..."
Very helpful and efficient as always. (Why do you need 20+ words? Everything is summed up in my first sentence.)
5/5
GoogleYou can very quickly rent a home without complicated procedures through this agency. They were our last chance and we were right. Тheir homes are always modern and free of mold or humidity.Thank you Northwood.
1/5
allAgents"Such a shame , the whole..."
Such a shame , the whole rental process let down by customer service Held onto the deposit for 11 working days and an overpayment of three weeks Promised in emails that it would be paid and then apparently they put the wrong sort code in
5/5
GoogleVery helpful and quick to respond:)
5/5
allAgents"I have had a grat..."
I have had a grat relationship with Northwood since first contacting them to arrange my viewing. Emails have all been answered and have a personal touch. Doesn't feel like you are emailing a robot!
5/5
allAgents"Positive experience of..."
Positive experience of renting with this branch all staff members are efficient, helpful , friendly and have reasonable letting administration fees .
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
