Trusted Agent profile · Cheltenham
★★★★★
2,450 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG
Part of Andrews, see every office.
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.7 out of 5 across 2,450 reviews on two platforms, including 325 Google reviews rated 4.6. See how it compares with other estate agents in Cheltenham.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotGood and helpful service!!
I viewed 2 listings facilitated by Maria and Ed respectively. They were prompt, helpful and professional in all their interactions - both virtual and in-person. I would strongly recommend Andrew Property Group for your next property search.
5/5
TrustpilotI have dealt with Greg Lines at Andrews…
I have dealt with Greg Lines at Andrews Estate Agents & Lettings on numerous occasions and have found to be 1st class, very efficient, professional & proactive. I would highly recommend him.
5/5
GoogleThe lettings team in Cheltenham have been great. Sorted a new tenant very quickly they know their market and we've used the 3/4 times over the last few years (as we have 2 rental properties). Special thanks to Sophia. Communicative, professional and just lovely to deal with.PositiveResponsiveness, Professionalism, Value
5/5
TrustpilotSarah Robinson
Sarah RobinsonProperty ManagerSuch a wonderful lady, who was extremely understanding and very very helpful! Sarah has offered 5* support and a complete pleasure to work with! Highly recommend!THANK YOU Sarah
4/5
TrustpilotWe were kept well informed during the…
We were kept well informed during the sale process, the sales package produced for potential buyers was of a high quality.Zena Gasson is a highly experience negotiator, we appreciated her enthusiasm and support through the process.
5/5
TrustpilotHouse Viewing
Their customer/ Client services is impeccable ….. Nancy & her colleague were absolutely fantastic in dealing with my family during our house viewing session. Despite our unfortunate late arrival to the appointment, they both waited for us & welcomed us with smiles….. Thank you guys
Hi Christian, what a great review for the team in Horley, with special mention to Nancy. We know that life doesn't always go to plan so really pleased that Nancy was happy to wait for you to arrive and show you round a potential new home. Thank you for the review, Rhys.
5/5
TrustpilotWe had such a positive experience…
We had such a positive experience viewing a property with Isaac from Andrews. He was extremely helpful, friendly and professional. Would highly recommend Isaac and the team at Andrews. Thank you for your help!
5/5
TrustpilotAndrews keynsham 5 star service
Andrews 5 star serviceCould not fault the service provided by Freya and Molly in the keynsham branch. Always kept me in the loop through the whole process. Never to much trouble, just wanted to say thank you really. Would definitely recommend to anyone! 👍🏻
Hi Chris, thank you for leaving the team in Keynsham a five star review with particular reference to Freya and Molly. Fantastic to see they were on hand to help you through your dealings with us and kept you in the loop. We always think communication is key in any relationship. Thank you again, Rhys
5/5
TrustpilotMichael provided exceptional service…
Michael provided exceptional service throughout our tenancy process. He was prompt, professional, and always ready to assist with any questions. His dedication and efficiency made the experience stress-free. Highly recommend!!
Thank you for the five star review. Amazing to see that Michael has been so helpful to you. Thanks for sharing your experience, Rhys.
1/5
GoogleSTAY AWAY! The absolute worse. Unprofessional, money driven, narcissistic agency. If I could leave -10 stars I would. Me and my partner were moving to Cheltenham from a different city while I was heavily pregnant, and their property was advertised to us as a luxury penthouse. We visited the property but the tenants still lived there and they were really very messy and unclean, so not able to properly judge the property but was promised to deliver a high standard property. The date we moved in we found many many faults in the property a list of 19 faults and a dirty toilet. We obviously complained and they never actioned this. We also found out that the property's pipe work was poorly built and had ongoing sewage. This was also reported and they didn't care. We hired a specialist to analyse the place and the report confirmed this. The sewage caused airborne contamination causing me to have a stomach bug while pregnant they still didn't care. I was unable to take medication as it would affect the baby. I continued being sick, and couldn't even use the toilets because you would have all kind of waste raised up to the brim. Under this circumstances we had to move but they still wanted to hold us to the contract even though the property was not in conditions to be rented.They would be nice and understanding on the phone but then send hostile emails demanding to hold terms of contract even after we moved out. They lied to the landlords about the situation and they only learnt about this situation after we contacted them directly. We had to get our solicitors involved to get us out of this situation few months later. They had no compassion for someone who was due to have a baby any moment. All they see is money.
5/5
GoogleTerri was really helpful throughout the process of buying our current home, as was Jill. Communication with other staff members was always good. We would always receive prompt. responses Thank you :)
5/5
GoogleWe can’t thank Beth Gifford enough for helping push through our purchase of our flat. She was super on the ball, provided frequent updates and helped us chase up solicitors. Thank you!
5/5
GoogleGreat service from the whole team at Andrews. This is the 2nd house we have sold with them and we were amazed at how many viewings were scheduled in such a short time and to then get an offer on the same day was amazing! Not only are the team professional and know their stuff, they are also a pleasure to deal with in what can at times be a stressful process! Couldn’t fault them from start to finish and would use again (if we ever move again once we recover from the stress of packing and unpacking!)
5/5
TrustpilotExcellent customer service
Excellent customer service. I recently rented a flat through Andrews and Jasmine, who was our letting agent helped us all through the process. She was helpful and responsive. Would recommend.
Hi Vineeth, thank you for the five star review. Fantastic to see that Jasmine has been so helpful to you. Thanks, Rhys
4/5
GoogleI sincerely appreciated George's friendly demeanor and professionalism in his timely email responses, as well as his efforts to facilitate my prompt move into the property.
Thank you, Jamila! We're delighted to hear about your positive experience with George. Your feedback is greatly appreciated.
5/5
TrustpilotProperty viewing
Was shown around by Shamiya yesterday. She’s a star. Was so patient with all my questions and really helpful and overall a nice and a calm person 🙌🏼
Thank you, Bakhtawar. We'll pass on your kind words to Shamiya.
5/5
TrustpilotJanine from Andrews has been brilliant…
Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.
Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.
5/5
TrustpilotIsaac Biggerstaff was truly amazing and supportive through the process
I really was so impressed by the estate agent that managed our case. His name was Isaac Biggerstaff and he really was amazing. The whole Andrews property group were very efficient in responding to any queries, organised with bookings and really did seem to show genuine care. As I said, the best part was the contact had with Isaac Biggerstaff - he was so easy to talk to, really understanding about the challenges with house buying, researched any queries we had, and overall gave us at 5 star experience with the estate agent service.
5/5
TrustpilotJasmine@Andrews
Jasmine, especially, has been extremely helpful and patient throughout the process of moving house- she has been a breath of fresh air after previous issues with a different company.
Thank you, Jessica! We're thrilled to hear Jasmine made your move smooth and pleasant. Your kind words mean a lot to us!
5/5
TrustpilotAndrews
Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 🌟 🌟 🌟 🌟 🌟. Thank you to all at Andrews for making my business workable.
Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys
1/5
TrustpilotMost careless letting agent of the UK
I have been fighting with this agent for several weeks now as they dont bother repay me the deposit. Even though the landlord agreed for the deposit to be returned to me, this agency doesnt care. In most cases they dont even answer my messages and when they do, those are just empty promises. Absolute rubbish service. AVOID!!!
We are sorry to hear that you have reason to complain, someone will be in touch shortly to understand your concerns and investigate.
5/5
TrustpilotMolly has been a fantastic help…
Molly has been a fantastic help securing the right tenants for my property. Always on hand to answer any questions and nothing was too much trouble. Thanks again Molly
5/5
TrustpilotPositive first experience
Very helpful and polite member of staff, who took the time to understand my housing requirements. Very good follow up after our initial conversation.
Hi Jason, thank you for your kind words! We're happy to hear that our staff were able to assist you effectively. We appreciate your feedback! Best wishes, Jake
5/5
TrustpilotMonika has always been a STAR
Monika has always been a star in how she handles matters. She gets things resolved in professional and customer focused manner. She is pleasant and warm in her interactions.
Hi Oli, thank you for taking the time to leave us a review. We know that Monika will really appreciate seeing your feedback. Thanks again, Rhys
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