Trusted Agent profile · Cheltenham
★★★★★
1,604 reviews across 2 platforms
105 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Hamptons, see every office.
Hamptons's office in Cheltenham, at 105 Promenade, is rated 4.3 out of 5 across 1,604 reviews on two platforms, including 167 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Cheltenham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleWe have excellent service from Hamptons Property Mangement in letting our property in Cheltenham. I have no hesitation in recommending them to anyone currently choosing a letting agent.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear youhave received a 5* service fromthe team in Cheltenham! Thank you again!
5/5
TrustpilotUsed Hamptons to relocate to the UK
Used Hamptons to relocate to the UK. Extremely good service and approach from them as a company and especially our lettings negotiator Jack Quoroll. Would definitely recommend.
Thank you for leaving us a review, customer service is very important to us and as such it is wonderful to hear Jack had such a positive impact on your relocation. Than you again, we look forward to sharing your feedback with him.
1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
4/5
TrustpilotProfessional, friendly & efficient!
Our first experience of renting and also dealing with Hamptons - we received a professional, friendly and efficient service throughout.
5/5
TrustpilotHamptons have been managing our Flat…
Hamptons have been managing our Flat for the last 4 years and have given us a first class service. Our property manager Gemma Ward has always been responsive to our needs and those of the tenants. I cannot speak to highly of her professionalism.
5/5
TrustpilotSandra McCrae has done a great job!
Sandra McCrae has done a great job as “Deposit Manager” for my property in Wiltshire. Sandra had to liaise between a number of parties and has dealt with the communications with accuracy and promptness. James.
5/5
TrustpilotGreat service
Been using Hamptons for a while now and we've recieved nothing less than great service. Our property manager is April Keane and is extremely helpful, patient, professional, knowledgeable and always happy to help. Would highly recommend Hamptons and April Keane as a property manager.
5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
4/5
TrustpilotLandlord experience with Hamptons
I essentially work with Gemma Ward, my Property Manager. I find her pro-active, receptive and client focused. Any information or queries I may have, she turns around swiftly which definitely makes my experience with working with Hamptons a good one so far.
5/5
GoogleMy experience with Hamptons has always been excellent. Most recently was no exception. I had a call back within an hour using an online form, and a problem with the property I was renting sorted quickly, kindly and efficiently by both Rebecca at Hamptons and the contractors used. Impressive, especially in the current climate. Thank you.
5/5
TrustpilotThe services provided by my property…
The services provided by my property manager Patryk Lehmann and Hamptons is very good. Prompt and helpfully when dealing with any issues raised.
5/5
TrustpilotSalisbury flat rental
I'm currently renting my flat with Hamptons. Everyone I deal with is very professional and great to deal with. Would recommend highly.
5/5
GoogleI've rented my property with Hamptons for nearly two years now and have found dealing with Rebecca and her colleagues, supportive and informative. When they have been needed to be called upon to resolve issues with the property, as invariably happens, they have certainly taken the stress out of the situation.
5/5
TrustpilotUsing Hamptons for the past 3 years
I have used Hamptons for the past three years. They have found two excellent tenants in that time and given me first class professional monthly management /maintenance and support throughout that time. Melanie Hudson from the Cheltenham office is always efficient and friendly
5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
Trustpilot5* response
April at Hamptons really is the best property manager I've had in seven years in a Hamptons-managed property. Really responsive and professional. Thank you!
5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
5/5
TrustpilotThe helpful and professional way in…
The helpful and professional way in which Sandra McCrae dealt with our queries concerning our property was indeed a good experience and we would be more than happy if sandra acted for us next time.
5/5
TrustpilotHamptons are Great!
Hamptons have been amazing property managers over the 15 years that we have been living in our property. They are always responsive, helpful and get things resolved in a timely fashion. We have been very happy with the service. I recommend them to any property owner!
5/5
TrustpilotVery solid experience
Very solid experience, with Hamptons in Marlborough, renting a property from an international location. Good communication, professional and knowledgable.
5/5
GoogleThe property management team have always sorted out any maintenance issues quickly and efficiently. They are a great team and made being a tenant much less stressful.
Thank you for taking the time to leave us a review! Property Management is a huge part of our business and we are so pleased to read they have provided you with a positive experience, the team will be thrilled to read your review. Thank you again!
5/5
GoogleEfficient letting management from a tenants perspective. Fast and consistent to respond to issues at the property. Great support from Rebecca Hitchman in the Property Management team.
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you had such a positive experience with our Property Management team. In particular it is wonderful to hear that you felt supported by Rebecca, we look forward to sharing your review with her. Thank you again!
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Tell us what you need and we'll put you in touch. Hamptons Cheltenham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
