Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotTrying to sell a house has been…
Trying to sell a house has been difficult. Staff telling me that something is a legal requirement, when it is a company policy. Staff do not want to discuss your concerns and the it is nothing to do with me, it is the managers decision, syndrome prevails. Very disappointing.
Andrew · 17 November 2021
Agent replied · 15 June 2024
Hello Andrew, I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards, Antonia Bowler, Marketing Assistant
★★★★★ 1/5
TrustpilotThe Plaistow branch is terrible
The Plaistow branch is terrible, very rude staff with very unhelpful and aggressive attitude! The maintenance department team are very unpleasant and unapproachable! DO NOT RENT FROM THESE PEOPLE
Christopher · 17 November 2023
Agent replied · 15 June 2024
Hi Christopher,I'm sorry this has been the experience you have had with one of our branches. We would like to look into this matter further for you, we will send a request for more information and this will come directly from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotI would like to thank Ted from Reeds…
I would like to thank Ted from Reeds Rains Acklam branch who showed us round a property in Marton Manor. Ted was really professional and helpful and was very knowledgeable.
Craig · 27 April 2022
★★★★★ 5/5
TrustpilotReliable
Good team and customer relations is top notch also nice properties
Mustapha · 22 October 2024
Agent replied · 23 November 2024
We appreciate your kind words! We strive to provide excellent customer service and high-quality properties. We're glad you had a positive experience.
★★★★★ 5/5
TrustpilotBurnley Branch
Dealt with Dawn at the Burnley BranchVery helpful, friendly and efficient. Constantly kept in touch, and never a long wait for replies to emails. Pleasure to deal with! Thanks for all the help and paitence!
Abdul · 21 June 2021
★★★★★ 5/5
TrustpilotNiamh has been extremely helpful and…
Niamh has been extremely helpful and very personable, which is a lovely quality and makes the process of looking for a new home much less stressful.Thank you for your help Niamh!
Zc · 21 February 2022
★★★★★ 5/5
GoogleAmazing service and much appreciated property valuation. We will certainly use Reeds when we decide to sell. Mark had done plenty research on the property area prior to attending which helped greatly and he was able to provide an on the spot valuation. Great customer service throughout the company ☺️
Jessica · 26 August 2021
Agent replied · 25 August 2024
Thank you for inviting me to carry out a valuation on your home. You have updated it to a fabulous standard.
We are here to help when you decide its time to move forward with selling.
Kind Regards
Mark and the team
★★★★★ 5/5
TrustpilotHighly recommend Reeds Rain SALFORD…
Highly recommend Reeds Rain SALFORD QUAYS branch, the service was brilliant!!! Extremely professional and supportive!! Quick responses and helped to sell my property so much quicker via the Modern Auction, massive Thanks to Todd and Averil x
Shorna · 8 January 2021
★★★★★ 5/5
TrustpilotHassle free service
Hassle free service. Very professional, keeping us updated throughout.
Mr · 21 November 2024
Agent replied · 26 December 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with a seamless and professional service, and it's rewarding to know we achieved that for you.
★★★★★ 5/5
GoogleAlways kept up to date at every stage
Very helpful a pleasure to deal with, very professional in all aspects of their field
A massive thank you to all at the office
Jac · 26 August 2023
Agent replied · 25 August 2024
Its great to know your happy with our service so far.
Thank you for the lovely review.
From all the team in chester le street branch
★★★★★ 5/5
GoogleMark, Vicky, Janet do an absolutely fantastic job at this branch. Any problem’s they sort out straight away anything you don’t understand they do. Fantastic to do business with wouldn’t go anywhere else. Keep up the Great work guys, spot on 👍 …
Grant · 26 August 2022
Agent replied · 25 August 2024
Hi Grant,
Thanks for your kind words and review.
★★★★★ 5/5
TrustpilotLauren at Bamberbridge Branch
For over 5 years I have received nothing but excellent service from everyone who works within this team. All have diligently and seamlessly managed my rental property portfolio on my behalf. As proof of the whole teams quality in supporting each other within branch I will particularly mention Lauren who since joining the team, has also smoothly integrated and adopted the same high standards of service practiced by her colleagues, qualities for which I am truly thankful.
Chris · 27 May 2022
★★★★★ 4/5
TrustpilotSelling
Got things moving fast. Kept us informed and followed up any viewings.
Corgi · 3 October 2024
Agent replied · 22 October 2024
Thank you for your kind words. We appreciate your feedback and are glad to hear you had a positive experience.
★★★★★ 5/5
TrustpilotHighly recommend their Rhyl office
Highly recommend their Rhyl office. Fantastic team who supported us throughout the selling of our property. Tom the manager I would certainly recommend he went above and beyond in assisting us with buying our new property. Always kept in touch checking how everything was going. Friendly and helpful at all times.
Karen · 5 June 2024
★★★★★ 5/5
TrustpilotLucy was absolutely brilliant with us
Lucy was absolutely brilliant with us, she’s helped all the way through and has kept us updated on everything through it all!
Megan · 26 February 2023
★★★★★ 5/5
TrustpilotReeds Rains did an excellent job for…
Reeds Rains did an excellent job for our flat purchase. Gemma could not have been more helpful and was always available whenever we phoned. They went above and beyond, even driving to the flat after hours to let us in when we wanted another look around to measure up halfway through the purchase. Great service, thanks guys.
Cheryl · 21 August 2019
Agent replied · 15 June 2024
Hello Cheryl - Thank you for taking the time to write an positive review, we wish you the best in your new home.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Experience
Emily & The Reeds Rains Team have been fantastic from the start, organising viewings to the acceptance of our offer. Constant communication throughout the process & made us feel at ease at every step as it can be scary as first time buyers. Thank you very much!
Megan · 14 August 2024
★★★★★ 5/5
TrustpilotReeds rain Morley branch have been very…
Reeds rain Morley branch have been very professional handling my recent rental. A special mention to Niamh Titterington who has helped me as this was my first time renting a property.
Paul · 10 February 2022
★★★★★ 5/5
TrustpilotSuper professional and responsive.
We recently completed our sale and purchase, with the property we bought being sold via Reeds Rains in St Helens. The process was complex and at times stressful, but the professionalism demonstrated by Emily and Jane at the St Helens branch, was a real help in getting our purchase over the line and complete.Diligent, responsive and understanding are all words I would use to describe how Jane and Emily operated throughout our purchase process.Many thanks again for all your help.
Kevin · 16 December 2021
★★★★★ 5/5
TrustpilotGood service from Chester-le-Street branch
Recently bought a house through Reeds Rains Chester-le-Street. Janet and Vicki were helpful and professional throughout and were happy to give solicitors a nudge to help drive the sale through to completion. Very happy with the service I received as a buyer.
James · 25 January 2019
★★★★★ 5/5
GoogleThis is my second property that i decided to let, the advice and help i received from Nicole in the Chester le Street branch was brilliant i was kept informed and her knowledge in the letting market was what made the process and the letting of the property so easy for me thank youPositiveProfessionalism
Renato · 26 August 2020
Agent replied · 25 August 2024
Thank you Renato, wonderful feedback & it's greatly appreciated! The standard of your properties are fantastic, i'm so glad i was able to help.
Best wishes,
Nicole
★★★★★ 5/5
TrustpilotBrilliant service from Dawn at Reeds…
Brilliant service from Dawn at Reeds Rains in Burnley. Dawn sold my house straight away with the first viewing and made the whole process seamless. She chased the solicitors at both sides for me to ensure a quick completion. In addition, to selling my property she also found me a great rented property while waiting for my new house to be built. Dawn has done an amazing job start to finish and I would highly recommend using her in particular and of course Reeds Rains.
Customer · 4 December 2021
★★★★★ 5/5
TrustpilotDurham Team
Durham TeamSpecial thanks to Paige and Ash for the seamless and painless placement of tenants in my property. It was done super quickly with total ease, professionalism and what was appreciated the most was the friendly demeanour which continues in all communication now.
Jane · 8 March 2018
★★★★★ 5/5
TrustpilotGreat service from all the team
Great service from all the team, Derry was fantastic, kept me informed at all times and was a great help to me understanding how the lower end of the chain was working, highly recommended
Nigel · 16 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.