Trusted Agent profile · Cheltenham

Andrews Estate Agents reviews in Cheltenham

4.7

★★★★★ Excellent

2,450 reviews across 2 platforms

11 Bath Road, Cheltenham, GL53 7HG

Part of Andrews, see every office.

Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.7 out of 5 across 2,450 reviews on two platforms, including 325 Google reviews rated 4.6.

Google logo

4.6 / 5

325

Reviews on Google

This office

Trustpilot logo

2,125

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent Customer service from Andrews Property Group

I have received excellent customer service from Sarah Robinson. Always keeps me informed and updated. I always receive a timely reply to any email and Sarah liaises very well with my tenants. Very happy with the service provided. Five star ⭐️⭐️⭐️⭐️⭐️.

Stuart · 12 June 2024

Agent replied · 17 June 2024

Hi Stuart, thank you for the review. Brilliant to see that Sarah and the team have been so helpful to you, keeping you updated and informed all the time. Thanks again for sharing your experience. Rhys

5/5

Trustpilot

I have at last secured a dwelling which…completely suits my needs

I have at last secured a dwelling which suits my specific needs. I would especially like to thank Lee at this office for his attention to detail and his efforts to match my requirements with the available dwellings. First class service . Thank you Lee.

Robert · 3 February 2023

5/5

Trustpilot

We were treated by Shoneil who is a…

We were treated by Shoneil who is a lovely lady and helped us to look for our new property.We have not found one yet but she is very kind on keeping us update.Thank Shoneil for your work and your help in our search.

Tatiana · 4 April 2023

5/5

Google

Gary was very helpful and professional when me and my husband were buying our first house. He answered all our questions and it always felt like he wanted to help us as opposed to just doing his job with the next couple who walks through the door for a mortgage. Would definitely recommend him to anyone.PositiveProfessionalism

Natalie · 26 August 2021

5/5

Trustpilot

Ongoing great service

Have used Andrews now for over 10 years to manage my residential property, working with team to re-let over past 2 month has demonstrated great team working from Molly,Chemaine and Freya to cover all options and maintain property all to a high standard resulting in another successful let without any delays or issues

Martin · 21 September 2023

Agent replied · 12 June 2024

Hi Martin, thank you for your review! Fantastic to see our Keynsham team were delivering excellent support to yourself! I am really glad they were able to assist with your property! All the best for the future. Thanks, Laura.

5/5

Trustpilot

Valuation of property

I felt instantly at ease when Nancy from Andrews came to value my property. A kind and genuine person who really listened had time for me. Thank you again.

F · 16 December 2024

Agent replied · 29 December 2024

Thank you for your kind words about Nancy. We're thrilled to hear she made you feel at ease and listened to your needs. Your feedback is greatly appreciated. Best wishes, Jake

5/5

Trustpilot

Very happy with shamiya it’s the second…

Very happy with shamiya it’s the second time she showed us a flat her speech and just the way she is answering the questions is amazing would recommend 100% if you are looking for a home!!

Mihaela · 20 August 2024

Agent replied · 23 October 2024

Thank you, Mihaela. We're delighted to hear about the positive experience you had on your viewings with Shamiya.

5/5

Trustpilot

Andrews Raigate team have been amazing…

Andrews Raigate team have been amazing from the start of our search for our own place, Isaac was always very helpful and always we kept a good communication. Thank you we love our new place.Regards,Jackie and Courtney

Courtney · 26 August 2023

5/5

Trustpilot

Buying my first home with Andrews

Buying my first home with Andrews, they have all been very helpful, with every step of the process, they have helped with the solicitors and chased when needed, they have kept me informed with whats going on throughout. I used the keynsham branch and am very happy with there service

Ash · 31 October 2023

Agent replied · 12 June 2024

Hi Ash, thank you for the review, brilliant to see you had such a positive experience, we know it can be a daunting and stressful time so it's great to see the team in Keynsham were on hand to keep you in the loop and pushing everything through for you. We hope you are settled into your new home. Thanks, Rhys.

5/5

Trustpilot

Very professional company with quality …

Very professional company with quality agents.I have been dealing with Shannon and Dan which they helped us to view a property very quick in just about few hours after enquiring.Highly recommended this agency,been very pleased.

Florina · 24 August 2024

Agent replied · 23 October 2024

Thank you, Florina! We're thrilled to hear that Shannon and Dan provided you with prompt and professional service. Your recommendation means a lot to us!

5/5

Google

Ours was a difficult sale, lots of complications. However the staff at Andrews were brilliant ! They kept us informed throughout the process and remained professional and calm. A huge Thank You to all involved. Would readily recommend Andrews.

Lesley · 13 June 2023

5/5

Google

I'm so satisfied choosing Andrews services. Garry was so helpful during my first mortgage and the remortgage 2 years later. Answering all my stupid questions with patience, making my life easier during them stressful moments. Thank you Garry Maisey

Krasimir · 13 June 2023

5/5

Google

Had a consultation with both george and frederick in both departments of sales and lettings. Amazing customer service!! Both friendly and so helpful. Couldn’t have asked for better. Will be recommending 😁 …

Eva · 24 September 2024

Agent replied · 24 October 2024

Thank you, Eva. We're very happy to hear about your positive experience with George and Frederick.

5/5

Trustpilot

Had two fantastic viewings today by…

Had two fantastic viewings today by Nancy Henley really helped us out with what we were looking for, went above and beyond to get us all the information we needed. Recommend and took the time to show us another Andrews property that was in our market Really recommend

Keith · 9 December 2023

Agent replied · 12 June 2024

Hi Keith, thank you for your five star review on both TrustPilot and Google! Fantastic to hear Nancy has been a massive help on your property search and went above and beyond for yourself! Thank you for the recommendation too and all the best, Laura.

5/5

Trustpilot

Good communication

I worked with Junior and he kept me up to date with all the required information before our viewing appointment, was punctual, and knowledgeable about the property. Ultimately it wasn’t the right flat for me, but the viewing experience was positive.

K · 28 March 2023

5/5

Trustpilot

Andrew’s have dealt with a property sale

Andrew’s have dealt with a property sale for us which has just completed. At all times through the process the were very professional and kept us informed of the sale progress. We would definitely recommend them to others.

Paul · 21 June 2024

Agent replied · 23 October 2024

Hi Paul, thank you for taking the time to write us a positive five star review! Amazing to see that our team have been able to guide you through the sale process and kept you updated throughout. Thanks for the recommendation too and all the best for the future, Laura.

5/5

Trustpilot

Great attitude and knowledge from all…

Great attitude and knowledge from all staff at Andrews, especially Shannon and our agent Paul. Very clear, helpful information and communication from all of the team. Very prompt when returning calls/emails which made me feel less stressed and worried.

Amy · 22 May 2023

5/5

Trustpilot

Selling my house through Andrews was…

Selling my house through Andrews was such an easy pleasant experience. They were very professional and approachable and kept me in the loop at all times. Amy was very friendly and helpful and I would highly recommend them.

Paula · 15 June 2023

5/5

Trustpilot

V happy with my property mgmt

Jennifer Jones manages my property and she is absolutely brilliant - reliable, professional, helpful...everything you'd hope for from a property manager. I have been with Andrews for years and have been very happy with their service, communication and staff. Thank you very much!

TK85 · 8 March 2024

Agent replied · 12 June 2024

Thank you for the five star review. We know Jennifer works really hard to solve any issues that may arise during a tenancy, great to see she's been delivering a service to you and for your continue trust in Andrews over the years. Thanks again, Rhys

5/5

Google

Freddie, George, Holly and the gang are absolutely ace! Super helpful in every question my partner and I had in selling our flat. Couldn't ask for a nicer bunch to with with!!

Izaak · 24 September 2024

Agent replied · 24 October 2024

Thanks so much for your feedback, Izaak. We're very happy to hear Freddie, George, Holly, and the team were so helpful in selling your flat. Best wishes.

5/5

Google

We had a viewing and George showed us around the property. He was so lovely, Very informed and friendly. He answered all our questions and made the whole experience a pleasant one for us

Hollie · 22 August 2024

Agent replied · 25 August 2024

Thank you, Hollie. It's great to hear George made your viewing experience pleasant and informative. We appreciate your feedback.

5/5

Trustpilot

Communication is Key

Lisa-Marie provided great guidance, support and communication throughout the buying process. Without this the whole process would've been a great deal more painful. Definitely would recommend to anyone else in the process.

Ian · 16 September 2024

Agent replied · 23 October 2024

Thank you, Ian! We're thrilled to hear Lisa-Marie made your buying process smooth and enjoyable. Your recommendation means a lot to us!

5/5

Trustpilot

Emma from the Bear Flat branch

Emma was very professional and reassuring during our rather lengthy conveyancing process. We were in a rather lengthy chain and Emma made sure we were well informed at every stage. Many thanks Emma! We would highly recommend Andrews. Alice and David.

Alice · 21 February 2023

5/5

Trustpilot

Easy to get hold of, keep you updated!

Very contactable, they keep you up to date on progress, and are generally very easy to deal with. If they say they will find something out for you, they will, and they’ll get back to you asap with an Answer. This goes for all the team, Matt, James, Isaac!

Joe · 4 October 2023

Agent replied · 12 June 2024

Hi Joe, fantastic to read such a positive review for the team in Reigate, we really appreciate you sharing your experience and great to see that the team were able to answer all queries you had throughout your journey.Thanks, Rhys

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