Trusted Agent profile · Chelmsford
★★★★★
1,303 reviews across 2 platforms
Hylands Parade, 2 Wood Street, Chelmsford, CM2 8BW, CM2 8BW
William H Brown's office in Chelmsford, at Hylands Parade, is rated 2.3 out of 5 across 1,303 reviews on two platforms, including 111 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. William H Brown Chelmsford South hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
GoogleI recently sold my house through William H Brown which ended up being a little bit of a tricky transaction. Charlotte and her staff worked extremely hard throughout to discuss everything with all parties, keep everyone in the loop and even mediate where required to ensure a smooth and speedy transaction. This resulted in only a 4 week turnaround from agreement of sale to completion. Outstanding team, extremely personable and professional. Couldn't reccomend anyone else.
Thank you for taking the time to leave us this amazing 5* review and recommendation James. Kind regards Lucy, Customer Relations.
5/5
GoogleI contacted William H Brown to arrange a speculative valuation. Everyone who I dealt with at the office was very courteous, responsive, and accommodating. They were able to visit the property the very next day, which I really appreciated. Mason, who visited the property, was friendly and very conscientious, providing a comprehensive explanation for the valuation. Should we decide to sell the property, we will definitely bear William H Brown in mind. Thank you for all your help!
Many thanks for the fantastic 5* review Richard. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
5/5
GoogleSecond time having Shane as our agent. Amazing person, very kind and the house is nice.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Googlewould recommend W H Brown to anyone excellent experience very much helped by charlotte and mason very professional and enthusiastic
"Thank you for your kind words and recommendation! We're so glad to hear that Charlotte and Mason provided a professional and enthusiastic experience. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
1/5
TrustpilotAppalling service
Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach
5/5
GoogleExcellent service from Mason
Thank you for the great review! We're so glad to hear that you had an excellent experience with Mason. We strive to provide top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat service from start to finish. Holly was very supportive, professional and knowledgeable. She managed to get me a better interest rate with the same lender which I'm really pleased with.
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
5/5
GoogleWe had our house for sale with Bond and they were atrocious so we switched to William H Brown. They were amazing! Holly Gobel was our financial advisor and she was fantastic. Very attentive, very knowledgeable and worth every penny. Sale went through when we wanted it to. The purchase was really easy all thanks to Holly and the team at William H Brown
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
5/5
TrustpilotWilliam H Brown - Bury St Edmunds
If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.
5/5
GoogleCharlotte worked tirelessly to get our house sale across the line. A long process but was helpful feeling the team at Wood Street were going through it with us. Would recommend.
5/5
GoogleVery good, easy to communicate
Thank you for the positive feedback! We strive to make communication effortless for our customers. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleDuring a long move, where we had to deal with multiple estate agents, Charlotte @ William H Brown South Chelmsford stood head and shoulders above the rest in terms of the service that we received. I would thoroughly recommend using this company and Charlotte in particular. Thank you for your help.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was very happy with william h brown very helpful, Charlotte went the extra mile to keep me informed always friendly so thank you all
Thanks Brenda for your great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI do not have words for this level of unprofessionalism and incomptence
Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.
1/5
TrustpilotDo not use William H Brown they are the…
Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you
2/5
TrustpilotIts Rental Payments
I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.
5/5
TrustpilotFabio and Andria made the whole process…
Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.
1/5
TrustpilotWilliam H Brown or Sequence, both the same... crap!
This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. William H Brown Chelmsford South hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
