Trusted Agent profile · Chelmsford
★★★★★
513 reviews across 2 platforms
Coval Hall, Rainsford Road, Chelmsford, CM1 2QF
Strutt and Parker's office in Chelmsford, at Coval Hall, is rated 4.4 out of 5 across 513 reviews on two platforms, including 74 Google reviews rated 4.5.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleJohn Seward has been the best! Knowledgeable, friendly, always available for my silly questions! Hurrah for John!!
Thank you, Clara, for your wonderful review! We're thrilled to hear that John has provided you with knowledgeable and friendly support. Your trust in our service means a lot to us, and we look forward to assisting you again soon! Kind regards, Strutt & Parker
5/5
TrustpilotWe had a wonderful experience with…
We had a wonderful experience with Strutt & Parker but specifically Charles. As first-time buyers, Charles made the process as straightforward as possible and was always at the end of the line for any questions that we had, making a somewhat otherwise daunting experience feel exciting and manageable.
5/5
TrustpilotHamish and Amy made marketing and…
Hamish and Amy made marketing and selling my property a breeze. They were very approachable, well organised with great communication and made the sale process very straight forward.
5/5
TrustpilotWe have bought and sold property in a…
We have bought and sold property in a number of different countries, but it's a while since we bought in London. Even though Sarah was acting for the vendor, she was extremely helpful to us throughout the entire process, making valuable introductions to local experts and contractors.
1/5
TrustpilotTerrible, unprofessional and lacked any customer service
I thought carefully about writing this review as normally I wouldn't take the time to do such a thing. But I really thought that this S&P office in St Albans were very unprofessional and lacked any customer service. However, I must say there was a Secretary who I spoke to who was lovely. Just to give some context, I responded to an ad for a 2 bed property. I received no response therefore emailed the agent directly. Again, no response. So i emailed again. Finally after 4 days, the agent called. I am a nurse so they left a message asking me to contact them. I'm a nurse so was unable to call until that evening, so I text the agent asking to view. Again, no response. I text 3 times that day, no response. I called around 5.30 that evening and left a voicemail. The next day, I again received no response to which I text again stating i'd email, text, and called and no response so was there someone else I should speak with. At this point the agent called me back early that afternoon. We arrange to view the property on Monday. When I attended, the usual show around was done and I advised I'd be putting in an offer. I advised, I needed to move quickly, and would appreciate him letting me know asap. He said as soon as he got in his car he would email me the details. This was mid-afternoon. It was only later in the evening that I received the email asking three things - offer, job title, who'd be living there, and moving date. Which I completed immediately. To this day - I never received an acknowledgement of that email or a response. In fact, despite sending him again a couple of further emails asking him to response he did not. We led to me contacting the office, then a colleague 3 days later. She advised me that the landlord had accepted another offer, which was now going through referencing. She said that she would speak to the said graduate agent. Following this, you'd of thought you'd have received and apology from him BUT nothing.Whilst I appreciate people are busy, but given the current situation in the world, how difficult it is moving home customer service and kindness is key. If you cannot provide a good service to the number of people you invite in, invite less and instead do a good job.
Thank you for your feedback and raising your concern. Please respond with your contact details so we can look into this.
5/5
TrustpilotRecently completed on a house marketed…
Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.
5/5
TrustpilotEdward Church of the Canterbury office…
Edward Church of the Canterbury office having taken over from another Estate Agent managed a complicated probate estate sale. After a lack of interest in the sale as a whole he devised a 3 lot plan that has, with his patience and persistence delivered a result. His professional and courteous manner and common sense got us over the line.
5/5
TrustpilotDavid and his team at the Edinburgh…
David and his team at the Edinburgh branch were excellent from start to finish. Very professional and knowledgeable about the area which was very reassuring. Sale was executed without any fuss and would highly recommend them
5/5
TrustpilotA Very Personable Execellent Agent
William Allison of the Summertown Office.I have had two viewings with Will this week and felt I needed to write a review. I have been buying and selling property for the last thirty years and Will is just the most perfect person to be an estate agent. He has just the right amount of presence and confidence but completely understands the need to also be silent and allow the prospective buyer time to think. All questions were answered succinctly and his calm persona makes him one of the best agents I have had a viewing with. He really is absolutely innately equipped for this vocation. Thank you so much! R. Wright
5/5
TrustpilotWe were delighted with the service…
We were delighted with the service provided by Hamish Spencer-Nairn and Amy McMenemy in the Perth Office. They were very responsive to our queries and nothing was too much trouble! The key exchange was seamless and the post-sale communication has been excellent. We would have no doubt in engaging Strutt & Parker to deal with the sale of our home in the future.
5/5
TrustpilotWe felt we were kept informed
We felt we were kept informed, with a straight bat. Edward Church rang us spontaneously on several occasions when we were confused as to the vendors intent, and kept the deal rolling along. Generous with advice and professional.
5/5
TrustpilotStrutt & Parker Review
We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with regular communication, realistic appraisals and an enduring interest. We didn't feel that we went 'stale' and throughout the process S & P continued to promote our property and seek a buyer culminating in a successful sale. We are so very grateful for all that the team did to achieve this. We would definately recommend them.
5/5
TrustpilotHIGHLY RECOMMEND
HIGHLY RECOMMEND. I bought a flat in Notting Hill and the estate agent Michael McD from Strutt and Parker could not have been more professional and helpful through the whole buying process.It was a pleasure to meet Michael. He always offered help and advice which was so valuable for me as a first time buyer. Michael was super reliable and very trustworthy - he is that person you like to work with when going through such an important and challenging process. Thanks so much, Kerstin
5/5
TrustpilotNo nonsense approach
We engaged with Strutt and Parker Perth, because I liked Hamish’s no nonsense approach and his approachable style. Nothing has been too much trouble for Hamish or Amy. And they have made a difficult sale in a challenging market as stress free as they could. Whether it be show clients round, pick up keys, or give advice. The handholding when I was an overly anxious seller waiting for missives to conclude was second to none. Amy in particular shone at making sure I was 100 percent in the loop and clear about next steps. I am very happy that I made the right choice when I picked Strutt and Parker to be our agents.
5/5
GoogleLuke and the team helped me and my wife choose the right property. We have now settled in and cannot believe how cosy it is. Strutt and Parker is highly recommended and wouldn’t have decided if it wasn’t for luke’s immaculate service !
5/5
GoogleJohn and all the team at Strutt & Parker have been absolutely brilliant in helping with the sale of our Aunt's home. Everyone at S&P were extremely knowledgable, helpful and professional and we just can't recommend them highly enough! Thank you John and thank you Strutt & Parker!
5/5
GoogleWe really appreciated the way Mark and Stephen sensitively handled the sale of our family home of over 50 years. Both were very approachable, very professional and experienced. They were quick to respond to queries, kept us up-to-date, calm about any issues and made the whole sale straight forward and as stress free as possible. We cannot recommend them highly enough.
Hello, thanks very much for your review, we're glad Mark and Stephen were able to support you throughout the process. Best wishes, Strutt & Parker
5/5
GoogleGreat experience working with John on our recent house sale and purchase. John and the wider team are very easy to work with, communication is great and the whole team is very professional. If we move again in the future I won’t hesitate but to use Strutt & Parker
Thank you, Claire, for your wonderful review! We're thrilled to hear that you had a great experience working with John and our team. Your kind words about our communication and professionalism mean a lot to us, and we look forward to supporting you again in the future! Kind regards, Strutt & Parker
5/5
GoogleJohn Seward and Mark Davies were extremely helpful and professional in selling our property in Little Waltham, warm and friendly throughout the process, they went out of their way to make things easy for us. Highly recommended.
Hi Roland, thanks very much for your review. We're glad John and Mark were able to support you throughout the process. Best wishes, Strutt & Parker
5/5
GoogleWe have recently purchased our new home through Strutt and Parker, and I'm sure without the professional approach of John Seward and his team the chain would have never completed. We can't thank you enough for the great communication and service we received. Next time we will be selling through you as well that's for sure...
5/5
GoogleJohn Seward is excellent. He kept us informed on the house sale process/progress even when problems arose. Shielded us from a lot of hassle. John knows his patch very well. We'd recommend him and S&P.
Hi Lloyd, thank you for your feedback. We are very proud of our Chelmsford team and will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
TrustpilotThank you to Amy McMenemy
On behalf of my Husband & I, we wanted to extend our gratitude to Amy McMenemy in the proactive experience she provided for us throughout our journey to sell our property. We emigrated and left the sale of our home in the hands of Amy. In a somewhat tumultuous market, to say we were apprehensive about finding a buyer in a timely manner would be an understatement. It was through Amy’s tenacity and dedication from chasing every lead, to revisiting previously interested parties that she secured us a good buyer. We found her communication style extremely easy to work with, especially given we are now on the other side of the world. We have used Strutts for the last two sales of our properties & Amy exemplifies the great reputation they’ve built up over many years. Thank you Amy. We would personally ask for you next time should we return to the UK property market in future.Mr & Mrs Wilson.
5/5
GoogleThe best Estate Agent I've dealt with! Cannot fault Strutt & Parker. Excellent communication, amazing staff who are genuinely there to help things go as smoothly as possible. John has been absolutely brilliant, as have Fiona and Mark. Thank you!
Hi Sue, thank you for your review! We are so glad you had a great experience with our Chelmsford team and we will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
TrustpilotSelling hrough Strutt and Parker Sevenoaks
Victoria at Strutt and Parker Sevenoaks was very positive about finding a purchaser and gave some great ideas about presenting my property to achieve the best price.She remained positive through difficult market conditions and kept me completely upto date throughout the whole sales process. Staff always passed on messages from the purchaser responding quickly which enabled the sale to proceed smoothly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
