Bridgfords Crewe Sales reviews in Cheshire East

★★★★★ 1/5

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Worst agency ever

I rented through Bridgfords for 2 years. They accused us of missing 2 months rent which we had paid and only dropped this when we threatened legal action. They gave us a letter of rent arrears when we refused to pay rent until we had a tenancy agreement which was overdue by about 8 weeks. They gave workmen keys to the property without our knowledge and consent and told them the property was empty so workmen let themselves in when we were home. They refused to confirm how much of our deposit was being challenged until we contacted DPA. By far the worst tenancy agency I’ve ever had.

Gggg · 20 November 2020

★★★★★ 5/5

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Everything went smoothly and Ellie was…

Everything went smoothly and Ellie was a joy to deal with

Margaret · 31 July 2023

★★★★★ 1/5

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Bridgfords Durham

I would like to find something positive about my experience with this estate agent but, sadly, there is very little good to report. I have rented a flat with them for about 2 years and the issues started already at the viewing stage. I was coming from abroad and I contacted them to fix some viewings, I got a reply with a questionnarie to fill and then no further messages. Once in the country I went to the branch to try and fix the appointments and to my surprise they did fix me a viewing but I never got any message about it. I have some experience with IT and I can guarantee you that when you do not receive an email from a known sender it is because the message was never sent. I receive 40-50 emails per day and their messages are the only ones going lost. Anyway I view a flat that was very nice and I decided to go ahead. Long story made short I was pushed to send them all the money before the check-in date but I was not able to see the tenancy agreement until two days before that date. I think this is unprofessional by far. Fortunately the landlord was dealing with repairs so I didn't go through the full management repair system that other reviews mentioned. I asked them if I could have a smart meter installed and never got a reply, when I asked again I never got a clear yes or no, they always replied about some other topic. The issue is also that you always deal with a different person, one day you get a reply from someone and you reply immediately and after 2-3 days you get a reply from somebody else that asks you to explain your request once more. Again not very professional. At some point I asked them for an early termination of the tenancy. This is a very stressful moment and I did not expect any special treatment but at least a clear and swift communication. Needless to say it did not happen, I had to repeatedly ask them to get in touch with the landlord and what were the conditions applied to my request. The landlord agreed to release me from the tenancy if a new tenant could be found so I paid them a fee to market the property. After 3 months of silence the landlord decided to advertise with another agency and they re-let the flat in less than a week. Last but not least Bridgfords informed me of the re-letting 9 days after it actually happened, and always with short and unclear answers after a long series of messages. I think this company needs some better training in customer service and effective communications. All in all I would say they accepted 80% of my requests over the 2 years but always after a big loss of time from my side and a lot of stress. If you look for a stress free renting experience avoid them!

Matteo · 7 September 2020

★★★★★ 1/5

Trustpilot

Absolute nightmare from start to…

Absolute nightmare from start to finish!!! As soon as I moved in the house I discovered that the shower didn't work, so as I was instructed I reported it on their website. After few days passed and several calls from me they finally sent someone over. The guy said that it looks like and electrical fault and he can't fix it few days later I am chasing again and being told that it was an user error and the shower is fine. After many chases and emails finally they replaced the shower after 1 month! For the 2 years I lived in the house, every summer the landlord was selling and I only found out after someone has made an offer and they were coming to see the property. When I asked, why I was not told the house is for sale and that I could have bought it l, they were looking at me like I was an alien and didn't know 2what to say. Anyway, eventually the landlord pulled out of the sale. Dont even want to start on the countless stuff that were for fixing and after many reports no one came to fix anything. Now after more than 2 months I am still waiting for my deposit back and was told that they can't "find" the landlord! They dont even reply to emails, I had to chase them every week until finally they advised me to do a dispute about the deposit, because they can't find the landlord.... speechless! I hope someone reads this and my advice to you is if you see something advertised by bridgfords or countrywide RUN!!!!

John · 15 August 2020

★★★★★ 1/5

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I had the worse experiences in my life

I had the worse experiences in my life with them, and i will never recommend to anybody. Really, not sure how companies like this exist.Summarising the nightmare i lived, as much as possible: i was in a house for 3 years, i paid a lot of fees to them, but they always look for the owner benefits, not for the tenant. They did not provide me with any inventory for the house. I complained about this several times during the tenancy years, and they said do not worry, while you do not burn the house it will be ok. After 3 years, the house was getting sold and i had to leave. They have no communication between departments, and they were calling me with different information. They said, even the house was getting sold i could stay. But the other colleague told me, no you must go. After all the mess and the lack of trust on them, i decided to leave. I agreed with my agent that rather than leave on Friday (the day my contract was ending), i will leave on Saturday, for the proportional cost of a day ~£35. The same Friday I received an email From legal department (not even a call), saying that due to the fact i was staying 1 day more, i should pay £650 (almost the full month), and this could not be deducted from the £1350 deposit. I called my agent, she said the policy of the company has recently changed and that it would be better if i leave this day, if not i would be charged. I started to cry at work, and my boss allowed me to go home. I called a girl to help me clean, we cleaned everything, we managed to pack everything and give the keys back before than 00. I had to slept in a friend house. I left the apartment better than when i got in, and as they could not find anything else, they wanted to charge me the bulbs. Unbelievable. Really the worse experience in my life.

Paloma · 9 August 2020

★★★★★ 1/5

Trustpilot

HORRIFIC customer service

HORRIFIC customer service. I walked into the branch to ask to be put on a mailing list for 3 bed properties within my price range. Instantly, without even asking any questions, I was told by their 'mortgage advisor' (who was dressed in ripped skinny jeans and looked very unprofessional) that 95% mortgages were no longer available so maybe I should wait!! We called her out on how judgemental she was by assuming I would want a 95% mortgage and she got defensive and tried to explain herself but dug herself into a deeper hole. Glad I walked out and never ever went back.

Emily · 8 July 2020

★★★★★ 5/5

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I was extremely impressed by Daniel…

I was extremely impressed by Daniel Gentle working at Bridgfords Rental-Letting Department Wilmslow, with his professional approach to marketing my rental property.I was contacted by Daniel on the first day back from the Coronavirus lockdown. He had gone through all the rental equerries & suitably matched prospective tenants for my property. He went to my property to take further pictures as he felt he could improve on the ones I had supplied due to lockdown, & agree his were far better. He was very conscious of the Government Coronavirus guide lines & came well prepared with his own PPE to take viewings & he rented my property in the first week back at work. He worked long days & was also contactable in the evenings. I'm please to say he found me a suitable tenant in the first week of his return to work. Organised the credit references, checkin report & welcomed my new tenant at the property.Margaret Stretford

Margaret · 3 July 2020

★★★★★ 1/5

Trustpilot

Pondscum.

Literally the worst experience you could dream of. I had no working fridge for 3 months, no working washing machine for 2 months, no hot water for 2 weeks, no heating for a month. They were doing a 'managed property', meaning the landlord didn't deal with the little aspects, but they had to get him to approve money. Therefore I had no details for the landlord, and they just said 'landlord says no' to any requests. End of the tenancy? Refused to release the deposit, eventually responded with £250 in deductions for cleaning, despite their inventory saying 'cleaned to good domestic standard'. It's going to court now. Find another letting agent, your wellbeing isn't worth this.

Sam · 21 June 2020

★★★★★ 1/5

Trustpilot

Do not honour appointments to value property

Didn’t respond to email for valuation so had to arrange via phone. Booked in appointment and they sent 3 text reminders of valuation visit ( varying times ) Sat waiting and chased when no show, messed up at their end. Blamed on staff shortages . If they can’t value your house I wouldn’t have any faith in them selling it !

Alison · 27 April 2023

★★★★★ 1/5

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Mental totally mental!!

Mental totally mental!!! 8 months without oven want to move out they extend the deal got us to pay an other 2 months then when we finely get out they are ignoring my mail about deposit and even telling me the connection is bad they can't hear me I'm home and I can hear you perfectly good over the phone you are using in the office.. Do not use them fully incompetent might as well dig a hole in the ground and live there for better service rent at your risk. Matthew better call me back about my deposit.

Julliiuuzz · 13 June 2020

★★★★★ 1/5

Trustpilot

Dreadful and unprofessional at Bridgfords

I’ve had nothing but trouble with Bridgfords Darlington and their property management centre. As a landlord and paying for a fully managed service, I don’t expect to have to tell my agent every single month that the rent is late and get them to chase it! They failed with each tenant to set up a standing order. Had 2 really bad tenants and don’t believe they conducted the references correctly as the tenants history speaks for itself. They must have known they had a history of non payment and damaged properties.....After raising concerns about a recent tenant I was told I was wrong, they wouldn’t investigate and to give them a chance. The outcome was £1000 in damage for which I was only awarded £305 by zero deposit. After I complained early doors I was given a discount on fees and a named contact in branch but this didn’t help. Emails sent were often badly worded, spelt incorrectly and not professional. After ceasing my contract with them and waiting for my zero deposit claim they held onto my claim payment for 4 weeks. No emails from them or calls to say why. I called weekly but got no answers apart from “we can’t find the payment” and no apologies. Sent a formal complaint to the accounts department about holding onto my money and the response was simply “ the payment has been released and will be with you in 3 working days”. That’s the official response to a complaint. These people are literally unbelievable. Bad tenants, avoidable damage ignored and dreadful customer service through their “fully managed” service. Please do not use this company. You’ll regret it I promise.

Joanna · 14 May 2020

★★★★★ 2/5

Trustpilot

Avoid

Had to leave my rented property for work purposes.

Jay · 9 September 2025

★★★★★ 1/5

Trustpilot

There own staff took my property off…

There own staff took my property off the market. Because someone wanted to view it but did not have enough funds to purchase. They then since said I called There member of staff vulgar words which I never did and it was me who asked to remove my property. DO NOT use these to sell your property at your peril if you have any sense. One word.... shocking.

Jason · 28 June 2022

★★★★★ 1/5

Trustpilot

Unfortunately I had to give a one star…

Unfortunately I had to give a one star just to write this shame they don't have a minus star, this company with out dought ie(durham branch) is the worst and set of people that me and my partner have had to to deal with, after renting a property for over 4 years through this agent it has been nothing but poor communication and lies, after leaving this property and moving forward to another property, my partner by genuine mistake when handing keys back also handed in our new garage door key, when we informed staff the durham branch(Sophie) refused to give them back after 3 weeks of asking this person now claims they have never had them, nothing but lies from this person, now we are having our calls ignored, his person attitude is nothing short of absolutely disgusting, I work with thousands of customers, if I spoke or treat or even remotely spoke to anyone of them slightly in this manner I would be finished on the spot, this person(Sophie ) is now holding our bond to which the landlord has personally thanked us for leaving the property immaculate, anyone wishing to use this company I would strongly advise do not they are nothing but unprofessional, ignorant, rude, totally disrespectful to peoples needs, and absolute bare faced liers

Mr · 20 December 2019

★★★★★ 1/5

Trustpilot

Be very careful with them

Be very careful with them, they are professional stealers! Keep a thorough written record of every time you contact them or viceversa, every contract, email or even phone records. I will tell you my story briefly. Rented an apartment in machetes City Centre, had to pay £950 deposit. Was supposed to move out 1st November, called them 3 times in October to tell them, first 2 times they said they would send me a form to sign and send, that didn’t happen, called them a third time and they said they were busy and would call me back later that day, didn’t happen either. 1st of November I pop by to drop the keys and denied all attempts to reach them from my side. 3 weeks later I call them to claim the deposit, they said according to their system I was still in the apartment and denied me passing by the 1st and handing over the keys. Still don’t want to return the deposit. Had to open a cause in court now. ASK WRITTEN PROOF OF EVERYTHING YOU DO!

Keven · 17 December 2019

★★★★★ 1/5

Trustpilot

What a shambles if you need a mortage…

What a shambles if you need a mortage reveiw I would give a wide birth 5 months down the line still nothing the first time we used these they were great 3 years ago but this time was painfull been forced to go to hills residential who were very fast and efficient worst experience of my life and will not be using these again please feel free to get intouch and would tell you it all but the bad experiences that are on here are all true sorry but I have got that much to say to fill this site twice over hope you dont go through same experience at bridgefords swinton

David · 9 November 2019

★★★★★ 1/5

Trustpilot

Swinton Branch Really bad experience from this guys…

Really bad experience from this guys bad costumer service,I went there booking an appointment with the financial advisory he was completely rude also asking me a lo of financial information without giving me any information saying that he doesn't have enough detail after giving him what was required.They should respect their costumers if they want to be in this business ...now days it seems like you work for nothing because ones you want to invest you money you find thiss di** heads...Before you go to a viewing guys always make sure to research who you dealing with some people waiting in their desk to treat you as nothing...

Ibrahim · 5 November 2019

★★★★★ 1/5

Trustpilot

The worst experience I've ever had as a tenant

I was a tenant in the North West. They were ridiculously thorough with my background checks, even though I have a perfect tenancy history. But they made it very difficult and the whole process dragged on for many weeks. But I was eventually able to move in. The experience was enjoyable at first and I liked the flat. Then the agency let a bunch of 18 year olds move in on the bottom floor. The woman, M., felt sorry for them and even gave them a fiver towards their electricity fees. I took one look at them and realised they were going to be a nightmare, so planned to move out as soon as my six-month tenancy was up. It was so obvious they were going to be trouble, how vacuous of the agency to let these unproven tenants move in with no past history in renting. Especially considering the ridiculous rigmarole I had to go through to clear their various renting history checks. Sure enough, my new neighbours were a nightmare. Ultimately, they trashed their flat and abandoned the property. Robbing my flat in the process, so I had to get the police involved. To make matters worse, despite constantly asking the branch to fix the front door to the entire property, they didn’t. All you had to do was push on the front door lightly and it opened. So the youths had a perfect excuse to rob everyone. Which they duly did. It quickly got frightening. Once the youths moved in, on several occasions around 1 am some of their rivals (the youths were obviously going out and creating acrimonious issues) battered the front door down to the house. At one point their flat was ransacked by a rival gang. They literally tore through the flat as I watched helplessly from upstairs, a gang of 10 or so trashing the place. I was wondering if I was next. Shortly after the youths downstairs started begging me for money, stole from my other neighbour, and turned the back garden into a tip that led to a complaint from those in the area to the council about the mess the youths were generating. Once my flat was robbed (and it was obvious the youths had done it), Brigdfords clearly didn’t care. I came home one night and the door was axed in at the lock and had been rammed open. The replacement Bridgfords provided for a door handle was a block of wood drilled in over the top of the gaping hole where the lock had been. They took that approach very obviously to save costs on a new door. So I had to heave at that just to get my door open. I brought this up with M. and she got cross that I did, suggesting the issue was already solved. One of the repairmen rounded on M. over the state of the front door to the whole property and they FINALLY fixed a solid lock to it.Eventually the youths abandoned their flat and occasionally reappeared, either pretending to rob it again or to tear down any repairs put in place. All of this because M. felt "sorry" for one of them, they put everyone else through that nightmare. At one point I went into the youths’ abandoned flat as the door was hanging wide open. I looked in and the place was destroyed. I've never seen anything like that. I commented on the state of the place to M. over the phone and she angrily rounded on me that it was private property.Do you think, just maybe Bridgfords, that you should have exercised some caution over letting a bunch of 18 year olds into a flat with no previous rental history? By that point, dealing with that incompetent woman was enough and I delightedly got out of my contract. I never received an apology for any of these issues. Nothing. Frankly, I should have taken them to court. As I would have won. But I just wanted to move on with my life. Overall, an appalling experience and I've avoided the estate agent ever since.

Bruce · 31 October 2019

★★★★★ 1/5

Trustpilot

Bridgefords Buxton

Whilst the photos, webpage etc were excellent I was annoyed to find Bridgefords took my property off the market as soon as an offer was accepted. The whole procedure then took 4 months due to problems in the chain. During this time there was no guarantee the property would be sold but potential viewers were turned away until I found out and insisted it be out back on the website.At no point would Bridgefords acknowledge they had done anything wrong or apologise. They are happy to accept over £5000 as a fee but do not consider the seller is the customer.Our complaint is currently with the Ombudsman.

Steve · 23 October 2019

★★★★★ 5/5

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Thank you to Louise and Rebecca at…

Thank you to Louise and Rebecca at sandbach branch for selling and finding me a new house! Can’t fault the service you give .. 100% would recommend! Thank you!

Lauren · 17 October 2020

★★★★★ 2/5

Trustpilot

Disappointing service

Disappointing service. They were great over the phone in setting up a viewing but when I arrived, the agent didn't know anything about the property at all and wasn’t able to answer any simple question - this may be a selling tactic used but I’ve never experienced this before. When I put an offer down in time for the very strict and quick deadline they gave, I didn’t even hear back. The only contact I received was from their mortgage department trying to sell their mortgage advice service (which I’d previously said I didn’t need). I then explained that I’d never heard back about my offer and they said they’d have someone ring me, which they never did. I only found out when the house was updated as sold on right move. I really hope I don’t have to deal with them again in my property search, as reading their reviews suggest this is their usual type of service.

Catherine · 13 September 2019

★★★★★ 1/5

Trustpilot

They took a month to sort a viewing for…

They took a month to sort a viewing for a property I wanted to rent. Every time we were due to meet they had an excuse such as the tenant wouldn’t let them in the house, but left it until 15 mins before the appointment to let me know. The photos supplied weren’t what was on the description, said it had been decorated and carpeted recently.. The state of it was awful and shouldn’t have been put on the right move website in that state. When I said I was interested they said they don’t work on a first come first serve and would be in touch, I waited over a week for contact back, left voicemails and then I find out today that it’s been taken off rightmove and offered to someone else. The lack of communication is abysmal. I do not recommend anyone even bothering enquiring. Useless.

Jaz · 12 September 2019

★★★★★ 1/5

Trustpilot

Bridgfords - Sale Branch

Very disappointing experience with Sale branch in selling my home. They were disorganised - cancelling their own viewings last minute because they were short-staffed, not providing feedback on viewings and not letting me know when potential viewers had cancelled appointments. They were not proactive in any way and were unable to provide any constructive advice when asked to review the reasons for the slow progress of the house sale. I have changed agents and it is like night and day, with the new one being everything Bridgfords is not!

MH · 21 August 2019

★★★★★ 1/5

Trustpilot

Months of mistakes. Avoid.

Brigfords Whitefield who I listed my house for sale with closed down, so I was moved to Swinton. This company doesn't have the people or processes to run a service they tell you they can offer.1. My property was meant to be listed as premium, yet never was at Whitefield, until I'd been moved to Swinton. 2. The new images I had done after decorating my house, wasn't used on the new listing with Swinton! I had to keep chasing them up to get them to update their images! (2 months later they're still not!) 3. They didn't have a video for the property which was included as a premium listing apparently. In short, you get a generic video that has no relevance to your area, with some grotty shopping centre appearing in the video out of area, and surprise, again with the OLD images used for this lol. You couldn't make this up. Again after weeks of chasing... These images were never updated, confusing prospects as to what the property actually looks like.4. They put a agent to show my house who was brand new to the area and business it would seem. Had no idea about the surrounding area, even though I'd spent a ton of time with the magaer explaining all about this, (Libby Wilson).. You'd have thought they'd want to put their best people on my house to make up for all these errors and 3 months of wasted time with the old office in Whitefield that has closed (now I see why!)5. The new agent, arrived for the first viewing with a family not suitable for my property, I was told it was a 'young woman who's dad is buying it for her' in fact there were 2 Asian familys of 8 who wanted to look, which my house was too small for.She even forgot the keys when she arrived for the showing - - I wasn't far walking the dog so when she called I run back to let them all in!6. For the second viewing, the same woman arrived 10 mins late. The viewers who had been waiting a while were about to leave... I was notified with my alarm system when they pressed the door bell, so I called the estate agent who told me she's running late, and I simply said 'OK maybe just let those coming to view the property know so they don't leave' lol. They were ideal buyers, younger couple really loved the property, and the agent was expecting them to put in a offer from the phone call she gave me, I said maybe get them back for a second viewing first! Show them the area etc and get them back.Her lack of experience really shows.So after all this, I emailed the manager again Libby, who assured me the video will be updated with the correct images, etc and to have more experience agents show my property.... Since then, nearly 3 weeks ago, I've heard.... Nothing. THERE'S STILL OLD IMAGES ON MY CURRENT LISTING THAT I'VE ASKED FOR MONTHS TO UPDATE!! I chase again 1 week ago for an update... Nothing.Seems to me, this company is closing down and noone really cares... And they're taking it for the last ride.Other than that, it's no wonder online estate agents are taking over...

Darren · 4 August 2019