5/5
GoogleSuch efficient service. Bravo!
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile · Chelmsford
William H Brown Chelmsford reviews
★★★★★
1,484 reviews across 3 platforms
12 Duke Street, Chelmsford, CM1 1HL, CM1 1HL
William H Brown's office in Chelmsford, at 12 Duke Street, is rated 2.6 out of 5 across 1,484 reviews on three platforms, including 283 Google reviews rated 4.6.
Reviews
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
Google1/5
Trustpilotterrible agents
I'm trying to buy a property and those greedy Agents wont let me view property because I'm not using they mortgage advisors. I've contacted them about numerous properties but they even wont return emails or calls as they already know I don't want to use their dodgy advisors with elevated fees, disgrace where is free market!!!!!
1/5
TrustpilotUtterly Useless!
After organizing a viewing for two properties without much hassle, the follow up was non-existent. As a student, sorting housing out for the next year can be a stressful time. After liking one of the properties and emailing them to express our interest, no reply was received. Then after emailing them for a second time, still no reply has been received.Utterly useless!
5/5
GoogleStaff at William H Brown, Agie and Ash in particular, have been extremely helpful and courteous in dealing with us as regards our house rental. I have been dealing with them over the last couple of years and have consistently found them to be proactive and responsive.
5/5
GoogleAgathe and Ashley provided a professional and diligent service throughout the process. Their management of the listing, subsequent viewings and the accommodation of my specific requests was fantastic. They really gave me full confidence in their handling of my property letting and found me a great tenant.
1/5
TrustpilotThey don't remove ads off sold properties off the market
They don't take properties which have been sold off the market so it's misleading and make you lose time! Unprofessional. Additionally, they don't follow requests about the way to contact you. I prefer to be contacted via email or message as I work nights, but they still will be giving you a call...
1/5
TrustpilotAvoid at all costs
The worst estate agent company ever. I dealt with a Jerome in Barking and not only was he rude and aggressive he was completely useless! Didnt tell us of a number of offers and was impossible to get hold of. He lied and was appalling throughout. Would never use again.
1/5
TrustpilotTERRIBLE...the communication is beyond…
TERRIBLE...the communication is beyond embarrassing, property is literally thrown on to the market at a random price and left to sit there as they want their advertising boards around town. It's well known this company is NOT the best locally, they just have more money to push their business. AVOID AVOID AVOID!!!
1/5
TrustpilotTaking more fees than they tell you about and selling your data
After finding a property with them I was told about the fees but when I paid them and wanted to pay the deposit and first moth's rent I was told there was another fee bringing it to £650. What is more they sold my personal data to Spark Energy and changed my energy supplier to Spark energy without mine or my landlord's consent.
2/5
TrustpilotPoor service at Fakenham
Poor service at Fakenham. Took house of market mistakenly. Our buyer only got it by insisting they contact me.Pressured to accept a risky bid.Once under offer, no contact. They never bothered to chase and update etc. I had to chase them. Very poor.I would not use again.
5/5
GoogleManaged our sale and purchase really well. Always someone to answer queries and felt as though they were on top of things.
Agent replied · 24 October 2024
Hi Rachel, It was a pleasure to deal with you on both of your sales and I hope you are enjoying your new home. Ash and the william h brown team
1/5
TrustpilotVery unprofessional agent
Very unprofessional agent. Initially mentioned to me that a viewing needs to be rescheduled as the tenant wasn’t home, rescheduled to the next day. Next day she does not answer calls and when I reach the location I find no one is available. The following day the house is listed as Let agreed. Waste of time dealing with an agency like this.
5/5
GoogleGreat service from Ashley and Agathe. We encountered a lot of obstacles along the way but they were able to assist and keep us updated regularly. They did a great job in liaising with all legal teams too. Would definitely recommend WHB to find rented property.
5/5
TrustpilotA very professional service
WilliamHBrown in Clacton gave a great service when I was looking for a tenant. Emails and phone calls were answered promptly. Very professional service from Oliver and Tom. I will be using them again.
5/5
GoogleI used them to sell my flat and was very happy with the service provided, both before and after I accepted an offer on my place. We ended up being part of a long, complicated chain, and our contact at WHB played a big part in chasing everyone up and getting us through to completion. Would definitely recommed to friends or family.
1/5
TrustpilotI had a viewing booked for a property
I had a viewing booked for a property. I was the first person looking to view the property. They then called me up a day after and told me I could not view the property due to someone having corona virus however within a few days of them cancelling the viewing the house is suddenly sold.
5/5
GoogleWe sold our property with William H Brown and have been very impressed with all the team, there is always someone on the end of the phone who can help. Megan in particular has been an absolute star leading up to exchange. She was in constant contact keeping us updated and guided us on the process explaining the next steps.
5/5
TrustpilotGreat work Ware office
My family had a great experience with William H Brown in Ware, Hertfordshire. Grace listened to our needs and was able to let us know about a fantastic property that suited us and when we could view it. She was helpful for the entire process as were the other staff in the office. Thank you for all your help.
1/5
TrustpilotDo not use this estate agent unless you …
Do not use this estate agent unless you thrive on stress, enjoy being lied to and can wait for months to move house. They are incompetent and inefficient and so are their dedicated conveyancing companies. When looking for an estate agent go by recommendations, there are good ones out there you just have to be patient and take the time to find them.
5/5
GoogleAsh and Aggie have been wonderful throughout the process of letting They helped us a lot with viewing, tenancy process, paper work. They have been very approachable and always answered our queries politely inspite of their busy schedule Thank you William H Brown team
5/5
GoogleCannot recommend this Estate agent company enough. From the first phone call and exchangement of many emails, Ashley provided myself and my partner a great service. Very quick to respond to any questions and helped us get the property we had our eye on.
5/5
TrustpilotA* service from Lisa in the lettings…
A* service from Lisa in the lettings department. Going above and beyond what is required for the role.Would definitely recommend
1/5
TrustpilotAwful from the start
Awful from the start! Shocking Communication, terrible attitude towards customers and tried to over charge us. We even had to contact directors as the branch was not communicating. A regional manager called and said they would email to confirm they would carry out what they promised. The email was not forthcoming and then we could not contact this person again. AVOID!
1/5
TrustpilotPathetic agency.
Ignored my enquires, never called back when I was assured they would. Also led round houses and applied for said houses only to find that they’d already been let when I came to paying the holding deposit. Constantly disappointed with their lack of communication and clarity. Their only success was leading on stressed out students.
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