Trusted Agent profile · Cheltenham
★★★★★
1,604 reviews across 2 platforms
105 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Hamptons, see every office.
Hamptons's office in Cheltenham, at 105 Promenade, is rated 4.3 out of 5 across 1,604 reviews on two platforms, including 167 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Cheltenham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Chorleywood team has been great
The Chorleywood team has been great. I want to mention Rebecca Poole as one the most responsive agents we have worked with.
Thank you for leaving us a review, we are delighted to hear Rebecca and the team provided you with such a high level of service and look forward to making them aware of your feedback.
5/5
TrustpilotProperty manager
Our property manager Megan at Hamptons has always provided a great service. Responsive, knowledgeable and patient. She never disappointed and consistently met our high standards. Having worked with her for more than 2 years, we definitely recommend her services.
5/5
TrustpilotCentral Heating issue
I reported to Katie on Monday morning 13th December that my Central Heating broke down on Sunday morning, by 3pm Monday the problem had been fixed. I could not ask for a better professional service. I always receive a first class response and assistance from Katie.
1/5
TrustpilotAwful customer service and ineffective…
Awful customer service and ineffective staff.Have had multiple problems with a rental property and there management of repairs is appalling.Avoid if you can.
Thank you for taking the time to leave us a review. Hamptons International take great pride in offering a high level of customer service and we are naturally disappointed to hear you are dissatisfied with our management services. I can see there are no outstanding works at the property but should you require further assistance please do not hesitate to escalate the matter with your property manager or contact our customer care department. Thank you again for providing us with your feedback, we will ensure this is passed on internally.
5/5
TrustpilotSold our property using Hamptons and I…
Sold our property using Hamptons and I could not fault it one bit. Professional salesmen and timely service
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with the team.
5/5
TrustpilotExcellent service from Melanie @…
Excellent service from Melanie @ Cheltenham Branch. I’ve rented my property through Hamptons for a number of years now, and as an overseas landlord Melanie has always made managing and resolving any issues trouble free. I feel my property is in safe hands - thank you for your support in 2020!
5/5
TrustpilotLovely staff
Katie picked up the phone to me today at 10:15am, she was so pleasant to speak with and awfully helpful, cannot thank her enough!
1/5
TrustpilotWorst in the market
I had the worst experience so far! Absolutely the worst agency I have worked with. After we moved to our house, the agent stopped answering our questions, emails, didn't share any user manuals, never helped us about the issues that we had with the flat. They don't event care about you.
5/5
TrustpilotCall the professionals
I cannot praise too highly the performance of the Hamptons team that organised the recent sale of our house . In particular, Jason Harvey,Pippa Kilby and Andrew Blagdon, who managed and controlled the whole exercise including all the sales visits. A real talented and professional team.
5/5
TrustpilotVery efficient property management…
Very efficient property management service,always keeps us in touch with all issues related to our property let
5/5
GoogleExcellent at resolving issues quickly and efficiently - particularly, Justin Partt (so civilised), and the wonderful Rebecca Hitchman who attends to matters quickly.
Thank you for leaving us a review. Customer service is very important to us and we are delighted to receive such fantastic feedback about the team in Cheltenham. We take great pride in our people and are particularly pleased to hear that the service you received from Justin and Rebecca has had a positive impact on your experience. Thank you again!
5/5
TrustpilotNice Guys To Do Business With
On top of finding us a top tenant, Hamptons input from the outset has been nothing short of brilliance. Jack Quoroll's attention to detail and great communications skills, made the process seamless.Thanks, Jack for always going the extra mile for us, this was noted and much appreciated.
1/5
TrustpilotPoor service
Very poor service!!!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotThe team provided an excellent service…
The team provided an excellent service from marketing to continuous support throughout . Sold first week.
Thank you for your feedback, we look forward sharing your review with the team.
5/5
TrustpilotVery efficient
Very efficient, keep me informed regarding either renting my flat or problems and remedies regarding tenants etc.
5/5
TrustpilotMy experience with Yoanna at hamptons…
My experience with Yoanna at hamptons has been nothing but a joy, from start to finish, it has been a pleasure to deal with Yoanna and I can’t recommend her enough. Thank you for all your hard work
5/5
GoogleReally satisfied about my recent expierience with Hamptons Estate Agents. I was professionaly taken care of and guided through whole process, which made it simple and pleasant. Would very much recommend them to anyone who's looking for the best quality. Describing in one word: trustworthy.
5/5
TrustpilotPrompt notification of any problems…
Prompt notification of any problems with the property and quick remedial action taken. And very friendly service
5/5
TrustpilotHamptons International Professional High Management Standards
My Property Manager, Rebecca Hitchman of Hamptons International in Cheltenham, continue after many years to fully manage my properties to a professional high standard and when there are any problems, they are addressed and worked through accordingly to give the best result for all parties concerned.
5/5
TrustpilotExcellent service and help
We have experienced wonderful guidance and responses from Hamptons and especially from Katie in regards to us renting a property with them.Any issue we have brought up was dealt with almost immediately (some next day) and we really appreciate their patience and assistance during the pandemic.
5/5
TrustpilotGrace with Hamptons have managed the…
Grace with Hamptons have managed the parish properties during vacancies for many years and they are always knowledgeable, courteous and professional. The properties are let right away and well maintained and looked after. Thank you
5/5
GoogleVery pleased we went with Hamptons :) They are a highly professional, very motivated team who really know their stuff when it comes to valuations, marketing and customer service. Always answer our queries quickly with a very helpful attitude. A pleasure to work with.
5/5
TrustpilotI'd recommend Hamptons staff to proposed tenants.
I found Hamptons staff were professional and efficient in the way they handled my tenancy. Camillie Solomons, Standen House office, was especially helpful in the way she completed matters.
5/5
TrustpilotAnca
Anca, our property manager, is super responsive for both parties and helps get issues sorted efficiently.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Cheltenham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
