Reeds Rains Chester Le Street reviews

★★★★★ 1/5

Trustpilot

If you want to waste your time on the…

If you want to waste your time on the market, recieve no support from the agent. Have them make up contracts. Never have staff to do viewings and end up taking your own photos of your property on your iphone and have them not let you leave them as an agent when you raise the issues. Reeds rains Hull is the agent for you.

Anon · 4 January 2024

★★★★★ 5/5

Google

The team at Chester le Street were brilliant. They were very effective in organising the viewings that we had, and once an offer was accepted they kept us informed throughout the whole sales process. Particular mention has to go to Janet, who was a massive help to us when avoidable delays were being caused by our conveyancers. We were so grateful for all of the help she gave us.

Trevor · 26 August 2023

★★★★★ 1/5

Google

***KEEP AWAY*** We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD. Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!

Sarah-Louise · 26 August 2022

★★★★★ 5/5

Google

I needed to secure a house to rent and saw one I liked on Rightmove. The agent was Reeds Raines. I also had been considering another property. We decided as the other property had 3 bedrooms and the one through Reeds Raines only 2, we would opt for the other one. During the process I dealt with Janet at Chester le Street and she couldn't have been more helpful or understanding when the house we chose fell through due to a landlord legal matter. Janet immediately checked that their house was still available and contacted me the same evening to say it was. I paid the holding deposit and the process began. Janet explained everything clearly at every step, but we only had a few days before our house was sold and we had nowhere to go. I explained the urgency to Janet and she chased everything up and ensured we got the go ahead to move in on our completion date. This was such a stressful time but Janet kept me informed at each stage, and when she confirmed the house was ours, I couldn't have been more grateful. Great service!!PositiveResponsiveness, Professionalism

Jackie · 26 August 2022

★★★★★ 5/5

Google

Vicky helped me through a very difficult sale which was delayed on a number of occasions due to issues with my wife's health but Vicky kept me right throughout and became a friend on the phone who was supportive, helpful and organised. I dont think I could have done it without her. and appreciate that she prompted me to do things when my mind was elsewhere. An amazing agent that Reeds Rains are lucky to have., although l can say that all of the staff I dealt with were also incredibly professional and helpful which reflects well on the company. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value

Jhep1 · 26 August 2022

★★★★★ 5/5

Google

Very responsive. Always went the extra mile to support us despite everything that happened. From the first visit to the getting the keys they were professional, knowledgeable and able to get the entire process moving. We found out a lot more about what was going on from them than we did from our own solicitors. There were a fair few problems lower down in the chain so our purchase took a long time. Despite this it often felt that the only time things were moving was when Vicki was pushing the chain and the solicitors to get a move on. Some of the other estate agents we encountered whilst searching for a property commented that Reeds Rains were expensive. This is clearly a case of you get what you pay for. The staff were approachable, friendly, knowledgeable and professional. In sharp contrast to our solicitors there was a real ethos within Reeds Rains about them working for us (rather than just being another order number or open case). As well as using them to advertise and arrange the sale of our property Reeds Rains also offered to represent us with our onward purchase (at no additional cost). This meant that we had professional advice when it came to negotiating and submitting offers, but also when we did experience less-than-professional behaviour from another estate agents - Reeds Rains were able to step in to deal with them on our behalf. Delighted with the support and level of service we received from Reeds Rains and couldn't recommend them enough. Danny and Gemma

Danny · 26 August 2022

★★★★★ 5/5

Google

Vicky was brilliant throughout the whole process of buying and selling my house, she kept me updated at every point and due to how busy everyone was (due to stamp duty deadlines) , took on the conveyancing companies for me and chased them until we got to completion. As well as giving me advice on how to negotiate on my new build (which worked - thank you!) - Vicky was very knowledgeable and professional throughout, would definitely recommend and use Reed Raines again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 26 August 2022

★★★★★ 1/5

Trustpilot

Waste of Time

I used Reeds Rains to list my property, they were all singing and dancing with positivity but once I’d paid for ‘professional’ photography, I seemed to be forgotten about. (Photographer was rude too!) I didn’t get any viewings so was constantly chasing the office for updates. I had a friend put in an enquiry and they didn’t contact him for 10 days!!!!! Never answer their phones or emails. Was on the market for 4 months before I switched to another agency and the house was sold within a month. Staff clearly don’t care about the sale, more like they are incentivised to get the listing.

Claire · 5 August 2022

★★★★★ 1/5

Trustpilot

Useless

Do not use these incompetent con artists.Had our apartment ruined by a serious leak from the apartment they manage above us. After the building's management company sent out a plumber to turn off the water to stop the leak, Trudy in the Ballyhackamore branch told their tennant to just turn the water back on again. That was on Saturday morning, on Monday morning the building's management company plumber came back to repair the serious leak and was told to stop by the incompetent Trudy. Several hours, and the need to complain multiple times, later, as well as more buckets full of leaked water collected, finally the completely incompetent Trudy at the Ballyhackamore branch managed to get a plumber to come out and fix the leak. Now after many failed attempts to get the incompetent Trudy to provide their insurers details I have come to the conclusion that the only option is to take legal action against them to force them to give me the details of their insurers so that I can have my seriously damaged property repaired.If you let these incompetent imbeciles do anything for you in any capacity, be warned, you will end up in court facing significant costs just because of their gross stupidity and incompetence.

Derek · 30 July 2022

★★★★★ 5/5

Trustpilot

Cannot fault the service Fantastic.

I have been dealing mostly with Dean the Branch Manager at Hazel Grove and he has been super, explaining everything and keeping me updated on a regular basis. He is very approachable and is making our experience a seemless one. Thank you Dean !

Carol · 28 November 2024

★★★★★ 5/5

Google

My house was sold by Reeds Rains on the first day. Reeds Rains kept in touch with me throughout the whole process. A very professional team who went above and beyond what would be normally expected. Mark was very helpful sending my solicitor scanned information. However Vicki was an absolute delight in keeping me up to date and encouraging me to do all the right things. A stressful experience made so much easier by the Chester le Street branch.PositiveProfessionalism

Maureen · 26 August 2022

★★★★★ 5/5

Trustpilot

Our dealings with Reeds Rains have been…

Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.

Melissa · 27 August 2026

★★★★★ 5/5

Trustpilot

5stars from me the team was very…

5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc.

Mr · 26 August 2026

★★★★★ 5/5

Google

Communication with Janet was top notch from start to finish. From the initial property enquiry until recieving the keys she was so helpful throughout. I felt that she went above and beyond and felt like i was talking to a friend even by email. I would definatly recommend and thoroughly deserves a five star rating.

Karan · 27 May 2024

★★★★★ 2/5

Trustpilot

Deeply disappointing service

Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!

Sonia · 28 June 2022

★★★★★ 1/5

Trustpilot

Dissapointing & Unhelpful

Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.

Mrs · 16 June 2022

★★★★★ 1/5

Trustpilot

***KEEP AWAY***

***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!

SLW · 25 April 2022

★★★★★ 4/5

Trustpilot

Positive result with some bumps in road

Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.

Chris · 22 August 2024

★★★★★ 5/5

Trustpilot

Positive and enthusiastic approach

When he came to the initial assessment of my house, Jeremy was very positive and enthusiastic. He also listened to what I had to say. He was on the buyers' case and got a result. When I go into the office he is very welcoming.

Mrs · 8 October 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Neil and Mandy made the process of selling my house very smooth. (sold subject to contract at the min).They kept me informed and updated all the way through. Their customer service was excellent and i would definitely recommend them to others.

Miss · 19 November 2024

★★★★★ 5/5

Google

I would just like to say thank you to Janet at reeds and rains for this opportunity in mine and my fiancées next chapter. I would highly recommend this company as they have helped me all the way and would go above and beyond to help people. Many thanks to this company and most of all to Janet as she has been a star

Craig · 26 August 2023

★★★★★ 5/5

Trustpilot

Excellent Service from Hazel Grove Branch

Selling your childhood home is a difficult and emotional journey. An estate agent you can trust is essential and I can't recommend the Hazel Grove branch of Reeds Rains highly enough. Dean put me at ease from our first meeting when he came to value the property and this has continued throughout the sale process. He and his team have been polite, friendly, conscientious and professional. They've handled the marketing, EPC certificate, viewings, negotiations and survey without any fuss. They've kept me informed every step of the way and made the whole process as painless as possible. I wouldn't hesitate to use them again in the future. Thank you Dean and team.

Anne · 14 July 2024

★★★★★ 5/5

Trustpilot

A positive experience

A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.

Mrs · 19 October 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

The flat was absolutely rancid. Massive problems with hygiene and smell of tabacco and weed from downstairs has also made all my things smell I can still smell it now on things. I complained multiple times to reeds rains and that’s the reason I moved out now they are charging me for moving furniture that was already there! £150!! Dosnt even cost that even if I was liable. £200 for a clean when the flat was filthy when I moved in please find all the complaints I’ve made regarding the state of the flat! End of tennancy clean is £40 not £200. Landlord is money grabbing! The flat was infested with fleas! Boiler broke due to flat having no maintenance ever and I was just constantly ignored! Wouldn’t pay for contents insurance excess when boiler exploded! Please refur to dates on emails as I show how awful this flat was and not maintained, NEVER CLEANED FOR MY TENANCY MAY I ADD still photos of previous tenants in draws! Nantwitch are just clueless, Stephan is rude/ sexist and mansplained regarding the boiler breaking with next to no help provided. AVOID THIS COMPANY.

Georgina · 9 November 2021