Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent customer care from Diane…
Excellent customer care from Diane front he moment we met. Her help and advice when buying our new home made the whole process straightforward and exciting! She provided us with a caring, friendly service and made us feel at home even before we bought our house! A credit to Robertsons! ⭐️⭐️⭐️⭐️⭐️
LS · 11 December 2021
Agent replied · 11 June 2024
Hello,Thanks for your 5 star review and kind comments about Diane! We're delighted to hear about your experience.Many thanksThe Robertson Homes team
★★★★★ 1/5
TrustpilotDunbar Fair Acres
I've had an absolutely terrible experience with this house builder. The sales team are aggressive bullies. The product does not match what was advertised on their website. Think twice before buying. If you have reserved pull out before its too late. I'm so disappointed that I wasted my time and money on this unprofessional building company.
Blue · 12 October 2020
Agent replied · 11 June 2024
Hi,Thanks for your feedback. Sorry to hear about your experience, could you please email full details of your situation to homes.reviews@robertson.co.ukKind regards,The Robertson Homes team
★★★★★ 1/5
TrustpilotExtremely poor communication and unable…
Extremely poor communication and unable to complete on time, or even within a reasonable time scale. Once they have your money, they don't care about anything else. Happy to put profits above children's education and well being. Have massively let down the community within Dargavel Village within Bishopton. I wouldn't trust this builder.
Elizabeth · 13 June 2021
Agent replied · 11 June 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
★★★★★ 5/5
TrustpilotThe sales executive
The sales executive Marie could not possibly be more helpful. Nothing was too much trouble and she was very professional and efficient. Always kept in touch and was on top of every detail. She has made what could be a very stressful occasion very easy
Kevin · 14 September 2024
★★★★★ 5/5
TrustpilotThe home has exceeded all of our…
The home has exceeded all of our expectations. The daunting process of buying a homes was made easy by Linda the sales consultant at Bishopton Dargavel Village. She kept us up to date and was happy to help with even the smallest of requests. Highly recommend.
Emma · 2 April 2022
Agent replied · 11 June 2024
Hi Emma,Thank you very much for taking the time to leave us a kind review and we are delighted to hear about the service you received from Linda. We really appreciate you taking the time to leave us a 5 star review.Many thanksThe Robertson Homes Team
★★★★★ 5/5
TrustpilotNew Showhome opening day
Attended the new lampton park show home opening today. Fantastic start to finish. A full tour of the extensive estate grounds. Champagne and speciality coffee on arrival. The house on display today is out of this world. Top quality. Every room so considered I love it.
Lauren · 10 August 2024
★★★★★ 5/5
TrustpilotHamilton Heights
We moved in to Hamilton Heights in mid October 2023. From our first meeting with Gillian, then with Russell Brett & James we have had a really positive experience. Our snag list has been dealt with quickly and the team couldn't have been more helpful. We'd have no hesitation in recommending buying at HH.
Anne · 14 March 2024
★★★★★ 1/5
TrustpilotUntrustworthy
Robertson homes have left hundreds of locals disappointed and broken their trust by suddenly announcing they will not complete the desperately needed new primary school only weeks after saying it would be ready . Profits before children and new houses rushed up while neglecting the local community completely unacceptable .
Arleen · 10 June 2021
Agent replied · 11 June 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
★★★★★ 1/5
TrustpilotCalderwood Plot 36
Pursued a specific house and plot at Calderwood site from 5 months prior to release date. Due to concerns regarding completeness of information being provided to us we proceeded to record correspondence. Despite this the house was given away pre-release on an Early Bird Basis 4 months after our initial interest. Despite asking the sales executive specifically about opportunities to reserve pre-release we were repeatedly told this was not possible and then subsequently told (once it been passed to others) by the same person it was an option 4 months earlier and thus completely obstructing our ability to reserve this plot.We raised the issue and evidenced our accusation with emails yet the root cause of our complaint has been completely ignored. RH repeatedly refer to the training and measures in place to prevent this type of thing happening meaning that it didn't happen but we've the emails to prove that it did.Whilst ultimately this issue has arisen as a consequence of the actions of an individual employee, the reaction of the senior team has been appalling and zero responsibility. No responsibility has been taken for a situation entirely of their teams creating and with significant financial consequences to a prospective customer (i.e. a further £40-50k to buy the next plot of the same house type), and begs the question why is it ok to treat customers in this way?
James · 22 September 2021
★★★★★ 5/5
TrustpilotJust visited the new Robertson show…
Just visited the new Robertson show homes at Lambton Park and was blown away. The property was beautiful and so well presented, build quality as good as we’ve seen, in addition the staff present couldn’t have been more helpful. We were sorry to leave! LL
Alan · 10 August 2024
★★★★★ 5/5
TrustpilotRobertson Show Home - Lambton Estate
Just been round the Robertson show home at Lambton. What a fantastic home this will make!! Looks superb. The quality and size of the internal spaces are outstanding. Great street scene and set in the wonderful Lambton estate. Superb job by the Robertson Homes team.
Robert · 10 August 2024
★★★★★ 1/5
TrustpilotUnbelievably poor build quality and…
Unbelievably poor build quality and finish for a so called professional firm. 2 years down the line still waiting for work to be completed as the house crumbles around us!! This will trigger the usual generic contact us reply but guess what I have been trying for 2 years to contact you if you have money do not buy a property from this cowboy builder it will ruin your health and your life!! Once they take your money they move on the customer service is an absolute joke!!
Luke · 25 July 2021
★★★★★ 1/5
TrustpilotProfit before people
Robertson homes have distanced themselves from Robertson construction due to an ongoing crisis in Bishopton. However they make it clear on their own website they are the same (Robertson group brochure)Robertson are currently building a largeNumber of houses in Dargavel village, have the resources, manpower and materials to throw up properties. Fast turn around, quicker revenue.A few hundred yards away they are building a school for the families they are taking money from. Amazingly they do not have the resources, manpower or materials for this project. They are moving families into an area where the children are being crammed into temporary accommodation within another school as they choose to deploy resources to home building. Unethical, greedy and unacceptable.
Sharon · 15 June 2021
★★★★★ 1/5
TrustpilotWynyard
Reserved a Wynyard house many many months ago in 2020. We chose the house based on when it would be ready to move as we wished to use help to buy (HTB) scheme which was soon coming to an end.Issue 1 - Builder running short of windows - so couldn't get a CML certificate in time - so we were informed we would now not be able to use the HTB scheme we initially wished to use saddling us with bigger mortgage. Importantly Robertson advised they'd still complete the house to original deadline though. We had to obtain another Mortgage as a result.Issue 2 - Soon after Robertson now informed us their builder was in fact running behind and it'd now be a month later than planned so they could finish properly, not rush and do a proper job. House readiness date moved back 4wks.Issue 3 - Just days before the rescheduled readiness date Robertson rang to inform us someone had forgotten to paint the house in the colour we'd chosen. Another 2-4wks delay to paint the right colour and address some snagging.Issue 4 - via their Robertson informed us via their solicitor they'll be pulling incentives previously agreed unless we exchanged ASAP (quoting that we were made aware they have the right to do so as it's in our customer journey pack and on our reservation paperwork) - granted it is but to us seemed very aggressive tactic from house builder.Sale fell through.Genuinely in this person's view the house builder does not meet deadlines agreed and now devastated we're forced to look elsewhere for our dream house.Ps do read all the reviews below from other Wynyard purchasers / other developments.Pps after reading some of the other house purchasers issues below on this page and in social media we also agreed with Robertson’s for our own appointed Quantity Surveyor to go in to look round the house and write a report before we considered exchanging. Perhaps something you might want to do also.
SM · 3 June 2021
★★★★★ 1/5
TrustpilotCustomer service pathetic
Full of promises when you move in.impossible to talk to Danielle in customer care either on the phone to someone else or in a meeting never returns calls.Email on numerous occasions no reply total waste of time.
STUART · 9 December 2022
Agent replied · 11 June 2024
Hi Stuart, thank you for your review. We have passed your details to our Head of Customer Care and our Sales Director Dee who has been in touch regarding the outstanding snags. Kind regards,Robertson Homes
★★★★★ 1/5
TrustpilotNO CUSTOMER CARE SPECIFICATION DO NOT MATCH
Please be aware of this builder and make sure you have a good solicitor available when buying a house. Please get everything in writing to the point of colour finishes and do not trust anyone (they are very friendly at the start to pond your money) be aware there is no customer care after purchasing the house
John · 19 November 2023
★★★★★ 5/5
TrustpilotFantastic opening day for the show home…
Fantastic opening day for the show home at Lambton Park. Beautiful house, gorgeously designed. Robertson's so welcoming with canapes and drinks in the garden, face painters and lion hunt round the house for my kids. Would definitely buy a house here, 5 stars!
Sueyhotmail.com · 10 August 2024
★★★★★ 5/5
TrustpilotExcellent Show Home Customer Service
I recently viewed Robertson’s show home at their Lambton Park development in the North East of England. The customer service was second to none and the build quality across the development was fantastic. A great experience.
Glenn · 13 November 2024
★★★★★ 1/5
TrustpilotDo not use Robertson Homes
Do not use Robertson Homes. Absolute disgrace. Cannot be trusted. Failure to complete work on time. Dishonest. Constant lies. No communication. No commitment. Work behind schedule. Don’t support the community. Put Profit before anything else. I cannot stress this enough - Do not use Robertson Homes.
Sean · 10 June 2021
Agent replied · 11 June 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
★★★★★ 5/5
TrustpilotExcellent sales team who were very…
Excellent sales team who were very helpful and kept us up to date regularly on how things were proceeding
Mr · 15 June 2025
★★★★★ 5/5
TrustpilotNew home on Wynyard Estate…
We have recently completed on our new Robertson home at Wynyard Estate and throughout the whole process we had fantastic support from Dawn and for the home demo with Mike and Steve as well!
DAVID · 20 December 2022
Agent replied · 11 June 2024
Hi David,Thank you very much for your great review and congratulations on moving into your new home, we wish you the very best!We are delighted to hear about the service you received from the whole team at Wynyard and hope you love living in your new home.Many thanks,The Robertson Homes team
★★★★★ 1/5
TrustpilotI think a one star is being generous
I think a one star is being generous. my disabled sister has been plagued by faults in her build at Winchburgh.The customer care team simply don't care.Shocking service and would never recommend this house builder. If they spent less on fancy brochures and more on getting their act together that would be a start.
Crawford · 20 November 2023
★★★★★ 5/5
TrustpilotHaving recently moved into our new home…
Having recently moved into our new home at Hamilton Heights, we have had excellent assistance and help with any help queries regarding our home from William, he is always courteous and helpful whenever I've contacted him.
Bee · 22 October 2024
★★★★★ 5/5
TrustpilotWalk round Lawrie Garden Room
Had a walk round our new build home today with Russell, site manager. He was extremely friendly, welcoming and helpful. We were delighted to see how our home was progressing and how stunning it all looked. The build is to an exceptional standard and we cannot wait to move in!
E · 13 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
