Robertson Homes Chester Le Street reviews

★★★★★ 1/5

Trustpilot

Appalling lack of communication

Dunbar - Fairacres..... We moved into our dream home 4 years ago (almost to the day) and chose our plot due to the outlook. 4 years later we are still looking out onto an un landscaped SUDS area and heras fencing. The development is complete (well all houses are built and sold) however we have still not been adopted by the council yet and it looks like the SUDS are never going to be completed. There are, and have been, major drainage issues in the development which is the root cause of all the issues. What frustrates me beyond belief is the total lack of communication from Robertsons. We have reached out to customer services on a few occasions and eventually had the site managers assistant come and see us but we were just assured it was all in hand. We received a letter earlier this year laying out the plans for the completion of works etc. We thought maybe a corner had been turned however that was a waste of time as they started late and have never finished, none of the deadlines were ever met...... it's still a building site. It wouldn't take much to give the 8 houses which look out onto the SUDS a weekly update on what is going on. . . I don't know how many times I can ask for the developers to COMMUNICATE with the residents so I am hoping against all odds that this review will get somebody's attention as we have had enough and I know for a fact that we aren't the only residents who feel this way. I feel one star is too good a review.

Grant · 24 March 2022

★★★★★ 1/5

Trustpilot

Wynyard - Maybe give it a miss...

March 2022 marks a year since we wrote a cheque for over half a million pounds for our Robertson's Home. At the time of writing we still do not have a wind or water proof house. We have 3 bedrooms that are so draughty they are impossible to heat. We have a downstairs toilet that isn't usable, damage to ceilings in many rooms caused by leaks or poor workmanship along with other cosmetic issues.We purchased our home at the tail end of the COVID pandemic. We fully expected (as with all new homes) that there would be snagging. We accepted the information from Robertson's that things were taking longer due to product and staff shortages, but now, almost 12 months on, we still have snagging from the original list that has not been taken care of, along with other issues that have either since come to light, or have been directly caused by attempts at fixing other problems.We have spent weeks waiting in the house for trades that either don't show up, arrive without tools, can't 'help' or simply make things worse. We have been told that certain types of weather are to blame...the direction of our home is to blame...or that the clearly visible issues simply 'aren't possible'. We have been super patient - we have never been demanding. We have reported the same issues multiple times to different members staff (turnover of staff is high) and still we cannot get these problems taken care of. It seems as more homes are released these simply get pushed to the top of the list.We are tired of making excuses to guests about the 'off limits' bedrooms, unusable facilities etc. In addition to the purchase price we have also spent tens of thousands of pounds on upgrades to our house and garden, it's really is a beautiful home, but the shine is truly wearing off.Would I recommend a Robertson's home? Not until someone actually takes the after sales care in hand. The broken promises are never ending.

Alison · 1 March 2022

★★★★★ 1/5

Trustpilot

Wynyard - The aftercare service is horrendous.

The aftercare service is horrendous. It is near impossible to get any response from customer service at all. Snagging has took months and months to the point where i'm nearing giving up to outsource the work. They have taken an absolute age.We had three leaks when we were on holiday. Ruined a £2k TV and they expect me to claim on house insurance. Really!?1 leak has taken 4 attempts to resolve.The company did not provide any updates with regards to repairs, leaks or snagging until I demanded that the head of customer services and Construction Director come to my house for a face to face chat.I've took a number of days off work to wait for tradesmen to arrive to carry out work and they don't turn up. A huge skin of render fell off the side of our house in recent winds. They reacted very quickly to that, simply because it was so visible to prospective buyers. I would never buy from this company again nor recommend it to anyone simply because of the ridiculous customer service. I work in construction and I know what is right and what is wrong. Because of this, I have more patience than the usual home buyer. I appreciate things go wrong but the important thing is how you deal with them. 1 out of 10 for these guys i'm really sad to say.Zero accountability. Zero pride.Shame, as the design, layout and product is brilliant. They just need to react differently when issues arise.Plot 8, Wynyard.

Sean · 24 February 2022

★★★★★ 5/5

Trustpilot

A great initial experience with…

A great initial experience with Robertson Homes, as prospective buyers for the Thorn View site at Bearsden Golf Club. From our first contact with Diane, we were very impressed at how promptly she responded to our email enquiry; providing a fulsome reply supported by really useful additional details that perfectly matched our personal requirements. When we then met Diane at the Jackton site she was extremely courteous, totally professional and incredibly helpful in providing a great deal of thought-provoking, bespoke advice and guidance, patiently answering our many questions. This high level of customer service was matched by her colleagues: Hayley (at Glendevon), Kim & Linda (at Calderwood) and Yasmin (at Dargavel), all of whom have exceptional knowledge and want the right home for you. The showhouses we viewed were beautfully presented and demonstrate that Robertson Homes offer a fantastic range of house-type, all finished to a very high specification, including many standard features that other developers would only consider to be extras. Light, airy, high quality and tastefully designed. Here's hoping that our journey with Robertson Homes continues and leads to a beautiful home!

Blair · 8 February 2022

★★★★★ 5/5

Trustpilot

New home Glenburn Manor

In the process of moving into a home at Glenburn manor and the whole experience has been made easy and enjoyable by the wonderful Diane. At every turn Diane has went above and beyond to ensure we have been happy and kept up to date. She is knowledgeable, helpful and always gets back to us in a timely fashion with any questions that we have. Honestly cannot fault the customer service atall, Diane really is a massive asset to the company and has made our home buying experience 10/10.

Kenny · 1 February 2022

★★★★★ 1/5

Trustpilot

The customer service is great until you…

The customer service is great until you move into the house. After that, it is very difficult to get any response from customer service at all. Snagging took ages and then we just gave up. We bought the house because of the open view over a landscaped suds field and no doubt paid extra for that, but as soon as work started on the new development next to ours, the field became a building site. So we've been looking out over a building site surrounded by security fencing throughout lockdown. The company does not provide any information about what is going on and does not respond to emails or phone messages. When you do get a response it is invariably inaccurate. They tell you someone will come and see you and no one ever does. They promised they would alter our drive 7 months ago because of issues with parking but never have. Our son's car was scratched because of their contractors and despite promises, it has never been fixed. We would never buy from this company again nor recommend it to anyone because of the non-existent customer service. When you try and complain about the customer service, they refer you back to customer service. We would move but anyone coming to look at the house would be put off by the outlook. It has been a truly miserable experience.

Amanda · 14 January 2022

★★★★★ 5/5

Trustpilot

Handover and snagging

Steve was great throughout the handover and snagging period.Easy to approach and happy to help.Always checking that works were done and I was satisfied.

Anthony · 22 December 2022

★★★★★ 5/5

Trustpilot

Happy customers, feeling at home already.

We're now very proud owners of our new Robertson home and can't speak more highly of the whole team at Bishopton. From our first contact, through every stage, and now getting settled in, Linda from the sales office has been by our side. Robertson clearly put value in the customer journey and Linda has gone above and beyond to make sure every detail is perfect and every question is investigated and answered, nothing is off-limits. The personal touches and options are also first-class.Now, having moved in, we're so impressed with the build. The site manager, Luke, is fantastic too, leaving us as very satisfied customers and no doubts about the support we'll receive going forward.

Russell · 23 December 2021

★★★★★ 1/5

Trustpilot

Unethical sales practice

Calderwood Development, East CalderWe were advised during our welcome meeting that if we purchased our flooring package from Robertson Homes, they'd ensure that the Amtico flooring would be laid first prior to fixing the skirting boards.We have since been advised by their Options Manager that they will no longer fulfill this agreement and that the flooring would be laid upto the skirting boards. Having viewed the flooring within the show homes at Calderwood we have decided to purchase our flooring and carpets from a 3rd party as the quality of the flooring installation is very poor.Where the Amtico flooring meets the skirting boards there is a bead of silicon to hide the imperfections and gaps between the boards in each of the rooms that contain the flooring.

Mark · 12 December 2021

★★★★★ 5/5

Trustpilot

We just reserved our home at the…

We just reserved our home at the Robertson Glenburn Manor East Kilbride, till three days ago we would have never dreamed we would have seen , loved and reserved our first home in the UK! And huge big thanks for this goes to Dianne Goold who was our fabulous sales executive. From explaining at length about the house it’s features the choices we would get to make she helped us decide that this was the perfect future home for our family. She arranged the calls from the solicitors , loan advisors which just helped us seal the deal quickly. We feel so comforted knowing Dianne will be with us all the way through our journey till we move into our new home next year. The whole experience has been so incredibly lovely , this is our first home in the UK and we were worried we may be overwhelmed with all the decisions and logistics but the support from everyone at Robertson has been just fantastic. We are so thrilled to be building our dream home with them. Bless you Dianne for making this happen for us !!

Niketa · 12 December 2021

★★★★★ 5/5

Trustpilot

Our Glendevon Grange adventures….

Our Glendevon Grange adventures….From our initial contact with George we were made to feel special, and when we managed to secure our plot the adventure really began. We had some pretty exciting times picking all our extras with a little help from George on the tough tile choices, and were kept up to date throughout the process. The hand over prior to move in was really informative and getting to meet the site team Laird and Andy reassured us that they take customer service very serious at every part of the journey. They really know they’re stuff! The day of the move went great and our handover was made to feel special with some really beautiful gifts left for us from the team. As with all new builds we had snagging but this is minimal and being dealt with quickly by a really friendly site team and nothing is a problem for them. Coming from a 5 star builder we had high expectations and I can safely say we have been blown away with the service we are receiving and quality of our new home. Keep up the great work Robertson Homes.

Karen · 26 November 2021

★★★★★ 5/5

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Glendevon Grange

Glendevon GrangeDelighted to have secured the reservation on a new Robertson Home. Have to say from the first phone call with George, its been a pleasure. He’s taken us through the whole process including assistance on the sale of our own property.We’ve been in touch with him regularly to monitor progress of the build even though we are at the very early stages. His advice and assistance during the selection of kitchen, flooring etc has been spot on.Can’t wait to take possession of our new home in due course.

Gordon · 13 November 2021

★★★★★ 5/5

Trustpilot

Southfield Grange

Southfield Grange, Newton MearnsWe got the keys for our dream home 2 weeks ago. We are absolutely delighted with it! We bought our house off plan so there was much anticipation as to what it would actually be like. We were not disappointed! The quality and finishings are outstanding. Gillian, Brian, Stuart and the whole team at Robertson Homes have made the process stress free and the after sales care has been exceptional. Would highly recommend Robertson Homes, you will be in the safest of hands.

Kirsty · 10 November 2021

★★★★★ 5/5

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Sarah & Dan were fantastic but…

Sarah & Dan were fantastic but particularly Sarah

John · 9 June 2025

★★★★★ 1/5

Trustpilot

Terrible customer care

Bought our house from new and reported a leak within the first 6 months. I have been in my house now over 4 years and the leak still hasnt been dealt with by Robertsons, in fact they have told me they cant facilitate the repairs and to go through NHBC to get my leak fixed. This is no normal roof leak we are talking about, it is suspected that there is an issue with a cavity tray which means a portion of my brickwork has to be dismantled, this might not even fix the issue as it has never been properly investigated since i reported the problem. What makes this worse is that they are still building on my estate but "cant facilitate repairs at this time and to accept an offer from NHBC". I can still see the builders from my window and they are not willing to take any of them away from their current works to fix my long-term issue as it will delay the current ongoing building works. I am furious i have been left in this position and i am seriously considering legal action.Thought i would add an update to this post the response that can be seen below. This is a perfect example the customer care i am referring to. Cant even get my name correct, they are correct i have came to an agreement with NHBC but my issue and reasoning for the poor review was the fact that after nearly 4 years of them refusing to deal with the fault i was forced down this route. I haven't even had an apology for the way i been dealt with or an offer of compensation, i have spent all this time mopping water and plaster from my floor when it rains and they feel this is an acceptable way to deal with this. I cant attach pictures here but i have left a similar review on Google where i have attached pictures. BE WARNED PEOPLE, DO NOT BUY FROM THIS COMPANY

Studunc · 19 October 2021

★★★★★ 1/5

Trustpilot

Absolute disgrace of a company huge…

Absolute disgrace of a company huge list of snagging. Decoraters must of threw the paint on the walls. Area manager dave stott talks a good one but doesnt follow up and his words. The have this pride in work motto what a joke that is. 14 weeks still no further forward. £3,500 to fix decorating. Solar panels still not switched on. No communication at all. Customer service is zero. Stay away from Bowes Manor Burnopfield all good and well until the have your money.

Kevin · 3 July 2024

★★★★★ 3/5

Trustpilot

Robertson Build. Story so far

Really pleased initially with the purchase of our home at Colinhill Grange in Strathaven. However fast approaching a year since we moved and none of the snagging has even been started. Customer services and the site manager havent responded to several emails enquiring about progress. We had leaks under both sinks which have resulted in damaged kitchen carcasses, a garage door that doesn't shut properly, bathroom flooring that was fitted incorrectly and landscaping at one side of the house which has never been completed and still is full of rubble and scaffold boards from the build. Be really nice if someone was to respond to my enquiries and actually give us an idea of when work will start or be completed.

Graeme · 17 September 2021

★★★★★ 5/5

Trustpilot

Exceptional Experience with Robertson Homes

Although we haven't moved into our new home yet, our experience with Gillian, Russell, and Brett (whom we hope to meet soon) has been outstanding from the very beginning.During our demo day, Russell and Gillian thoroughly explained the workings of the home, answered all our questions, and diligently noted any snagging issues. Their professionalism and attention to detail truly impressed us.The quality of the build and the excellent customer service have given us great confidence in our decision to choose Robertson Homes. Overall, I highly recommend them to all my friends and family.

Brezney · 24 June 2024

★★★★★ 1/5

Trustpilot

Only one star as cannot give a zero…

Only one star as cannot give a zero which is what they deserveHad many problems which would take too long to list I would never buy from them again and have nit met a single person who has anything good to say. To sum it up once they get your money then they are no longer interested in youJust fir info I bought my house 7 years ago and were the third family to move in

Giovanna · 28 August 2024

★★★★★ 5/5

Trustpilot

Show home visit - a great experience

As a development Land Agent, we get to experience the process of new home development from literally the ground up, and it has been a pleasure to see the new development team at Robertson Homes achieve so much and be so passionately proud of the homes they build. The quality of their product today is phenomenal. We urge anyone to visit their showhomes to gain an understanding of this for themselves.

Graeme · 13 November 2024

★★★★★ 5/5

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WOW what an amazing experience…

WOW what an amazing experience ROBERTSON HOMES have knocked it out of the park, the open day for the show home was AMAZING, the actual show home is to die for every room is bespoke, it's an actual must to see, 5 star home and the event was unbelievable DJ set, fantastic food from a top chef, if you didn't make the day you missed out, I fully recommend a visit to this prestigious show home WOW

Steven · 10 August 2024

★★★★★ 5/5

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Maxine was so helpful on site when we…

Maxine was so helpful on site when we visited Lionfields Lambton Park. We had a lovely visit and loved the show home so much. Stunning and such lovely staff!

Alex · 10 August 2024

★★★★★ 1/5

Trustpilot

ABSOLUTELY DISGRACEFUL

ABSOLUTELY DISGRACEFUL - STAY AWAY FROM THIS COMPANY!!! It’s not often that I feel compelled to write such a review but I am absolutely appalled by the attitude, arrogance and greed of this house builder.About six weeks ago we reserved a plot on the Wynyard development in the North East (in good faith) for a ‘bespoke’ Steward Garden Room. We originally looked at these last year but were put off by the price, the plots, the closeness of the neighbours and the size of the gardens so we decided to wait until they released what was their ‘bespoke’ plot at the end of the development which would have a much bigger plot.Although a price for the property was agreed, they were very reluctant to provide us with a final price for extras. A price of around £46K was quoted originally and I was told it would only be a bit extra for the additional extras in the annex. I then received a phone call a few days later asking to pay £400 for a 10% deposit for bi-folds because they had to be ordered extra which I found strange?! What? a multi-million pound turnover business could not afford the cash flow of £400? Again, I felt very pressured and at no point was I told this money was non-refundable.I phoned and emailed for nearly 3 weeks asking for a final figure for extras with no reply (whilst I was proceeding with the purchase legally) and then I finally received a partially finalized quote and it was still missing many items, which by this time had jumped to nearly £90K with many items still unpriced that we’d requested. I was then asked to come to the office the next day and finalize my extras list?! Again more pressure.DON’T BE RIPPED OFF - £300 for a Hive unit that costs £85 to buy online. Appliances which cost a few hundred pounds, I was being quoted £1.1K. Fireplaces that cost £2700 online with installation, I was being charged £4300, Carpets and flooring - I was being charged nearly £25K! Which we got priced elsewhere for nearly 50% less - I was amazed at the greed and started to have second thoughts about purchasing the property because I just don’t like being ripped off, even the sales person agreed and said it was Head Office’s decision, not his.Not only was the house costing an extra £300K for an extra 1,000 square feet, so far I was being quoted (so far) an extra £90K for putting in extras that we could have got elsewhere for a fraction of the cost.Then there was the garden shape - the showpiece ‘bespoke’ house of the development. Every other garden on the development [although small and overlooked for the value of the properties] was pretty much square. This garden was Zig Zag shaped. Although we knew this from the beginning, we thought that we must be able to get their planning team to shape it in some way so that the garden had at least straight, angled lines instead of a ‘church’ like shape with a spire at the end of the garden - extremely unusual.After spending quite a bit of time and legal money on the purchase of the property - we decided to pull out of the purchase - we just didn't feel the house or property was value for money at all.Happy to lose the £250 reservation deposit (instead of losing £100,000’s on an overvalued plot and property) Robertson’s are refusing to return my additional £400 for bi-folds which they are saying is ‘illegally’ non-refundable. In my opinion - APPALLING customer service from a company that says and I quote ‘we’re fully committed to your complete satisfaction’.I’d certainly never look at purchasing a property from this company again and I would STRONGLY advise anyone else from doing so. It's no wonder that this development has only sold around 50% of the (35+) properties in 18 months. CHECK the small print for getting house purchasers to pay for indemnity insurance too, rather than wait for searches! READ all of the other reviews everywhere - I’m not the only one.

Kristin · 24 August 2021

★★★★★ 5/5

Trustpilot

Lovely experience

For first time buyers,Robertson made it a seamless journey for us. Sarah and Dan at Torvean Inverness are simply amazing. They carried us along every step of the way from start to finish. I highly recommend

Cynthia · 18 December 2025