William H Brown Chelmsford reviews

★★★★★ 1/5

Trustpilot

Warning - Terrible Experience with WHBrown Letting Agent

I am writing this review to share my utterly disappointing experience with WHBrown Letting Agent. My encounter with them has been nothing short of a nightmare, and I feel compelled to warn others to avoid this agency at all costs.To start, the level of incompetence displayed by WHBrown is astounding. Their complete disregard for the well-being of their tenants is shocking. My attempts to address maintenance issues were met with negligence, as my complaints about moulded bathrooms, paint falling off walls, and faulty electrical work were conveniently ignored.Moreover, the racial insensitivity exhibited by WHBrown is deeply troubling. The lack of respect and condescending behavior from their staff members is not only unprofessional but also unacceptable. It is disheartening to experience such blatant disregard for human decency, making it clear that they prioritize profit over people.The final straw was when they left me and my children in a cold, uninhabitable house for a week. Despite consistently paying rent with no arrears, we have been treated with disrespect and utter disregard for our well-being.I implore anyone considering WHBrown Letting Agent for their property needs to steer clear. The level of service provided is abysmal, and their practices are not only unprofessional but also border on neglectful. My experience has been a stark reminder that tenants deserve better treatment and respect.Avoid WHBrown Letting Agent like the plague, and spare yourself the stress and anguish of dealing with such an unscrupulous agency.I have encountered them on two occasions at two different location and they are absolutely rubbish.

Yinda · 18 January 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs, don't do what they say they are going to do, complete waste of time, told people viewing no need to remove shoes before entering my house even when they asked if they have too "just rude" didn't get the right type of people viewing one couple didn't even want this area they wanted about 5 miles away! Promised an open day that never happened. Now getting threatening letters about payment for an EPC they had already been given card details for payment, phoned 3 times no response just more threatening letters in the post, absolute shambles!

G · 18 January 2024

★★★★★ 5/5

Google

Amazing company! Great customer service and very professional!

Aravindh · 23 August 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost!

It took us over a week to get a viewing of a house that we planned to buy. On the day of the viewing we had agreed to meet the agent outside the property. It was obvious it was a house of multiple occupation because when the agent failed to turn up we knocked on the front door. The estate agent had not told us the house was occupied and had no good reason for not showing up to show us round. I would advise to avoid these people if possible.

David · 31 December 2023

★★★★★ 5/5

Google

Rob Jones at William H Brown offered us lots of support with getting our first mortgage sorted. He explained different options to us and was always keen to answer our questions. We'd recommend his services to anyone!

Martyna · 26 July 2024

★★★★★ 5/5

Google

Moving from Glasgow to Essex was made so easy and convenient by Ashley and Agathe! From arranging a video viewing to ensuring the house was ready to move in. Big thanks to the team!♥️

Pallavi · 25 October 2023

★★★★★ 5/5

Google

Recently let my property out using William H Brown, great customer service, they found tenants very quickly. Worked with Aggy, Ashley and Beth, all very professional and helpful all the way through the process

Alex · 25 October 2023

★★★★★ 1/5

Trustpilot

Don’t bother

Don’t bother, looked at a house that turned out to be rubbish anyway and they won’t leave you alone after getting details to see if they can sell you something or sell your property even if your not interested. They will call every week to annoy the hell out of you. Even kept calling when I was arranging my dad’s funeral!

Chih · 2 November 2019

★★★★★ 5/5

Google

Ashley in the Chelmsford branch was very helpful in my recent application for rented accommodation, he was polite, professional and very competent and answered all of my questions, he kept me well informed of the progress. My application has been successfull and i cannot rate him highly enough

Lawrence · 29 November 2023

★★★★★ 5/5

Trustpilot

Ollie and Tom - Great guys!

Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.

Amy · 10 February 2026

★★★★★ 1/5

Trustpilot

Stevenage branch is a waste of time…

Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.

Mark · 22 November 2023

★★★★★ 1/5

Trustpilot

I feel that I have to write a review

I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.

TTbuz · 20 November 2023

★★★★★ 1/5

Trustpilot

My recent email to WHB can show you my…

My recent email to WHB can show you my frustration level.

Zeeahan · 21 April 2026

★★★★★ 5/5

Google

William H Brown were very understanding and helpful when it came to re-letting my property on a tight timescale. Ashley and Agathe kept me informed with progress, were readily available to answer my questions and assisted throughout the process. I would definitely use them again.

David · 25 October 2022

★★★★★ 1/5

Trustpilot

If I could I wouldn't even give them…

If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.

Sean · 13 November 2023

★★★★★ 5/5

Trustpilot

CHARLOTTE TUNSTALL

WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris

Hannah · 10 May 2023

★★★★★ 1/5

Trustpilot

This company is absolutely hopeless

This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.

George · 11 June 2022

★★★★★ 1/5

Trustpilot

Not trustworthy …

We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!

Vic · 16 August 2024

★★★★★ 1/5

Trustpilot

Don't use them to "manage" your rental!

In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!

Zola · 7 November 2023

★★★★★ 1/5

Trustpilot

Totally poor

Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .

Robert · 30 November 2023

★★★★★ 5/5

Trustpilot

Thanks to Elliott Benson for helping me…

Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!

Matthew · 18 March 2021

★★★★★ 5/5

Google

After weeks of looking to rent in Chelmsford and feeling desperation and helplessness, William H Brown is like a breath of fresh air. I’ve been working with Ash and Beth in finding a house and what immediately stood out to me is how I’ve been treated like an actual person instead of a business opportunity. They have been extremely helpful and very patient with me and were very responsive and clearly and precisely answered every question I had, no matter how trivial. They helped me explore my options and made this whole excruciating experience easier and it was such a relief knowing I had them to help me through it. If I were to be looking to move somewhere, they would be the first people I’d get in touch with and would recommend William H Brown, and Beth and Ash, to whoever is house hunting in Chelmsford.

Yassine · 25 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of meeting with a young estate agent Kyle and was incredibly impressed with his professionalism, attention to detail, and positive attitude. He was knowledgeable about the local area and were able to provide valuable insight into the buying process. He went above and beyond to ensure that every step of the viewing was smooth and hassle-free. I highly recommend this individual to anyone looking for a trustworthy and dedicated estate agent. You are a Gentleman Kyle.

Naseer · 25 October 2023

★★★★★ 5/5

Trustpilot

Just sold my house with William H Brown

Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended

Karen · 7 February 2023