How many reviews does Hamptons Cheltenham Sales have?

Hamptons's Cheltenham office has 1,597 reviews across two platforms: 167 on Google, 1,430 on Trustpilot (across the whole business).

What is Hamptons Cheltenham Sales's rating?

Hamptons Cheltenham Sales is rated 4.3 out of 5 across all 1,597 reviews, and 4.8 out of 5 on Google from 167 reviews.

Where is Hamptons's Cheltenham office?

Hamptons Cheltenham Sales, 105 Promenade, Cheltenham, GL50 1NW, GL50 1NW.

Trusted Agent profile · Cheltenham

Hamptons Cheltenham Sales reviews

4.3

★★★★★ Great

1,597 reviews across 2 platforms

105 Promenade, Cheltenham, GL50 1NW, GL50 1NW

Part of Hamptons, see every office.

Hamptons's office in Cheltenham, at 105 Promenade, is rated 4.3 out of 5 across 1,597 reviews on two platforms, including 167 Google reviews rated 4.8.

4.8 / 5

167

Reviews on Google

This office

1,430

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.

1/5

Trustpilot

Never order online

I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.

Nicola · 5 October 2026

Agent replied · 10 October 2026

We're sorry to read about your experience and understand your frustration. However, we believe this review may have been posted on the wrong business profile. Hamptons is a residential estate and lettings agency, and we do not provide food delivery or takeaway services. We would encourage you to check the business you intended to review and contact them directly so they can investigate this matter for you.

5/5

Trustpilot

Thank you Hamtptons Balham

I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home. Thank you, you have made it enjoyable. Maria

Maria · 13 August 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you. Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition. Thank you again for your recommendation, and we wish you every happiness in your new home.

5/5

Trustpilot

Patryk from Hamptons Windsor has been great

Patryk from Hamptons Windsor has been our property manager for the last 12 months and I have been pleasantly surprised on his professionalism, follow-up and quality of work

Benn · 30 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has provided such a positive experience over the past 12 months. His professionalism, attention to detail and commitment to keeping things moving are qualities we know our clients value, so it's wonderful to see this reflected in your feedback. Thank you again.

5/5

Google

We recently moved from Worcestershire to Gloucestershire (just before Christmas!), and the support we had from Hampton’s and specifically James was really professional. He really went above and beyond, keeping us updated on everything to ensure the move went smoothly. The buying process wasn’t a simple one, but James ensured we weren’t without support at any point. We would thoroughly recommend Hampton’s!

Savage78 · 11 January 2026

Agent replied · 11 October 2026

Thank you so much for your kind words! We're so glad to hear that James provided top-notch service during your recent move. We understand how stressful moving can be, especially during the holiday season, and we're thrilled that James went above and beyond to make sure everything went smoothly for you. We appreciate your recommendation. Best Wishes, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Patryk Property Manager

Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.

Miss · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience. We'll make sure your feedback is passed on to him, as I know he'll really appreciate it. Thank you again for your continued support and for sharing your experience with us.

5/5

Trustpilot

Patryk Lehmann has been a fantastic…

Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.

Sam · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free. I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated. Thank you again for your feedback and for sharing your experience with us.

5/5

Google

I can't thank Elena Karapetsas enough! She has been right there every step of the process. Proactive, insightful and committed to my sale going through. Would readily recommend her and the Cheltenham Hampton Team going forward.

Joe · 11 July 2026

Agent replied · 8 August 2025

Thank you for your kind words! We are so glad to hear that our team, James, Lesley, and Laraine, went above and beyond to ensure a successful sale for you. We pride ourselves on transparency and clear communication throughout the customer journey. Thank you for recommending us, it means a lot to us! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Trustpilot

Hamptons excellent service

I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.

Paulo · 3 August 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave such a wonderful review. I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact. I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated. We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive. Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come

5/5

Trustpilot

Nicole Drakket is Top of the line elite property manager

Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.

Irene · 7 August 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy. Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated. Thank you again for your feedback, and we wish you all the very best for the future.

5/5

Trustpilot

Stress-free management from Anca Ciobanu

Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca

M · 9 October 2026

5/5

Trustpilot

I would like to provide feedback for Danish Ashraf from Hamptons

I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!

Louise · 12 July 2026

Agent replied · 23 September 2026

Thank you for taking the time to share such detailed feedback about Danish. We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process. Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers. Thank you again for your kind words and for recognising Danish's hard work and commitment

5/5

Trustpilot

Great experience overall

I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.

Rashed · 26 June 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience. A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments. We wish you all the best i and thank you for choosing Hamptons.

5/5

Trustpilot

I have been a client of Hamptons in Reigate for many years…

I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.

Graham · 12 March 2026

4/5

Trustpilot

Removal of Canting Tree Close to Shed and Fence

We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.

Sandra · 12 March 2026

1/5

Trustpilot

Hamptons Kingston upon Thames

Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.

DjD · 25 June 2026

Agent replied · 23 September 2026

Thank you for bringing this matter to our attention. I am sorry to hear about your experience and the concerns you have raised regarding the reservation fee, the handling of the transaction, and the level of service you feel you have received. I appreciate that this situation must be extremely frustrating, particularly given the length of time that has passed and your concerns regarding the whereabouts of the funds. If you would like the Customer Care team to formally review this matter, please send full details of your complaint, including the property address, the names of those involved, and any relevant correspondence or supporting documentation, to customercare@hamptons.co.uk Upon receipt, we will ensure your concerns are reviewed and directed to the appropriate team for investigation in accordance with our complaints procedure.

5/5

Trustpilot

Hampton has been my letting agent for…

Hampton has been my letting agent for many years. Recently I have been contracted with Hamptons again as I move out of my flat. Monika has been assigned to be my property manager since 2022 and I find her great in her job. She is personal, attentive and approachable professional. Despite I may have some difficult ask, she can handle them well. I have been sticking to Hamptons so far partly because of her and I know I can trust her to take care of my property appropriately.

Angeles · 20 February 2026

5/5

Google

Julian Powell is my property manager and he is super professional and helpful in dealing with all kinds of matters

YIFAN · 11 September 2026

Agent replied · 11 October 2026

Thank you so much for your kind words! We are so happy to hear that Julian has been able to provide dedicated and professional service for your property. Our team is committed to handling all matters with excellence and we are grateful for your support. Best wishes, Lucy, Customer Feedback and Support Team

4/5

Trustpilot

Hamptons International a safe choice

Hamptons International has a large comprehensive support team offering many resources for the residential landlord. The size of the company may allow a larger turn around of agents than preferred; nevertheless the transition was typically swift and seamless. Our experience with most of Hamptons property managers and their other departments professionals have been good. Hamptons managed difficult tenants professionally and delicately and communicate well with the landlord. Our most recent property manager, Selen, has been extremely supportive and responsive. We greatly appreciate her initiative to invite other Hamptons professionals to assist with providing the best service for the landlord and coordinating with contractors and subcontractors during extensive renovations.

Noe · 18 June 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave such a detailed review. We are delighted to hear that you have had a positive experience with Hamptons and that our teams have been able to support you throughout your property journey. We appreciate your comments regarding the breadth of resources and expertise available across the business, as well as your recognition of the professional manner in which difficult situations have been managed. A special thank you for your kind words about Selen. We are pleased to hear that she has been supportive, responsive, and proactive in coordinating with colleagues, contractors, and subcontractors to help ensure your renovation project progresses smoothly. We will be sure to share your feedback with Selen and her managers, as we know she will be delighted to receive your recognition. Thank you once again for choosing Hamptons. We greatly value your continued trust and look forward to supporting you in the future.

5/5

Trustpilot

Mandy Dorta, Hamptons, Marlborough

Mandy Dorta, at Hamptons, Marlborough, does a fantastic job of managing my property for me. She is always attentive, responds virtually immediately to requests, organises remedial work and sub-contractors very efficiently, providing alternative options where relevant, and calls me if there are any immediate problems to discuss. She provides a truly personalised service and gives me confidence that my property is being managed effectively.

Mark · 29 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your positive experience with Mandy and the service she provides. Mandy takes great pride in looking after her landlords and ensuring they feel informed, supported and confident that their property is in safe hands. It's lovely to hear that her approach have made such a positive difference for you. Thank you again for your recommendation and for trusting Hamptons with the management of your property.

5/5

Trustpilot

We've had a really good experience with…

We've had a really good experience with Hamptons. Our property manager, Harjeet Kaur Arla was exceptional throughout our tenancy. She was always very kind, professional, and incredibly responsive whenever we had any issues. During the busy end-of-tenancy process, she was particularly helpful, promptly providing cleaning company recommendations and ensuring we received the urgent letter we needed for our son's school application. Her support made our move-out smooth. Highly recommend her, and Hamptons.

Meghana · 10 March 2026

5/5

Trustpilot

Selen has been our property manager for…

Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.

Ryan · 16 June 2026

Agent replied · 23 September 2026

Thank you for taking the time to leave a review. We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you. Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide. Thank you once again for your continued trust in Hamptons.

5/5

Trustpilot

Danish is always supportive to me.

Danish is always supportive to me. Thank you very much!

Gaku · 6 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave a 5 star review. We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities. Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish. Thank you again for your support and for choosing Hamptons.

5/5

Trustpilot

Danish is an exceptional professional…

Danish is an exceptional professional who I would highly recommend. Very good service!!

Nicolas · 5 September 2026

Agent replied · 23 September 2026

Thank you for your fantastic 5-star review. We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression. We really appreciate your recommendation and your kind words, which will be shared with Danish and the team. Thank you for choosing Hamptons.

5/5

Google

I recently completed the purchase of a property through Hamptons, managed by Mr. Richard Coleman. From the outset, Richard demonstrated exceptional professionalism and dedication. I greatly appreciated the clarity and thoroughness of his communications, which made the process smooth and efficient. As this was my first property purchase, involving numerous inquiries and complexities, Richard was incredibly helpful at every step. While his focus was naturally on the sale, he went above and beyond to resolve the many issues that arose during the process. The communication throughout was clear, timely, and proactive, ensuring that I was always well-informed at each stage. Richard stood out for his ability to provide valuable insights about the property and the local market. His responsiveness and attention to detail gave me both confidence and reassurance, which were especially important given the challenges we faced. While there’s always room for improvement, Richard’s efforts were pivotal in successfully completing my purchase. The way he approached challenges and found solutions demonstrates that he is truly exceptional. Companies in the United Kingdom need more individuals like Richard, his dedication, problem-solving skills, and proactive approach are rare and invaluable. It’s clear that many employees who does not have bills to pay or worried of make it prefer to avoid dealing with complications, but Richard embraced them and delivered outstanding results. Overall, I am thrilled with my new home and deeply grateful for the exceptional service provided by Hamptons - Richard. Thank you for making this significant milestone such a positive experience. Best regards, Fred Jonathas

Freddywhite0 · 11 December 2024

Agent replied · 8 December 2024

Thank you for your review Freddy. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

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