Reeds Rains Chester le Street reviews

★★★★★ 5/5

Trustpilot

Hello Reeds Rains

Hello Reeds Rains. Many thanks for all your help in selling my house and buying my new apartment. After a few hiccups it all turned out well particularly with the help from Jenna. You have been a great asset for your branch in Rotherham. Many thanks. Also not forgetting to mention George as well. Thanks again Muriel Wright

Muriel · 20 September 2018

★★★★★ 5/5

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Professional and Friendly

Clark made the whole experience simple and straight forward. He (and the others that I spoke to) were all friendly and helpful.

Martin · 31 January 2023

★★★★★ 5/5

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Excellent service from Maria Hammill

Excellent service received from Maria Hammill at the Rothwell branch. Been looking for a property to buy, Maria is always helpful & nothing is too much trouble. Thanks much appreciated.

Sharon · 24 February 2022

★★★★★ 5/5

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Just a quick note to thank Liz at…

Just a quick note to thank Liz at Dinnington Office for her professionalism in helping us buy our new home. I would highly recommend Liz and her team.

Lynn · 1 June 2022

★★★★★ 4/5

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most valuable of a company is Customers' Care

Your staff respect customers' wishes and requests, then try to achieve what customers' need.

Mr · 15 August 2024

★★★★★ 5/5

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Excellent service and a very professional team. Highly recommended .

Excellent Service by Claire.Very professional.Claire was very approachable and always willing to help.I heave dealt with Reeds Rains before and have had brilliant service every single time. Highly recommended .

Saima · 18 February 2022

★★★★★ 5/5

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Dealt with Scott in the chesterfield…

Dealt with Scott in the chesterfield branch. Absolutely fantastic bloke, had no issues at all and he’s been better than I could’ve asked for.

Tom · 11 November 2022

★★★★★ 5/5

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James 5 stars

May I thank James in property letting for all the assistance he gave to my daughter and sorting out the problem with her apartment and talking with landlord and dealing so well with the issue ... very polite professional gentleman

Mary · 29 July 2019

★★★★★ 1/5

Trustpilot

Liverpool landlords steer clear

Have been with Reed Rains for a number of years and over the past 5 years the service and management have gradually reduced to what is now a very poor lettings agency. Don’t expect to have a call back. Don’t expect to have rent paid on time or if at all. Prepare to have exorbitant fees and regular costs for the same issues. That’s if they actually tell you that is. My last tenants moved out three months ago. They left the property in such a state, all the furniture had to be removed and disposed of. The previous tenants had been smoking which was clear to anyone who entered the property. Apparently this was not noticed by the agents when they visited. What is the worst thing of all, no communication. I last received an email from them on the 24/082021 when they promised to compensate me for negligently getting me to dispose of my own property that the previous tenant had just dumped on the balcony. They never call back when they promise to do so. Managers pass issues to other junior members of staff to take the grief so they don’t have to deal with it. I wouldn’t be surprised if there was a big turnover of staff at this firm, as I never get to speak to the same person, if anyone at all. When calling, the lady on the reception will get someone to call you back. They never do and you’ll find emails go unanswered and unacknowledged. Don’t let yourself be duped by this firm. They are inept and you will deeply regret it if you allow them to manage your property.

Lee · 7 October 2021

★★★★★ 1/5

Trustpilot

Disappointing

Made the mistake of using these to sell our house. We have now been waiting for a memorandum of sale for well over a week. Initially we were getting told we would have it 'by the end of the day'. This then changed to 'we have chased it', were now getting to the point that our emails are just being ignored. Nobody seems to be taking ownership of this their side, its left to us to do all the chasing. The one document we are waiting on to move forward is being held up by our own estate agent. I would not recommend them!

Chris · 2 October 2021

★★★★★ 5/5

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Very helpful staff.Got us through our…

Very helpful staff.Got us through our identity check quickly.Thankyou so much.

Beverley · 26 September 2024

★★★★★ 5/5

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Everything went really well for our…

Everything went really well for our rented property. Lucy was very friendly and communicated with us every step of the way.

Sol · 13 February 2023

★★★★★ 5/5

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Friendly

Friendly, knowledgeable staff, couldn't have done more. The Garstang office.

Dave · 11 October 2024

★★★★★ 5/5

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Very helpful and efficient staff

Very helpful and efficient staff, very professional standards all round.

Mr · 9 October 2024

★★★★★ 1/5

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Warning this pack of thieves is still…

Warning this pack of thieves is still taking tenancy renewal fees off of tenants which is illegal.This fee was abolished on 31st May 2020 but they are doing it still as I write this.Cant wait to inform Trading standards and local council.This review concerns the branch in Dinnington South Yorkshire.Postal code s25.

Barry · 11 November 2020

★★★★★ 1/5

Trustpilot

Landlords Beware

Reeds Rains, as agents colleced the rent from our tenants, however, they then kept it for themselves for no reason that they could state when asked, within their own Terms and Conditions.They will happily quote their Terms and Conditions to you, but, ignore them when you quote them back to them. Avoid them.

Chris · 24 July 2020

★★★★★ 5/5

Trustpilot

Take all the stress out of letting

We have used Reeds Rains in a Bamber Bridge to manage one of our properties in the town and have found the service they provide to be very professional and efficient. They respond quickly to help take the pressure off the landlord when issues arise and make it a stress free process. I have just placed another property with their Chorley branch as opposed to trying to manage it myself as it takes all the work out of it.

Andrew · 10 November 2021

★★★★★ 5/5

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Nice staff

Nice staff, Tom took excellent photos 😁

Graham · 21 November 2024

★★★★★ 4/5

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Good customer relations and regular…

Good customer relations and regular follow ups

Mustapha · 20 November 2024

★★★★★ 5/5

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Very good friendly and professional…

Very good friendly and professional service

Mr · 5 December 2024

★★★★★ 5/5

Trustpilot

Smashing service

The team were always honest, professional and supportive. Excellent communication.

Mrs · 5 October 2024

★★★★★ 5/5

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Reed Rains Morley Niamh Titterington

Great service Niamh was brilliant. A few hiccups but she was great at getting them resolved. Whole process from start to finish was easy and throughout Niamh was helpful.

STEVE · 24 February 2022

★★★★★ 5/5

Trustpilot

Blowing the myth out of the water

RR blow the myth that most estate agents are hapless out of the water! The company culture is remarkable, truly putting the client's needs first and above their own. At the Didsbury branch Connor took the initiative to refer my query to David who sought additional advice from Peter. As a great team they swifly helped me to a happy conclusion on my house sale - despite my not being their client. I am so grateful.

Sam · 12 April 2022

★★★★★ 1/5

Trustpilot

TOTALLY INCOMPETENT - NOT WORTH ONE STAR

HULL OFFICE IS NOT WORTH ONE STARTHIEVES!!!!!! AN ATROCIOUS, EXTREMELY INCOMPETENT, DISRESPECTFUL AND UNTRUSTWORTHY SET UP THROUGHOUT, WITH ADDED EXTRAS OF RUDENESS, LIES AND DECEIT THROWN IN FOR FREE FROM THE MANAGER. DO NOT USE ACCOMPANIED VIEWING, LEAVE PROPERTY UNLOCKED, WINDOWS OPENED AND LIGHTS ON. IN FACT, DO NOT USE THEM AT ALL. I WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE.

ANN · 2 June 2023