5/5
GoogleWe’ve recently bought a house from Chris and the team and I would highly recommend them. They were really helpful, open & honest which allowed us to proceed quickly through the sale.
Trusted Agent profile · Cheltenham
Savills Cheltenham reviews
★★★★★
1,841 reviews across 2 platforms
Imperial Square, Cheltenham, GL50 1PZ, GL50 1PZ
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Savills's office in Cheltenham, at Imperial Square, is rated 4.2 out of 5 across 1,841 reviews on two platforms, including 79 Google reviews rated 4.7.
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Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExceptional Assistance and Support from Savills During the Purchase Process
I purchased a newly-built house through Savills in the vicinity of Solihull. Savills has been tremendously helpful and provided invaluable assistance throughout the entire purchasing process.
Agent replied · 31 October 2024
Hi David, we understand the charger is now being fitted by the developer, we do apologise for the delay from the developer.
5/5
TrustpilotQuite simply, everything you'd want from an Estate Agent
I have just completed my house purchase via Savills (Petworth). The service my wife and I received has been first class throughout and I'd like to thank, in particular, Daniel Clay for his professional and friendly approach throughout. Quite simply, everything you'd want from an Estate Agent.
Agent replied · 31 October 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
5/5
GoogleJust completed an apartment purchase through Savills in Cheltenham and I can highly recommend them. Becky Brooks was my main contact and I found her to be thoroughly professional in every respect.
1/5
TrustpilotService - 0 star
What a waste of space. Trying to transfer a lease as I want to sell my business. 6 to 7 months gone and even they haven't contacted the landlord. Excuses after excuses.
Agent replied · 31 October 2024
We are sorry to hear of your experience and would like to help. Please email further detail to socialmedia@savills.com so we can investigate and hopefully provide you with a resolution.
5/5
TrustpilotI enjoyed working with the Savills team…
I enjoyed working with the Savills team who were professional but friendly throughout. My apartment was eventually sold to an overseas buyer as was expected. Great Service.
Agent replied · 31 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotA very efficient and professional…
A very efficient and professional experience from start to finish. Any information we requested or questions we had were dealt with quickly and all of the staff we interacted with were extremely friendly and helpful.
Agent replied · 31 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotTom Wharton very communicative
Tom Wharton very communicative, and generally Savills responded promptly to my questions.
5/5
TrustpilotSelling a house in a pandemic
Selling a house in a pandemic was never going to be easy but Charlie, Ryan and other colleagues did everything they could to help and support us through the process. They were endlessly attentive, hard-working, helpful and thoroughly professional. We would absolutely recommend Savills.
Agent replied · 31 October 2024
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotA great service from Tami Falzon at…
A great service from Tami Falzon at Savills. She was always very professional in her dealings with tenants, other agents and contractors. Her support was invaluable in securing a positive outcome to our recent issues with the apartment above. It was a pleasure working with her
5/5
TrustpilotHelpful
Helpful, positive outlook, always polite and resourceful. The agent even helped me clean the sink in the flat before a new tenant moved in which was over and above her duties.Also the tenants like her as well, which is important.A pleasure to work with
Agent replied · 31 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotReview for Harry Briggs Reeve of Savils
Savils are the agents for my landlord and the agent I’ve been dealing with is Harry Briggs Reeve.It has been a pleasure dealing with him concerning my retirement and surrender of my farm tenancy. I have found him to be fair open and honest with me throughout all the dealings concerning this transaction
5/5
TrustpilotSavills were fantastic dealing with the…
Savills were fantastic dealing with the sale of our property. Richard Brooks we cannot thank you enough for your help and just so professional. All the team were amazing with any questions etc. We have purchased through Savills and most certainly would deal with them again. Thank you.
5/5
GoogleA huge thank you to Raph and the team at Savills Cheltenham for all your help to make possible our move to our "forever home". Your expertise was invaluable. We really are delighted.
5/5
TrustpilotHannah has helped me throughout my…
Hannah has helped me throughout my moving process in the new apartment i currently live in. I am very pleased so far about the apartment, as well as my experience and the help i had from her.
Agent replied · 31 October 2024
Thank you for taking the time to leave a review. It a pleasure to assist you. We look forward to working with you again in the future.Regards,The Savills Team
5/5
TrustpilotExcellent sales and rental departments
I have now been involved with Savills in the rental market and the sales market. Both are equally good and run very well by management with a great team to follow.
Agent replied · 31 October 2024
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
1/5
TrustpilotNegligent, mean, liars
Initially presented by real estate agency Savills with a beautiful 1 bed and promised luxurious amnesties/services when I moved at Lillie Square at the end of 2017, however sadly the reality proved to be quite the opposite and my experience at the property has been disappointing to say the least. I ended up paying thousands of pounds in bills received retrospectively due to negligence and false advertising on behalf of agency Savills. The building had not been registered with the council and the property hadn’t even been allocated a tax band (although had been advertised as such) causing major delays with council tax bills, internet and electricity supply etc. I had no heating last winter due to an error with the comfort cooling system both estate ADMIN nor SAVILLS were unable to solve for MONTHS. I have interestingly been issued bills worth £600 for this period I have had no heating in from Switch2, the dubious heat network provider the building uses.I was told my Fiona Head of Complaints that these issues were to be expected to come with a new built. When asking them for compensation for the issues I was refused it and given notice to vacate the property. The only soothing thought is that I am due to leave the property soon, leaving all these problems and nightmare behind.
5/5
TrustpilotPicked up the phone and then sold my…
Picked up the phone and then sold my house. I knew how long it would take and how much it would cost. GreatThe help finding a solicitor who efficiently handled the paperwork was a bonus
Agent replied · 31 October 2024
Thank you for your lovely review. It was a real pleasure being able to help you and if you need anything else please let us know.
5/5
TrustpilotHouse sale
We would like to commend George Hill on overseeing a successful and professional sale. Always very quick to raise and answer questions, explain any issues, and a pleasure to work with. We would fully recommend.
Agent replied · 31 October 2024
Thanks for the review, Tim. We really appreciate it - and very happy that we could have helped you.Regards,George
4/5
TrustpilotWelcome relief!
After a distinctly average experience with one of their competitors on a purchase that fell through, our experience with Savills (and Millie in particular) was a welcome relief. Professional, pragmatic & strong communication helped close out a relatively swift new home for our family.
Agent replied · 31 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
4/5
TrustpilotTireless Support
Throughout a lengthy and complicated sale - first Brexit issues, then Covid 19 restrictions - the Savills negotiators gave excellent advice and personalised support: in particular, during the final stages of completion, when their extensive professional experience ensured the successful outcome. Highly recommended.
Agent replied · 31 October 2024
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotSale of my Property
Excellent professional friendly service
Agent replied · 31 October 2024
Thank you, Paul, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
2/5
TrustpilotShame on you
The support from Savills during our rent period was ok. However we have just been withheld 10% of our rent deposit return because of two small issues. No understanding or flexibility for moving out during a lockdown period. Shame on you Savills!
Agent replied · 31 October 2024
We are sorry to hear of your experience, if you'd like could you email further information to socialmedia@savills.com in order to investigate further?
5/5
TrustpilotI am very thankful to Luke Richardson…
I am very thankful to Luke Richardson who is definitely very helpful, sincere and professional to my letting. I could find my ideal place within 10 days where I am outside UK. He did a great job to my family.
Agent replied · 31 October 2024
Thank you for your kind review - and good luck in your new home!Regards,Luke
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Tell us what you need and we'll put you in touch. Savills Cheltenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
