Jones Homes Cheshire reviews

★★★★★ 1/5

Trustpilot

I am very unhappy with Jones Homes

I am very unhappy with Jones Homes. I have raise a formal complaint - escalation via your complaint procedure, which has not ever been acknowledged. I raised this via the customer service office. I have now asked for who I need to contact to actually have my complaint looked into and to deal with my issues. I find this very upsetting.

Christine · 28 November 2024

★★★★★ 1/5

Trustpilot

Appalling customer service

Appalling customer service. Still waiting on snags to be completed lived here nearly a year and now being told they will not be doing them! What happened to the 2 years grace of snags!

Tasha · 11 October 2025

★★★★★ 5/5

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Carol was very friendly

Carol was very friendly, informative and good with detail and specification. She took time with us and listened to what we said. Excellent.

Simon · 5 June 2024

★★★★★ 5/5

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Special thanks to Gateford Lynn

Special thanks to Gateford Lynn, David and Graham Provide good service with following up and looking for their final items to finish up soon.

Mr · 15 May 2024

★★★★★ 5/5

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We’ve just moved into our Jones Homes…

We’ve just moved into our Jones Homes and had a really positive experience from start to finish. The quality of the homes and attention to detail is excellent, and the whole process has felt smooth and well organised.

Lyndsey · 23 May 2026

★★★★★ 2/5

Trustpilot

Sales Process Disappointing

Having purchased 7 new homes this was by far the worst customer experience - I genuinely believe it is cultural in the sales/marketing process having felt as though they were doing me a favour in selling me a home - lack of clear engagement, moving of goalposts and general communication was poor.The house itself is beautiful and the builders/site team are fantastic as usually are construction teams - Gareth in particular was very attentive and responsive.Happy to provide more feedback as it is definitely a blind spot !

Mr · 1 November 2023

★★★★★ 5/5

Trustpilot

Sanctuary Mews, Bolton, Greater Manchester

Firstly, this small retirement development is beautifully designed, with houses spacious enough for those of us who’ve been lucky to live in good sized family houses for some years. PLEASE BUILD MORE! There IS a demand for them rather than the somewhat generic apartments cropping up everywhere! This complex has an upmarket appeal, with beautifully landscaped grounds backed up by regular maintenance, which makes all the difference to its continued attractive appearance. The spec inside is equally high and very well thought out for older people. As to the staff, they have been hot on the case of any blips, extremely patient with those of us who struggle a little with new technology and always courteous, with the highest professional standards. Penny Ingram’s qualities in particular are exemplary. She is very approachable, knowledgeable and fun! I feel I could ask her anything, however, trivial and not feel stupid. She’s an excellent communicator with the guys on site and the best possible conduit between the client (me!) & the Jones / Emerson team. All in all, moving here has been a delightful experience and I can thoroughly recommend it to anyone who feels a little daunted by the thoughts of downsizing. You won’t regret it!

Mrs · 5 October 2023

★★★★★ 5/5

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Gary was fanatic

Gary was fanatic, no job was difficult for him to carry out. He works immaculate and is very thorough. Really friendly man.

Olivia · 27 March 2024

★★★★★ 5/5

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Gary was extremely professional

Gary was extremely professional, polite and helpful. He addressed the issues in a timely manner and did everything asked of him.

Lesley · 15 April 2024

★★★★★ 5/5

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Excellent Customer Service

Excellent customer service throughout the purchase process and a very useful home demo prior to moving in made the whole experience a pleasure.

Customer · 1 December 2025

★★★★★ 5/5

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Dan Hunt was absolutely brilliant…

Dan Hunt was absolutely brilliant today. Really helpful, friendly and knowledgeable. Would highly recommend his help!! Thank you so much!!

Susie · 23 April 2024

★★★★★ 5/5

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Sandra was very welcoming and…

Sandra was very welcoming and knowledgable. Showed us around two homes, very interested!!

Kiera · 18 August 2024

★★★★★ 5/5

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From the monent of buying my home to…

From the monent of buying my home to moving in all went very smooth. Karen ( the sales lady) played a massive part with securing my home. Jones Homes as a company are great and the houses they build are so attractive. With regards to customer services i believe there is room for improvement. All in all 10 out of 10

Rob · 17 August 2024

★★★★★ 5/5

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New Home

We moved into our new build at Hillside Way a couple of weeks ago and we love our new home. Our sales advisor, Sandra, kept us updated throughout the process and continues to check in with us even after the move. The site manger, Liam, has also been great and is promptly sorting the minor snags found so far. A positive experience to date.

Rae · 14 June 2024

★★★★★ 1/5

Trustpilot

Jones Homes Hoo

**Thank you for your reply Jones Homes! Do you think I’m not in touch with Customer Services? You would think after 8 months they would be able to have a plan of action. In fact I have called them again today and I asked to speak to Kayshia. I was advised I was being put through to her but I ended up leaving a voicemail message as she didn’t answer. I have now also contacted NHBC and in the process of lodging a formal complaint. They were extremely informative. I don’t know who has sent that reply but you seriously need to understand that what you think may happen on site and with customer services to give you the “right team” is not what happens in reality.**I’m not normally a person who leaves negative reviews, as I strongly believe everyone deserves the opportunity to put things right.However, almost 8 months down the line, lots of patience and respect for this development and still no resolution, I really feel like I have no other choice.I also feel an obligation for all those buyers out there, people looking for their dream home, those first time buyers who have spent years of saving, deserve to know how the truth so they can make a fair and informed decision if this is the right development for them.First of all I would like to point out, the two ladies in the Sales office by the name of Karen and Nicole are the best people you will meet. It’s because of them we were drawn to this site. They both work tirelessly to take the stress out of moving home, but unfortunately after you leave their care 7 days post completion, it’s pretty much downhill.There maybe people who may disagree with me and may have had a very positive experience of this site, but I can only be honest and factual about my own experience.I do feel the issue around this site is due to high turnover of staff, from site workers to site managers. We were told and promised many things from the people who have worked here and nearly 8 months down the line, items originally noted on our snagging list from when we first moved in, are still outstanding and they have backtracked on what they had first agreed.We have even escalated this and had a visit from the site director when I really did think things would change. However, his visit was back in May and still we have outstanding problems.The first few months we had several people just coming to our home and taking the same snagging list over and over again. It really did build my confidence that the jobs would be completed but before I knew it, they were back again to take yet another list. I’ve had people come to our home to say they’ve come to complete a job, but then advised once they are here, they had a different job on their list so are unable to complete the work and leave again. I’ve then had people come into our home and advise a job will be completed a certain way and then when the contractors do turn up, they complete it in a completely different way to what was agreed and the issue still remains which that list doesn’t get smaller. I’ve had people come to our home to complete a job, simply take a look and not come back to complete it!As a result nothing is resolved and 8 months later I still can’t enjoy my home.My only advice would be, don’t trust anyone. Anything that is agreed get in writing and keep chasing until it is done. If you are fortunate enough to wait for completion, don’t complete until you are 100% happy as nothing will be done once they have your money. I really do feel for anyone moving here in the latter phase, as the care and support you should be receiving has somehow get lost with all the workers that are coming and going. It seems like they can’t now keep up with the amount of issues they have as they’ve built and moved people in too quickly.Anyone who feels escalating to the site director will help, don’t be fooled. It doesn’t seem like he has any authority in getting the work completed. I really did have high hopes for Jones Homes as they pride themselves on being different to all the other developers, but now having experienced this first hand, they are certainly different and not in a good way! They really don’t care how long it takes you to save your deposit, how fortunate in this current climate people are to get a mortgage, they just want your money and couldn’t care less, so please be careful how you move forward with Jones Home at Walnut Grange.

Rajinder · 19 June 2023

★★★★★ 5/5

Trustpilot

Jones homes after care

Mike is very professional, friendly but, most importantly, first class at what he does. He is surely a great asset to your company.

Jan · 27 January 2024

★★★★★ 5/5

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Bathroom repaies

Martin and Ben came and completed the job professionally with no fuss or disruption.

Andrew · 6 February 2026

★★★★★ 5/5

Trustpilot

Here's what happened.

We came to look at the Jones show home "out of interest" whilst searching for a property. The Jones development wasn't really in the location we'd been searching.We reverted back to looking at other properties, non new builds, and soon it became apparent that nothing quite matched the standard of finish of the Jones development and with the home schooling we were doing at the time, we realised we didn't have time to take on a renovation project. A new build was appealing for those reasons. We made several visits to our plot before commiting to buy it, sales lady Sharon is very helpful and patient. Since moving in 5/6 months ago, there have been so many snagging issues, but the majority have been resolved. Still a few outstanding, but I'll keep chasing customer services every few weeks until they all get done. Would suggest to Jones homes customer service that you have an interactive snag list for each plot, that customers can log in to see what proposed actions are for each issue, and that customers can add more snags as they find them, along with images. Martin from customer services has visited a few times to sort snags, always polite and makes a neat job. I had a lot of second thoughts about buying our house but thank god we did, it's superb.And I would recommend Jones Homes.

Georgina · 27 July 2021

★★★★★ 1/5

Trustpilot

If no stars would be an option then…

If no stars would be an option then that's what I would have chosen. Poor run company, with noone really knowing what they are doing. House completed to poor standard with more issues arising each day. No consideration for owner. When finally something is agreed re work being done then contractors either turn up with no notice expecting you to be home or just not turn up at all. Absolutely would not recommend purchasing a home that had anything to do with JONES HOMES !

Patricia · 9 June 2023

★★★★★ 5/5

Trustpilot

Delighted with response and results

The few minor issues raised were dealt with efficiently thank you, timing agreed to inspect and resolve where necessary. Gary arrived on the day agreed and did a great job all fixed to my satisfaction even going the extra mile with a smile to ensure I was happy with the jobs - which made all the difference on gloomy wet day.

Linda · 11 July 2024

★★★★★ 5/5

Trustpilot

Once again, nothing but professional and helpful

Once again, I can’t praise the sales and site team highly enough. Nothing but professional and helpful throughout our purchase.This is our second Jones Homes property purchase, this time to rent out.Moorfield Park is in a fantastic location, and the quality of home delivered is so much better than other properties in the area.Had one minor issue after we completed with a small leak, but it was resolved quickly and everything put back to as new.Still haven't needed to contact their customer service team for either property, so can't comment personally, but based on the site team I can't imagine they are anything other than helpful.Well done Jones Homes, I am hoping to be back for another property soon.

Philip · 16 April 2021

★★★★★ 5/5

Trustpilot

Great Sales people at the office…

Great Sales people at the office especially Denise and Nicola. Well biult houses. Also Luke who has helped us alot.

Mr · 26 February 2024

★★★★★ 1/5

Trustpilot

Don't do it.

I bought a house with JH and moved in last April. There were many issues, from the house not being completed properly by the move-in date (e.g. not enough paving slabs as outlined on the plans and no proper silicone/lining on the bathtub leading to leaks and stains on the downstairs ceiling) to not even having my first snag list completed yet, after 13 months of being in the house. The company uses lockdown as a reason for not being able to get the basics done but they have been able to build a whole new estate up the road within the same timeframe. Myself and my neighbour don't have gas mprn and serial numbers and this was left to JH to sort as we cannot actually sort it ourselves through the energy companies, even though we have tried countless times, so we are a year in without having had this sorted yet. The road on the estate has not been tarmac'd yet and the surface at one point was actually dangerous. If I knew 18 months ago what I know now, I would not have bought a house with JH.

Beth · 13 April 2021

★★★★★ 1/5

Trustpilot

Come to Westlow Heath in Congleton and…

Come to Westlow Heath in Congleton and see all the skips outside the houses.This is because they don’t prepare the ground which is clay before they put your grass down.They then refuse to come to your property in the winter and wait for summer.Then they try to say its boggy because of maintenance.The man who inspects is rude and insulting and told us “I’m not customer service am I”.Everyone is having to spend thousands of pounds on astroturf or getting rid of grass all together as the ground just isnt good enough for putting grass on..Smoke and mirrors at the show room.You wait months on end also for any major leeks to be inspected let alone sorted.The he doesn’t turn up on numerous appointments.Plenty of excuses though after you have called asking why they haven’t turned up.The whole of the estate have a whats app group and I would really stay away or be prepared to spend thousands on your garden as they will do NOTHING to help.There is NO customer service not even at the top of the company.Just rudeness and arrogance.Don’t be fooled by the lovely plants at the show houses.Smoke and mirrors. Oh and two skips have already gone this week after one house had gardeners there for 2 weeks to sort the garden out!!!!.If they prepared their ground properly this would not be a problem.Even the gardeners shook their heads and told us after our 3rd lot of grass that it needs ground work (not just drainage in half the garden and patching up)that Jones are not prepared to pay for!!!.The gardeners do what they are paid to do.Jones won’t pay.They now have new gardeners but that won’t change anything.Do a job properly or not at all!!.

Amy · 11 April 2021