Belvoir Chester reviews

★★★★★ 1/5

Google

Today, I had a 2pm appointment with the agency. I arrived at 1:50 pm and saw an agency car parked at the end of the street. I approached the driver, asked if he was from the agency coming to our home, and he confirmed the 2pm appointment. I simply told him that I was home. I waited until 2:30 pm. When I contacted the office, I was told the agent had been to the property, rang the doorbell several times, and left because nobody answered. That is simply not true. At 2pm, I went outside again and could still see the very nice agency car at the end of the street. By 2:10 pm, the car was gone. I even left work specifically for this appointment, so it's not as if I got the time wrong or made this up. I set aside time for this visit, which makes it even more frustrating to be told something that clearly did not happen. I completely understand if plans change or something unexpected comes up, but the transparency and honesty is important. Unfortunately, this experience was unacceptable, and it is the reason I am leaving a one-star review. If things start like this from the very beginning, it doesn't give me much confidence in what a long-term relationship with this kind of agency would be like. PS: The lady I spoke to on the phone was professional, understanding, and handled the conversation well, which I really appreciated. My review reflects the experience itself rather than the office staff. I would expect a much higher standard of service specially based on my experience today. "Every Property and Every Client matter"

Peter · 10 July 2026

★★★★★ 1/5

Google

Wouldn’t even let me apply for the property and even let the landlord even consider me. I offered to do rent advancement, provide a grantor and show any documents they required to prove eligibility. They refused to even entertain the idea of anyone under the age of 25 being able to apply. The member of staff refused to take the complaint when I asked for this to be put to the landlord. They mutter under their breath and swear about you under their breath when you ask for clarification. I wouldn’t trust this branch at all.

Alex · 10 September 2026

★★★★★ 5/5

Google

Belvoir Chester have been managing my property for nearly 10 years and I have to say that Gordon and his team in Chester have been superb all these years. They have been extremely professional and quick to respond to any complaints from tenants and any instructions from ourselves. Our property is an old Victorian terrace house which can be fraught with issues including a leaking roof, damp and sticking wooden doors. We have dealt with these issues swiftly with Gordon and Sarah's help. Void periods have been kept to the minimum and each time the property goes back to the market, it gets snapped up within a few days. Gordon is extremely experienced with identifying and trouble shooting issues and have a good range of tradesmen to provide more expert help when needed. Happy to recommend !!!

Yee · 10 October 2022

★★★★★ 1/5

Google

Worst rental services ever watch these rogues will do damage to property after you left and Claim damages to keep deposit. I made the mistake of not taking photos of before we left. GORDON is absolutely rudist person I ever met and and speaks down to you like your something of his shoe. sadly he's the manager so nothing will get done about him.

Aaron · 6 October 2025

★★★★★ 5/5

Google

I have rented out my property through Belvoir Chester for the last 14 years and am extremely satisfied with their services. Whenever a tenant has left they found a replacement in less than a week, so no loss of income. The inevitable maintenance jobs required over the years have been dealt with rapidly and at a very reasonable cost. All the administrative papework has been carried out professionally and the rent always paid on time. I am now selling my property and would like to send my thanks to Gordon and his team, whom I recommend highly to anyone looking for a property management agency.

Fiona · 10 October 2021

★★★★★ 5/5

Google

I have been dealing with belvoir for nearly 12 months after moving into one of their properties. I have found Gordon and Sarah more than helpful. They have been professional, polite and sincere. The issues I've raised with them they have gone above and beyond to help try to rectify and nothing is to much trouble. I am extremely grateful for their help and supported provided. Thank you Both.

Rob · 10 October 2022

★★★★★ 5/5

Google

We rent with Belvoir and they are fabulous. The whole team has been kind and helpful throughout the process. They are always quick to respond. We have been working with Sarah who is great,really helpful and easy to work with and a lovely person. Belvoir even left us a lovely moving in basket - very thoughtful. We would definitely recommend Belvoir Chester.

Charlotte · 27 February 2023

★★★★★ 5/5

Google

A well deserved five stars for Gordon and his team. If you want peace of mind, great communication and service, then use Belvoir in Chester. They made it easy for us to rent out our previous home without worrying about living a distance away from it. No problem was too small for them to resolve on our behalf. Gordon gives good advice about what is fair and reasonable for a tenant to expect and for a landlord to provide. He also has reliable people to quickly assess maintenance issues and to make timely and cost effective repairs where necessary. Thanks Gordon.

Lee · 6 March 2019

★★★★★ 5/5

Google

I've dealt with many letting agents over the years, both as a landlady and tenant, and I can honestly say that Belvoir Chester are the most competent, friendly and attentive letting agent that I've ever dealt with. I recently used Belvoir to look for a new property to rent after spending a few very sad weeks dealing with other agencies. They showed me my ideal house within an hour of contact and moved heaven and earth to get me into my home quickly. The property itself is in excellent condition; clearly well looked after and maintained. Communication is excellent and responsive. I heartily recommend Belvoir Chester. Many thanks, Gordon and your team, for everything :)

Lorraine · 6 March 2019

★★★★★ 5/5

Google

I've just completed a year's rental managed by Belvoir. Fantastic experience, Gordon and Sarah were always available, answering any queries and quickly to sort any minor repairs. Communication was always well organised and done in a timely fashion. A great year at a property in Chester. Thank you

Nerys · 1 January 2024

★★★★★ 5/5

Google

In todays mad property world it is refreshing to be able to write a positive review about a Letting Agent. I have let my apartment in Chester with Belvoir Chester for many years now and the Manager, Gordon Rogers, has always been there when needed. He is helpful, willing to go that extra mile for landlords and tenants, always straight and above all extremely honest and reliable. In short you won't find a better letting agent than Gordon anywhere. I also mustn't forget the rest of the Chester team who have also been extremely efficient when called upon. It's been a pleasure working with you Gordon. Many thanks, Charles Firbank

Charles · 10 October 2018

★★★★★ 5/5

Google

I've just completed a year's rental managed by Belvoir. Fantastic experience, Gordon and Sarah were always available, answering any queries and quickly to sort any minor repairs. Communication was always well organised and done in a timely fashion. A great year at a property in Chester. Thank you

Nerys · 19 November 2023

★★★★★ 5/5

Google

Belvoir Chester team managed our property at Chester for over 10 years. As a land lord I could say that they were incredibly helpful. Manager Gordon Rogers was very diligent in securing the right tenants. Property was visited regularly, maintained well and we were contacted promptly to update if there were any issues. I would throughly recommend them.

Gopala · 29 November 2022

★★★★★ 5/5

Google

I've just completed a year's rental managed by Belvoir. Fantastic experience, Gordon and Sarah were always available, answering any queries and quickly to sort any minor repairs. Communication was always well … More

Nerys · 28 February 2024

★★★★★ 5/5

Google

We had a great 2 year experience renting through Belvoir. Sarah in particular worked with us and was brilliant. She was always quick to respond and sort anything out, great at communicating with us and really respectful and kind. Was a pleasure renting with Sarah and the wider team at Belvoir, better than any other agents we've used, would definitely recommend them.

Philip · 26 November 2024

★★★★★ 5/5

Google

I can't recommend Belvoir enough. Sarah has been amazing from the start of the process right through to sign in and moving in. You get a first class service at all times and no questions go unanswered

Iona · 10 October 2022

★★★★★ 5/5

Google

I have nothing bad to say about Belvoir Chester. All staff were friendly and helpful. We got a lovely welcome pack when we first moved in. They responded to emails in good time and sorted out any issues with the property promptly. When we were moving out they were good at letting us know about viewings in advance and worked them around us. They made the whole renting process very clear and easy and I got my full deposit back! Would definitely recommend.

Rachel · 5 August 2020

★★★★★ 5/5

Google

Hi, We stayed at one of the properties managed by Belvoir Chester, all staff were helpful when we contacted them. We had an issue with the lights which was fixed, also an issue with the roof leaking which was also fixed in a timely manner. The place was not super clean when we arrived but it was more than acceptable. Note that Laura and Gordon were very helpful. Cheers David

David · 5 August 2021

★★★★★ 5/5

Google

Really reliable, definitely felt like Sarah was on our side trying to get us the best place possible. Great communication throughout, would recommend their service

Joe · 10 October 2022

★★★★★ 5/5

Google

Recommend. Everybody from Belvoir Chester is professional! I was 2 years with them and i can't say nothing negative.Any issues we had they fixed fast. Thanks for everything! Kind regards

Spasimir · 6 August 2019

★★★★★ 1/5

allAgents

"The agent employed a builder..."

The agent employed a builder who botched the moving of my washing machine, resulting in leakage. The builder also didn't clear his rubbish away as per our written agreement. I had to pay to sort both things out. The builder reacted hysterically when I forwarded the bill from the emergency plumber (£147). He rang up the plumber and berated him; so much so that the plumber wrote a blog post about it (http://www.plumber24hours.co.uk/plumber-blog/index.php/2012/04/18/how-to-washing-machine-hose/). The Belvoir agent named above went into blame-the-victim mode. He didn't do anything to get the builder to remove the rubbish either, even though he explicitly said he would. The agent is a deeply unsympathetic man; he is also insecure, in that he points out his office assistant's grammatical and spelling errors in front of clients. The builder was deficient in other ways, but there was no point in bringing them to the attention of the Belvoir agent, who had shown he would do nothing on my behalf. The agent took 10 percent of the builder's fee (excluding the 'off the books' (and quite possibly illegal) builder's demand for £3000) but did nothing for it. I suspect he (and the builder) saw that I am a non-confrontational person and took advantage of that fact. I have been angry and upset with him, because he did nothing for me, and shouted at me in a public environment. Now I feel genuinely sorry for him, as he is obviously in a position for which he is not suited, and subject to stresses that he cannot handle. It is all very sad. I hope this post lead to him finding a more congenial position, for his sake and those of his other clients.

DrPoseidon · 18 April 2013

★★★★★ 5/5

Google

Best in Chester I have used other agencies before and had issues they should have dealt with Gordon and his team take care of everything Thanks

Thomas · 6 August 2019

★★★★★ 4/5

Google

Would be 5 star if we’d had Sarah the entire time of our rental, but we didn’t and the others weren’t as good. Sarah was great though. Overall Belvoir are a good agent to rent off.

Mike · 8 March 2023

★★★★★ 5/5

Google

I was a tenant manageress by belvoir for 7 years and never had any issues. Any problems that occurred they were sorted quickly and properly. Always very honest, helpful and understanding. In the mind field of renting and the horror stories feel confident to go with belvoir chester. Highly recommended!

Paul · 10 October 2022