Every review we hold for the Cheshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSerious Management Shortcomings, Landlord Beware
My mother has been a landlord using Jordan & Halstead for several years, and her experience over the last tenancy was extremely disappointing. Communication from the agency was poor and often delayed, which created unnecessary stress and confusion. Requests that should have been actioned promptly, such as serving notice and following up on tenant issues, were repeatedly mishandled, requiring my mother and family members to intervene personally.
Adam · 1 April 2026
★★★★★ 1/5
TrustpilotJordan and halstead Worst Organization I have were seen
Worst Organization I have were seen. Since last 1year their was a change in the Maintenance department, which is been handled by "wgestateagents" they never pick your calls and if you raise a ticket No response at all for months together. When you raise a ticket not even an acknowledgment that you have raised a ticket very worst management. Try to avoid this company else you will entering into hell lot of issues with them.
Ravi · 16 July 2025
★★★★★ 1/5
TrustpilotNot very transparent
Not very transparent. You raise a concern - and no one can provide you with a manager contact and no one gets back and when one does , does not follow it through or provide an update. They do not like putting anything in writing. Customer service is poor even breaching element of GDPR and if you are a tenant threaten you with homelessness and talked over by the member of the team that threatened you in the first place. Even though there is lack of engagement and communication on their part there is no one to escalate and they still will not provide the directors email. Really appalling service. Just causing unnecessary distress and upset.
Vicky · 25 April 2025
★★★★★ 5/5
TrustpilotExcellent Service
I have just purchased a property through Jordan and Halstead and was assisted by Layla. From start to finish of the entire process she offered a friendly and professional service. So much so that this is what made me decide to now place my property with them to find a tenant and full management service. First class service from start to finish and I would not hesitate to recommend them.
Amanda · 1 April 2025
★★★★★ 1/5
TrustpilotIf o could give avoid, avoid , avoid!! this company zero stars…
If o could give this company zero stars I would! What a greedy, unhelpful ride company to deal with! Because of their slow responses on absolutely everything o lost thousands of pounds due to waiting for a fire risk assessment to be done which was promised to me daily but never materialised , all checks out of date , and my buyer was sick of waiting so had to drop the price , they’ve caused me unbelievable stress and anxiety to the point of making me ill , I’m going to take this further as I’ve lost so much money . Avoid if you value your sanity !
Bernadette · 19 October 2024
★★★★★ 1/5
TrustpilotThey have the worst management I've…
They have the worst management I've ever seen. As a tenant, I asked them to fix the water pipe because we had no water in the house, but they said they would come the next day and the next day they said they would come two days later as a joke. Think about whether someone can stay at home for four days without any water. It's a shame for your company
Raftar · 14 January 2025
★★★★★ 5/5
TrustpilotI found J &H Chester branch very…
I found J &H Chester branch very professional and prompt throughout the whole selling process. Berri in particular was amazing with her comms and negotiation technique. Would highly recommend
Paul · 12 March 2026
★★★★★ 1/5
TrustpilotDont touch them with a bargepole!
Extremely incompetent and awful communication. Never again will I entrust this company to deal with my rental property and if I could give no stars then I would.
PalmtreeKate · 25 February 2026
★★★★★ 1/5
TrustpilotNot management Not management but mismanagement.They currently manage a property in
They currently manage a property in Chester for me. However they take their payments in spite of very poor service for me & for my tenant. I have given full details of need to carry out an electrical safety report & replace a faulty cooker but two months later these matters have not been managed . Other problems have not been attended to and as far as I can ascertain the tenant’s request to bring a puppy into the house has not been answered, although I have responded to the agent & asked them to pass my comments to the tenants with a request for more information.
Judith · 19 April 2024
★★★★★ 5/5
TrustpilotWe used Jordan & Halstead Frodsham Fantastic
We used Jordan & Halstead, Frodsham to sell our property. Cannot fault the whole experience. We sold in a great time scale for a price we were happy with. Perfect.
Cecilia · 19 May 2025
★★★★★ 1/5
TrustpilotUsed this company for full management…
Used this company for full management service on a rental property - allowed tenant to use property as HMO and despite checks on property did not notice this or inform me. Failed to take correct deposit from tenant leaving me with a huge bill to make house habitable again. Taken to the property ombudsman and fined for being negligent. Would not recommend them at all
Julia · 9 October 2023
★★★★★ 1/5
TrustpilotNo communication
As a tenant, we have been consistently ignored around various outstanding issues including basics such as central heating/hot water. We have asked for an escalation point to find a solution and again, no response. Last resort having to post on Trust Pilot. Experience to date, awful.
Jarrod · 7 August 2024
★★★★★ 5/5
TrustpilotWould highly reccommend JH
Would highly reccommend JH. Layla, Pippa and the Middlewich team were amazing from valuation through to the sale of my late father in laws house. They were professional, genuine and showed great empathy throughout.
D · 3 January 2025
★★★★★ 1/5
TrustpilotAvoid At All Costs!
I would give zero stars if I could!
Karen · 21 September 2025
★★★★★ 1/5
TrustpilotBe aware you might not get your deposit…
Be aware you might not get your deposit back ! Cowboy estate agents !
COLIN · 30 January 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
