5/5
GoogleVery friendly, helpful staff especially Alex, Olly, and Sarah at the Chelmsford branch. They all worked very hard and Sarah was excellent in progressing our sale and purchase. Would definitely recommend this branch of WHB.
Trusted Agent profile · Chelmsford
William H Brown Chelmsford reviews
★★★★★
1,482 reviews across 3 platforms
12 Duke Street, Chelmsford, CM1 1HL, CM1 1HL
William H Brown's office in Chelmsford, at 12 Duke Street, is rated 2.6 out of 5 across 1,482 reviews on three platforms, including 283 Google reviews rated 4.6.
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Reviews
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
Google1/5
TrustpilotDon’t do it!
Don’t do it! One of the worst agents I have ever used! They charge high commission and tie you in for 5 months! But fail to mention that at sign up. One member of staff was very rude in her manner. They don’t ring you to keep you updated, most other agents ring you weekly with an update, not them. I didn’t hear for 3 weeks and I had to constantly ring them. They have staff with little experience in selling houses. My advice go with someone else!
1/5
TrustpilotDisgusting con artists!!
Disgusting con artists!!! Constantly harassing you to use their very expensive mortgage advisors and if you dont use theirs you ARE NOT even getting a look in. We turned them down 6 or 7 times and everytime we phoned up to arrange a viewing or with any queries we had been "archived" so nobody could find us even though we are still actively looking for a house. We had no contact no property alerts we have been waiting 3 weeks for someone to respond to us after we asked for a viewing numerous times, the one property we did actually get to view through them we arrived at the property and they did not even know we were coming. They tell you everything you wantvtonhear and then tell the sellers completeley different things to make them sell to the ones who have used their expensive mortgage advisor.Very un professional!!!!! DO NOT USE even if u like the house just look elsewhere.
1/5
TrustpilotUNPROFESSIONAL
They advertised a house for rent on the Second Week of May and they made us want to pay extra charges and insurances. Basically they wanted to charge us for everything. (I think if they could charge us of breathing they would) So UNPROFESSIONAL and every single time you ask them about your tenancy agreement and any updates they will answer you. “I WILL GET BACK WITH YOU LATER” “I’M CALLING THE LANDLORD.” such a waste of time, money, and energy.
1/5
TrustpilotAwful Lettings company with no customer service skills
Took me 4 phone calls to arrange a check out when I left a property and then I was told that a quick email to sequence and I would get our deposit back. Totally misleading as there is an entire process to go through.This agency has no care for their tenants - you are Purely a number. They are flippant on the phone and do not pass on messages. I took keys back and passed on the burglar alarm code. The next day I get a call asking what the code is as the check out guy has set it off!! Hopeless - avoid if possible
1/5
TrustpilotDishonest, arrogant, rude and unprofessional!!
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.I now need to add that Grant (branch manager) instead of acting professionally and apologising, is instead going around town bad mouthing me and asking people who know me on a personal level to have me take down this review. I find this highly insulting, unprofessional and inappropriate. As a manager he should be aware this against any code of conduct and client confidentiality.Head office are now aware of this poor management and disappointing practise.
5/5
GoogleFantastic estate agents, very knowledgeable of the local market and great communication throughout the whole experience. A special mention to Terry Buy who was a pleasure to deal with, highly recommend.
1/5
TrustpilotDishonest
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.
1/5
TrustpilotLazy and not worth the time
We set up the sale of our house with these guys, all seemed well not pushy or overbearing with sales tactics. Been on the market for 3-4 weeks, no viewings at all. No contact from them either and not even a sign up. Sold our house through our original agent and when we called to let whb know, they had no idea who was looking after our sale and took it off the market before the question was even out of our mouths. If you cant be bothered to sell a house, don't bother wasting everyone's time
1/5
TrustpilotSet up to part you from your money even if they don't get all of it.
I entirely regret letting this company anywhere near our house that we wanted to sell.Firstly, houses falling through before contracts are being exchanged currently runs at about 33%. There are companies that thoroughly check out potential buyers before landing the customer in financial trouble; which can cut this rate in half. In our experience, WH Brown did none of this. A couple came forward & the sale started to progress. Only when we were a few weeks from completion did we find out that this couple couldn't even raise a mortgage which caused everything to collapse. Of course, your solicitors that you instruct are not going to waive their charges. We ended up over £2000 pounds out of pocket with nothing to show for it. This, of course, includes arty farty photo's that WH Brown actually charge you for. When I went into their offices & asked to use their toilet (when the sale was proceeding) there were instructions on how to work the customer & hence relieve them of their hard earned cash over the toilet. It stinks (no pun intended) to high heaven, which on a spiritual note I would say that these big wigs that run this company have also wavered their route to.Lastly, don't expect them to find you a mortgage offer without charging you hundreds of pounds. And yes there is also an admin fee involved along the line.One more thing if a company can't even come on here & defend themselves & the way they act, what does that tell you?
1/5
TrustpilotWorst letting egents in the uk Wh brown
Worst letting egents in the uk been renting a property for 3 years from Wh brown my daughters bedroom there is a roof leak and still leaking had to inform the council to get rid of mould it is only a two bedroom home with so many problems on the inventory everything in the house is soiled and stained and hedges in the back garden are as tall as the house the staff at Wh brown are rude and pin everything on the tenants reading off a script
1/5
Trustpilotone of the worst agencies I have dealt…
one of the worst agencies I have dealt with, they use incorrect surnames in the tenancy agreement and I have been 3 weeks chasing them to correct my surname and still they don't respond till this moment.
1/5
TrustpilotAgency in wisbech Paige Anderson terrible
Agency in wisbech : Terrible , unacceptable experience I was looking for a house to rend and more than 3 weeks after still no answer. I could see on the add that the house have been rent but she still didnt wanted to tell me this news . Not organise at all , they send agent for view house and they are useless and don’t care about what you want or askThey Gave me 2 appointment for view a house in the dark with no electricity !! Clever I complete the contract for the house not knowing that they was already one contract sent and complete before me !! Haha Thanks for make me loose my time You don’t rent banana you rent house , the most important thing for familly or people !! Be respectfull for them The agent I had was “PAIGE ANDERSON “Very not organise at all ! And just didn’t care , she just want to do her job but she don’t give Dam If i get the house or if I loose my time ....Pathetic
5/5
GoogleExtremely positive experience dealing with both the selling and letting teams. Unlike other EA, they DO pick up the phone and the communication is very professional and knowledgeable. They gave invaluable advise in this tricky market. Extremely helpful since I am managing the property from out of the area. Much appreciated!
1/5
TrustpilotChelmsford - sick and no morals
Chelmsford - absolutely disgusting. No point putting this bad review up in the hope they see it because given the amount of terrible reviews for them they obviously don’t care. Just hope that someone reads this and stays away as warned.Sick company. Sick in the head with no morals and no professionalism. The so called entry condition report (inventory) made the place sound like it was immaculate, I added more than 200 items. Mum passed away 3 weeks after moving in and my poor elderly dad has been left trying to get deposits back from this sick in the head company, whilst for even though they paid 6 months in advance, no repairs were undertaken, glass was left smashed on the driveway the day we moved in, the place is falling apart (but we needed location for hospital) now they have the audacity to keep the deposit. We have contacted local newspapers and solicitors, all this on the back of mums death.....for a piece of manky old floor link that is supposed to be missing from inside a water damaged and stained cupboard!!! We have photos that it was missing when they moved in. Terrible terrible company. Blaming the landlord and yet they were the ones who didn’t do the inventory correctly and have failed us for the entire lease.
1/5
GoogleWorst letting agency I have dealt with!! Absolutely recommend to avoid them! I recently rented as a private tenant. Since day one we had issues within the condition of the property (absolutely filthy, no cleaning have been made and presence of dump and mound) and they have been unhelpful, rude, not answering at our phone calls putting on hold for so long. Worst moment was when I finally finished the contract and found another house, they asked to leave my full deposit for expenses without sending the correct invoices of what these expenses referred to, considering I left the house better way I found it! Also, since I rented with them I am disturbed by cold calls almost everyday , I think they sold my details to other parties for surveys. Please avoid them!
1/5
TrustpilotI’ve constantly had to chase the estate…
I’ve constantly had to chase the estate agents to do anything. I couldn’t move into my property because they photocopied the wrong side of my driving license, didn’t notice this until 3 days before and when I tried to call the agent I was working with hand gone on annual leave. Despite going to another branch (I’m 160 miles from where I am moving to) and then photocopying it, they forgot to send it on.I’ve rented and bought properties before and never worked with such an inept load of estate agents.
5/5
TrustpilotExcellent service
Really pleased with the service from william h b rown huddersfield branch. Friendly professional and courteous at all times. Would happily recommend Liz Hirst and her colleagues for buying or selling.
1/5
TrustpilotTerrible
Terrible. We were mislead about the permitt parking when viewing the flat (were not eligible for a permit, but they told us we were), the agency that they used to complete the references asked me for the same information at least four times, they also did the same thing to my last landlord, we weren't given to codes for the building/pedestrian gate/vehicle gate when we collected the key and had to ask for them seperatly, still haven't had the code for the vehicle gate over a week after we moved in. Whole thing was a total shambles, would not recommend.Edit: Four months after I wrote this original review some of the team from William H Brown came to conduct a flat Inspection. I was out at work and my boyfriend was in London on business. When I came home there was feces in my toilet and the only people who could have done it was them. We emailed them about it they were really snotty and basically called us liars. We're moving as soon as our agreement is up, they're unprofessional and disgustingly childish, an absolute disgrace.
1/5
TrustpilotDo not use.
Do not use.Some branches are okay from my own dealings but most branches communication with clients is abysmal and seems to be a total lack of coordination or indeed communication between colleagues or with their buyers in certain branches.
1/5
TrustpilotWilliam brown managed to sell our house…
William brown managed to sell our house quick enough although it was priced very fairly. However, the solicitors they recommend are useless. If they have a problem they have to look it up on the internet. They nearly lost us the sale over a simple right of access problem. We had to ring the buyers and explain. Their prices are set by browns also.Their mortgage advisor found us a mortgage 2,% higher than an independent. Would never use them or their associates again.
1/5
TrustpilotA truly dreadful estate agent
A truly dreadful estate agent. Absolutely no feedback or chasing up of progress during sale. The agent NEVER returns calls and this was also fed back to me by both my solicitor and the vendor's estate agents. In fact, my solicitor was so frustrated by the poor service, she recommended that I negotiate a reduction in fees (which of course was refused by the agent). When a complaint by letter was made, it took over a week for them to respond and my concerns were brushed off with a bunch of excuses. The agent did not even call me to tell me that completion or exchange had occurred! This must be THE most useless agent ever.
1/5
TrustpilotTRULY AWFUL AND RUBBISH
we used this company (which became Sequence Housing) to manage two rental properties.the service provided to our tenants was awfulthe service provided to us, the landlords, was awfulall complaints to them where replied to with contempt and argumentative replies.we paid them to manage the subcontractors working our houses, they did not manage anything, we have been repeatedly over charged for very poor quality work.their statements of account are almost impossible to follow, we ended up always creating a spreadsheet and re-entering data into it to try and understand the current financial position.Three months after terminating their services, we are still owed money by them, and they still ignore our requests for information. No statements of account have been received for months, but, I know they have retained hundreds of pounds "on account" despite us no longer being a customer of theirs.even our lawyers (who only had to deal with them three times) think the service provided was sub-standard and unprofessional - "we can't understand their attitude and why they are so difficult to deal with"they constantly still email my father, (who is dead), and my brother, even though he has repeatedly told them he isn't involved with the houses and refuses to work with Sequence,.So, unhappy tenantsunhappy local council officersunhappy landlordsand - quite frankly none of the staff seem happy when you talk to them.and, nobody in the companies management team care at all that everybody hates the company and thinks they are rubbish.AVOID AT ALL COSTS
1/5
TrustpilotSTAY WELL AWAY !!
I had £306 NON refundable, reference money taken ...I was quiet surprised when I was refused...untill I found out someone was moving in 2 days later , so I went and took pictures l,bearing in mind I was never informed someone else was going for this property...otherwise I never would of put my non refundable money up..then I was told even though the information was about me and it had cost me £306 i would have to wait 30 days and put in a subject accses request under data protection act, for my own information!!..well i have that now reason for my refusals ..previous addres not confimed (i rented it from them )And ccjs well that's news to me...my credit rating is tip top just been informed..oh yeah and the agent that took your money no longer works here surprise surprise..it was only a month ago..I'm now starting proceedings...wich you can do under 'breach of common law contract'...
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