Trusted Agent profile · Cheltenham

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Belvoir Cheltenham reviews

4.8

★★★★★ Excellent

243 reviews across 2 platforms

15 Bath Road, Cheltenham, GL53 7HG

Part of Belvoir, see every office.

Belvoir's office in Cheltenham, at 15 Bath Road, is rated 4.8 out of 5 across 243 reviews on two platforms, including 190 Google reviews rated 4.8.

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4.8 / 5

190

Reviews on Google

This office

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53

Reviews on allAgents

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.

5/5

Google

This was my first time buying with Belvoir and Samantha Pockett & Leah Banks were so helpful and supportive through out the whole process, they chased everything for me and kept me posted regularly which was so reassuring as everyone knows buying a house/ flat can be stressful but these guys made it easier and were friendly and on hand all the way!! Thank you!!! VERY HAPPY!!!

Stasia · 1 January 2023

Agent replied · 31 December 2024

Thank you very much Stasia for your great review. Much appreciated regards Neil West

5/5

Google

Excellent service from start to finish with Jane leading from the front! Belvoir managed to squeeze a viewing in last minute for an amazing apartment recently listed, we subsequently put an offer in straight away. From initial call to Belvoir to sorting of paperwork, keys and everything else, Jane has been amazing, very receptive and exceptionally professional. I would highly recommend Belvoir/Jane for properties to rent in and around Cheltenham. Thank you team!PositiveResponsiveness, Professionalism

Edward · 1 January 2022

Agent replied · 31 December 2024

Edward Weston-davies, we are very happy we could provide you with a positive experience and all really appreciate the kind words. We wish you all the best in your new home! -Best Regards, Jane Potter

5/5

Google

We had a wonderful experience with Belvoir during our year-long rental of a property. Throughout this time, we encountered a few challenges, but we were fortunate to have Belvoir by our side to help us navigate each issue. Their team provided us with valuable insights and support, ensuring that our living experience was smooth and enjoyable. We wholeheartedly recommend Belvoir for their professionalism and efficiency.

Liz · 28 June 2025

Agent replied · 29 June 2025

Dear Liz, Thank you so much for your kind words and the five-star review! We are delighted to hear that your rental experience with us was wonderful, and that our team could effectively assist you through any challenges. Your recommendation is greatly appreciated, and we look forward to the opportunity of serving you again in the future! Warm regards, The Belvoir Team

5/5

Google

I have used Belvoir for over 20 years to manage a buy to let property, so there was only one company I considered when it came time to sell. I was not disappointed. The professionalism during the sales process was second to none. I would definitely recommend the team from Belvoir Cheltenham.

Peter · 1 January 2024

Agent replied · 31 December 2024

Thank you so much for your great review Peter . Thank you for your support over the 20 years. It has been a pleasure doing business with you . Regards Neil

5/5

allAgents

Belvoir Cheltenham have

Belvoir Cheltenham have provided me with two sets off tenants recently .Iinitially I dealt with Jodee and latterly with Jane .They and their colleagues have been a great help to me where other agencies have failed.I found they conducted the business quickly, efficiently and nothing seemed too much trouble.They took the stress out of what can be a tricky business.They were recommended to me and I shall pass the recommenation on. Yours faithfully Paul Johnson

Paul · 24 September 2021

Agent replied · 25 February 2025

Thank you so much Paul for your kind comments and business Regards Neil West

5/5

Google

Having rented our first flat with Belvoir I can’t recommend them enough, from arranging a few viewings and accessing different property and financial options Jane was excellent at organising all this, after finding our property Jane dealt with all the paperwork etc smoothly and answered any questions we had! Throughout the tenancy Neil has been really efficient at dealing with maintenance requests no matter the issue resolving them quickly and with ease!PositiveResponsiveness, Professionalism

Claire · 1 January 2022

Agent replied · 31 December 2024

Thank you for your very kinds words. It has been a pleasure working with you . All the best for the future - Regards Neil

5/5

Google

Jodee has been incredibly helpful and attentive throughout the letting process, far more so than other agents I have dealt with over the years.

Matt · 29 March 2025

Agent replied · 30 March 2025

Dear Matt, Thank you for your glowing review! We're thrilled to hear that Jodee's dedication shone through during your letting experience. Our team is committed to providing exceptional service, and it's rewarding to know we've made a lasting impression. We look forward to continuing to support you. Warm regards, Belvoir Cheltenham

5/5

Google

I am really pleased with service provided by Belvoir. As a first time Landlord, I needed some help and advice, and feel confident that my property would be in safe hands. Jodee and Neil have been a dream! They have provided me with the information I need, ensured suitable tenants for me and the property, and have kept me updated along the way! My property was advertised quickly and looked amazing on the website, meaning that tenants were found promptly. The whole process from start to finish has been smooth and stress free! I highly recommend Belvoir, thank you!

Tanya · 1 December 2024

Agent replied · 31 December 2024

Thank you for the great review Tanya , much appreciated Regards Neil West

5/5

Google

Lovely team and a really nice experience. Special shout out to Jodee who’s been fantastic. Such a change from previous agents we’ve used…a breath of fresh air!

Oliver · 4 February 2025

Agent replied · 22 January 2025

Thank you for your fantastic review Oliver . Very much appreciated regards Neil

5/5

Google

Belvoir Cheltenham have looked after our rental property for the last 15 years. The service has been completely professional at all times with any issues dealt with quickly. There have been very few weeks where we have not had a tenant in all that time. The staff respond to calls and e-mails same day which gives peace of mind. We have just sold our rental property in January through Belvoir too and the same standards applied to our sale as well as our rental. We would recommend Belvoir Cheltenham to anyone, thanks for all your help over the last 15 years.

Fran · 2 January 2020

Agent replied · 31 December 2024

Many thanks for your positive review Fran. Its been a pleasure managing your property over the years and delighted you've had and equally positive experience when selling the property with us. We wish you well for the future and if we can be of any assistance again you know where we are. All the best, Belvoir! Cheltenham

5/5

Google

Leah helped me find ther ideal home in Cheltenham. Thank you.

Dawid · 31 July 2025

Agent replied · 1 August 2025

Dear Dawid, We're thrilled Leah played a key role in your journey to finding the ideal home in Cheltenham. Thank you for sharing your positive experience and for the five-star review. We wish you happiness in your new home and look forward to assisting you again in the future. Warm regards, Belvoir Cheltenham

5/5

Google

Belvoir Cheltenham staffs' are friendly. Especially Mr. James West .He is efficient and very professional. He responds to calls and e-mails on the same day which gives peace of mind. He cares even after the deal. I am very happy with the service.I would recommend Belvoir Cheltenham to anyone, thanks for all your help. Belvoir Cheltenham is the agency you can trust.

Lexieレクシー · 1 January 2023

Agent replied · 31 December 2024

Thank you so much for your kind review Lexie. I am glad you are settling in and pleasure to help you find your home , Regards Neil

5/5

Google

I can’t recommend Jodee Freeman enough. I needed a fast turn around (within a week) and she made it happen. Super friendly and professional, always answers the phone and gets back to your emails within an hour or two! It would be very hard to beat this service!

Farah · 1 January 2024

Agent replied · 31 December 2024

thanks very much Farah, glad to help, Regards Neil West

5/5

allAgents

Great

I have used Belvoir for over 20 years to manage a buy to let property, so there was only one company I considered when it came time to sell. I was not disappointed. The professionalism during the sales process was second to none. I would definitely recommend the team from Belvoir Cheltenham.

Peter · 14 September 2023

Agent replied · 25 February 2025

Thank you so much for your great review Peter . Thank you for your support over the 20 years. It has been a pleasure doing business with you . Regards Neil

5/5

Google

I recently had the pleasure of working with Neil, Lou, Leah & Jodee at Belvoir! to sell my house, and I couldn't be happier with the experience! From the very first meeting, they were professional, knowledgeable, and incredibly supportive. They provided a thorough market analysis, helping me understand the current trends and setting a competitive price that attracted buyers quickly. Their marketing strategy was exceptional, utilizing stunning photography and engaging descriptions that showcased my home beautifully. Throughout the entire process, the Team at Belvoir! were always available to answer questions and provide guidance. They kept me informed every step of the way, making what could be a stressful time much more manageable. I highly recommend Belvoir! to anyone looking to buy or sell a property. Their dedication and expertise truly set them apart. Thank you for making my home-selling experience so positive!

Sam · 2 October 2024

Agent replied · 31 December 2024

Thank you for your great review Sam . We wish you much happiness in your new home , Regards Neil

5/5

Google

Second time renting with Belvoir and Jodee made sure it was just as easy as the first time.

Iain · 13 April 2025

Agent replied · 31 December 2024

Thank you for your kind review Iain and all the best for the future regards Neil

5/5

Google

Jodee was very helpful and answered all of our questions, which really put us at ease. Thanks Jodee!

Imogen · 6 April 2025

Agent replied · 7 April 2025

Dear Imogen, We're thrilled to hear about your positive experience with Jodee! Ensuring you feel supported and informed is our top priority. Thank you for your kind words and for choosing us. We look forward to assisting you further anytime you need. Warm regards, Belvoir Cheltenham

5/5

Google

Very professional, positive and realistic. Write up and viewings were quick and an excellent tenant was found. We were kept updated all the way through the process and with a feeling of being well looked after. Our arrangement was for tenant finder only, but Belvoir say they are still there for support during the tenancy should it be needed. THOROUGHLY RECOMMEND.

Richard · 24 May 2025

Agent replied · 27 May 2025

Dear Richard, Thank you for your glowing review! It's our pleasure to continue supporting you throughout the tenancy. Thank you for your custom . Warm regards, The Belvoir Team.

5/5

Google

Belvior has been one of the best estate agents I have been to. Jodee especially has help make me moving into my new property so easy. She’s been a brilliant help all the way through and was always there to help us if we needed it with paperwork etc. so massive thanks to Jodee at belvior estate agents.

Sophia · 1 January 2023

Agent replied · 31 December 2024

Thank you for your kind comments, Sophia . Very much appreciated regards Neil West

1/5

allAgents

Please Please avoid

Please Please avoid Belvior!! After buying a band new property which I did not intend to live in I went through Belvior Cheltenham to manage it for me. Big mistake! After 6 years I decided to move back into the property and ask them to remove the tenant for me. This could not even be done right the tenant was a week late on moving out and when he did my god did he leave it in a state for us (rubbish everywhere, presents left in the toilet the list is endless) I rang Belvior to come out and look at the property to which the response was take photographs. After further investigation of the property it was apparent that the tenant was aloud to leave without a member of the Belvior team to come and inspect the property (this was later confirmed that they indeed did not inspect the property) we have had to pay for the cleaning of the property plus re-plaster/paint and lay new flooring! I can only assume that the comments below that are positive have to be written from members of the Belvior team!

JJ · 22 August 2011

Agent replied · 25 February 2025

Dear JJ, We pride ourselves at Belvoir Cheltenham on providing first class service. As the owner of Belvoir Cheltenham , I would like further details of this issue, so that I can look into this. Please can you either email me at neil.west@belvoirlettings.com or call me on 01242 221188 . It is important that you do contact me as I have no knowledge of this issue . Regards Neil West

5/5

Google

Professional and honest letting agency. Special thank you to Jodee Freeman who organised and helped us to let the house for our family with 3 children. We highly recommend Belvoir Cheltenham.

Kristina · 2 September 2024

Agent replied · 31 December 2024

Thank you for your kind review Kristina , it is very much appreciated. Regards Neil West

5/5

Google

I had a very terrible experience with my previous agent, but Jodee proved me wrong this time. my daughter can’t even stop commenting about your professionalism you’re an icon I can say xx. Thank you soo much Jodee and your Team. 👏🏻👏🏻 We love our new home!! …

Kitumetsi · 27 September 2025

Agent replied · 8 October 2025

Dear Kitumetsi, We're pleased to hear about your positive experience with Jodee and our team. Thank you for your kind words and for choosing us to assist you in finding your new home. We're delighted to have made such an impression, and we look forward to supporting you in any future endeavours. Warm regards, Belvoir Cheltenham

5/5

Google

We used Belvoir to sell our flat in Cheltenham as we had used them previously to manage the let. Belvoir found a buyer within 2 weeks which we were delighted about. Leah and Sam kept in constant contact with us during the whole selling process and were extremely professional and a pleasure to deal with.

Catherine · 1 January 2023

Agent replied · 31 December 2024

Thank you so much for your kind review Catherine and for your business over the years both as a landlord and now a vendor. It has been a pleasure working with you and we wish you well for the future regards Neil West

5/5

Google

I have used Belvoir in Cheltenham as a lettings agent for about 10 years and very recently as a sales agent. I am delighted with the service I have received from Neil and the team. They found me tenants and then a buyer very quickly and have always been extremely supportive and helpful.

Diane · 1 January 2023

Agent replied · 31 December 2024

Thank you for your review Diane . It is very much appreciated . Thank you for your business over the years. It has been a pleasure to work with you and we wish you well for the future . Best Regards Neil West

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Belvoir's Google reviews

Questions about Belvoir Cheltenham

How many reviews does Belvoir Cheltenham have?

Belvoir's Cheltenham office has 243 reviews across two platforms: 190 on Google, 53 on allAgents.

What is Belvoir Cheltenham's rating?

Belvoir Cheltenham is rated 4.8 out of 5 across all 243 reviews, and 4.8 out of 5 on Google from 190 reviews.

Where is Belvoir's Cheltenham office?

Belvoir Cheltenham, 15 Bath Road, Cheltenham, GL53 7HG.

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