Avant Homes North East Chester Le Street reviews

★★★★★ 1/5

Trustpilot

Construction Quality very Poor

I am a structural engineer and let me tell you this, the quality of their buildings is rubbish. We purchased a flat in 2020 and every once in a while new cracks appear. Before handing over the plots they are very nice and helpful as soon as you pay they won't be bothered anymore. Before purchasing the plot they have told us there will be bike sheds. My bike was stolen recently only because the Cycle stands were not secured to the ground! they could easily be loosened. We have contacted them to improve the sheds not only they ignore us but instead, we received a bill which included the quotes for improving the bike sheds and we were asked to pay £££££ for improving their poor design. very disappointed.

Saranne · 23 April 2021

★★★★★ 5/5

Trustpilot

Bella made our experience great

Bella made our experience great, she was so helpful, informative and supportive, offering perspectives and helping me and my wife go through a lot of things related to the houses that we visited, which we would've missed, if she wasn't there.

Clement · 12 November 2023

★★★★★ 5/5

Trustpilot

Odett's point Keighley

I recently booked a house with Avant Homes, and I must say, the entire experience was seamless and impressive! Abigail, the sales representative, was an absolute delight to work with. Her expertise, professionalism, and warm demeanor made the whole process stress-free and enjoyable.Abigail's exceptional service deserves special mention. She listened attentively to our needs, showed us properties that fit our criteria, and guided us through the booking process with patience and clarity. Her knowledge of the properties and the local area was impressive, and she went above and beyond to ensure we felt comfortable and confident in our decision.I highly recommend Avant Homes and Abigail to anyone looking for a hassle-free and successful home-buying experience. Thank you, Abigail, for your outstanding service!

Rakesh · 17 May 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service! Olivia was fantastic. She was kind and helpful whenever we had any questions. Very approachable and nothing was ever too much trouble. Thank you Olivia!

Katie · 12 August 2024

★★★★★ 5/5

Trustpilot

Amazing experience

Sam has been amazing from start to finish. We've been so well looked after & well informed throughout our journey so far. Adam, who helped us with our choices has also been great, the experience of picking bits for our house was lovely. We couldn't recommend Avant enough and are so excited to continue our journey with them until our house is ready :)

Miss · 5 March 2021

★★★★★ 5/5

Trustpilot

Brecks Lane Park Part Exchange

We’ve done a part exchange at Brecks Lane Park. After reading reviews online once we made our reservation I was really worrying about what we’d let ourselves in for. However, I have nothing but good things to say about Avant and we absolutely love our home and the whole process took just under 8 weeks.The whole experience was made even better with James, our sales advisor. He was friendly, knowledgable and welcoming from our very first appointment and was constantly ringing and emailing with updates. Nothing was too much trouble for James, including showing me to the house at least once a week. Overall a really positive experience. I’d definitely recommended.

Jessica · 10 May 2024

★★★★★ 4/5

Trustpilot

Everything went nice and smooth pre…

Everything went nice and smooth pre owning the house, after we found a few little issues but they got solved over a couple of months. Based on my experience I can recommend them as a builder, though there is still room for improvement. Thank you Ivan, site manager, and Jamie, sales agent, Radford’s Meadow, Micklefield.

Flaviu · 10 August 2022

★★★★★ 1/5

Trustpilot

Terrible Customer Services

We have been in our home on Meadowgate Point for just over a year and we are still waiting for snagging issues we reported after we'd moved in to sorted ! We thought being a new build it would be better insulated making it more energy efficient but it is the coldest draughtiest house we've ever lived in ! .Weve uncovered numerous examples of very sub-standard workmanship with our property over this last year and we keep finding more. I wouldnt recommend Avant and the aftersales service is terribleUpdate as of 21/02/2021We are due a contrator visit this week to address minor issues. However outstanding issues we have yet to have rectified are draughty windows . draughty front door .Loose patio slabs Lots of promises from Avant regional team but no action .

Miss · 21 February 2021

★★★★★ 4/5

Trustpilot

Vicki has been amazing so far with our…

Vicki has been amazing so far with our Avant journey. Her communication has been excellent and we wouldn’t have proceeded with the reservation if it wasn’t for her! X

Melissa · 1 July 2024

★★★★★ 1/5

Trustpilot

Poor Customer Journey

I am still waiting on a refund for a cancellation that avant homes would not agree to extend for another 3 months. am not happy that it takes 28 days for this to be processed. Avant are quick to take the money to reserve the property and as quick to put the property back on the market but it takes 28 days for a refund that’s a joke. The property should not be back on the market until refund has been processed. It’s been a few weeks now and still no sign of the refund that I am entitled to and Avant have no right to keep this money. I still think Avant could of kept the property for us as if it wasn’t built then we would had to wait. The development is going to take 4/5 years so a few months to wait on 1 property which we reserved wasn’t much to ask. I also very much doubt it that when a new buyer comes along that the property with be sold and completed by March with how long solicitors are taking right now. Anyway can I please request to receive my refund that I am entitled too ASAP

Jonathan · 8 February 2021

★★★★★ 5/5

Trustpilot

100% happy with Radfords Medow and my New Home.

Everyone at Radfords Meadow are so friendly, helpful and kind, the site management have gone above and beyond to put any snagging issues with my new home right quickly and to my satisfaction, the team are very approachable and do their upmost to help.Louise in the front office on the estate is really lovely and helpful, all in all iam very happy with my Avant home and the neighbours are lovely too.I would 100% recommend Avant homes.

FrancesBurbidge · 29 June 2024

★★★★★ 5/5

Trustpilot

Avant Homes Stockton Experience

Me and my partner have recently been speaking to Vicki Phelps at Summerville Quarter and she has been great and very informative regarding our queries on a house purchase. Vicki has went above and beyond to accomodate us with our busy schedule and has been very flexible relating to viewing properties. Very knowledgeable and approachable with questions we had and able to point us in the correct direction to make the process easy and stress free.

Lee · 16 July 2024

★★★★★ 5/5

Trustpilot

Louise was a real star

Louise was a real star talking me through everything and going the extra mile to ensure I understood everything while being realistic about timelines and my expectations. I look forward to working with her to seem my new house to completion.

Lynn · 21 October 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

Chloe went above and beyond. We had to attend a later appointment (due to our work commitments) just before the show house was due to close. She went above and beyond to answer all our questions and put us at ease- in addition to staying late. Very knowledgable and helpful.

Brooke · 3 February 2023

★★★★★ 5/5

Trustpilot

Avant Ramsbury House

We were so impressed by the quality and space of the Ramsbury house, we have bought one, your sales representative Louise Coleman was so helpful her enthusiasm and product knowledge was second to none, Louise is a credit to the Avant brand.

Glyn · 24 September 2023

★★★★★ 5/5

Trustpilot

Massive thanks to Wayne and colleague

We dealt with Wayne and colleague (so sorry I can't remember the second guy's name)At Klyper village regarding a couple of matters with my sister's house today. These guys really went above and beyond their duties to help get the problems resolved. They were friendly and professional and gave great advice regarding other matters to do with the house.Thank you so much

Kimberley · 18 June 2021

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service - went to view a development today and the sales associate was incredibly rude and dismissive. Did not leave a good impression. Clearly did not want us there even though I had booked an appointment days before for Torneley Quarter. She was not at all helpful and was incredibly rushed. Would not purchase a house here, very poor service. Have not experienced someone be this rude for many years. Awful.

CC · 8 April 2022

★★★★★ 5/5

Trustpilot

Lewis at Greenlock Place

Lewis at Greenlock Place has been so helpful. Always happy to pick up the phone, explain the process and go the extra mile in helping us to reserve a property.

Bella · 2 June 2024

★★★★★ 1/5

Trustpilot

Avant Homes Have NOT Delivered what…

Avant Homes Have NOT Delivered what they have sold/promised . Be very careful in choosing a New Avant Home on the WYNYARD Development without speaking to the residents First.The upkeep of the Development has been shocking & we are dealing with Broken promises By them constantly.

Pete · 25 May 2023

★★★★★ 1/5

Trustpilot

NOOOOOOOPE

Looked at a house in City Fields (Wakefield) by Avant Homes and I am absolutely disgusted at the customer service I received from the two women agents working there!!No help in answering my questions or giving me advice. It felt as though they didn’t want me buying the house!They seem to judge a book by its cover and I assume because I’m young they didn’t see me as a serious buyer.Utter rudeness from start to finish, I loved the house! But couldn’t stand the agents... so I went elsewhere and bought a better house with great agents.

Aaron · 6 December 2020

★★★★★ 1/5

Trustpilot

Useless information even worse customer service!

Since the re org customer service at purbeck village is shocking! I viewed the house back in October where we we’re promised the house would be ready by mid November thought fantastic be in before Christmas, we’ve then had everything go through and I try get hold avant to find out a rough estimate for completion after being told it will be November which is one of the reasons we decided to buy with avant! So I try call the number for avant no answer it then goes through to the office well who ever works there really needs an attitude check they are so rude! Considering we are buying a house from you and I’ve asked someone to call me back 3 times in a week and heard nothing which then I had to drive myself to the sales office just to speak to someone about a date for me to find out when house is ready which I then get told 3 different dates. So it started with mid November then it was 11th dec then 18th and now apparently 23rd December who wants to move into a house a day before Christmas Eve when I have taken time off work start of December to move into as apparently the house was ready in November so how I have 3 weeks off work and no house date on when the house will be ready. When speaking to avant I asked what stage the house was at and they said paint stage then went through a few more steps until carpets are put down and ready for sign off but when I said the carpets have been put down she then said oh you know more than me then oh great I’m buying a house from you but the customer knows more than the employee that works there it’s just laughable now all I want to know is when my house will be ready and not 2 days before Christmas considering avant said November!

Nicole · 29 November 2020

★★★★★ 5/5

Trustpilot

Amazing 12 out of 10

I have bought my first home with Avant and I was really nervous about the whole thing. Avant have been fabulous, they have been in contact with me weekly both before and after exchange of contracts. They have been honest about any delays and any issues were sorted out immediately. Even during both national lockdowns, we were kept fully in the loop. Avant have been great support and got excited with me when the weekly build updates were given. I did email alot about the progress as I wanted lots of information (because I was excited) and they were patient and supportive for me. Really made the whole thing so stressfree during a stressful year!

Louise · 24 November 2020

★★★★★ 5/5

Trustpilot

Second Home Purchased - We Love It!!

This is the second home we have purchased through Avant Homes. Our second home is at De Rhodes Point in Chesterfield, our first was at The Edge in Clowne. We have had outstanding experiences both times using Avant Homes. From reservation to completion, we found buying with Avant Homes very easy and stress free. Our completion should have been during the first UK lockdown, in which we delayed due to our own personal circumstances, and Avant Homes were amazing to say the least! Upon completion, any issue's around snagging were resolved quickly and professionally, and all staff along our journey from sales to construction were all extremely friendly and helpful.We would highly recommend this house builder to all of our family and friends looking to purchase a new home. We did search and view all available developments in and around the Chesterfield area when we were looking to purchase this time around, but Avant Homes specification is second to non, we love our Avant House. This is our 'forever home'!

Lorna · 24 November 2020

★★★★★ 2/5

Trustpilot

I moved into a lorton on klypper…

I moved into a lorton on klypper village mansfield in march of this year the show home we viewed was stunning and to be honest could not be further from what we have received!! .We have had issue after issue and currently stand at 72 snags we are now in november and have had hardly anything rectified what we have had done has been very sub standard we keep getting excuses from the customer service team that quite frankly are really starting to wind me up nowWe have windows that will not shut , had hardly any water pressure for 3 months the shower broke the back garden resembles a dump ( my grandson found brick ties sticking up from the so called turf ) If you think that my house is " just a bad one " then please feel free ro walk around this estate and talk to the all the residents here Avant homes are poorly built by sub contractors that are either under paid and rushing or they are just not up to the job Walk around the show homes and admire how stunning the are but i would never never buy from these cowboys ever again

Steve · 24 November 2020