5/5
TrustpilotSavills Newbury
I was very happy with the way Savills Newbury handled the sale of my parents’ house. Deborah Giacobbi provided just the right amount and timely communication about issues and progress.
Trusted Agent profile · Cheltenham
Savills Cheltenham reviews
★★★★★
1,843 reviews across 2 platforms
Imperial Square, Cheltenham, GL50 1PZ, GL50 1PZ
Savills's office in Cheltenham, at Imperial Square, is rated 4.2 out of 5 across 1,843 reviews on two platforms, including 79 Google reviews rated 4.7.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAvoid
Avoid! Totally unprofessional and full of false promises they cannot deliver.
Agent replied · 31 October 2024
We are sorry to hear that you had a negative experience. We take pride in delivering great service, so we would like to learn more about your experience so that we can investigate. Please email more information to socialmedia@savills.com so that we can assist you.
5/5
TrustpilotSavills sold our house quickly and…
Savills sold our house quickly and efficiently with good communication
Agent replied · 31 October 2024
We appreciate your kind words and are glad to have been able to help you. Please feel free to get in touch if there is anything else you need.Regards,The Savills Team
5/5
TrustpilotExcellent service throughout
Excellent service throughout Calls always returned & E Mails responded toAlways felt they were there to help
Agent replied · 31 October 2024
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExcellent buying experience
Excellent service buying through Daniel; responsive, transparent and helpful throughout.
Agent replied · 31 October 2024
I am very grateful for your kind words. Buying a home can be very stressful, so I am glad to have been able to assist. Please feel free to reach out with any further questions.Regards,Daniel
5/5
TrustpilotExcellent
Excellent, got a swift result.
Agent replied · 31 October 2024
Thank you for taking the time to review our service - feedback is always incredibly helpful.
1/5
TrustpilotIgnoring deadlines
Ignoring deadlines. Extremely late on maintenance issues and returning deposits.
Agent replied · 31 October 2024
We are very sorry to hear that you have had a negative experience. We aim to provide excellent service at all times and we are disappointed to hear that we have fallen short. Can you please send more details to socialmedia@savills.com so that we can investigate?
1/5
TrustpilotMaintenance requests…
Maintenance requests are not getting addressed in timely manner. We have some requests still left open from almost a year ago…
5/5
TrustpilotBest agents in town
Best agents in town. They have the largest selection available and are very professional and trustworthy. Tzveta B.
Agent replied · 31 October 2024
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
5/5
TrustpilotGreat service from George Prior
George Prior helped me find a flat, and he was absolutely fantastic. He was incredibly responsive, and helped me navigate each step of the process.
5/5
TrustpilotGraeme provided an excellent service
Graeme provided an excellent service - highly personable and professional
Agent replied · 31 October 2024
I am so glad to have been able to help and I thank you for your kind words. I look forward to working with you again in the future!Regards,Graeme
4/5
TrustpilotA professional experience from start to…
A professional experience from start to finish.
Agent replied · 31 October 2024
Thank you for providing us with an update and for taking the time to review our service
5/5
GoogleSavills provided a professional, comprehensive service for our sale that I could not fault. We were kept informed promptly and clearly at all stages of the process, and the communication was always clear and friendly.
5/5
TrustpilotAlways a pleasure to deal with Savills
Always a pleasure to deal with Savills. They said they would sell and they delivered. Thank you to the great team in Battersea Park
4/5
TrustpilotGood experience overall and would use…
Good experience overall and would use again. Sometimes relatively slow in getting back on issues with the flat and often quicker to go direct to Landlord.
5/5
TrustpilotSavills have been incredibly efficient…
Savills have been incredibly efficient from finding a tenant to them moving in
Agent replied · 31 October 2024
Thank you, Trevor. We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotGreat first class service provided by…
Great first class service provided by Sholto. Fully updated from start to finish.
Agent replied · 31 October 2024
Thank you for the positive review, Greg. It has been a pleasure dealing with you and enjoy your new home!Regards, Sholto
5/5
TrustpilotExcellent service and very easy to deal…
Excellent service and very easy to deal with the whole team at Savills
Agent replied · 31 October 2024
Dear Stephen, we really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
GoogleWe have had the pleasure of dealing with Savills whilst currently searching for our next house. We have had several meetings with Ralph who had gone over and above what we have experienced with other agents in Cheltenham. We are very grateful to the whole teaming for helping us. Highly recommended!
5/5
GoogleAndy Morrison in the Cheltenham office sold our house. The service was excellent, the photography illustrated the best features of the house and we had an offer within 3 weeks. Can highly recommend them.
5/5
TrustpilotProfessional and very competent
During a slightly complicated purchase, Savills did an excellent job of keeping things moving forwards. Kay McKluskey handled the purchase and we found her to be professional, friendly and incredibly responsive. We would have no doubts in highly recommending both Savills and Kay.
2/5
TrustpilotBAD CUSTOMER SERVICE!!
BAD CUSTOMER SERVICE!!! I put the 3 time this review, trust pilot delete all the time and I don’t understand why ??? That very strange!!!
5/5
TrustpilotSavills provided an excellent service…
Savills provided an excellent service in marketing and selling Nether Balgillo famhouse.
Agent replied · 31 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotI am a tenant who rents a property…
I am a tenant who rents a property through Savills, they could not be any worse. Not recommended.
Agent replied · 31 October 2024
Hi Kevin, we're sorry to read your review. We would like to investigate this - please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
