Bridgfords reviews

★★★★★ 5/5

Google

I have just used Bridgefords Estate Agents Penketh Branch for the sale of my family home due to my dad going into a care home. From the very beginning when Deb came to value to the property they have been nothing but fabulous. There has been plenty of up and downs with complications and issues with buyers but Bethany has dealt with everything thrown at her with total professionalism and kept me informed and in the loop 100% throughout the long process.The sale was very emotional for me but she was always there with a kind word and reassurance. I highly recommend Bridgefords at Honiton Way, Penketh and I will definitely be using them again if I move house

Kirsty · 16 March 2026

★★★★★ 5/5

Google

We put our house up for sale 3 years ago with an estate agent, frustratingly after over a year we had very few viewings and zero offers. we took our house down and re listed with Bridgefords in Penketh. The difference was absolutely astounding, Bridgefords took ownership and responsibility for all the viewings, they worked with us, to give us the best possible chance at sale with over 25 viewings in the space of 3 weeks we were astounded. The house was sold and finally completed last week, the support and help from the team at Bridgefords Penketh was amazing and i would recommend them to anyone needing to sell there property. A Fabulous team of individuals, thank you all.

Craig · 16 March 2026

★★★★★ 3/5

Google

Sold my house through Bridgefords. Bethany was very good at dealing with our very difficult sale. Lewis was always very helpful whenever I spoke to him. Other staff members I found very frustrating. Would ask them for information and then never hear from them. The estate agent I bought by my house through was always contacting me for updates because they said Bridgefords didn’t reply to her emails. I raised this with the manager and never got a response.

Lisa · 16 March 2026

★★★★★ 5/5

Google

We fell in love with a house that was listed with bridgfords, Caroline was super efficient getting ours on the market, Lewis and Bethany did the viewings and we were lucky enough to sell quickly and put an offer in. After a very long process to completion, everyone handled everything in the best way they could. I rang numerous times a week and would pop in when I was in the area. Always greeted with a smile when really they probably wanted to tell me to go away 😂 thank you so much to you all, we love our new home. Robyn & Mikey x

Mikey · 27 November 2025

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 4/5

Google

AVOID GILSON GREY. No issues with the estate agents, but if they recommend Gilson Grey as your conveyancer, don't do it. I've never met a more useless bunch of "professionals". I've spent more than 2 weeks and 30 phonecalls trying to get someone to send in forms for my LISA deposit, a 5 minute task. Can't complete my purchase until then.

P · 29 November 2025

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 5/5

Google

I would highly recommend Bridgefords to support you through one of the most stressful periods of your life, buying a property. I have to say that Bridgefords have been amazing. Very enthusiastic, engaging, accessible and genuinely making the overall experience enjoyable.

Sarah · 28 October 2025

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

★★★★★ 5/5

Google

Bridgfords was brilliant from the beginning. Deb was so welcoming when other local estate agents told us it was too soon to discuss options with us. Caroline was super supportive when we received a difficult survey on our property. But …

Jan · 16 September 2025

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 1/5

Trustpilot

1 Star is too many stars in my opinion...

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.

James · 26 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 5/5

Google

I have very recently sold my home with Bridgfords. I cannot recommend the company enough. Shannon was the main estate agent for the sale and was amazing. She always responded quickly, kept me updated, was friendly, warm and empathetic to the situation - she even supported me when I left my house and was upset on the phone to her! If Shannon wasn't available (house viewings etc), Caroline and Deb were equally as supportive and dealt with my queries etc in Shannon's absence. I was always made to feel very welcome when I popped into the branch and never felt I was taking up time (I like a gab!). The photographer was brilliant too. In addition, I used other services provided/suggested - conveyancing, surveying and mortgage - again all excellent. Two family members are now using Bridgfords due to my recommendation. Thank you all so much!

Ruth · 28 March 2023

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 1/5

Trustpilot

Have reported manager to property…

Have reported manager to property ombudsman. Bridgfords agreed a one percent sale fee to sell grandmothers property. The branch manager, Tammi Moulton, then completed the sale contract on our behalf, changing the fee to 'percentage of asking price' without consent - leading to an increase in fee by hundreds of pounds. This is, of course, unethical, illegal and we are challenging this. Add this to poor service, poor marketing of the property, and poor attitude of the staff members, in particular Tammi Moulton, and I don't think it is possible to find a worse estate agent in Staffordshire. Needless to say, I would avoid using.

Gemma · 28 November 2024

★★★★★ 5/5

Google

Caroline is the best her energy is so good she was very helpfull with everything .... 🙂 …

Dnz · 28 October 2025

★★★★★ 5/5

Google

Recently completed our purchase through bridgfords and cannot recommend them enough. We primarily dealt with Shannon who went above and beyond at every step of the process and made sure everything was running smoothly always keeping us in the loop and offering fantastic support and advice during each step of the process! Shannon and the other members of staff I had the pleasure of dealing with (Caroline, Deb and Ashley) were responsive, enthusiastic and supportive throughout! Communication was first class! Very pleased with their service!PositiveResponsiveness, Quality, Professionalism

Sophie · 25 August 2022

★★★★★ 5/5

Google

Bridgfords have been what can only be described as amazing! My partner and I had a few valuations done that we were not happy with and then Caroline from Bridgfords came along and not only got us what we were looking for but more! It didn't end there though, between Caroline and Deb, they helped us find our forever home and made a very stressul situation so much easier. The level of customer service we recieved was exceptional and this only added to what we already deemed great value for money. There is a reason their sold signs are popping up all over Penketh and the surrounding areas and that is because I truly believe they go above and beyond to help you sell your house for the right price or buy your dream home all whilst making you feel like number one. Thank you Bridgfords.PositiveResponsiveness, Quality, Professionalism, Value

Dean · 25 August 2022

★★★★★ 5/5

Google

I would thoroughly recommend Bridgfords Estate Agents. Caroline and Debs were extremely attentive and kept us informed at all stages of the sale.

Lee · 16 August 2025