Trusted Agent profile · Cheltenham
★★★★★
1,610 reviews across 2 platforms
123 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Knight Frank, see every office.
Knight Frank's office in Cheltenham, at 123 Promenade, is rated 4.9 out of 5 across 1,610 reviews on two platforms, including 86 Google reviews rated 4.8.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotKatie and Kornelija worked really hard…
Katie and Kornelija worked really hard to try to get a tenant for me. They were friendly, knowledgeable and professional.
Thank you so much for your lovely review. Kornelija and I really appreciate your kind words and are so pleased you were happy with the service we provided! Kind regards, Katie & Kornelija Ascot Lettings
5/5
TrustpilotAppreciation to Edwin Chan. like to thank Edwinfor…
We would like to thank Edwin Chan for giving us ample notice as always to provide him with relevant documents and receipts for tax submissions. We must also thank him for ever willing to provide us with explanations and advice on tax issues and accounts with alacrity. We are truly comforted by the fact that Edwin Chan is handling our tax affairs in Knight Frank. Thank you,Mr & Mrs. Teh.
Dear Mr & Mrs TehThank you for your kind words, and choosing Knight Frank for our in-house tax return service.I am delighted to have been able to assist you both with your UK tax affairs.Please do not hesitate to contact me whenever if you have any tax-related matters.Kind regardsEdwin
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Vinoath Selvakumar from the real estate agency. Vinoath was incredibly responsive, swiftly liaising with the landlord and facilitating negotiations. His professionalism and efficiency were remarkable throughout the process. As an Associate Renewal Negotiator, Vinoath demonstrated exemplary skills in communication and negotiation, making the experience seamless and efficient. Highly recommended.Artem
Dear Artem,Thank you for the lovely review.It was a pleasure to assist you in the renewal process and thanks again for your patience during negotiations.Kind regards,Vinnie
5/5
TrustpilotLouna was great
Louna was amazing. She was very responsive and helped us any possible ways. The fact that she speak French was also really an advantage. We are very happy with the work she did. Compared to other agents we were in contact with, she was by far the best and managed to find the perfect place for us
Hi Philippe,It was an absolute pleasure to help you and Estelle finding your new home. You have both been a delight to deal with and I hope you will be happy there for many years.Best wishes,Louna
5/5
TrustpilotEverything was smooth and perfect!
Mr Alex Whiting has been simply amazing! He always gave us speedy and informative replies, even when he was not in office or was in his holidays. He didn't only provided the information we requested, but often went above and beyond by giving us a lot of reference information to help us make a good decision. Whenever an issue appeared, he always proactively contacted relative parties to solve it. Buying a property is such a big thing and is usually stressful, but Alex made it so seamlessly quick and smooth! Absolutely 5 stars!
5/5
TrustpilotExcellent Lease Renewal Experience with Vinnie
I had a great experience with “Vinnie from Renewals” department during our recent lease renewal. Despite being new to the department, Vinnie's expertise was evident. He was proactive, thorough, and made the process stress-free. His communication was clear, and he was always available to assist and answer questions. I highly recommend Vinnie for a smooth and successful lease renewal negotiation.
Dear Lyn,Thank you for the lovely review.It was an absolute pleasure to assist you.All the best.Kind regards,Vinnie
5/5
TrustpilotNadine and Lizzie great service
Nadine, Lizzie and the team have been so helpful and easy to deal with. Having moved from Australia to England with our family for three months, there were many moving parts with the greatest challenge finding the right accommodation for our family. We felt comfortable during the entire process. Thanks so much Nadine and Lizzie
Thank you, Rollo, for your incredibly kind reviews. Relocating is never easy, but we are glad we could assist you and your family with some of the process. Enjoy your home. Nadine and Lizzie
5/5
TrustpilotWalid was genuinely helpful for me…
Walid was genuinely helpful for me being able to secure my desired flat. He went the extra mile to make sure everything is done properly from placing an offer to moving in, and communicated with care to all parties involved. I would be very happy to work with him again in the future.
Dear Gabor,Thank you for your kind words. I am pleased that you have enjoyed a smooth process and hope to provide the same level of service once more.Best,Walid
5/5
TrustpilotBeth Tighe has been amazing support…
Beth Tighe has been amazing support since we moved to the Uk supporting on finding the best property for us for rental and keeping us in informed proactively whenever a new rental that would match our requirements comes to the market.Her communication has brought confidence in the process.
Thank you for your kind words Fatma. It was a pleasure working with you, best of luck in your new home. Best, Beth
5/5
TrustpilotAnonymous Client
During my time of finding a property with Knight Frank, Ms Louna Del Barrio has been assisting me in looking for the perfect home. Her professional and enthusiatic style has left me with very deep impression. It is a really nice experience.
Dear Hanxi,I am pleased to hear that you had a nice experience. Thank you for your kind words. I wish you the very best and always remain available to help.Kind regards,Louna
5/5
TrustpilotSuper landlord experience
Always super responsive in engaging with building management. Chervon is our Property Manager and always responds same day. Most recently she arranged maintenance on site same day for a minor issue and resolution by the following weekend. She always checks up to make sure everything is ok so makes you feel well looked after.
Thank you for your kind words. It is a pleasure to help you and also give a personalised service. Warm regards,Chervon
5/5
TrustpilotOlivia and Wimbledon team… Amazing!
Best renting experience ever!Every single step during the process was perfect! Quick reply, clear information, ongoing support during the process. More important, people are kind and easygoing. Olivia was specially amazing for making me feel at home and create a connection with my new landlord. Thanks!
Thank you so much for your kind words, it was a pleasure assisting you throughout the rental process. We strive to make every step smooth and stress-free, so it's great to hear that you had such a positive experience.We're always here to support you, so don't hesitate to reach out if you need anything in the future.Best wishes in your new home!Olivia and Team
5/5
TrustpilotWorking with the agent
Working with the agent - Omar Areef was a truly exceptional experience. His professionalism, expertise, and dedication surpassed my expectations. He guided me seamlessly through the process. Good negotiation skills and willingness to go the extra mile were impressive. I highly recommend Omar for anyone seeking a trustworthy and dedicated property agent. Thank you for the outstanding service!
Thank you for the review Dino.It was a pleasure to work with you, and we look forward to working with you again in the future.Kind regards,Omar
5/5
TrustpilotBeth Tighe is a joy to deal with
Beth Tighe is a joy to deal with. As a Corporate Relocation Manager she knows the expectations my assignees are looking for and always delivers to offer me expcectional properties. Beth is on time, knowledgeable and professional. Thank you Beth.
I am thrilled to hear about your positive experience. Its been a pleasure assisting you and please let me know if there is anything else I can assist with.Beth
5/5
TrustpilotEfficient agent
Charlotte McLean was my liaising agent with Knight Frank. Very sharp lady and very reactive. I am impressed by her prompt replies to my email queries. I would like to deal with her again and keep her as my acting renewal agent throughout my tenancy. Thank you Charlotte.
Thank you for your kind words. Hope you enjoy continuing living in the property and please let me know if you require any further assistance. Kind regards Charlotte
5/5
TrustpilotLong Time Satisfied Client.
KF Hampstead has looked after the letting of our property and the management thereafter for the past 26 year. The property went out on let last week in a deal negotiated by Mumzad Soobhany and his team. Whilst the property was vacant it was under the caring management of Michelle Henry, Senior Property Manager at KF.
Thank you for the very kind words Mr Dobby.As always it was an absolute pleasure to have found you the new tenants.Mumzad and Michelle
5/5
TrustpilotA good renewal
I have been with KF for a number of years now and recently, Debbie Pinkham of the Hampstead office has been very helpful in arranging a renewal with my tenants. She was responsive and speedy. Thank you very much, Debbie and the team!
Thank you so much for the review Mark, it was a pleasure to help you with the renewal. Debbie
5/5
GoogleTom Banwell and his team were all extremely helpful during our house purchase process. They were always quick to respond to any queries and ensured the whole process went smoothly.
Thank you David for your positive review. I’m delighted we were able to help and I hope you enjoy your new home! Best wishes, Tom
5/5
TrustpilotKatie has been amazing!!
Katie has been amazing! So easy to contact and arrange a viewing, supported us with our offer and helped us secure our dream place! She’s super easy to reach and explained the process to us thoroughly. Couldn’t have asked for a better agent!
Dear Megan,Thank you so much for such lovely feedback, it has been such a pleasure working with you and the girls on this tenancy!All the best,Katie
5/5
TrustpilotRachel Hancock there when action was needed
We were not actually the client of Knight Frank, but wanted to comment on the staff who were always available and extremely helpful in assisting us. Especially Rachel Hancock of the Clifton Branch in Bristol. Her persistence, knowledge and advice were major contributions in allowing a complicated chain of transactions to be completed. Thank you.
Thank you so much for taking the time to leave a review. I am pleased we were able to help you and the chain get the right result.
5/5
TrustpilotAmazing experience with Ines Santos
Amazing experience with Ines Santos! She was instrumental in helping me find an apartment in Notting Hill when I was living in NYC. Ines was super responsive and transparent, I'm so happy in my new home and am so grateful for her help!
Hi Alicia,So happy to hear you are loving your home, it was so nice to meet you and your family!See you around Notting Hill,Best, Ines
5/5
GoogleKnight Frank has been our favourite estate agent for more than two decades, and we have always been impressed by the service they provide. Our most recent sale has gone exceptionally well, with Gemma Hutton providing outstanding advice, support and communication. We have also benefited from Tom Banwell’s help, and aways appreciate his guidance and honest advice.
Thank you Peter, for your fantastic review and long standing support, it’s always a pleasure working for Joanna and yourself! We just need to find you the next one now, so we will be in touch. Kind regards Tom and the West Gloucestershire/Cheltenham Knight Frank teams
5/5
TrustpilotI wanted to thank Ehteshaam very much…
I wanted to thank Ehteshaam very much for all his help with my tricky tenancy. He was super helpful and always got back to me quickly whenever I asked for something. Ehteshaam is really professional and efficient, and I appreciate everything he did for me!
Thank you very much for your glowing review Sarra! It was a pleasure assisting you with your queries. As mentioned before, please do not hesitate to reach out for any of your accounting needs or other Knight Frank services.Kind regards,Ehteshaam
5/5
TrustpilotGreat Experience
Omar was very helpful and understanding of all the points that needed to be considered for our search. We had an amazing experience with a very friendly and patient agent. I will work again with Knight Frank in the future if I need a new property and I would absolutely recommend KF and Omar to anyone!
Thank you for the review Ren, it was a pleasure to assist. Congratulations on your new property.Best wishes, Omar.
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