Bridgfords Winsford reviews in Cheshire West and Chester

★★★★★ 5/5

Google

To start with if I could give these guys 10 stars I really would! They helped me out from day 1 even though i didn’t manage to get the first property I went for Caroline kept me updated on potential properties coming onto the market and thankfully getting me the perfect one! Since my offer was accepted Caroline and the girls helped me through every step of the way and I really couldn’t be more thankful! Made buying a house 10 times easier!

Louis · 26 October 2019

★★★★★ 5/5

Google

Honestly if I could give the team here 10 stars I would, they honestly deserve it. From the start they have been an absolute pleasure to deal with via house viewings, phone calls and emails. We have just completed on a house in Winsford and again they have been amazing throughout the entire process! Everyone there is on the ball and cares if things are moving forward for you, which I think is so important when you’re stressing about moving anyway! Thank you to Caroline and the entire team for your care throughout this journey! We look forward to popping in and catching up with you soon! Kim and Adem x

Kimberley · 26 October 2019

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

David · 13 June 2026

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 5/5

Google

Caroline and her team in Winsford branch have done a 5 star job of selling my mothers home,it wasn’t the most straight forward sale in fact it was prob one of the most complicated and drawn out sales that they have had to deal with but they took it all in there stride and got on with the job,Caroline was fantastic,would thoroughly recommend anyone who has a house to sell to go with The team in Winsford.WELL DONE.

Matthew · 26 October 2019

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

We chose Bridgfords to come out and value mums house, she was nervous about selling the family home, but Tina put her straight at ease and promised she would be well looked after. She was, every step of the way. The house sold quickly and for the price she wanted!! Stress free move for mum. Thank you to Tina and Caroline and Sarah for looking after her so well at such a difficult time.

Nadine · 10 October 2020

★★★★★ 5/5

Google

Caroline and the team at Winsford are absolutely fantastic. I was a first time buyer and they helped guide me through every step of the process as painlessly as possible, keeping me up to date and assuring me all the way. The sale was straightforward and if there were any problems I've no doubt they would have kept me in the know and helped with them. Thank you so much for your help :)

Dutch · 10 October 2020

★★★★★ 5/5

Facebook

With the end of my fixed term mortgage fast approaching I got in touch with Lauren Jones, the mortgage advisor based on site. I was a bit worried due to the rise in interest rates, cost of living etc and was not looking forward to the experience. Lauren was a consummate professional, putting my mind at rest, talking through the options that were available to me, explaining what the interest rate rises mean in regards to the mortgage industry, how they could effect me and my property and managed to find a re-mortgage agreement for my property. I am very happy with the service and advice provided by Lauren and would definitely use the services of the branch again.

Paul · 14 September 2023

★★★★★ 5/5

Google

Lauren at Countrywide Mortgages has been invaluable in the journey to purchasing my first home. She is extremely knowledgeable and no question is ever to stupid. Lauren is professional and personable. She has talked me through all the options fully and as a result has obtained a mortgage for me which is suitable to my requirements. Fully recommend

Holly · 10 October 2022

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 5/5

Google

Mandy has been very professional and extremely helpful in our search for a new home. She communicates and responds quickly attempting to find answers to any questions. She makes house hunting a smooth process. She is worthy of our 5 star rating.

Howard · 10 October 2023

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 5/5

Google

I would highly recommend the staff at Bridgefords in Winsford. I chose Bridgefords last year when selling my home, having looked at a few local estate agents, as the staff were welcoming and friendly but not pushy. It was definitely the right choice! Having viewings for both my sale and purchase was potentially tricky, having an autistic child. The staff took time to get to know us and our needs and adapted to make things as easy as possible for us. And I can't thank them enough for the time they took to explain the process to me, chase up buyers and solicitors, and liaise with the builders of my new build to make the whole (and let's face it - stressful) process as easy as possible for me and my family.

Sarah · 10 April 2024

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Google

The team at Bridgefords Winsford have been brilliant, always helpful & quickly addressed any issues we needed help with including interacting with solicitors & printing contracts when our printer failed. Grateful thanks to Amy, Mandy & Tina for all your support and advice, we would certainly sell through your office again.

Helen · 10 October 2022

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 5/5

Google

We're currently buying our first home with Bridgefords, Mandy has been excellent so far always having an answer to our question and giving us her advice. She has made this whole process very easy for us. Would definitely recommend

Ryan · 10 October 2023