William H Brown Chelmsford reviews

★★★★★ 1/5

Trustpilot

No care, no communication.

Zero communication and less than zero attempt to resolve any issues. Since moving into a flat supposedly under the care of William H Brown 6 months ago not a single problem that I have reported through their portal, in person and over the phone has been sorted. The balcony door is ratchet strapped shut in mid winter because the mechanism was broken between viewing the flat and me moving in, this was also not mentioned conveniently in the itinerary, Dish washer broken, cooker hood broken, skylights leaking, sinks broken, balcony rotted and dangerous. To top all this off, ive now been without water for 12(!) days as the pump has broken with no urgency to fix the issue or provide me with anyway to drink, shower or use the toilet. I'm not sure this is even legal at this point. Ive had some bad landlords but William H Brown are the worst.

Aidan · 31 January 2023

★★★★★ 1/5

Trustpilot

Best off not using this firm

This company is all sorts of wrong. Not only do they tell you phone calls recorded they later confirm they are not when you get to head office complaint stage. Clever sods lied to me clear as day on phone and never put any of what they told me in emails.. I'm now being accused by them of being the liar, which I now can't prove apart from half statements in email which are inconclusive at best.... I would avoid this company again, I do not recommend anyone use this useless, dishonest company. It is now looking like a small claims court case if the TPO can't get me the money they owe me. Not a huge amount £500 but when you paid them £2500 for services its a sizeable amount.

David · 26 January 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!!!!! SCAMMERS

AVOID AVOID AVOID!!!!!!! ABSOLUTE SCAMMERS!!!!!!!Absolute joke of a company!! Me and my partner were told to pay a deposit and secure our home and that it would be ours. Only to have a phone call the next day telling us the place has gone ? I thought it was secure? No!! They then tried to make us pay more deposits for another place then for again to tell us it’s not available AND THEN THE SAME HAPPENED OVER AND OVER AGAIN!!! I asked for my deposits back as I was sick to death of being messed around !!! The young untrained women that had absolutely no knowledge of the company she works for at William h Brown promised me 3-5 working days and the money would be back! To then constantly having to Email about my money to then be responded to telling me my money has been taken for ‘costs’ what costs? They messed me around I didn’t even complete applications for ANY PROPERTY! They didn’t have any information for credit checks etc!!!! Livid

Lauren · 26 January 2023

★★★★★ 1/5

Trustpilot

Awful customer service from property management

Myself and my husband are currently renting a property from William H Brown and the service we have recieved so far has been appauling. We only moved in about 3 months ago and there have been countless issues with the property. The main issue has been the lack of care and communication from the property management department from Ailesh Lawlor who has been completely inconsiderate of our situation. I am currently almost 8 months pregnant and there is some work being carried out in our place and everytime I have called Ailesh she has responded in a careless tone. She has shown no care whatsoever everytime I have reported an issue for example, the leak in the wall, no hot water or heating, faulty extractor fan, leaks from the sink and many more issues. She has continuously responded with " i will give you a call back" or "I will get back to you with more information" however we have barely received anything from her. We reported the leak in the ceiling a week after we moved in and were told that it was a priority to sort it out due to the weather condition. However, it has taken them almost 3 months to solve this issue! The overall customer service has been extremely poor from the property management department and I don't believed anyone should have to go through this, especially someone who is so heavily pregnant.

Iqra · 24 January 2023

★★★★★ 5/5

Trustpilot

I am thoroughly impressed with how…

I am thoroughly impressed with how William H Brown dealt with the sale of our house. Dan Gordon-Wright was excellent.

Eve · 20 December 2023

★★★★★ 1/5

Trustpilot

Avoid WHB dodge the bullet.

My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.

Mantas · 23 February 2024

★★★★★ 1/5

Trustpilot

I called the agent today morning about…

I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.

Nuwan · 20 July 2023

★★★★★ 1/5

Trustpilot

Need professional training

When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.

Debra · 10 January 2023

★★★★★ 5/5

Google

Excellent service from Jay who helped us out on relocating to Chelmsford. He was extremely professional and knowledgeable assisting us with any questions we had about renting. 10/10.

Ben · 27 May 2024

★★★★★ 5/5

Google

Advertised and showed lots of clients round, then put to modern auction. Still not completed unfortunately and didn’t get preferred price.

Pamela · 24 September 2024

★★★★★ 5/5

Google

We have just sold through WHB (the second time we have used them) and found them to be proactive, super responsive and extremely supportive. Particular thanks to Ash, Megan and Jack! Would highly recommend.

Margaret · 25 October 2022

★★★★★ 5/5

Google

Me and my partner recently moved into our flat with the assistance of the lovely Agathe. She was more than happy to help us, and has continued supporting us on our moving in process. We are delighted with the service she has provided, and would recommend her to to anyone on the moving journey. Thanks again! :)

Phoebe · 25 October 2021

★★★★★ 5/5

Trustpilot

WH Brown - Fakenham Branch

Such helpful, kind and knowledgeable staff. Courtney and Johnny at the Fakenham branch so amazing. Can't fault their professionalism.

Suzanne · 4 November 2025

★★★★★ 5/5

Google

Weldon Syed Termezi for your help.. you made it easier for me to get an apartment without stress. Thank you.

Blessing · 24 September 2024

★★★★★ 1/5

Trustpilot

Incompetence

Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!

Tom · 1 December 2022

★★★★★ 5/5

Trustpilot

The staff here are amazing

The staff here are amazing. One person who stood out to me was Kristian. Very well mannered and helpful.

Tegan · 2 November 2025

★★★★★ 5/5

Trustpilot

Great service with a huge seriousness!

It's a situation where you don't find yourself in very often and you have nowhere to learn even if you try to find information from friends beforehand.This is where beautiful people come in and are willing to help you even if they are paid to do so. The difference here at William H Brown is that you are greeted with same seriousness and professionalism every single time.I say this because more than once I got bogged down in the details and I kept insisting on the phone about this and I was met with the same interest and calmness from Rachel.I highly recommend the professionalism of Rachel, Jonah and Jack at William H Brown, Stevenage Branch.

Laurentiu · 30 November 2022

★★★★★ 5/5

Google

I recently relocated to Chelmsford all with the helpful from Jay & Connor. Thanks for being very informative, helpful and supportive throughout the whole process.

Spencer · 26 June 2024

★★★★★ 5/5

Google

I simply wanted to say thanks for finding us a flat so quickly. And Syed in particular was a huge help right there.

Younes · 26 July 2024

★★★★★ 5/5

Trustpilot

Very helpful, good communication

Recently bought a house with agency, very helpful people ,who make it the process of purchase easy for us. I also wanted to mention Ben and Spencer for their amazing work, always helpful and quick answers to all our questions . Happy to choose them .

Aleksander · 10 December 2024

★★★★★ 5/5

Google

During a time where moving is so hard and stressful we had two fantastic agents named Ashley and Agathe. They made the moving process a pleasure. They were readily available to answer any of our queries and provide the help we needed at the ease of a phone call. We could not have completed the moving process without the incredible support of these two wonderful agents. I would highly recommend anyone new to the process of moving (or people with previous experience looking for a better service) to chose William H Brown. You will not be disappointed.

Aaron · 25 October 2022

★★★★★ 5/5

Google

My experience with Willian H Brown letting department has been excellent. I received a brilliant service from Ashley and Aggy. Ashley did my viewing and was very informative and helpful. All of my queries by email and telephone were dealt with very efficiently and the service was friendly and professional . Even after the tenancy start date Ashley continued to help with my queries and went above and beyond the level of service I expect from a letting department. Highly recommend!

Ruth · 25 October 2022

★★★★★ 1/5

Google

Unprofessional. Reduced property price on listing ‘without’ permission and made countless errors. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.

Alexander · 25 October 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL (VERY HIGH) COSTS

AVOID AT ALL (VERY HIGH) COSTS! I honestly can’t stress enough how incompetent 98% of the staff are that work for this company. They are ignorant, don’t follow through on anything and very rude. We put our house up for sale in May after been told not to use William H Brown (should have listened to the majority) I spoke in depth about what we had heard and was assured that it was all lies and just competition for business and not true. So silly old me trusted them and put our house up for sale. That’s where the lies and incompetence started. Firstly they marketed our house wrong and then lied about how many people they had interest from. Even tho we said we wanted the viewings done by them it never happened I had to do all my viewings myself as they only have someone available to do the viewings on a Tuesdays during working hours! Who views a house at these times????? NO ONE! Evenings and weekends are when most people want to view. Then came the horrendous solicitor recommendations and I refused to use them and stressed that I wouldn’t use them and they are shocking and hold everything up so what did they do. Put our first time buyers with them who didn’t know what to expect from a competent solicitor. Knowing that I stressed I wouldn’t have any dealings with them why would they put my buyers on to them? Oh I know why as they would get commission. That’s all they care about getting the money and getting you out the door. We had so many calls back and forth with the agents and never once did any of them get followed up until I spoke with the branch manager. The branch manager then went on holiday and we was back at square one. Only when I threatened to pull out of the sale was anything done and followed through. We had a dedicated (read the word dedicated loosely) sales progresser who was meant to be the point of call between the solicitors and the buyer. Yeah when she was in. Any conversation with her was like you was inconveniencing her to do her job. You pay a lot of money for this service so expect some kind of service and sadly the service we got was a very bad service. I’d have been better off putting a sign up on my gate and selling it myself least I’d not have been constantly stressed!

Ruth · 12 October 2022