Stephenson Browne Alsager reviews

★★★★★ 5/5

Trustpilot

10/10 for Stephenson Browne (Alsager)

Don't be fooled: Sam is branch manager, but he's seriously hands-on. With a strong feel for the local area, he put together a listing that made our modest property feel a little bit special. If you're looking for arty images à la Cheshire Life, better find another agent, but if you want practical photos that sell real homes, Sam is your man. He's a straight-talking kind of guy, who's happy to stay in touch by phone or email. Sam chased up leads, negotiated hard, and gave us unbiased advice on every genuine (and half-hearted) offer that we got.

The · 17 June 2025

★★★★★ 5/5

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Although I’d found a buyer before the house was listed, I felt I would probably need the back up & expertise that an agent adds to the sales process. So glad I chose to do this, it was a small price to pay. They have been invaluable, always at the end of the phone with any issues, chasing up solicitors (which Margret has done plenty of). Highly recommended, thanks Matt, Margret & the rest of the team.

Emma · 30 June 2021

★★★★★ 1/5

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Slumlords and Agents…

We have rented a property from them for just over 4 years now. We were promised prior to moving in that all the weeding in the back garden would be done and the house would be thoroughly cleaned. Also that after 6 months the carpet in the hall, stairs and landing would be replaced, neither were done. When we got the keys and came to the property to move in, the house smelt terrible, complained at the time, nothing was done. The en-suite has always leaked and never been repaired/replaced properly, this also led to mold under the carpet of the adjoining bedroom where are kids were sleeping. We found this out because we replaced the carpet at our own expense in that room due to the smell in there. Again this was reported and nothing was done, I don't think it was even acknowledged. There is damage to the front door, which lets in a draft, again nothing was done. That is just a small snippet of the issues. The central heating, windows, doors, kitchen, bathrooms are all original from when the house was built almost 30 years ago. They tried to increase the rent a couple of months ago, which we disputed legally via tribunal. We advised that if the jobs were done and the house was up to standard we wouldn't mind paying the increase, we even offered the landlady and estate agent to come round, so they could see the issues and come to a resolution. This was not acknowledged and we have heard nothing since. Fast forward to today and we are served with a section 21 notice. The landlady/estate agent has no interest in doing the jobs to the property, and do not care about the tenants. We have never missed a rent payment, and other than the jobs that need doing we have never had any issues or been a problem. They treat people like dirt and think that you are below them.

Rymo · 5 January 2024

★★★★★ 1/5

Trustpilot

Poor communication and very little action

Our house purchase has STILL not been completed. There is a VITAL issue regarding land registry, which seems to be ignored or downplayed by both SB and the vendors solicitor. Communication has been and continues to be poor, the same question asked repeatedly; will we exchange and complete before the land registry issue is resolved? NO! I have moved house a number of times in my life and recognise that house moves take time and not all go smoothly, but this is my worst experience! That is taking into consideration that a decade ago I moved back north from London, having to coordinate everything, including a 2 day removal. Thankfully the estate agent in Biddulph stayed open until I could collect the keys and they were very helpful. Matt has helped when Margret has been unavailable and whilst I recognise they are only passing on information given to them by the vendor and or their solicitor, much of this communication is either unclear or later proven to be false. I have sent several emails spelling out what is needed and asking for assistance in passing information over and or obtaining information and action. I might as well have just opened the window and shouted it into the breeze. I write this review STILL waiting for this matter to be resolved so that we could complete our purchase and move in. OUR buyer is champing at the bit and HER buyer is desperate to move before Christmas. ALL now frustrated because of failures between SB and the vendors solicitor. As another reviewer said; SHAME on you!

DP · 12 December 2023

★★★★★ 5/5

Trustpilot

All of the team are consistently AWESOME!

All of the team are consistently lovely, professional, and incredibly helpful. I have had the pleasure of working with Stephenson Browne for over 20 years, and throughout that time their service has never wavered. Even after two decades, I remain genuinely delighted with the support, dedication, and professionalism they provide. Their ability to maintain such high standards year after year is truly commendable and a testament to the strength of their team.

Tracy · 28 August 2025

★★★★★ 5/5

Trustpilot

I wanted to say how grateful I am to…

I wanted to say how grateful I am to Matt and his team. Prior to using SB, I had my house on the market with 2 other estate agents from Alsager and neither produced the goods. Matt was very professional from the outset and gave me the confidence that he would do his best for me. He promised to sell it and he did just that. Tip; if you have a property you want to sell in Alsager, don't waste your time with others, just put it on the market with Matt at Stephenson Browne. Steve G.

Steve · 10 October 2022

★★★★★ 2/5

Trustpilot

Easy money

The major work when using a letting agent is when tenants move in or out. This was done very poorly, several contacts in the office were not communicating and simply tasks either done poorly or not at all. i will not be using them again

Chris · 1 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusted with their service…

Absolutely disgusted with their service in the Alsager branch. Their manager Margret is only bothered about the "sale" and earning commission rather than the impact that she has of families not keeping them updated with the purchase of a property. I would NEVER recommend and I would rather knock on the door of a property that was advertised by them and approach directly. Shame on you Margret!!!

Anonymous · 7 June 2023

★★★★★ 5/5

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I would recommend Stevenson Browne Sales with no hesitation. Excellent communication and helpful advice . I have to mention Margret Caddy their After Sales Manager. She was so helpful , reliable and kind when I was concerned about aspects of the ongoing Sale. Thank you to all atStephenson Browne Alsager. Carol Mayer

Carol · 6 April 2021

★★★★★ 1/5

Trustpilot

Run by absolute idiots

Run by absolute idiots. Had me waiting at a property for over an hour, only to find no one way heading over. Use someone decent guys

Paul · 17 July 2026

★★★★★ 5/5

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Would highly recommend Stephenson Browne! We purchased our new home through them in Alsager in September 2022! Their friendliness and communication since our initial contact was brilliant. They were so helpful through the process, keeping us updated on each stage. We were renovating our new home, and they were that helpful that they even booked viewings in for us to measure up the kitchen (the house was vacant). A massive shout out though to Brittany Stokoe and Margret Caddy who both dealt with our purchase. We would very happily look to sell our property through Stephenson Browne in the future. Customer service is a 5/5 and their professionalism was brilliant! Thanks again xx

Emily · 6 January 2023

★★★★★ 1/5

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Rented an apartment for 4 years manged…

Rented an apartment for 4 years manged by SB for the last 2 years. They do inspections every 6 months, never any issues on the reports.

Andrew · 27 May 2026

★★★★★ 1/5

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Would not recommend SB sales or lettings unfortunately. Lettings: completely inept, verging on unscrupulous. Make sure you take your own pictures of property when you move in and ensure any issues and all communications are in writing to protect yourself. We had to go through the deposit protection service as a greedy landlady from Knowle End in Audley decided to refuse to give us our deposit back (backed by SB) despite us leaving the property in a far far better state that when we received the keys. They tried to bill us for prior tenants damage, left us with faulty fire alarms which made a persistent beeping noise (that we could not access), windows without safety locks, tins of paint left in the property, disgusting carpets and wardrobes, no cleaning done prior to moving in. Things that they agreed to were then lied about and reneged on following tenancy. Long story short, it took us 11 months to get our deposit back! Avoid at all costs. Don’t actually know what they do for their money. No one I know would now touch SB with a barge pole!

Elocin · 31 October 2024

★★★★★ 1/5

Trustpilot

Complain about anything and be prepared…

Complain about anything and be prepared for a s21. As others have mentioned, they look down their noses and expect you to drop everything with little notice. Even my dad’s funeral wasn’t a reason to cancel an inspection, also note I had lived there nearly 4 years. Note for ladies, some seriously creepy contractors that like to proposition you even with kids around. Best thing they did was give a s21 as I now have a permanent home in a better location and without having to deal with these slumlords.

Claire · 10 October 2024

★★★★★ 1/5

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we have lived in same property for 4…

we have lived in same property for 4 and a half years originally let through Timothy Brown then taken over years later by Stephenson browne they have to be the worst company i have ever known in all my years of owning and renting properties the first thing they do when taking over is get landlords to put rent up then they come round and look down there nose at you because you choose to rent they have repair people who when they ring you up expect you to drop everything and be prepaired to be at there beck and call and god forbid you work.

Simon · 8 September 2024

★★★★★ 1/5

Trustpilot

Issues with rentals

We live in a small cul de sac where three houses have been rented out by this shoddy company. Needless to say all three tenants are causing issues in the street and SB are completely and utterly disinterested. Yes they have been contacted by me and others. I am not writing this review for any other reason than to say that if you’re a landlord you cannot trust Alsager branch to manage your property correctly because due to their inaction there’s a real divide opening up on this street. I plan to sell next year but guess what these guys won’t get a look in based upon my experience and the other reviews on here.

Brew · 5 September 2024

★★★★★ 5/5

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After 5 long months with an online agent I had Stephenson Browne value my home. I cannot recommend them highly enough as being pro active and professional. House on the market with them and inside one week of going live I had 4 potential buyers to view the property. It SOLD within a week. Everyone kept me updated, and were extremely helpful. In hindsight I wish I had gone to them first. Thank you all at Stephenson Browne for selling my home, you were amazing.

Sandra · 20 May 2021

★★★★★ 1/5

Trustpilot

They gave my personal details to their…

They gave my personal details to their legal team without asking for my consent. GDPR breach right there. There legal team got in contact with me and tried to push their conveyancing services on me. When I told them I wasn't interested, the gentleman on the phone turned hostile and hung up abruptly. I cancelled all house viewings with them after this. Get that dog back on its chain, or you'll lose all of your business.

James · 18 June 2024

★★★★★ 2/5

Trustpilot

Disappointing experience overall

I had a disappointing experience with Stephenson Browne during the sale of my property.

Black · 30 March 2026

★★★★★ 1/5

Trustpilot

Do not recommended

I spoke to the Newcastle branch about a property and they arranged a viewing for me. They promised to send a confirmation email to me but I haven't received it. At the day the viewing was arraged, I called them and they said the house has been sold. Zero communication, poor service.

Mihaly · 21 September 2024

★★★★★ 5/5

Trustpilot

Great company bought my first house…

Great company bought my first house from them. They did constant chasing threw the process to find out were the sale was. Jack and Denes were very helpful

1 · 2 August 2022

★★★★★ 5/5

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Stephenson Browne went above and beyond to make our house sale and purchase as stress free as possible. Margret in particular took on a lot of extra work and worked out of hours to resolve a number of external problems and we couldn’t have done this without her!

Lauren · 2 July 2021

★★★★★ 5/5

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Just purchased a house through SB. Excellent service from start to finish, Margret and the rest of the team went above and beyond to help. Will definitely use them again.

Jayne · 2 July 2021

★★★★★ 1/5

Trustpilot

The web site is terrible

The web site is terrible, so hard to search for properties. We were looking, for a property they have for sale but gave up so un user friendly. They need to impove.

Simon · 26 January 2024