Trusted Agent profile · Chester-le-Street

Reeds Rains Chester le Street reviews

3.8

★★★★★ Good

2,215 reviews across 2 platforms

Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY

Part of Your Move & Reeds Rains National Home Move, see every office.

Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,215 reviews on two platforms, including 247 Google reviews rated 4.8.

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4.8 / 5

247

Reviews on Google

This office

Trustpilot logo

1,968

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.

1/5

Trustpilot

Liars telling me i have to pay 1 months…

Liars telling me i have to pay 1 months rent and deposit, payed it then when i was moved in they said oh no sorry you dont get your holding deposit back because your short on your deposit by exactly what i paid for a holding deposit. Nathan you sly little boy, shame on you.

Casey · 6 September 2019

Agent replied · 28 December 2024

Hello Casey - We're so sorry to hear that you have had a negative experience with us, could you please let me know which branch you dealt with so I can feed back to them?Many thanks,Reeds Rains

1/5

Trustpilot

Absolutely appalling service

Absolutely appalling service. Our tenants recommended by reeds rains ransacked our home, didn’t pay rent, utilities for a year and cleverly avoided eviction. All this supported by reeds rains Preston. Don’t know how they can sleep at night.

Karen · 14 December 2022

Agent replied · 28 December 2024

I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards

5/5

Trustpilot

Excellent service

Excellent service Friendly and kept us informed with progress

Mrs · 15 October 2024

Agent replied · 28 December 2024

We are so glad to hear you had a positive experience. We appreciate your kind words about our service and our team's communication.

5/5

Trustpilot

A thoroughly professional outfit.Very…

A thoroughly professional outfit.Very helpful throughout.

Pat · 29 November 2024

Agent replied · 28 December 2024

We appreciate your kind words and are glad to hear you found our service helpful. We strive to provide a positive experience for all our customers.

1/5

Trustpilot

Hull office has no idea

Hull office has no idea how to manage the chain. Our purchase took twice as long as we expected and throughout we were in an information vacuum. Reeds Rains did not know enough about what was happening further up the chain and didn't attempt to find out. In the end we went over their heads and spoke to the next agent along, who did not have to speak to us at all but was far more knowledgeable and communicative.

David · 7 October 2021

5/5

Trustpilot

Rental and House Sale

Thank you to all the Bamber Bridge staff for the excellent service provided by the lettings team over 13 years of renting and the Sales team for their team work and professional delivery in the sale of my property. When the pressure was on, they delivered and performed a great service. Helen especially in the rental and Alison in Sales, have both personally ensured that the pressure remained on the rental and sale ensuring completion of the property sale. A sterling effort and highly recommended. All calls and e mails responded promptly resulting in a great delivery and service. Thank You.

Paul · 2 August 2021

5/5

Trustpilot

Honest answers

Honest answers to all questions, friendly staff and reliable.

R · 11 October 2024

Agent replied · 28 December 2024

Thank you for your kind words :)

5/5

Google

Vicky and Nicole could not have been anymore helpful. They handled my move in from start to finish professionally, and quickly, responding to queries and solving immediately. Delighted with the apartment and the service from Reeds Rain! Thank you

David · 26 October 2022

Agent replied · 25 October 2024

Thank you for your review David, you were a pleasure to deal with. The apartment is fantastic & we're sure you'll be happy there. Many thanks again, Nicole & Vicki.

5/5

Trustpilot

Staff have been very helpful

Staff have been very helpful, friendly and quick service.

Rachael · 10 October 2024

Agent replied · 28 December 2024

We appreciate your kind words about our staff. We strive to provide excellent customer service, and we're glad you had a positive experience.

5/5

Trustpilot

the team at Gosforth they have sold…

the team at Gosforth they have sold three houses for me and my family not one hitch run the extra mileall the time with out a problem i think they are amazingjust amazing thank you so much for all your help over the last few years Mr cairns

Customer · 14 June 2024

5/5

Trustpilot

The st.Helens

The st.Helens. branch This agencie is so well organised and will explain to you everything u need to know when trying to rent a house they have spot on knowledge of the area and are super helpful when looking for a house. The agent that helped me with everything was eleanor smith she helped me find a house after i told her about our struggle finding one that allowed us to have our dogs and we manged to find and secure one within the same week such an amazing agent.

Graham · 8 July 2021

5/5

Trustpilot

Really Happy with the service from…

Really Happy with the service from Reeds Rains Sutton, in particular Nathan Gibson. He helped us greatly and always went above and beyond for myself and my partner!

Casey · 21 February 2022

4/5

Trustpilot

A difficult year for us when dealing…

A difficult year for us when dealing with the estate of a bereaved relative in Scarborough. Everyone at the RR office in Scarborough have been helpful and professional throughout. Huge thanks to Rebecca and the team for your support.

MRS · 22 March 2019

5/5

Trustpilot

Really friendly staff were always there…

Really friendly staff were always there to help

Mr · 15 October 2024

Agent replied · 28 December 2024

We're so glad to hear you had a positive experience with our staff. Their friendliness and helpfulness are important to us, and we're happy to know they made your visit enjoyable.

5/5

Trustpilot

Absolutely fantastic service

We recently bought our first house that was marketed by Reeds Rains St Helens, and cannot recommend them highly enough. Jane Kerrigan in particular was fantastic, and responded to all our enquiries very quickly, and was great at dealing with the solicitors and speeding things along. We will definitely be using them again in the future, and would advise anyone else to do so also!

Noah · 26 April 2023

5/5

Trustpilot

Fantastic team at the Hillsborough…

Fantastic team at the Hillsborough branch of reed rains professional polite and friendly Cheryl and the team there offer a first class service I would recommend this branch to sell your home thru

Michelle · 12 March 2021

5/5

Google

Yes very helpful with the sale of the property, everything I asked for was carried out with great professionalism, top marks for a top estate agents

Plunkett · 26 October 2023

Agent replied · 25 October 2024

Thanks Plunkett for your review. Pleasure working with you to find a buyer.

5/5

Trustpilot

Professional Friendly Service

Professional approach in every aspect of the process and frequent communication and updates

Helen · 17 July 2024

Agent replied · 28 December 2024

We appreciate your kind words and are thrilled to hear that you found our approach professional and our communication clear throughout the process. We strive to provide a positive experience for all our customers, and your feedback is valuable to us.

1/5

Trustpilot

Property management

If I could give it a zero I would Property management on fully managed let USELESS…… save your money Go to a company which actually manages a property The list is endless …… inspections not carried out properly, rent increases not done, no action taken for 6 months on a child safety issue , damage in property not investigated, emails not responded to …. Rubbish rubbish company

Catherine · 3 February 2023

1/5

Trustpilot

Reeds Rains ilford

Reeds Rains - Ilford, Cranbrook roadExtremely unpleasant to deal with. I had been calling every single day for a week regarding a rental property advertised to be told someone will call back. However no one ever did. I called yesterday complaining to Bernard, the branch manager emphasising the lack of customer service. He also told me he will call me back. To no surprise i did not get a call back. Called in to find more excuses and then was being told what and how to leave a review. I stated i wanted to complain and i was told to send the complain to the person i would be filing the complaint against! LoL! I have never come across such a counter intuitive demand before. DO NOT use these guys. They have such a disgusting attitude. Anyone wanting to rent out their property, do NOT use them. They do not care about whether your property needs to be rented out or not. This could very well have been a happy landlord whose property has been rented. However it is not the case due to this embarassing property agents and the manner in which they deal with customers. I will be taking this further to HR or MD. I am leaving review on every platform to raise awareness. Stay well away from these guys!

Ajay · 13 April 2021

5/5

Trustpilot

Efficient and friendly service

Efficient and friendly service. Would recommend to anyone. Big thank you.

Andrea · 17 August 2024

Agent replied · 28 December 2024

Hi Andrea,Thank you for your kind words. We are delighted to hear that you had a positive experience with our service. We appreciate your recommendation and will continue to strive for excellence.Regards,Reeds Rains

5/5

Trustpilot

Successful sale, would recommend.

The staff at Reeds Rains were very efficient when I was selling a property and kept me informed of all viewings and the progress of the sale.

Julia · 23 September 2023

Agent replied · 28 December 2024

Glad we could help :)Regards,Reeds Rains

5/5

Trustpilot

Keep up the good work

We dealt with Andrea at Reeds Rains, Burnley. She has been brilliant all the way through and kept us up to date. We can’t thank you enough. Keep up the good work! 🙂

Paul_MF · 12 January 2021

5/5

Trustpilot

Very helpful company

Very helpful company, particularly Sally Routelidge.

Patricia · 16 January 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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