Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleBought through Savills and that was fine. Ian who does the viewings is very helpful and Sophia in the office was great too.
THEN we rented the flat out with Savills which we wont be doing again.
Poor service from multiple people in the run up to the start of the tenancy and this continues now. The cost for services they quoted were extortionate for the work that needed to be done, ie cleaning and some odd jobs.
The service has not improved much now the tenant has moved in with maintenance jobs not being sorted promptly and rent not being paid across in a timely manner.
Im sure there are far better letting agents in Cheltenham and wouldnt recommend Savills because of their name.
Rebecca · 10 October 2023
★★★★★ 5/5
GoogleWe bought a property via Savills Cheltenham.
Omer did a stellar job throughout the sales process. He was very proactive, efficient, and had all the information, facts and nuances of the property that we were viewing. Omer organized timely viewings and came prepared with information to hand.
During the sales process he liaised with multiple parties to ensure completion was done on time and dealt with any blockers in a very prompt proactive manner. Even after the sales, he continues to help us with any further information on the property.
Omer's great work ethics, professionalism has definitely enhanced our impression about Savills as a company.
We were very impressed by Omer and highly recommend him.
Admin · 10 October 2023
★★★★★ 5/5
TrustpilotWe rented our flat in Twickenham and…
We rented our flat in Twickenham and decided to use Savills. Our agent was Sophie Candlin, she found us a tenant super quick and got us £200 a month more than the last let. Even the old tenants said how good she was on the site visit. Very slick operation with terrific service. We will be staying with Savills for sure.
David · 1 August 2022
Agent replied · 31 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Sophie
★★★★★ 5/5
TrustpilotProfessional support from start to finish
I accepted an offer on my house which fell through at the last minute. I was devastated but my Savills agent stepped in and took a very positive view of the matter. Within ten days they had found another buyer. This was a client who’s house they had sold. The agents know their clients and they do their homework. I felt supported the whole way through by their professional approach.
Christine · 8 February 2021
Agent replied · 31 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 1/5
TrustpilotVery disappointing experience with an…
Very disappointing experience with an agent at Savills.
Lucia · 30 April 2026
★★★★★ 1/5
TrustpilotBuilding Management Is a Joke
Building Management Is a Joke - All the apartment lifts are out of service since 7 days due to fault of Savills. Savills manages our apartment and have not renewed Insurance Certificate of the lifts as per the lawThis is a 8 floor Building in Hayes (Machine Works House)Both property manager and property director are clueless, and cannot provide a timeline
Ankur · 21 July 2022
Agent replied · 31 October 2024
We are very sorry to hear about this, and want to reassure you we are looking into the issue as a matter of priority. In the meantime, if you'd like to receive direct updates about the progress of this please email your details to socialmedia@savills.com so we can keep you informed.
★★★★★ 5/5
TrustpilotLouise Kerr highly recommended
Louise has been patient, knowledgable and informative when showing us round too many houses to mention. She is a fabulous agent for buyers to work with.
JL · 14 October 2019
Agent replied · 31 October 2024
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotSophie was great at helping me secure…
Sophie was great at helping me secure my property and also helping out with all the procedures! Would highly recommend!
Fiona · 24 June 2021
Agent replied · 31 October 2024
Thanks for the review, Fiona. We are so pleased everything worked out for you.
★★★★★ 1/5
GoogleWorst experience I have every had with an estate agent. Asked them to value a property arranged a day and time. I waited one hour over the agreed time but the agent didn't show up. Called the Savills office and they apologised. He turned up the next day and said he would send me the valuation within 24 to 48 hours. A week later I call his office but he then refused to tell me his valuation, very bizarre.
Nigel · 10 October 2023
★★★★★ 5/5
TrustpilotThe team at Savills in Stamford are 1st…
The team at Savills in Stamford are 1st Class - the whole process in selling our home has been dealt with in the most professional and proactive way. The calm and courteous manner that Victoria and James both have is the perfect antidote to the stress of selling your property. I cannot recommend them more highly! Peter & Sarah, Rutland.
Peter · 19 August 2022
Agent replied · 31 October 2024
Thank you for taking the time to review our service - feedback is always incredibly helpful. And we are delighted that we met your expectations. Regards,James, Victoria and the Stamford team
★★★★★ 5/5
TrustpilotGreat team.
We were selling my fathers house. It was a large but quirky property. Everyone at Savills understood us and the house from the start. The sale was very well handled and when our agreed offer fell through in rather bizarre circumstances outwith anyone’s control, the calm and helpful manner that Ruaraidh and Sandra reengaged interested parties and swiftly concluded the sale a second time was first class.
John · 11 August 2021
Agent replied · 31 October 2024
The team here in Brechin all much enjoyed working with the family and were delighted at the outcome and very pleased to have been involved.Kind regardsRuaraidh and the Savills team
★★★★★ 5/5
TrustpilotEllis was totally fantastic and…
Ellis was totally fantastic and supportive.She made the whole process so much easier for us.Thank you
Gemma · 7 February 2022
Agent replied · 31 October 2024
Thank you for your kind words! I am pleased I was able to help you throughout the process and I hope to work with you again in future.Regards,Ellis
★★★★★ 5/5
TrustpilotTami Falzon is fast, friendly, and helpful
Tami is always really fast, friendly, and helpful in our exchanges. Their support has far surpassed what we have experienced with other large property management companies.
Jack · 30 January 2024
★★★★★ 5/5
Trustpilot1st class service from Savills in Stamford…
All the staff at Savills in Stamford have been extremely helpful and professional throughout the sale of our property. We would happily recommend them to other people
Susan · 13 November 2025
★★★★★ 5/5
TrustpilotEmma is very responsive and…
Emma is very responsive and professional, very glad to have her to manage my issues and buy to let matters. Thanks. Erietta
Erietta · 22 November 2020
Agent replied · 31 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
★★★★★ 5/5
TrustpilotBought a house recently and found the…
Bought a house recently and found the whole experience very good. Was kept in touch throughout the process. Very professional service.
Rachel · 13 February 2021
Agent replied · 31 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThe Savills team is highly professional…
The Savills team is highly professional and very experienced. Good job! thank you Josh (and all the team)
ELENA · 17 September 2021
Agent replied · 31 October 2024
Thank you for your feedback, it was our pleasure.Regards,Josh (and the team)
★★★★★ 1/5
TrustpilotAbsolutely shocking experience with…
Absolutely shocking experience with this company.We been asked to do the Topographical survey and when work has been completed Mr.Dan Smyth ( Director) just vanished and do not reply to emails or phone calls.We actually worked very hard and it was challenging job to do and in the end we never got paid for the job.
Romanas · 2 January 2023
Agent replied · 31 October 2024
We are sorry to hear of your experience and would like to find out more so we can provide a resolution. Please email further detail to socialmedia@savills.com so we can investigate.
★★★★★ 1/5
TrustpilotSavills is ok but it's just the front
Savills is ok but it's just the frontPutting one star simply because of the subprovider used by Savill's for referencing checks - LettingsHub.Worst experience ever and lot of new grey hair thanks to that one.If Savills wants to improve their service they must take care of the image constituted by the whole end-to-end process they drive their customers through, not just by the fancy front.
Ana · 12 November 2021
Agent replied · 31 October 2024
Thank you for your feedback. We take pride in providing great service, and take any issues very seriously. Please can you email socialmedia@savills.com with more details so we can investigate?
★★★★★ 5/5
TrustpilotHouse Purchase Process
I’ve looked at many properties through several agencies but Savills was by far the most useful and trustworthy. I had Jess Jabou as my agent and she was knowledgeable, she kept us updated throughout the purchase, patiently answered all our enquieries and was overall a lovely agent to have. She made the process less stressful.
Anna · 1 February 2023
Agent replied · 31 October 2024
Thank you so much for your review, Anna, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Jess
★★★★★ 5/5
TrustpilotDavid Gwinnutt is ace
David Gwinnutt is a thoughtful and empathetic individual. He treated us with utmost patience and professionalism and we can recommend him with full confidence.
Joyeeta · 8 March 2020
Agent replied · 31 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
★★★★★ 5/5
TrustpilotSale of oiur property
We decided to use Savills as they had far reaching market within the UK with a good reputation.The house was on the market from the second week in December 2020 and sold in March 2021.Savills provided us with a constant stream of viewers with Katiie, who conducted the viewings, gaining the confidence of all who viewed, which was a positive aid to selling. We will use Savills again.
Mr · 1 April 2021
Agent replied · 31 October 2024
I really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Katie
★★★★★ 5/5
TrustpilotThe service we have received from Mr…
The service we have received from Mr James Machel during an exceptionally difficult and protracted Sale of our property Damers Bridge Cottage GU28 0AW has been outstanding. We could not have stayed the course without James tenacity and perserverance in his dealings with all concerned holding everything together and concluding with a successful outcome.
CHRISTOPHER · 24 February 2023
Agent replied · 31 October 2024
We really appreciate your kind feedback, Christopher. We are very pleased we were able to help and wish you all the very best for the future.Regards,James
★★★★★ 5/5
TrustpilotI would like to thank Kristina for her…
I would like to thank Kristina for her patience and help in finding my new flat and assuring all my questions were answered. I would also like to thank Kimberley for helping me settle in and being available for any questions or concerns I may have post move. This has been my smoothest move ever so far!
Melissa · 3 August 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
