Trusted Agent profile · Chester
★★★★★
89 reviews across 2 platforms
40, Lower Bridge Street, Chester, CH1 1RS
Changing Home's office in Chester, at 40, is rated 4.5 out of 5 across 89 reviews on two platforms, including 79 Google reviews rated 4.4.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleHaving recently used Changing Home for the sale of my first property I would highly recommend. House was on the market within 48 hours after explaining I was in a rush to try and purchase my dream property which I was able to do after house sold within less than a month! The team are all friendly and are very pro active throughout every step. Special thanks to Mollie for all your reassurance throughout & quick responses to all my queries. Many thanks!
5/5
GoogleI would like to say a heartfelt thank you to Mollie, Oliver, and Jeremy for ensuring the smooth sale of my late mum’s house. From day one, their communication was outstanding, keeping me and my sister informed and reassured throughout the entire process. No question was ever too much trouble, and they consistently went above and beyond to help. What truly stood out was their kindness, care, and consideration during what was a very emotional time. I’m incredibly grateful for their support and professionalism, thank you all so much.
5/5
GoogleThe team at Changing Home, especially Mollie and Oliver made the prospect of me buying my first house that little bit less daunting. They have been there every step of the way and consistently on the ball, Mollie was always quick in her responses and follow ups and in urging the solicitors along from the start to exchange and then ultimately to completion. Incredibly grateful. I couldn't recommend the business more.
1/5
GoogleBooked a letting viewing on a property via "Street" the app Changing Homes rightmove listings take you to so one would assume that's how they manage their viewings? Had to cancel due to an unforeseen issue and asked for an alternative appointment - no response. Emailed them directly the following day - no response. Called them this morning to be told we don't use Street to manage our appointments? Why do your RM listings direct you to the software then? Odd. Was then told there are block viewings this afternoon and if you can't make it we'll probably get some applications from those, so basically if you can't come today we can't be bothered to arrange a more convenient appointment for you as we'll likely get a tenant today anyway. What exemplary customer service and a great advertisement to prospective landlords - we don't care what tenant we get you, as long as we get one. For someone who deals with over 300 landlords across the North-West and beyond, I can say without hesitation, Changing Home will never be recommended to any of my clients.
Hello Matt, thank you for taking the time to leave us a review. We are very sorry to hear your experience with Street, wasn’t up to the standard we always strive towards, and succeed to deliver. We understand that your viewing was arranged via an enquiry you had sent through to us; and from this, one of our colleagues called you to schedule your appointment. We believe you cancelled your viewing due to unforeseen circumstances, which we appreciate is very frustrating for you. We would like to clarify that viewings can not be booked directly from our Rightmove listings; only through speaking to one of our colleagues directly. In relation to the availability offered, we’re sorry if our response came across as dismissive. Due to exceptionally high demand, some of our properties are managed via scheduled block viewings, and in certain cases, applications are received very quickly. However, this does not reflect a lack of care in selecting suitable tenants, nor does it align with how we value both applicants and the landlords we represent. We take pride in maintaining strong relationships with both tenants and landlords, and it’s disappointing to hear that this interaction gave a different impression. Going forward, if you would like to view one of our properties, please call us on 01244345664 and our lettings team would be more than happy to help you.
5/5
GoogleMy partner & I used Changing Homes for our first home together and it was by far the best agents experience we have ever had. Super supportive, easy to contact and a really lovely team. Particularly Charlie, Glenda & Tim. Everything we needed throughout the tenancy was sorted super quickly without any fuss and the hand back was so smooth & effortless. Thanks Guys! Would definitely recommend! ☺️
Thank you Olivia for your lovely comments, we all wish you all the best for the future. Glenda
5/5
GoogleOliver and the team were superb from start to finish when helping us to sell my grandmother’s house. Consistent communication that made us feel very confident and comfortable throughout the entire process, no matter the issues that were raised. Very grateful for their professionalism and their support throughout the process. Thank you for everything!
5/5
GoogleWe’ve used Changing Home for renting out our house and most recently for the sale. We’ve always had excellent communication and service from Oliver and the team. They sold our house within 6 days and were chasing every step of the sales process to make it run as smoothly as possible. Would thoroughly recommend!
Its has been a pleasure dealing with you both, Wising you all the best for your new beginnings. From All of us at Changing Home.
5/5
GoogleI couldn’t recommend Changing Home highly enough. Oliver and Mollie were incredibly helpful from start to finish - always on hand when we needed them, transparent throughout the entire process, and consistently friendly and professional which helps massively during what can be such a daunting process. Thank you so much!
5/5
GoogleThanks Mollie, Oliver and the wonderful team at Changing Home. They were the agent for my seller but they were so understanding and helpful with me in what was a very stressful situation. Mollie was absolutely amazing, can’t thank you enough.
5/5
GoogleCan't thank Oliver and Mollie enough for making the whole process completely stress free. House was sold within weeks and we were kept up to date at every step. Thank you so much!
5/5
GoogleOliver and the team at Changing Home have been so helpful from originally letting out my flat to eventually selling. Keeping me informed throughout the process and very quickly answering any questions I had. A very professional, friendly and informative team and I will definitely be in touch again in the future when needed. Thanks, Dan
5/5
GoogleWe recently bought a property through Changing Homes and from the initial viewing to completion they were perfect agents. They kept us informed along the way, did multiple visits to the property, even after our offer was accepted and commutated well with the seller and solicitors on our behalf. We managed to move in 12 weeks from submitting the offer, which is incredible right now and this would not have been possible without the assistance of Changing Homes and our Solicitors. We will 100% recommend these to family & Friends and also use them in the future when we move again. We dealt with Oliver in the main, who was professional and knowledgeable about the house and the area. Thanks again Changing Homes...PositiveResponsiveness, Professionalism
Many thanks for your very kind review, you were delightful to work with and we all wish you the very best in your lovely new family home. Very best wishes Changing Home Team
1/5
GoogleI have been waiting for about 2 months after enquiring about a property up for let and then after a while I rang them and told them that it is ridiculous the service and then the person was rude and put the phone down on me. DO NOT USE
Hi Rosie, thank you for taking the time to leave a review. As explained on the phone it is best to call the agent directly when you see a property you are interested in due to the the sheer volume of enquiries we receive for rentals. … More
5/5
GoogleCouldn't have asked for a better experience buying a property with Changing Homes. Mollie was incredibly helpful, as were the whole team. Would always consider working with Changing Homes again.
5/5
GoogleGreat service and excellent communication from Changing Home. Oliver went above and beyond what was required for a smooth sale. Highly recommended.
5/5
GoogleBrilliant service by the 'changing homes' team. Ours was a difficult sale and took several months to complete, Oliver, Glenda and Jeremy worked hard to sell our property and to support us throughout the sale, the whole team went above and beyond what would normally be expected of an estate agents.
Thank you so much, your kind words mean a lot to us. Happy New Year
5/5
GoogleWill be using again for the next time we move & will highly recommend to others. Thank you Ollie & Mollie for all your help x
5/5
GoogleThis is the second time we’ve used Changing Homes and again had a good experience. Moving is never easy but they got us over the line in challenging circumstances. Highly recommend Oliver and the team.
5/5
GoogleJust a quick message to say an enormous thank you and your colleagues for all your assistance, patience, support and kindness in helping me to find and secure my lovely new home. There really aren't words enough to describe how grateful I am to you all, yourself and Mollie especially. You may remember when we met at my viewing at Mercer Way that I said to you that I had viewed and applied for so many properties in Chester in my search for my new home near my sister and her children and my extended family, but that I had come to the point that I was only going to go through 2 or 3 agents locally as I was only prepared after viewing upwards of 80 properties to use the best. I don't pay lip service when I say things like that. I genuinely believe that I did go with the best in the business when I was lucky enough to be accepted by your company and I look forward to many happy years ahead of a professional working relationship with you all.
5/5
GoogleAmazing! Ollie and all the team had a calm, positive approach and helped us through every aspect of selling our house. Their advice and knowledge was so important to us when we had a few difficult moments along the way. How friendly and personable everyone is really makes the whole process easier.
1/5
GoogleDear Changing Home, could you please respond to the email we sent on Friday 1st December which you have read. You sent a payment for £1058.00 to our bank but the remittance slip says you paid £791.00? (This will be for an overdue invoice) On the 17/03/2023 we sent an invoice for £165.00 (Invoice 11471) and after numerous reminders we get told you don't manage the property and it is up to the landlord to pay it. The landlord did not ask us to do the work, you did. The above invoice was finally paid on the the 02/12/2023 by the landlord, but he hasn't paid the invoice for the late payment interest and compensation which we emailed you, will you be paying this or is the landlord paying it? On the 05/05/2023 we sent an invoice for £80.00 and again we sent numerous reminders about this and we finally got paid (by the landlord) on the 01/12/2023 but we have not received the payment for the late interest and compensation, will you be paying this or will the landlord pay? We can confirm that all of the other overdue invoices have finally been paid after numerous reminders. Thanks and have a lovely Christmas.
Hi Carl, I feel very upset that you have had to do this on our reviews, we have worked with ADCO for many years dealing with our plumbing & heating issues with a great relationship. Wish you both a Happy Christmas and all the best for the New year.
5/5
GoogleChanging homes are an excellent estate agents. Right from the beginning they have been so supportive. They even helped move things through as quick as they could. Communication was excellent and the staff were so friendly. Nothing was too much trouble. I would recommend changing homes to anyone who wants to sell their home.
5/5
GoogleI recently purchased my house through Changing Homes and I couldn't be happier with their service. The staff at Changing Homes are incredibly personable, their professionalism and prompt responses made the entire process seamless. I am immensely grateful for their exceptional support and highly recommend Changing Homes to anyone looking to buy a property. Thank you, Changing Homes!
Many thanks for your comments as a small business we all really appreciate your kind words. Wish you all the happiness in your new Home. From all of us at Changing Home.
5/5
GoogleFantastic Service! I sold my property through Changing Home and the service received was excellent. Oliver and Jeremy did all the viewings and gave feedback on viewings within 24hrs. They did everything from start to finish, chasing solicitors and making sure everything ran smoothly. It's a local bushiness rather than a chain so the service is very personal and friendly.
Thank you so much for this amazing review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Changing Home's Chester office has 89 reviews across two platforms: 79 on Google, 10 on Facebook.
Changing Home Chester is rated 4.5 out of 5 across all 89 reviews, and 4.4 out of 5 on Google from 79 reviews.
Changing Home Chester, 40, Lower Bridge Street, Chester, CH1 1RS.
