Trusted Agent profile · Chester
★★★★★
1,075 reviews across 2 platforms
Clifton Drive, Chester, CH1 4LG
Part of Anwyl Homes, see every office.
Anwyl Homes's office in Chester, at Clifton Drive, is rated 4.6 out of 5 across 1,075 reviews on two platforms, including 10 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team guided us through our process…
The team guided us through our process perfectly and always with a smile. Couldn’t thank Gyllian and Isaac enough for their support. Thank you all.
Thanks Paul, our Victoria Mills team really appreciated it.
5/5
TrustpilotNOT for Anwyl Homes but for an EMPLOYEE
This review is NOT for Anwyl Homes as a house builder, but for an INDIVIDUAL EMPLOYEE. Mr Lee Ashworth - a member of customer care service team.Lee fully prepared and painted the front door to a very high standard - as I would expect. It is such a pity that the site painters whom had total disregard for our property could not be called professional tradespersons :(Well done Lee, keep up your high standards.
Hi, we were sorry to read you needed some remedial work to your front door, however, thank you for your comments about Lee, we are glad he was able to sort it.
5/5
TrustpilotJust recently moved in to my forever…
Just recently moved in to my forever home on the Queens meadow site in Shavington CW25LS I thought unwound share my experience, The flat is just perfect so well built and perfect in every way, The workmen are always so polite and respectful, my property is directly in Front of the compound, where they meet in the morning they are respectful and never loud, and I have to say I have never heard foul language, site manager Neil and assistant site manager Sam haven both gone above and beyond to help me and the smooth transition on my move, the site is well maintained and is immaculate, well done to all the lads who work on this site what a great team,
Hi Lesley Anne, thank you for this review about our Queens Meadow development, this is one of our new developments so it's great to read how happy you are as one of our first residents.
5/5
TrustpilotAfter care Technicians excellent
Thank you to the technicians - Paul Higham and Chris Appleton for the work they carried out for us over the last few days. Both Paul and Chris were punctual and polite and explained fully to us what work was required to rectify the problem. Paul and Chris also left the house tidy every day.
Hi Sion, thank you for your lovely review about our Customer Service Technicians, Paul & Chris. We have passed your comments on to them and it is much appreciated, thank you.
5/5
TrustpilotGreat job by Josh & Lee!
Josh & Lee were with us today to rectify creaking main bedroom floor, and they were brilliant, friendly, efficient and very tidy! Very happy with the job!
Thank you!
5/5
TrustpilotTony Murray was great
Tony Murray was great, got everything done with minimal disruption and mess. Top man!
5/5
TrustpilotOur Anwyll at Victoria Mills experience…
Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and at Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and attention to eco features.
Hi Norma, thank you for leaving this detailed review about your experience at our Victoria Mills development. It was great to read that you love your house too. Thanks again!
5/5
TrustpilotOur experience has been great
Our experience has been great from start to finish. We purchased on the Victoria Mills development, sales team (Nigel and then Gylian) have been fabulous and the site team have been exceptional - Andy and Isaac have been a pleasure to deal with. They sorted all the snags out promptly and needed no chasing. Super helpful in their attitude. Quality of the homes is good, built to a decent standard. Not needed anything beyond that from customer care so can’t comment on that aspect but from our experience to date, would recommend Anwyl.
Hi Steve, thank you for taking the time to leave this review about our Victoria Mills development. We immediately passed your feedback onto the team and know how much they appreciated it, thank you.
5/5
TrustpilotFantastic service
We have had a wonderful experience with Anwyl, mostly thanks to Nigel at the Deva Green development.
5/5
TrustpilotGreat custom care received from Josh.
Great custom care received from Josh today one of your Customer ServiceTechnician. Arrived as planned which was a bonus after two no shows from site staff. Explained what snags he was here to sort, checked each area, advised the steps he would take and order he would complete and left the areas all clean. Work completed to a high standard which is great. Very friendly and ensured he removed shoes before entering property each time which many trades don’t bother.
Hi Sally thanks for this review, it was lovely to read how much you appreciated Josh's hard work and cleanliness.
5/5
TrustpilotQueens meadow, shavington
Can not thank Neil the site manager and Sam at the queen's meadow site in shavington enough! They are very friendly and will do anything to help you. Thanks alot guys.
HI James, thank you for your review about your experience at our Queens Meadow development, it is appreciated.
5/5
TrustpilotLea Grange- Minor Works
Paul attended to carry out some preliminary decoration works at the house along with re-sealing one of the bedroom windows. He was very polite and very explained the work and next steps throughout. Paul was extremely professional and his work was of a very high standard.
Hi Dave, thank you for your review!
5/5
TrustpilotGreat job done
Front door , en-suite door and lounge ceiling - both Richard and Josh Hough arrived this morning at the time expected . Explained what they were doing , both worked hard throughout the day to get the jobs done. Very polite and professional. Extremely tidy when leaving my property. Did everything to a high standard . Thank you to both of them and to Stacey for arranging the jobs .
Thanks Tina, it makes our Customer Service team very happy when they receive reviews like this - thank you.
5/5
TrustpilotLee Reynolds at our property..
We had Lee Reynolds attend our property today to carry our further customer care issues.Lee has been in the past and has always carried out work to an exceptionally high standard.His customer skills are extremely professional and he is a pleasure to have at my property. Thank you.
Hi Alexander, thank you for this review about Lee, one of our Customer Service Technicians, he really appreciated it.
5/5
TrustpilotA tradesman who takes pride in his work.
Richard Nelson visited my property to complete some snagging issues. What a pleasure it is to find a workman who takes pride in his work. He has done a brilliant job, he is a clean worker, pleasant and polite. It’s just a shame that it takes so long for snags to be rectified. I am just short of 4 weeks of my first year in the property, and I can honestly say that there is only one room in the house that does not have a snagging issue. Anwyl, please employ more people like Richard to complete my snagging list, then maybe I can start enjoying my home.
Hi, thank you for taking the time to leave this review, all our team work hard to complete their work to a high standard, so it's great to hear that they've done this for you.
2/5
TrustpilotActual development review
If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.
Hi, we were so sorry to hear how unhappy you are with the remaining works at our Edenhurst Grange development. We are aware that there are outstanding works on the public open spaces, some of which Sarah wasn't initially aware of and which have been delayed due to the weather. These areas have now been stone picked and re-seeded and once the seed has established these areas will be opened. We're certain you will see an improvement in these areas very soon, if not already.
2/5
TrustpilotActual development review
If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.
Hi, we were so sorry to hear how unhappy you are with the remaining works at our Edenhurst Grange development. We are aware that there are outstanding works on the public open spaces, some of which Sarah wasn't initially aware of and which have been delayed due to the weather. These areas have now been stone picked and re-seeded and once the seed has established these areas will be opened. We're certain you will see an improvement in these areas very soon, if not already.
5/5
TrustpilotEdenhurst Grange
Started the process off in January and finally received the keys to my beautiful new home in December. Gyllian was an absolute pleasure to deal with throughout the process, offering pertinent guidance where required and ensuring there was as little as possible burden on myself given my demanding worklife.Thank you Gyllian and Anwyl.
Hi Tom, thank you for your review, it's great to read the feedback about Gyllian and your new beautiful home! Thank you!
5/5
TrustpilotOur experience with Anwyl Homes.
As first time buyers, Anwyl Homes cared for us throughout the entire process making our lives easier. The customer care team were amazing within our 4 week snag call getting them all completed leaving no stone unturned. I would like to say thank you to everybody at Anwyl Homes who helped us and thank you for building us a beautiful home, we cannot wait to see the finished development and watch The Oaks community grow.
Hi Ed, thank you for taking the time to leave this review about our Oaks development in Ellesmere Port. We love building new communities and we wish you many years of happiness in your new Anwyl Home.
5/5
TrustpilotVictoria Mills, Holmes Chapel
We purchased a new house on the Victoria Mills development in Holmes Chapel in March.Gyllian- in the sales office - was extremely helpful throughout the process. She has obviously had a lot of experience in her field and dealt with everything in a professional and friendly manner. Our ‘snag list’ was dealt with efficiently by Andy and a problem with the front door (we only realised recently ) is being dealt with by the Customer Service Team in early July. The site manager-Isaac- in particular, has been extremely helpful and always greets us cheerfully when we see him around.
Hi Elizabeth, thank you for this review about our Victoria Mills development, Gyllian, Andy & Isaac all appreciated your comments. We hope your door is sorted now and we wish you many more years of happiness in your New Anwyl Home.
5/5
TrustpilotGreat customer experience
Richard was on time and did a very good job of repairing my skirting board and sorting some other snags out.He finished the job by cleaning and tidying up and completed the jobs well.
Thanks Hayley, Richard really appreciated your review!
5/5
TrustpilotAnwyl after care
Had Anwyl out today to fix a couple of doors. Chris Appleton was our technician. Really thorough. Fixed everything and painted over some bits that got chipped. Great experience.
Thank you Mrs Scott!
5/5
TrustpilotChris was brilliant !
Chris was brilliant !! He was professional and courteous. He kept me up to date throughout the job and always made sure I understood what was going on.
Thanks Sarah!
5/5
TrustpilotJosh was great
Josh was great. Turned up on time and spent all day working through a list of jobs. Tidy and polite. Great communication on leaving explaining which jobs were complete.
Thanks Charlie.
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Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
