5/5
TrustpilotSo understanding and helpful
So understanding and helpful. Tony was so friendly! I couldn't recommend Reeds Rains more!
Trusted Agent profile · Cheshire East
Reeds Rains Wilmslow reviews in Cheshire East
★★★★★
2,254 reviews across 2 platforms
32 Alderley Road, Wilmslow, SK9 1JX, Cheshire East, SK9 1JX
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Cheshire East, at 32 Alderley Road, is rated 3.8 out of 5 across 2,254 reviews on two platforms, including 243 Google reviews rated 4.9.
Reviews
Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThanks Vicky for making the whole…
Thanks Vicky for making the whole experience really pleasant, you have great interpersonal skills. You obviously enjoy your job and you are really good at it.
5/5
TrustpilotGreat service in Plaistow
Stephanie in the Plaistow branch was a great source of support during the purchase of our new home - she was available for help with everything (including matters relating to the sale of our previous property, which we were doing without an agent) and kept a close eye on the whole process from initial offer to completion. We're very grateful for all of her help, and very happy in our new home!
5/5
TrustpilotDurham Branch
Durham Branch - I honestly would give them 10 starts if I could! Gem and Lucy are the main people I have been dealing with in purchasing a property. They have been really helpful and understanding through the purchase ensuring that any questions we have had have been answered and liaising with the seller for us. They are polite and professional and I would not hesitate in using them to sell or purchase next time round.THANK YOU LADIES!
2/5
TrustpilotDissapointing, Tedious and Expensive
Dissapointing and tedious. I bought a property through RR. The process was slow and mediocre but in an industry where it's predominantly poor I was patient and can say it was 'ok'. I gave my new investment to RR to then let out and manage. Again the lettings process was alright, ongoing management was a little slow but a few of their people have a good service. After the second year, my tenancy was coming to an end and no one seemed to care. Myself nor my tenants heard from RR despite chasing until after the end date of the tenancy. By that time I had contacted my tenant myself (obviously) and made our own arrangements. Once RR eventually realised they'd dropped a ball, rather than apologise and look to win my business back, they proceeded to pursue me for a termination of service fee. I will not be using their business for any future transactions or management of my portfolio. And should I come across a property I wish to buy advertised by them I will go out of my way to locate the owner and deal directly with them. Not good enough.
5/5
TrustpilotReeds Rains Are Outstanding
Reeds Rains have been so so good. I am usually a sceptical person who doesn't trust organisations easily. Reed rains have earned my trust and are diligent in there processes. I can't thank you enough!
5/5
TrustpilotStephen from Reeds Rains Widnes
I dealt with Stephen this morning in regards to a few queries I had on the move in process. Excellent!
1/5
TrustpilotVery sharp and dodgy sales tactics
Very sharp and dodgy sales tactics, abrupt and surly, not convinced they pass on accurate information to thier clients, are they trying to maipulate sellers and buyers for thier own selfish reasons, another case why estate agents need to be regulated.
Agent replied · 29 October 2024
Hi Lee,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotDont think anyone works here.
Fine unless you need them to actually do anything.Nearly a month on from trying to get a deposit returned, no return contact, excuses and promises of phone calls back not being fulfilled.Joke of a branch (Glengormley).
5/5
GoogleWell what can I say, What a team at Wilmslow. Mark ( manager) made me feel very relaxed and confident in selling my property with Reeds Rains. he explained everything in easy terms, Jo (assistant manager) again made us feel very welcome and relaxed and Yeah totally at ease through the whole process. She explained what was happening when things needed to be done, all of the guys at Wilmslow have great customer service and it shows when you walk in, I am thrilled that it's almost finished but have enjoyed the laughs as well. Thankyou for everything Guys, it's been a pleasure to have dealt with you. You've worked so hard to get everything through and I appreciate it. So it remains for me to say Thanks, Well Done for all your hard work, and All the Best....... Ruth Stiegler
5/5
GoogleSelling a house is supposed to be stressful - even more so when you don't actually live in the country anymore. We are so grateful to Reeds Rains Wilmslow for making the whole process stress-free. From Mark who gave us a very down-to-earth and realistic appraisal of our property to Jo who oversaw the sales process, nothing was too much trouble - all the things we couldn't do ourselves because we are overseas Jo made sure were dealt with for us. We wouldn't hesitate in recommending Reeds Rains Wilmslow.
5/5
GoogleMatthew was a complete professional in his field and was most helpful in every way. He is a a pleasure to deal with. Chris Duddy
5/5
TrustpilotPurchasing made easy
I recently purchased a property through reed rains. I wasnt in a hurry to purchase and the staff didn’t rush me, let me view the property when I wanted to (several times ) and guided me through the purchasing process at my pace. Overall the staff were experienced, professional and very friendly throughout. Special thanks to manager Sue. Ben and Grace. You are all a credit to the company and thank you all. Keep up the good work.
1/5
TrustpilotAppalling.
When moving in the house was damp and dirty, stains and dirt over most surfaces dispute being told it would be fixed.Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make any repairs.On leaving, reeds rains continued to harass the tenant and demanded payment for cleaning, despite cleaning being done by the tenant and the dirty state it was leased in.You will not get a straight answer out of them.I could not recommend them less.
1/5
TrustpilotRental. Severe damp, mildew and mould.
I had the misfortune to use this company. Issues immediately with damp in the property which were repeatedly flagged up and not resolved. The conditions lead to wardrobes and desks being thrown out due to mould damage, mildew and spores on my sofa and mattress, and increased asthma symptoms. All of this was told to the company, merely to be told move furniture further away from the walls. As though 5 inches away was not enough. Walls and wood furniture were bleached fully once a week by myself but merely masked the issue and didn't treat it.Despite citizens advice, and a member of staff at reeds, saying this is unacceptable conditions and a breach of contract, the repairs were still not made. Staff that don't listen or resolve issues, shocking.As well as these awful conditions, dispute has been made over the return of the deposit. How this company is still running is an amazement. I have heard multiple stories so similar to this and yet no improvements.
5/5
TrustpilotVery good
Very good, been hard trying to rent due to COVID but St. Helens reeds rains have been amazing thanks to Ellie Wilson!
5/5
TrustpilotTom and Derry was very helpful
Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.
5/5
TrustpilotA big thank you to Stephen Lennox and…
A big thank you to Stephen Lennox and the team at the Widnes branch - fantastic service !
5/5
TrustpilotTop marks for the selling of my…
Top marks for the selling of my property. You have been on the ball with every detail keeping me informed at all timesThank you so much for making life easy
Agent replied · 29 October 2024
Thank you!
5/5
TrustpilotBrilliant!
This is the Hebden Bridge I am talking about, the Staff have been nothing but determined, understandable and what’s more really pleasant always. I have had 6 houses all different area (not mine!) and they have done nothing but their best. By the way they’ve all been sold!
5/5
GoogleMark and the team were excellent with my house sale which made for a quick and easy sale. I would highly recommend, a reasonably priced service too.
5/5
TrustpilotWe have rented our property through …
We have rented our property through Reeds Rains Formby. The whole process was brilliant from start to finish, the branch manager Emily was really helpful throughout. Cannot recommend them enough.
5/5
TrustpilotAlan and Pat at Reeds Rains have been…
Alan and Pat at Reeds Rains have been an absolute pleasure to work with. Very professional, trustworthy and personable. I would highly recommend selling or letting your property through them.
Agent replied · 29 October 2024
Thank you - I will pass on to Alan and Pat
5/5
GoogleMy husband and I have had excellent service from the team at Reeds Rains in Wilmslow. We would have no hesitation in using them again in the future and recommending them to family and friends.
Agent replied · 11 November 2024
Alexandra & Michael, thanks for your lovely feedback and comments, we really do appreciate it. 👍 👍 …
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