Trusted Agent profile · Cheltenham

Knight Frank Cheltenham New Homes reviews

4.9

★★★★★ Excellent

1,611 reviews across 2 platforms

123 Promenade, Cheltenham, GL50 1NW, GL50 1NW

Part of Knight Frank, see every office.

Knight Frank's office in Cheltenham, at 123 Promenade, is rated 4.9 out of 5 across 1,611 reviews on two platforms, including 86 Google reviews rated 4.8.

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4.8 / 5

86

Reviews on Google

This office

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1,525

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Outstanding service

Henry is our property manager; he is incredibly proactive, thorough and efficient. It is reassuring knowing that he will do everything possible to provide us with the highest level of service possible. We love living where we live, and have both been so impressed at the quality of our experience.

Dan · 24 April 2024

Agent replied · 22 October 2024

Thank you, Dan, for your kind words. I will continue to focus on offering high-quality service and making sure you are satisfied as my client and tenant. Thank you once again. Henry

5/5

Trustpilot

Excellent attentive service from the…

Excellent attentive service from the start to the completion. Would recommend highly.

Mr · 7 October 2026

Agent replied · 10 October 2026

Dear Alan, I'm very grateful for such kind words, and thank you for being such a loyal repeat client. Enjoy the new chapter and keep in touch. Best wishes Ross and the Knight Frank Tunbridge Wells team

5/5

Trustpilot

Thank you Michelle and Ehtheshaam

Thank you Michelle and Ehtheshaam, you have been very helpful with managing our property. Your quick response and assistance is very much appreciated. We never have to wait for you to address any issues we might have. Thank you for making our lives so much easier. Dr and Mrs Pirani( landlords at the Bezier apts)

Dr · 9 January 2024

Agent replied · 22 October 2024

Dear Dr & Mrs Pirani, thank you for the kind words, it is a pleasure working with you and Kamran. Ehteshaam and myself look forward to continuing to work with you, providing the service level you are accustomed too and making the management of your property as easy as possible for you. Best wishes Michelle & Ehteshaam

5/5

Trustpilot

Absolute Pleasure

Beth is extremely professionally and aligned to our needs as a family. She has high EQ and is a pleasure to deal with. The house search for us has been made easy and enjoyable because of Beth's patience, understanding and proactiveness. She is always available and has been amazing in her support and guidance.

Ravesh · 26 January 2024

Agent replied · 22 October 2024

Hi Ravesh, thank you for your kind words. It has been a pleasure working with you, and I’m sure we will continue to work together in the future. Best, Beth

5/5

Trustpilot

Smooth renting experience

Generally haven't had any major issues as a tenant. Paperwork was prompt and property was as advertised and shown. Brigette from Renewals helped with setting up the renewal smoothly and without surprises, so no worries for the forseeable future.

Stefan · 16 October 2024

Agent replied · 22 October 2024

Dear StefanThank you for your kind words. I am pleased we concluded the renewal swiftly and smoothly.Kind regardsBrigette

5/5

Trustpilot

Excellent Customer Service

I write to share a good experience I had with Mr Philip Dunn at Knight Frank. Philip has been very helpful in following up promptly and professionally on issues that to me is entirely beyond my control. Being a landlord from afar, Philip gives me peace of mind and i do want to give a high commendation to his service.

Lee · 21 August 2023

Agent replied · 22 October 2024

Dear Melanie, thank you for your kind words. It really does mean a lot. It is a pleasure to work with you and to look after your property. Kind regards,Phillip

5/5

Trustpilot

Dom peper did a good job with fast…

Dom peper did a good job with fast respond and assistant.

WING · 6 October 2026

Agent replied · 10 October 2026

Thank you for your kind feedback. I'm glad I could assist and provide a prompt service. I appreciate you taking the time to leave a review. Kind regards, Dom

5/5

Trustpilot

Good experience dealing with KF

Ines was much more attentive than any other agent I met with when looking for a new flat. She had a good intuition for the type of place I wanted, was very proactive in following-up with ideas and was very helpful and pleasant to deal with throughout the process.

Harry · 19 April 2024

Agent replied · 22 October 2024

Thank you Harry, for your kind words. Hope you are settling in well and very pleased you enjoyed your experience with Knight Frank See you soon!Ines

5/5

Trustpilot

Professional and Efficient

Katie and Kavita provided a professional and efficient service throughout; interest levels were high and so we found our ideal tenants relatively quickly. We were well informed and considered during the process.

Anita · 14 May 2026

Agent replied · 24 May 2026

Dear Anita, Thank you for your kind review. It was a pleasure working with you, and we’re delighted we found your ideal tenants so quickly. Kavita and I really appreciate your feedback! Best wishes, Katie & Kavita

5/5

Trustpilot

I can't recommend Knight Frank highly…

I can't recommend Knight Frank highly enough, and Spike Pascoe in particular has been exceptional.

Claire · 9 September 2026

Agent replied · 23 September 2026

Hello Claire, Thank you so much for your kind words and feedback on our team, it means a lot to us. We are glad you had such a great experience during your tenancy, and we wish you the absolute best for the future. Kind regards, The Knight Frank Property Management team

5/5

Trustpilot

Five stars to Lana and Katie

Lana and Katie made the moving process very easy. They were both super responsive to my questions and were all the ball during every step of the way. Moving is normally such a hectic experience and both Lana and Katie made it incredibly easy. Couldn’t recommend Knight Frank highly enough

Sarah · 25 March 2024

Agent replied · 22 October 2024

Thank you so much Sarah! We really appreciate your feedback, and it has been such a pleasure working with you. All the best, Lana and Katie

5/5

Google

Knight Frank have worked tirelessly towards completion of our house purchase under particularly difficult circumstances with a challenging chain. Gemma Hutton was outstanding with her relentless chasing of the other agents and solicitors which resulted in us being in before Christmas, a huge thank you from my wife and I.

Jon · 23 March 2024

Agent replied · 24 October 2024

Thank you so much Jon for your kind review. It was a pleasure working with you and I hope you are really happy in your new home.

5/5

Trustpilot

Wanted to say a big thank you to Louna…

Wanted to say a big thank you to Louna who was really great in helping me finding a new flat in a short space of time - she helped negotiate and was there for me every step of the way . Thanks Louna !!

Anika · 12 July 2024

Agent replied · 22 October 2024

Dear Anika,Thank you very much for your kind words. I wish you all the best in the new apartment and hope you will remain happy here for many years.Best wishes,Louna

5/5

Trustpilot

Smooth operator

I worked with Sasha Gray-Crosby on my apartment - the service has been smooth and I do not need to remind the team in any case for issues. I am very happy for the team’s service here, and am sure we will continue to work together in the future.

Henry · 9 April 2024

Agent replied · 22 October 2024

Thank you for your review Henry. It has been pleasure working with you.Kindest regards Sasha

5/5

Trustpilot

I would like to thank Shantel…

I would like to thank Shantel Sikanartey who has been tirelessly dealing with my tenant and other matters relating to tenancy of my apartment. She is helpful, attentive to details and quick to respond.I am most grateful to her support.

Lee · 11 September 2024

Agent replied · 22 October 2024

Hi Melanie, Thank you for your kind words! It’s a pleasure working with you, and I will continue to do my best to support you and ensure everything runs smoothly with your property.Kind regards, Shantel

5/5

Trustpilot

Great team at Clifton branch

I'd like to recommend the whole team at the Clifton, Bristol office. Robin, Rachel and Rachael were so friendly, helpful and professional from start to finish, when dealing with the sale of my late mother's house. They were always quick to respond and pro active when necessary. Thank you!

Alison · 28 March 2024

Agent replied · 22 October 2024

Thank you so much for leaving a kind review Alison, the whole team are delighted to help in the sale and so pleased we successfully exchanged recently. We wish you all the very best in the future.

5/5

Trustpilot

Josh Ward-Brickett has been an absolute…

Josh Ward-Brickett has been an absolute Godsend. Even the smallest problems are always dealt with efficiently and professionally and always with a sense of humour. It's a shame that Josh wasn't dealing with my account sooner but, "Thank you Josh, I really do appreciate all your help".......All the best,Peter

Peter · 28 March 2024

Agent replied · 22 October 2024

Thank you Peter. I am glad to be able to offer the help and support needed in a timely manner. I look forward to continuing to do so. Best wishes, Josh

5/5

Trustpilot

Interested, efficient and extremely supportive

On the initial visit Tom was genuinely interested in the property and asked very relevant questions to flush out any issues which could affect the sale, from septic tank to boundaries and drains. Since then the support from Fiona has been outstanding - she has become a friend in very stressful circumstances as well as being an efficient and effective partner who was ahead of the game and ensured that everything ran smoothly. I am truly grateful.

JS · 11 June 2024

5/5

Trustpilot

It was my first time with Knight Frank…

It was my first time with Knight Frank and it was just amazing. Everything went very well and quick. I just can recommended to everyone (especially Ivanka and Lucy).As I said everything quick and smooth.

Vitaly · 22 November 2024

Agent replied · 22 December 2024

Dear Vitaly, Thank you so much for your kind words. We wish you all the very best in your new home and we are here if you need our help! Kind regards,Ivanka and Lucy

5/5

Trustpilot

Jamie-Leigh from Knightfrank

I have been dealing with Jamie- Leigh from Knightfrank for a number of years now and I can honestly say she has been fantastic to deal with through out the process of the rental hence why I continue using Jamie-Leigh and her team in the future

Eamonn · 23 May 2024

Agent replied · 22 October 2024

Dear Eamonn,Thanks so much for your kind review and loyalty to Knight Frank.Its been a pleasure to work with you over the years and I look forward to helping you for many more.All the best,Jamie-Leigh HarveyHead of Super Prime Lettings

5/5

Trustpilot

Highly responsive property manager

KF is the property manager of the flat I rent. I had a blockage of my shower drain which needed urgent/same day fixing and KF had a plumber in the property within hours. Impeccable response and problem solved.

B · 18 March 2026

Agent replied · 20 March 2026

Thank you very much for the kind review Bernardo. It is an absolute pleasure working with you. Kind regards Charlotte

5/5

Trustpilot

Louna Del Barrio was great she helped us during…

Louna was great she helped us during the process of moving in to our new apartment, she was so helpful always answering our questions and returning to our calls or inquiries as soon she gets them

Sarah · 3 November 2024

Agent replied · 22 December 2024

Dear Sarah,Thank you for your kind words. The pleasure was all mine. I hope you and your brother will have a fantastic time in the new apartment. Kind regards,Louna

5/5

Trustpilot

Goodman Fields Property Manager Review

My Property Manager and the team was responsive to my tenant's needs and took great care of my apartment unit in the last 5 years. In particular, I have to thank Ms. Toru Yoshioka for her strong execution abilities and attention to details.

Brenda · 10 July 2024

Agent replied · 22 October 2024

Hi BrendaThank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards,Toru

5/5

Trustpilot

Great experience with them

Great experience with them. Been a tenant for 4 years and KF manages the property. Always replying within a couple of hours, and it's been a great relationship so far.

Alexandre · 18 May 2026

Agent replied · 24 May 2026

Dear Alex Thank you for taking the time to write a review. I am pleased that we were able to achieve a positive outcome with this year’s rent review. Kind regards Brigette

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