Trusted Agent profile · Cheshire
★★★★★
186 reviews across 1 platform
236 Nantwich Road, Crewe, Cheshire, CW2 6BP
Bridgfords's office in Cheshire, at 236 Nantwich Road, is rated 4.5 out of 5 across 186 reviews on 1 platform, including 186 Google reviews rated 4.5.
Every review we hold for the Cheshire office, from every platform, shown as written. First names only.
5/5
GoogleA great team delivering brilliant service. Would recommend.
Thank you for your kind words, Sally! We are thrilled to hear that you had a great experience with our team. Your recommendation means a lot to us. If you ever need assistance in the future, feel free to reach out.
5/5
GoogleCannot pick any fault on the service, lovely team, kept informed along each step of the process and the countrywide solicitors were great, got through it despite covid being in the background. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe lettings department are very helpful.
Thank you for your kind words, Tom! We are delighted to hear that our lettings department provided you with helpful service. If you need any further assistance, please don't hesitate to reach out.
1/5
GoogleWorst lettings agent I have ever used. So, to elaborate further......I guess alarm bells first started ringing when you arrange to view a house with them and they dont even turn up. Eventually we did get a house with them, paid the holding fee, then Bridgefords Crewe kindly let us know absolutely nothing about what was going to happen next, it took several calls to their support centre (with several ignored callback requests thrown in) to find out just what was going on, and where we were with the whole process. Then came the day we got the keys (which again, told at the last minute with no idea what was happening...) When we went to our house for the first time it was like walking in to a house which had a party the night before. The house was dirty (despite verbal promises from Bridgefords it would be cleaned) half the items in the house were broken, and there was a smell of dog wee. What took the mick furthermore was the inventory showed no record of the filthyness of the place, Im assuming whoever inspected the house prior to our arrival took was in there for about 5 seconds and then nipped off to the pub or something, so half-arsed and lazy. When we mentioned the dirt to the landlady she had no idea about the state it was in! Furthermore Jonathan decides to take the mick even by calling me one afternoon to ask for more money which I was reluctant to do as I knew theyd just take it and then forget we even existed. I was right. Bridgefords are every tenants worse nightmare - theyre more concerned about shirking any blame on their half rather than helping you out, even though on several occasions they will lie to your face in order to get their precious commission. Its this sort of cowardly attitude I dont like in a rental company. Both ourselves and the landlady have made a formal complaint to the director about the utter shambles of a branch they are, and it goes without saying that Id rather live in a cardboard box than use them as a rental property again.
5/5
GoogleDealt with an extremely helpful member of the team, Jess who has been nothing but professional and informative. Sadly the house I liked has gone but hope I get to deal with her again... at a stressful time her guidance has been invaluable. Many thanks
Thank you Glenn for your wonderful 5*- review of Jess and the team at Bridgfords in Crewe. I hope that you are able to find a new property soon. Kind regards, Scott
5/5
GoogleGreat professional service from Tracy
Thank you for sharing your positive experience with Tracy! We are delighted to hear that you received great professional service. If you need any further assistance, please do not hesitate to reach out.
5/5
GoogleFantastic great choice of estate agents and fantastic to work with
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was very happy with the good friendly service, helpful with filling in forms and giving advice as necessary. I would recommend this businessPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleBridgfords are only interested in making money. I find that the problems are never solved and that they are a very poor company
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GooglePrompt and efficient service at a good price.. Excellent & timely communication leading to a quick salePositiveResponsiveness, Quality, Professionalism, Value
Thank you for your great 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleThank you for finding a tenant within 3 days of my old tenant leaving ! Great 👍🏻 M Pritchard …
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used Steven for letting and we are very pleased with his service. He took very professional photos and found us a suitable tenant quickly. We would use Bridgfords Crewe again.PositiveQuality
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
5/5
GoogleVery professional in all aspects helping us let our property. Easy to deal with and quick in returning calls. Would recommend them if you starting out in this business.PositiveProfessionalism
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
GoogleEmma & Gillian in sales give outstanding customer service, very professional and go above and beyond for both buyers and vendors. They will certainly take care of all of your needs.
Hello Kimberley, thank you for this excellent 5* review. It is great to see that Emma, Gillian and the rest of the team in Bridgfords, Crewe branch were able to provide you with their outstanding support. Kind regards, Sarah
5/5
GoogleVery helpfull team from start to Finnish everything was made easy, I would reccomend
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant service. Sold our property straight away. Highly recommend.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleSteven in the lettings dept is great!!! very responsive and helpful. He is efficient and has great customer service. Thank you steven!
Many thanks for your 5* review and positive comments. Best wishes, Tracey.
5/5
GoogleThank you grace and Matt 👍 …
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleSteve manages my let well and has always communicated effectively with me from the other side of the world!
Thank you Mark for the 5 star review. I will pass on your kind comments to Steve. Best wishes, Sarah
1/5
GoogleNot very professional.
Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations
1/5
GoogleBeen trying to view a house for days.. dont reply to emails or answer the phone!
Hi Jessica, I would like to offer you my apologies for the lack of response. If you would like to send us your email address or contact number to customercare@countrywide.co.uk along with the property you are interested in, we can arrange for the Branch to contact you asap! Many thanks
5/5
GoogleGreat service and follow through - many thanks!
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
5/5
GoogleVery helpful. Good rate, thanks
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.
5/5
GoogleExcellent estate agent so friendly and helpful
Thank Hannah for the great 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
