Trusted Agent profile · Cheltenham
★★★★★
1,597 reviews across 2 platforms
105 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Hamptons's office in Cheltenham, at 105 Promenade, is rated 4.3 out of 5 across 1,597 reviews on two platforms, including 167 Google reviews rated 4.8.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotBig thanks to my Property Manager: Nikki Cullen
Big thanks to Nikki Cullen who has been my Property Manager for a few years now and during that time has been proactive and reliable meaning I rarely need to get involved which for any landlord is exactly what you want. Issues are dealt with swiftly and I always have complete confidence that my property is in safe hands.
5/5
TrustpilotThe house we have rented through the…
The house we have rented through the Parsons Green office has been a great experience from the beginning. We haven’t rented in a number of years but are doing so while renovating our own house. The property is managed by Hamptons through the help and expertise of Danish at their property management. Everything issue is dealt with efficiently and politely through Danish making our lives so much easier! I can trust that it will be done always, thank you Danish.
5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
5/5
GoogleWe have recently moved into a property and thanks to Abi and team, it was a really easy, smooth and rapid process. Abi was attentive, friendly and quick to respond to any queries. She went above and beyond to help make the process as good as possible. Would highly recommend Hamptons and their services!
Thank you so much for your review! We are thrilled to hear that your moving process went smoothly with the help of Abi and our team. We always strive to provide quick and attentive service to our customers. Welcome to your new property and thank you for recommending Hamptons! 🎉 Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleWe have been searching for a property for over 2 years. We worked with a number of estate agents. Hamptons have always been in continuous contact, with a full understanding of our needs and actually identifying properties that could meet these needs rather than blanket sweeps of properties. We were unable to complete on one property we found. Hamptons were very engaged and supportive throughout this disappointing time. They continued to identify properties for us that ticked all of the boxes and we have been able to make a purchase. Lesley Nunn has been a stand out member of the Hamptons team. A true professional with tenacity , warmth, and common sense. We could not recommend Lesley highly enough. Wishing Hamptons all the best in the future.
Thank you for your review Richard. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotOur current tenancy with Hamptons is…
Our current tenancy with Hamptons is coming to an end soon and our property manager, April Keane, has been amazing throughout our 2-year tenancy. She’s extremely responsive and very helpful, we’ve never had a reason to worry. Any issues that arose (and these were quite minimal), April was our first point of call and got it sorted for us efficiently.
5/5
TrustpilotDanish is by far the most helpful…
Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!
5/5
TrustpilotJuan Elkington
Juan Elkington, based at the Maidenhead office has been an excellent Property Manager: professional, approachable, and highly responsive. He communicates clearly, deals with issues promptly, and makes everything as straightforward as possible. A pleasure to work with and a real asset to the team."
Thank you for taking the time to leave such a wonderful review. We are delighted to hear about your positive experience with Juan and the Maidenhead Property Management team. Providing a professional, responsive and approachable service is incredibly important to us, and it's fantastic to know that Juan's clear communication and prompt handling of matters have made managing your property as straightforward as possible. Your kind words about Juan being a real asset to the team are greatly appreciated, and we will be sure to share your feedback with him and his colleagues. Thank you again for your recommendation and for choosing Hamptons.
5/5
GoogleI run a decorating and maintenance company in Cheltenham and we are one of the main contractors for Hamptons Lettings Agents. Dawn is the senior team manager who I work very closely with. She is always very professional, punctual and responsive. All which is really important to ensure jobs are completed smoothly and efficiently. I highly recommend Dawn and Hamptons as a whole. Tarrant Lace Founder & Owner OUT BRUSHED OUT SERVICED
Thank you for the great feedback Taz. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Cheltenham was exceptional. The team will be pleased to read your review!
5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
1/5
TrustpilotScam company they tried to scam me out…
Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb
Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.
5/5
GoogleSo far so good! We have recently moved into a Hamptons managed property and Harriet in Lettings was wonderful and communicative. Now that we are in, our property manager, Jennifer, has been very responsive and helpful in resolving any issues that have popped up (which have been few). This is vastly different than my experience with our previous letting agency (who shall not be named) and it's a breath of fresh air!
Thank you for the great feedback Kaitlyn. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Cheltenham was exceptional. The team will be pleased to read your review!
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
4/5
GoogleLesley and Larraine were very good to deal with. The one disappointment was that crucial information was not disclosed at the time of committing to purchase; this related to a planning issue and a lease issue. It almost resulted in a withdrawal from proceeding.
We apologize for any miscommunication on our part, we always strive to provide full transparency with our clients. We're glad Lesley and Larraine were helpful and hope to make it up to you in the future. Thank you for bringing this to our attention. Kind regards, Lucy, Hamptons Customer Care.
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
GoogleMy mother had used Hamptons Cheltenham in late 2020 to sell her previous house, and they found a buyer for that, and then provided a great chivvying service to get the buyer, their solicitor and Mum's solicitor all in line. When putting my mother's flat onto the market this time, I invited three estate agents to come to view the flat. All were very enthusiastic and no doubt competent, but I saw no reason why not to choose Hamptons again. In the event, they found a cash buyer before the flat had been photographed, who offered the full asking price so long as it wasn't publicly advertised; we accepted the offer. Emma once again acted as very effective intermediary, and we completed the whole process in less than 3 months. Moving or selling houses involves a lot of admin, but Hamptons helped make it as painless as possible. Highly recommended
Thank you for the great feedback Cathy. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Cheltenham was exceptional. The team will be pleased to read your review!
5/5
GoogleHi, I've only been dealing personally with Hamptons (Stratford upon Avon Branch) for a matter of weeks. Katie Yarwood looks after the Management of my daughter's house and I have acted as liaison between them (due to my daughter's recent ill health). Katie is the most charming, helpful and efficient young lady and she is a credit to the company. She responds quickly and positively, nothing is too much trouble for her and is a all-round delight to deal with. Lucky Hamptons to have her on your team!
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
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